Pega Tutorial For Beginners

Are you looking for the right guide to becoming a pro at Pega? You can stop here. I have prepared this Pega tutorial to help you better understand the Pega business process automation platform from basics to advanced concepts. This quick guide will walk you through Pega architecture, Pega BPM features, Pega PRPC, and many more. Once you complete this Pega tutorial, you will become proficient with the Pega platform and power up your career.

We see the business spread over several verticals in our current day, using various channels to get data from organizations. Pega has paved the way for leading case management for encompassing all the business use cases.

Pega partnered with several companies such as Accenture, Capgemini, Cognizant, Infosys, TCS, etc. We can see that there is a tremendous demand for Pega developers. So, I came up with this tutorial that includes exciting details of Pega. In this Pega tutorial, we will start from the basics of Pega and learn all the major Pega concepts. Now, let’s have a look at the components of this tutorial.

Table of Content 

What is Pega?

PEGA is a popular Business Process Management (BPM) tool created by Java concepts that allow users to execute changes faster than Java-based applications. The primary use of PEGA is to reduce costs and improve business reasons. PEGA is created in Java and uses OOP and Java ideas.

According to Gartner recognition, Pega is named a Leader in the 2020 Magic Quadrant for CRM Customer Engagement Center and named as a Leader in the 2016 Magic Quadrant for Intelligent Business Process Management Suites.

Pega is one of the excellent BPM tools that provides process automation and helps the organization to accomplish profitability and potency. It offers a Designer Studio that works as an Integrated Development Environment (IDE) to develop applications. Designer Studio is a web-based that helps developers to design and collaborate on applications.

Pega Business Process Management (BPM) technology helps you to build business applications that deliver the outcomes and end-to-end customer experience as per the customer demands. It provides steady functions, and versatile help, and adaptabilities. 

Pega Customer Relationship Management (CRM) helps you accelerate handling times, reduce errors, reduce costs, and increase customer satisfaction. It automates contact center solutions and service processes that reduce manual work. 

Pega Robotic Process Automation (RPA) implements automation and delivers outcomes much faster. It enables employees to deliver customer outcomes faster and with great accuracy. Pega Robotic Studio helps to accelerate manual assignments through robotizing events.

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Why use Pega?

The following are the reasons to use Pega.

  • Pega has a unified Visual Designer Studio for designing capabilities without coding.
  • Pega BPM is portable across the enterprise and can be used in managed cloud and private cloud to build abilities required for the application.
  • It eliminates coding and automates the process of building complex systems at the enterprise level.
  • Pega is designed to reduce the time of changes in the software. 
  • Pega product is built on Java and provides Java code that is executed at runtime.
Related Article: Pega Interview Questions and Answers

Pega Architecture

Pegasystems provides a unified architecture that stores all the requirements, policies, process artifacts, and user interfaces in a single place. Pega Rules Process Commander (PRPC) is a Development platform that includes Java-based architecture used to build extendable and scalable applications. The following are the core services provided by Pega systems.

Case Management Services:

The case is used to define a set of structured and unstructured techniques. For example, when we want to open a bank account, a case will generate and process several functions such as documents, and validation of back-end operations like credit checks, Legal checks, KYC, etc. When all the procedures get cleared, then the case gets disclosed. 

Business Rule Services:

PegaRules is the Business Rule Engine (BRE) that allows users to create specialized rules for process integration, execution, and monitoring. It allows users to create an application where the User Interface is built on several technologies, but PegaRules write the logic. 

Business Process Management Services:

Pega Rules Process Commander (PRPC) can be used for process modeling, process simulation, managing SLAs, executing workflows and policies, etc.

Management Services:

These services are related to Business Process Analysis (BPA) and Business Activity Monitoring (BAM).

Object Persistence Services:

Object Persistence services hold the persistence of data by serialization. 

Presentation Services:

These services can display the User Interface on the browser, send PDFs, email, and connects with an existing client’s intranet gateway as a device. 

Pega can connect with any external authentication and authorization that PRPC triggers processes by scheduling events, declarative events, and external events, and supports automated unit testing.

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[Related Article: Pega Integration]


Pegasystems Inc developed, created, and marketed a licensed product called Pega PRPC. The full form of PRPC is Pega Rules Process Commander. It is a core element of Pega systems, which is entirely model-driven software. PRPC facilitates the growth of strong and scalable applications that do not require any code such as Java, CSS, HTML, SQL, etc. 

