ServiceNow Training with CSA & CAD Prep

Learn and master all the essential skills to become a ServiceNow ITSM expert within the 35-hour Mindmajix virtual ServiceNow training program.
 
Formats: Instructor-led cohorts on Zoom/Meet / on-demand videos.
Outcomes: Hands-on labs & projects, Servicenow CSA & CAD Exams-mapped practice
Job roles you can apply for post-training: ServiceNow Admin/Developer/Consultant.
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5156 learners
Trusted by 130+ corporates
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ServiceNow Training with CSA & CAD Prep

Course Features

100% Money back guarantee
Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

ServiceNow Course Overview

MindMajix’s ServiceNow training equips you to create ServiceNow gauges, customize the home page, define CSS properties, and more. You will learn to use the workflow editor effectively to create workflows. You will gain hands-on expertise through labs, real-time projects, and case studies, and become a skilled ServiceNow professional.

After completing the online ServiceNow training, you will gain the skills to:

  • Import data into ServiceNow, transform maps, and automate data loading
  • Create groups, users, and departments, and customize user profiles. 
  • Define templates, notifications and log emails
  • Create ACL scripts at the table and field levels
  • Debug business rules and ACLs in ServiceNow
  • Enable Single Sign-On (SSO) and LDAP integrations
Course Duration
  • Instructor-led live online – 35 hours
  • Self-paced – 35 hours
Prerequisites Basic understanding of IT Service management concepts
Lab environment We will guide you in setting up the free-trial ServiceNow platform.
Certification Alignment
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow certified application developer (CAD)
Post-Training Support
  • Mock Interviews
  • Resume and LinkedIn profile building
  • Job search assistance program
Role Alignment
  • ServiceNow Developer
  • ServiceNow Administrator
  • ServiceNow Architect
Target Audience
  • Beginners
  • IT Administrators
  • Software Developers
  • ITSM Professionals

 

ServiceNow Training
demo play

Course Coverage

ServiceNow Training Curriculum

MindMajix’s servicenow course curriculum is designed by subject matter experts to provide in-demand ITSM skills to learners. We deliver the training based on the latest ServiceNow Yokohama Q2 2025 release to provide you with the current ITSM skills.

Topic-wise Content Distribution

Introduction To Servicenow

In this ServiceNow course introduction module, you’ll be going into how ServiceNow came into the ITSM sector, as well as how it's grown to become a full-fledged enterprise cloud solution.

  • What is a ServiceNow?
  • Why and who can User Servicenow
  • Concept of Cloud Computing in Servicenow
  • Introduction to ITIL Foundation
  • Navigation and Users
  • Helpful Portals
  • Releases

Creating Homepage

Find out how to customize a ServiceNow homepage, create gauges, define CSS properties, etc., through this ServiceNow Training Module.

  • Creating Gauges
  • Define CSS Properties, UI Properties
  • Change Visibility of Homepage and Banner

Tables, Form, Dictionary

In this ServiceNow Certification Course module, you’ll discover why tables, forms, and dictionaries in ServiceNow are so important and become aware of how to use them.

  • Creating Application, module
  • Creating Table
  • Personalizing form and table layout 
  • Creating Section View
  • Dictionary Overrides
  • Reference Qualifiers
  • Related Lists

Update Set’s creation

Acquire the knowledge you need to easily get started with Update sets through this online ServiceNow Training module.

  • Creating an Update Set
  • Merge update set
  • Retrieve Update set in another instance

Creating workflow in Servicenow

Get an introduction to workflow, find out how it works, what it can do, and how it can benefit you through this module.

  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, Transitions

Service catalog management

With this ServiceNow module, learn to create Service catalogues, customize services, and much more.

  • A user of Service catalogue, Back and end execution 
  • Creating catalogue item, record producer, order guide
  • Create RITM and catalogue task
  • Attaching workflow to catalogue items

Importing data in Service Now

In this ServiceNow Online Training Course Module, you’ll discover what are the major steps involved in importing data into ServiceNow.

