ServiceNow Training

Learn all that is required to make you an expert in managing and maintaining IT infrastructure(services deployment and Updagrading) of your organization using ServiceNow ITSM tool.


Online training – Anytime Anywhere

ServiceNow Training

Demo Date Course Duration (Hrs)  
28 Oct 2016 40
29 Oct 2016 40
30 Oct 2016 40
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ServiceNow is changing the way people work, by offering unique service management for every department in the enterprise, including IT, human resources, facilities & more.

ServiceNow is capable of deep service operations and automation capabilities. People will experience the seamless flow of productivity, by implementing structured workflows. ServiceNow also enables to rapidly build and deploy cloud native apps which are cost efficient.

ServiceNow Training Overview

Our training will help you understand the fundamentals behind the ServiceNow platform. Throughout the training, we develop a Real world application that is designed to highlight the key capabilities of ServiceNow. Packed with hints, tips, and examples, this training helps you to master ServiceNow quickly and efficiently and you can clear the ServiceNow Certification very easily after this training.

Watch the Actual Session :

ServiceNow Training Curriculum

curriculum_moduleIntroduction to ITIL 

Introduction to ITSM
Incident Management
Problem Management and change management
Service Request Management
Configuration Management Database
SLA’s and OLA’s

curriculum_moduleIntroduction to ServiceNow 

Tool Introduction
Current Competitors
User Licenses
Using Wiki and Community

curriculum_moduleBasic Administration

Customizing Home Pages
Form Layouts and list layouts
Adding Users to Groups
Granting Roles to Users
Introducing Applications and Modules
Creation of tables and Modules
Creating tickets and raising Requests
Creating SLA’s
Performance Metrics

curriculum_moduleAdvanced Administration

UI Policies, Notifications
Dictionary Entries and Overrides
Data Policies
List Control and Calculations
Exporting the Data from Service-Now
Update sets imports and Exports
Scheduling Jobs


Business Rules
Client Scripts
UI Actions
Script Includes
Jelly Scripting


Bar Charts
Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges

curriculum_moduleCloning and Upgrades

Need For cloning and ways to implement it
Upgrading the instance for new Release


Web Services: Direct Web Services
Transform Map Web Services
Scripted Web Services
Email Integration: Inbound Actions
Event Registry
Creating and Triggering Events

curriculum_moduleContent Management

Introduction to CMS
Creating Sites
Creating Pages
Creating Blocks using Scripting
Login Rules

curriculum_moduleConfiguration Management

Classes in CMDB
Mapping Configuration Item to Asset Records
Loading the CI’s into Service-Now
Relating Configuration items

curriculum_moduleImport Sets

Loading Data of different Formats
Using Data Sources
Using Transform Maps and Transform scripts

curriculum_moduleService Catalog

Creating Catalog Items using Variables and Variable sets
Creating Record Producers
Design the flow using Workflow
Creating Execution Plans
Writing Catalog Client Scripts and Catalog UI Policies


Creating Workflows on different tables
Approvals using workflows
Using Different Activities in workflows

curriculum_moduleMID Server Installation

Installing MID server on an instance
Testing the MID Server using another Logins
Importing Files by Using MID Server


ServiceNow Course FAQs

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.

As we are one of  the leading providers of Online training, We have customers from USA, UK, Canada, Australia, UAE and other parts of the world. We are located in USA.

Mindmajix Technologies Inc

14 Pasco Drive
East Windsor, Connecticut, 06088
United States (US)
Phone: 201 378 0518



Job Support

Mindmajix Job support’s aim is to train and support as many young IT professionals as possible in achieving their tasks for attaining quality jobs in the regular workforce.

For a fresher in IT, the actual requirement of programming and development standards could be partially or completely different in the job environment. Job support gives graduates that extra guidance before or after they attempt employment into IT sector by assisting them with the ServiceNow training by highly experienced and real time professionals with full stack technical background in the ServiceNow field. They address your complete issues that you face periodically.

We have wide-spread services across India, USA, Australia and other countries, assisting software employed people to excel in their jobs when they have an onset of a worsening condition.

Our trainers support you during service now training to solve your technical problem and guide you to the right path in order to obtain a favourable solution. Once we understand your project, the subsequent problems are solved even better and faster.

What we assure?

* Our trainers make it a point to make you capable of understanding the real world scenarios.

* Our trainers will provide exceptional Technical assistance and help you out solve your Technical problems at your jobs in an efficient way.

* We assist the person learn a new job, and ensure extra assistance or a different format for learning the role vividly.

We Specialize in providing most reliable support and you can entirely entrust to us.

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