ITIL Training

Learn ITIL 4 - Enhance Your Skills in IT Service Management

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Join the cohortGet instant access (self-paced)
ITIL Training

Course Features

100% Money back guarantee
Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

ITIL TRAINING OVERVIEW

Mindmajix’s ITIL 4 certification training enables you to gain the proficiency that allows enterprises to deliver IT services to customers. During this ITIL training, you will learn the ITIL basics like the structure of the ITIL framework, four dimensions model, value co-creation, etc. Our ITIL virtual classroom training equips you with the skills required to create an effective service management strategy. This course provides you with an in-depth understanding of ITIL concepts like service value system, value streams, and ITIL management practices through hands-on sessions and live projects. Enrol now in our ITIL online training and grow in the field of IT service management.

ITIL Training
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Course Coverage

ITIL ONLINE TRAINING CONTENT

You will be exposed to the complete ITIL Trainingcourse details in the below sections.

Topic-wise Content Distribution

Key concepts of service management

Recall the definition of:

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Certification scheme and Levels

Key concepts of creating value with services

  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility/Warranty

Key concepts of service relationships

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

ITIL guiding principles

Describe the nature, use, and interaction of the guiding principles

  • Explain the use of the guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Four dimensions of service management

Describe the four dimensions of service management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

Purpose and components of the ITIL service value system

  • Describe the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Describe the interconnected nature of the service value chain and how this supports value streams

Describe the inputs, outputs and purpose of each value chain activity

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Delivery & support

ITIL practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Detailed explanation of the following practices

  • The continual improvement model
  • Change control
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management

Practice Test & Interview Questions

Mindmajix offers advanced ITIL interview questions and answers along with ITIL resume samples. Take a free sample practice test before appearing in the certification to improve your chances of scoring high.

free

Add-ons

Most of the ITIL Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Projects

Our ITIL Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    logoTraining Options

    Choose your own comfortable learning experience.

    Best Value

    On-Demand Training

    30 hrs of Self-Paced Videos

    • 30 hours of ITIL Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get one year access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community
    self-paced

    Get Pricing

    Preferred

    Live Online (Instructor-Led)

    30 hrs of Remote Classes in Zoom/Google meet

    2026 Batches

    Start - End

    Local Time

    Weekdays

    Jan 20 - Feb 04

    07:00 PM

    Weekend

    Jan 24 - Feb 08

    07:00 PM

    Weekdays

    Jan 27 - Feb 11

    09:00 AM

    Weekend

    Jan 31 - Feb 15

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.
    online

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    Details Certification

    Passing Details Quizzes & Assessment exams is mandatory to attain the Details Course Completion certificate

    • An Industry-recognized certificate by Mindmajix.
    • Shareable certificate - add to your LinkedIn profile

    Shall I appear for ITIL certification exam after completion of ITIL course?

    Our ITIL course covers all the topics that are required to clear ITIL certification. Trainer will share ITIL certification guide, ITIL certification sample questions, ITIL certification practice questions.
    MindMajix certificate
    Zoom

    ITIL Training FAQs

    About ITIL Certification Course

    MindMajix delivers the best ITIL Training to improve your skill-set in ITIL and also enhance your career in this field. The ITIL course includes different concepts like building and creating the value, applying the principles of the ITIL framework, nurturing all the primary and secondary concepts of Agile, DevOps, application of four dimensions based service management.

    What skills you’ll learn in this ITIL Training?

    By the end of the ITIL training, you will gain an idea of the below concepts:

    1. Designing, building, and implementation of services management.
    2. Capable of identifying the room for development of the application in terms of efficiency, productivity, provisional improvements, etc.
    3. Capable of identifying process efficiency and also capable of handling the changes that take place within the infrastructure-based context.

    Why should you learn Online ITIL Training?

    With ITIL training, an individual can become experts and improve their career aspirations. As  ITIL is considered as the best IT Service Management solution, it is used by many of organizations, hence paving a way for many business and employment opportunities for job seekers. ITIL is expected to boom more in the future allowing it to hire many more experts for good positions with a high pay value.

    What are Prerequisites to learn ITIL Online Training?

    There are no specific requirements or prerequisites for ITIL online training. Anyone who is interested and aspired to work in ITIL technology can go through the ITIL Online training at MindMajix.

    Who Should take up this ITIL Training?

    Below is the list of individuals who can take up the ITIL Training.

    1. Database administrators
    2. Operations managers
    3. Quality analysts
    4. Consultants
    5. IT Professionals
    6. Quality Analysts
    7. Anyone who is interested in learning ITIL

    Which jobs can I get with ITIL Certification Training?

    With the ITIL certification training, you can get jobs in different roles like,

    1. Process Owner
    2. Process Manager
    3. Process Practitioner
    4. Service Owner
    5. Incident Manager
    6. Product Manager
    7. IT Security Manager
    8. Operations Manager
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    How to prepare for a career in ITIL

    Learn, practice & Master ITIL Concepts
    Attend classes & Demonstrate your proficiency in use cases & Lab Assignments
    Enhance Your Professional Profile
    Craft an attractive resume and LinkedIn profile with personalized advice.
    Access Career support
    Leverage dedicated guidance to successfully navigate the ITIL job market
    Path
    Earn a Valued Certificate
    Elevate your resume with a Course Completion Certificate from Mindmajix that stands out!
    Mock Interview
    Experience real-time interview simulations with Mindmajix SMEs
    Qualify for in-demand job titles
    $86,590+ median U.S. salary for ITIL Professionals. Apply for : positions -

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