  • Data Sources
  • XML Report
  • Transform Maps
  • Schedule data import
  • Import sets
  • Transform Scripts
  • Data Load automation

User Administration

This ServiceNow course module discusses how to create users and associate them with groups. You’ll also learn how to assign roles to users and groups.

  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user

Email Notification

Learn how to trigger email notifications in ServiceNow with this interactive ServiceNow Course Module.

  • Defining a template
  • Define notification
  • Email Logs
  • Introduction to SMTP and POP mail Servers
  • Trigger email and even

Create SLA & Schedule

In this ServiceNow Training Course Module, you’ll learn how to create schedules within SLA quickly and precisely.

  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create Schedule and child Schedule

free

Add-ons

Most of the ServiceNow Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands-on ServiceNow Projects

Our ServiceNow Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

  1. Fire Department Tracking System

  2. Travel Booking System

  3. Delight the Customer - Winger Services

logoTraining Options

Choose your own comfortable learning experience.

Best Value

On-Demand Training

35 hrs of Self-Paced Videos

  • 35 hours of ServiceNow Training videos
  • Curated and delivered by industry experts
  • 100% practical-oriented classes
  • Includes resources/materials
  • Latest version curriculum with covered
  • Get one year access to the LMS
  • Learn technology at your own pace
  • 24x7 learner assistance
  • Certification guidance provided
  • Post sales support by our community

$ 112Save20%

$ 140

Get Full Access

Preferred

Live Online (Instructor-Led)

35 hrs of Remote Classes in Zoom/Google meet

2025 Batches

Start - End

Local Time

Weekend

Dec 06 - Dec 21

07:00 PM

Weekdays

Dec 09 - Dec 24

07:00 PM

Weekend

Dec 13 - Dec 28

09:00 AM

Weekdays

Dec 16 - Dec 31

09:00 AM

Customize your schedule here

+ Includes Self-Paced
  • Live demonstration of the industry-ready skills.
  • Virtual instructor-led training (VILT) classes.
  • Real-time projects and certification guidance.

$ 232Save20%

$ 290

For Corporates

Empower your team with new skills to Enhance their performance and productivity.

Corporate Training

  • Customized course curriculum as per your team's specific needs
  • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
  • Resources such as slides, demos, exercises, and answer keys included
  • Complete guidance on obtaining certification
  • Complete practical demonstration and discussions on industry use cases
Learn MoreContact us

Served 130+ Corporates

Corporate Clients

ServiceNow Certification

Course Completion Certification:

We will issue the ServiceNow course completion certificate upon your successful completion of quizzes and assessments.

  • The certification showcases your ITSM skills to employers and helps you gain industry recognition.
  • It is a shareable certificate—you can add it to your LinkedIn profile to stand out from the competition.

 

ServiceNow Official Certifications:

Most of our course modules align with the ServiceNow CSA & ServiceNow CAD exam topics, as shown in the table below, which helps you prepare effectively for the certification exams and pass them.

 

Certification Exam Exam Topics MindMajix Course Modules
ServiceNow Certified System Administrator Platform Overview and Navigation
  • Introduction to ServiceNow
  • Creating Homepage
  • Tables, Form, Dictionary
  • Service Portal
Configuring Applications for Collaboration Tables, Form, Dictionary
Database management and platform security
  • Tables, Form, Dictionary
  • Access Control List
  • Importing Data into ServiceNow
Self-Service & Process Automation
  • Service Catalog Management
  • Creating workflows in ServiceNow
  • Flow Designer
  • Service Portal
Data migration and Integration
  • Update Set’s creation
  • Scripting





ServiceNow Certified Application Developer (CAD)
Designing and Creating an Application
  • Creating Homepage
  • Tables, Form, Dictionary
  • Service Catalog Management
Application User interface Creating Homepage
Security and Restricting Access
  • Access Control List
  • User Administration
  • SSO & LDAP Integration
Application Automation
  • Scripting
  • Flow Designer
  • Create SLA & Schedule
  • Schedules Jobs
  • Email Notification
Working with External Data
  • Importing Data
  • Introduction to Web Service
  • SSO & LDAP Integration

 

Last reviewed: 23 Oct 2025 · Sources: ServiceNow CSAServiceNow CAD.

