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Course Details

ServiceNow is changing the way people work, by offering unique service management for every department in the enterprise, including IT, human resources, facilities & more.

ServiceNow is capable of deep service operations and automation capabilities. People will experience the seamless flow of productivity, by implementing structured workflows. ServiceNow also enables to rapidly build and deploy cloud native apps which are cost efficient.

ServiceNow Training Overview

Our training will help you understand the fundamentals behind the ServiceNow platform. Throughout the training, we develop a Real world application that is designed to highlight the key capabilities of ServiceNow. Packed with hints, tips, and examples, this training helps you to master ServiceNow quickly and efficiently and you can clear the ServiceNow Certification very easily after this training.

 

ServiceNow Training Curriculum

curriculum_moduleIntroduction to ITIL

Introduction to ITSM
Incident Management
Problem Management and change management
Service Request Management
Configuration Management Database
SLA’s and OLA’s

curriculum_moduleIntroduction to ServiceNow

Tool Introduction
Current Competitors
Releases
User Licenses
Using Wiki and Community

curriculum_moduleBasic Administration

Customizing Home Pages
Form Layouts and list layouts
Adding Users to Groups
Granting Roles to Users
Introducing Applications and Modules
Creation of tables and Modules
Creating tickets and raising Requests
Creating SLA’s
Performance Metrics

curriculum_moduleAdvanced Administration

UI Policies, Notifications
Dictionary Entries and Overrides
Data Policies
List Control and Calculations
Exporting the Data from Service-Now
Update sets imports and Exports
Scheduling Jobs

curriculum_moduleScripting

Business Rules
Client Scripts
UI Actions
Script Includes
Jelly Scripting

curriculum_moduleReporting

Bar Charts
Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges

curriculum_moduleCloning and Upgrades

Need For cloning and ways to implement it
Upgrading the instance for new Release

curriculum_moduleIntegrations

Web Services: Direct Web Services
Transform Map Web Services
Scripted Web Services
Email Integration: Inbound Actions
Event Registry
Creating and Triggering Events

curriculum_moduleContent Management

Introduction to CMS
Creating Sites
Creating Pages
Creating Blocks using Scripting
Login Rules

curriculum_moduleConfiguration Management

Classes in CMDB
Mapping Configuration Item to Asset Records
Loading the CI’s into Service-Now
Relating Configuration items

curriculum_moduleImport Sets

Loading Data of different Formats
Using Data Sources
Using Transform Maps and Transform scripts

curriculum_moduleService Catalog

Creating Catalog Items using Variables and Variable sets
Creating Record Producers
Design the flow using Workflow
Creating Execution Plans
Writing Catalog Client Scripts and Catalog UI Policies

curriculum_moduleWorkflows

Creating Workflows on different tables
Approvals using workflows
Using Different Activities in workflows

curriculum_moduleMID Server Installation

Installing MID server on an instance
Testing the MID Server using another Logins
Importing Files by Using MID Server

Faqs

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.

As we are one of  the leading providers of Online training, We have customers from USA, UK, Canada, Australia, UAE and other parts of the world. We are located in USA.

Mindmajix Technologies Inc

14 Pasco Drive
East Windsor, Connecticut, 06088
United States (US)
Phone: 201 378 0518

Exam Certification

 

Servicenow Certification :

Servicenow has different set of certification based on the Roles in IT.

Administrator Role :

ServiceNow System Administration Certification :

This certification tests your skills in the following areas

core configuration tasks

Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts

Working with users, groups and roles

Data Management (CMDB), import sets and update sets

Knowledge Base and ServiceNow Service Catalog applications

Create workflow activities and approvals

Configure alerts and notifications

View upgrade history and status

Control system access and data security

Create baseline performance metrics

Run reports

You can register for the exam here.

Developer Role :

Application Creation in Servicenow :

Prerequisites

ServiceNow Certified System Administrator

Scripting in ServiceNow

This certification tests your skills in the following areas.

Design an application tables

Working with forms and views for a positive user experience

Application Management with scripts and automating using workflows

Application design for Mobile Users

Access Control to the application records

Send notifications to stakeholders and collaborators

Integrate to ServiceNow and to public web services

Use the Service Catalog to provide access to applications

Capture application metrics with reports and homepages

Use the Application Repository to install/uninstall applications

Learning Resources

SERVICENOW – FEATURES & JOB TRENDS

IT enterprise has become a platform for innovation since past several years, as more and more organizations are opting novel technology-based strategies. Among them, Cloud computing, mobility and big data have attained prominent state, as these are driven by managed service providers.

