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ServiceNow Admin Training

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ServiceNow Admin Training
4.5 1063

Servicenow Admin Training teaches how to efficiently perform installation and set-up of process applications. It deals with all the concepts to effectively configure and manage a ServiceNow Instance.


Date :
09 Dec 2016
Course Duration (Hrs):
30
Date :
10 Dec 2016
Course Duration (Hrs):
30
Date :
11 Dec 2016
Course Duration (Hrs):
30
Date :
16 Dec 2016
Course Duration (Hrs) :
30
Date :
17 Dec 2016
Course Duration (Hrs):
30
Date :
18 Dec 2016
Course Duration (Hrs):
30
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ServiceNow is a platform-as-a-service (PaaS) as it provides a platform for forms-based workflow application development. The administrator can access to system functions and data areas regardless of security constraints.

ServiceNow specializes in IT Service Management (ITSM), IT Operations Management (ITOM) and IT Business Management (ITBM) applications and provides forms-based workflow application development.

ServiceNow adds a ton of great functionality to each new product release. Often times, the most helpful and useful features are enhancements to simplify or improve on existing functionality.

ServiceNow Admin Training Overview

ServiceNow System Administration class is designed for any individual who is, or will be, involved in the administration or implementation of the ServiceNow ecosystem.

Our Servicenow Administrator course is designed for system administrators who are new to the ServiceNow ecosystem. The course teaches attendees about administering a ServiceNow system, fine-tuning features based on organizational needs and how to automate more processes. Service administration training also teaches how to efficiently perform installation and set-up process applications and create custom applications with complete guidance as per industry terminology. 

The content is thorough and well presented in the curriculum. We hope, by the end of ServiceNow admin training, students shall possess solid understanding of the fundamentals to customize ServiceNow instance.

ServiceNow Admin Training Curriculum

curriculum_moduleIntroduction to ServiceNow admin

This is the introduction module, working over enlightening ServiceNow admin

What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases

curriculum_moduleIncident Management

Learn all about incident management process and service improvements.

Overview
Incident management process
Continual service improvement to incident management

curriculum_moduleChange Management

This module will introduce the change management process, workflow and service improvement.

Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management

curriculum_moduleProblem Management

What is problem management workflow and task types are explained in this module.

Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu

curriculum_moduleAsset and Configuration management

Learn all about CI relationships and much more in this module.

Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships

curriculum_moduleKnowledge Management

This module explains all about knowledge management.

Overview
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge

curriculum_moduleSLA & SDLC

Importance of Service level agreement, workflow and learn much more in this module.

Introduction to SLA
OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now

curriculum_moduleEmployee Self Service & Service Catalog

A brief explanation about service catalog.

My Profile
My tasks and approvals
Introduction to Service Catalog

 

ServiceNow Admin Course FAQ’s

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.

It is not mandatory but it is better if you complete Servicenow Training before you take this course.

As we are one of the leading providers of Online training, we have customers from USA, UK, Canada, Australia, UAE and other parts of the world. We are located in the USA.

Mindmajix Technologies Inc

14 Pasco Drive
East Windsor, Connecticut, 06088
United States (US)
Phone: 201 378 0518

 

Job Support

Mindmajix Job support’s aim is to train and support as many young IT professionals as possible in achieving their tasks for attaining quality jobs in the regular workforce.

For a fresher in IT, the actual requirement of programming and development standards could be partially or completely different in the job environment. Job support gives graduates that extra guidance before or after they attempt employment into IT sector by assisting them with the ServiceNow Admin training by highly experienced and real time professionals with full stack technical background in the ServiceNow Admin field. They address your complete issues that you face periodically.

We have wide-spread services across India, USA, Australia and other countries, assisting software employed people to excel in their jobs when they have an onset of a worsening condition.

Our trainers support you solve your technical problem and guide you to the right path in order to obtain a favourable solution. Once we understand your project, the subsequent problems are solved even better and faster.

What we assure?

* Our trainers make it a point to make you capable of understanding the real world scenarios.

* Our trainers will provide exceptional Technical assistance and help you out solve your Technical problems at your jobs in an efficient way.

* We assist the person learn a new job, and ensure extra assistance or a different format for learning the role vividly.

We Specialize in providing most reliable support and you can entirely entrust to us.

Drop Us A Query


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