 

Shall I appear for ServiceNow certification exam after completion of ServiceNow course?

Our ServiceNow course covers all the topics that are required to clear ServiceNow certification. Trainer will share ServiceNow certification guide, ServiceNow certification sample questions, ServiceNow certification practice questions.
MindMajix certificate
Zoom

ServiceNow Instructor

Learn from the certified and real time working professionals.

instructor

Training by

Badri , having 8+ yrs of experience

Specialized in:Servicenow, Servicenow Admin, Tibco Spotfire

Santhosh's passion for teaching inspired him to share his industrial experience with future generations. He has 8+ Years of real-time industrial experience and has trained more than 760 students.

ServiceNow Training FAQs

Why should you learn this ServiceNow training?

According to AmbitionBox, ServiceNow administrators can earn a salary between 3 LPA and 10 LPA in India. ZipRecruiter reports that ServiceNow administrators can earn a salary ranging from $26,000 to $177,000 in the United States.

What is the career scope for ServiceNow professionals?

ServiceNow states that key industries such as automotive, banking, healthcare, manufacturing, retail and telecom use ServiceNow for their ITSM operations. So career opportunities for ServiceNow professionals are abundant worldwide.

Do you have any limits on the size of the training cohort?

No. However, we also offer one-on-one training.

Can you share the criteria used to allocate trainers for the training?

All MindMajix trainers have over 10 years of industry experience. Our ServiceNow trainers have over 8 years of industry experience in implementing ITSM solutions across diverse verticals.

Is your ServiceNow course curriculum up to date?

Yes, we regularly update the course curriculum to keep learners up to date with today’s ITSM industry.

Can I appear for any certification exam after this course?

Yes, you can take multiple ServiceNow certification exams after completing this course.

Will you provide support to help me pass the ServiceNow Certification exams?

We conduct practice tests and assessments at the end of the training to help you prepare effectively for exams.

Can I get assistance setting up the ServiceNow lab environment?

Our trainers will guide you to set up the free trial ServiceNow platform to perform hands-on practices.

How much importance do you place on hands-on training?

We emphasize hands-on training by dedicating maximum hours to labs, real-time projects, and industry examples.

How do you deliver hands-on projects in the training?

Our trainers will guide you step-by-step to complete real-time ServiceNow projects.

Do you provide support if there is any technical issue during the training?

Yes, we will help you resolve any technical issues that you face during the training.

Do you issue a MindMajix certification upon completion of the training?

Yes, we provide the course completion certificate upon successful completion of the training.

How do you offer post-training support?

  • We offer interview preparation support to help you improve your interview skills.
  • We provide a job search assistance program to help you secure roles in the ITSM domain.
  • Our experts provide 24/7 lifetime support to address your training-related queries.

Do you offer any eLearning resources to help me enhance my technical expertise?

Yes, we offer the following eLearning resources to strengthen your ServiceNow expertise.

How do you provide job support to learners?

We don't guarantee job placement. However, we offer job search assistance to all learners in the following ways.

  • We help build strong resumes, including your ServiceNow ITSM expertise.
  • We refer your profiles to some companies. They may contact you whenever relevant openings arise.

Why should I learn ServiceNow with MindMajix?

  • Trainers with extensive industry experience deliver this practice-driven training.
  • We provide the latest, real-world projects and case studies to improve your practical knowledge.

How long can I access the pre-recorded videos in the LMS?

You can retain access to the pre-recorded videos by renewing your subscription annually at a discounted cost.

TESTIMONIALS
What Learners say about Mindmajix
Quote

Recently i have completed Servicenow training...