One of the most important trends in this space has been increased reliance on technology among a variety of organizational departments. In fact, the needs of each arm of a business, including human resources, facilities and project management are beginning to converge.

New technology certainly comes with a variety of benefits, but has also put massive strain on the average IT department. When considering the speed with which novel technologies have emerged in the past few years, businesses and other organizations have had a relentless up-hill battle to deploy the most advanced tools possible without hemorrhaging their budgets or managerial frameworks.

ServiceNow has burst onto the scene, having a profoundly positive impact on adopters. ServiceNow automates enterprise IT operations, bringing all functions into one arena and meeting the demands of Help Desk and Service Management processes. ServiceNow New technology certainly comes with a variety of benefits, but has also put massive strain on the average IT department.

What is ServiceNow?

ServiceNow provides cloud computing, including platform-as-a-service (PaaS) enterprise service, human resources, finance, marketing, and field operations. ServiceNow is trending in IT Service Management (ITSM), and IT Business Management (ITBM) applications and offering forms-based workflow application development. ServiceNow is a productivity tool for every business user—either the CIO, desk staff, IT operations and other business leads.

It has emerged as a leading on-demand, cloud-based IT service management solution.

ServiceNow automates enterprise IT operations, creating a single system of record for all IT processes within an organization. This system brings together IT strategy, design, transition and operation on a powerfully simple cloud platform.

What is Service Now platform?

ServiceNow Service Automation Platform is an extremely configurable, accessible and attainable cloud platform designed on an enterprise-grade infrastructure. This platform serves all custom applications created by users of ServiceNow.

ServiceNow Platform delivers exponential value with every cloud‑native, workflow‑based applications. Built on ServiceNow’s platform‑as‑a‑service (PaaS), these applications, automate and orchestrate work processes, both in and outside of the enterprise. With unique pre‑built services and reusable components, apps can be rapidly built, integrated, and extended to meet the dynamic requirements of business.

Servicenow Features

Built on ITIL v3.

The ServiceNow Service Desk is distinct, social and is accessible through any browser. As it is built on the IT Infrastructure Library (ITIL), it enables configuring application easy and preserves the changes made.

IT service built for today’s employees and customers.

ServiceNow redefined the service desk with innate functional, flexibile and social IT. ServiceNow’s tasks, activities and processes occur as cloud services. ServiceNow has offerings for IT, HR, customer service, software development, marketing, finance and legal enterprise needs.

ServiceNow can easily integrate with other tools. It provides an app store of tool offerings from third parties.

IT service built for the modern age.

ServiceNow avails the following features for modern day IT:

  • “Social IT” – It includes Chat and Live Help, making staff BE more productive and collaborative and lowers support costs.
  • Familiarity reproduces adoption – Users are permitted to appeal goods and services from IT, just like they do when shopping online.
  • Self-help – Lets users evolve answers to their own questions, through articles.
  • Simple & Instinctive – Users can opt a chat session or make a request for the same, just like they perform online purchases.

ServiceNow, born in the cloud, manages physical, virtual and cloud services – all in a single platform of record.

Benefits

IT Service Automation: Complete solution for asset, change, release, IT cost and problem management, along with a service catalog.

Custom Application Development: Building, deploying and integrating applications can be done just in a few days without any necessity of coding knowledge.

Single Platform: Consolidate and send information on all apps into one system of record. It makes actionable insight into all IT applications.

Service Automation: Replace manual tasks by standardizing service processes and implementing automation. Enables create custom workflows and forms.

Project Portfolio Management: Provides entire project management, from planning, execution, time and task assignment and status tracking. This portfolio includes Demand Management, and Software Development Lifecycle.

ServiceNow Express: Express provides a wide range of ITSM applications, providing a solution for companies of all sizes. This app includes:

  • Incident management
  • Change management
  • Problem management
  • Asset & configuration management
  • Service catalog
  • Knowledge management

 

ServiceNow Job Trends

servicenow jobs

Servicenow Salary Trends

Servicenow salary trends

Conclusion

Service Now is the leading cloud-based IT Service Management solution.

ServiceNow is changing the way people work. ServiceNow enables corporations to operate faster and more scalable than before. Service Now is used for defining, structuring and automating work. It removes the urge for email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow brings forward service management to the reach of each and every department in the enterprise viz. IT, human resources, field service and more. Its enterprise cloud delivers a “light-speed’ experience to manage everything as a service.

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