Pega PRPC consists of two entities that are as follows:

  • Pega Rules: The Rules include the core Object-oriented or Java-based Rule Engine.
  • Process Commander: Process Commander is the layers of pre-determined tenets that provide a development on which to perform customization and advancement.

Combining both entities, PRPC delivers easy to complex business tasks.

Related Article: Pega PRPC

What are the uses of PRPC?

PRPC allows businesses to change all the distinct, complicated, and different business practices into a single platform. It provides a way of documenting, streamlining, and automating business techniques to combine multi-stream processing into one system. 

The following are the uses of PRPC:

  • PRPC offers the ability to computerize, record, and streamline business forms.
  • It combines the multi-stream forms into one framework.
  • It empowers the business opportunity to migrate all the distinct, diverse, and multiple business techniques and rules into one platform.
  • It progresses data over frameworks and has that data is resolved, separated, and converted.
  • It aims is to reduce the cost required during any change in the system.
  • It can automate, streamline, and document business processes. 
Related Article: Pega Certification

Pega BPM

Pega BPM is a technique to achieve the workflows and methods of an organization. BPM aims to enhance production and ability in day-to-day business operations. According to Gartner, An administration method executes the organization process environment to develop service performance.

BPM is a structural approach to defining policies, metrics, methods, and software tools to continuously manage and optimize organization processes and activities.

Related Article: What is Pega Frameworks

What are the Advantages of Pega BPM?

The following are the advantages of Pega BPM:

  • Pega BPM adapts to change business applications quickly.
  • It reduces duplications, errors, and business risks.
  • It offers more security.
  • Pega BPM is a faster, better, and cost-effective tool.
  • It reduces overall IT costs and enhances productivity.
  • It processes critical business tasks with quality.

Disadvantages of using Pega

Pega's basic disadvantages are that it could not work for small-scale companies because of development, maintenance cost, and license. Pega software is an expensive tool as it provides all solutions in one single platform. 

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Pega developer skills and responsibilities

A Pega developer must be able to generate several methodologies that help to create and design applications. The following are the skills required for a Pega developer to work like a professional. 

  • Able to develop various enterprise-level applications.
  • Keen knowledge of SQL, SOAP, etc. as an added advantage is required.
  • Able to write code using programming languages such as CSS, JS, HTML, Angular, Java, Jquery, etc.
  • He must be a graduate in Computer Science.
  • Understand the concept of PRPC.
  • A developer should have a keen knowledge of JAVA and OOPS concepts.
  • Must have expert knowledge of Scrum and Agile techniques.
  • Knowledge of tools such as Excel, Visio, etc. is required.

The primary responsibilities of the Pega developer are as follows.

  • Developers should be able to integrate various processes such as web services, databases, etc.

  • He/she should be responsible for designing and developing BPM applications in Pega.

  • He/she must resolve application problems such as bugs, malware, etc. entering into the system.

  • A developer is responsible for developing solution architecture in the Pega PRPC environment.

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Scope of Pega technology

Pega has a unique rule of Design Once, Deploy Anywhere. Once the design is completed, a developer can implement several devices such as tablets, mobiles, desktops, etc. It helps to make a shortcode and reduces the time of generating long codes.

With Pega's help, developers can easily build an application along with workflows deployed as a developing UI, web services, CRM solutions, etc. 

This technology offers easy-to-use tools having agile methodology and allows us to work closely with several business analysts. Because of its reusability, it has more accurate and reliable.

The future of Pega developers is wide and has more job opportunities in the current situation. A skilled developer has a great demand over the globe. Pega is required for every business need to maintain a business process management tool that helps developers. 

Apart from these benefits, a developer can earn a high income on an average of $80,000 as predicted by online data. A beginner Pega developer can earn around $50,000. A senior Pega developer can earn much more.

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On winding up, Pega has been a great tool in today’s software ecosystem. Pega RPA version will pave the way for emerging technology in the process of automation. It is based on Software Robots or AI, which is an excellent fit in today’s organizations.I hope this Pega tutorial has made you understand the concept of Pega and its tool. To get practical knowledge of Pega, go through our online Pega Training that helps you gain knowledge from experts, and enhance existing skills that add value to your career.

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Last updated: 13 Jul 2024
About Author

Keerthana Jonnalagadda working as a Content Writer at Mindmajix Technologies Inc. She writes on emerging IT technology-related topics and likes to share good quality content through her writings. You can reach her through LinkedIn.

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