Recently i have completed Servicenow training with trainer Mr. Lokesh. He is very knowledgeable, helpful throughout my course. I recommend trainer Mr. Lokesh and Mindmajix for servicenow training.

R

Ramarao Gajula

Hyderabad

Quote

I was searching for ServiceNow training...

I was searching for ServiceNow training locally but there were non available and that's when on google search i found MindMajix. Highly professional and flexible with timings. Plus the sessions were recorded so its to refer back when needed.
Positive
Quality, Professionalism

N

Nitin J

USA

Quote

I have done Servicenow tool technical...

I have done Servicenow tool technical training from mindmajix. Trainer(Vijay Rebba) is very professional and has heaps of experience in Servicenow, best part is that he tries to explain every topic with live examples and creates scenarios on the go. His industry experience helps in understanding every topic from a professional's point of view and we get an idea how we could use this tool for client issues.
Overall very happy with Mindmajix (Sai) & Trainer (Vijay).

H

Himanshu Singh

Bangalore

Quote

We appreciate the practical-based Salesforce training...

We appreciate the practical-based Salesforce training we received from MindMajix. The training gave our employees a deep understanding of Salesforce Development and administration concepts and the ability to apply them in their work. Now, we are ready to tackle challenging projects.
A

Abhiudaya Pratyush

Lead - Salesforce Cloud, D&IT

Quote

Excellent hands-on training

Excellent hands-on training! MindMajix did a great job providing a supportive and flexible learning environment. We appreciate our partnership with MindMajix because the training helped us explore Microservices from the basics to the advanced.
V

Vishwas Babre

Senior Technical Manager

Quote

Our cyberArk training with Mindmajix gave...

Our cyberArk training with Mindmajix gave our employees the competency to protect digital assets from modern cyberattacks. We made it because of MindMajix's latest course content and the trainer's excellent delivery.
B

Baswaraj Ramshette

Global Head of Infra, Security and Networks,

Quote

The UiPath training with MindMajix was...

The UiPath training with MindMajix was very transformative. We could witness the upgrade in the knowledge base of the employees who completed the training. Now, we manage our tasks with more confidence involving UiPath.
A

AJ Jones

Business Analyst at American Red Cross, Culpeper, Virginia, United States

Quote

For Equinox, choosing MindMajix as the...

For Equinox, choosing MindMajix as the learning partner is a big win. The training helped our employees align with the latest trends in harnessing AI Power in CRM, and their contribution to our recent business growth has been significant.
J

Jenn Sayre, PMP, POPM (she/her)

IT Business Systems Analyst, Sales Applications • CX GTM Global Program Manager - WomenConnect

Quote

Our partnership with MindMajix is entirely...

Our partnership with MindMajix is entirely productive. The hands-on training helped our employees learn to work confidently with the Oracle Apex platform and develop applications, and our productivity has definitely improved after the training.
G

GopalRathinam Ramadoss

Team Leader - DB Admin

How to prepare for a career in ServiceNow

Learn, practice & Master ServiceNow Concepts
Attend classes & Demonstrate your proficiency in use cases & Lab Assignments
Enhance Your Professional Profile
Craft an attractive resume and LinkedIn profile with personalized advice.
Access Career support
Leverage dedicated guidance to successfully navigate the ServiceNow job market
Path
Earn a Valued Certificate
Elevate your resume with a Course Completion Certificate from Mindmajix that stands out!
Mock Interview
Experience real-time interview simulations with Mindmajix SMEs
Qualify for in-demand job titles
$ 110,175+ median U.S. salary for ServiceNow Professionals. Apply for : positions - ServiceNow Developer, ServiceNow Consultant, ServiceNow Administrator, ServiceNow Architect

logoOn-Job Support Service

Online Work Support for your on-job roles.

jobservice
@Learner@SME

Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

  • Pay Per Hour
  • Pay Per Week
  • Monthly
Learn MoreContact us
Teams across the globe run on MindMajix
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Learners, Careers Upskilled
  • +
    Courses, Largest LMS
  • +
    Corporates, Global Clients
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