Experience the Realtime implementation of ITIL projects by exploring different features of ITIL. ITIL Training help individuals and organizations use IT to realize business change, transformation and growth.
Introduction to Service Management Lifecycle Preview
Principles of IT Service Management Preview
IT Service Management Best Practices
Public and Proprietary Practices
Service Management Practice
Challenges in Service Management
Benefits of IT Service Management
Stakeholders in Service Management
Internal and External Customers
Internal and External Services
Functions Related to Service Management
How Processes and Functions Operate
Roles in Service Management
Types of Service Providers
Supplier and Contracts
The Service Lifecycle
Components of Service Management Lifecycle
Interactions in the Service Lifecycle
Relationship between Governance and ITSM
Introduction to Service Strategy
Service Strategy Overview
Service Strategy Processes
Types of Services
Service Strategy Customers and Users
Service Utility and Warranty
Factors that Influence Customer Perception of Value
Customer Perception of Value
Business Case and Its Uses
Business Case Structure
Service Management Technology and Automation
Service Management Tools
Demand Management Overview
Managing Demand for Services
PBA and UP
Service Portfolio Management Introduction
Service Portfolio Management Overview
Service Portfolio Components
Service Portfolio Management Process
Financial Management Overview
Financial Management Activities
Financial Management Benefits
Business Relationship Management Overview
BRM External and Internal Service Providers
Business Relationship Manager Responsibility
Introduction to Service Design
Service Design Overview
Roles in Service Design
4 P’s of Service Design
Major Aspects of Service Design
Service Catalogue Management Overview
Service Catalogue Management Two View Structure
Service Catalogue Management Three View Structure
Service Catalogue Management Three View Structure (contd.)
Role of Service Catalogue Manager
Service Level Management Overview
Service Level Management Process Activities
Service Level Management Key Terms
Relationship between Service Catalogues and Agreements
Service Level Management Designing SLA Structures
Service Level Management Designing SLA Structures (contd.)
Content Of an SLA
Service Level Management Service Review
Service Improvement Program
Interfaces To Service Level Management
Service Level Management Vs. Business Relationship Management
Supplier Management Overview
Supplier And Contract Management Information System
Supplier Management And Service Level Management
Role Of Supplier Manager
Capacity Management Overview
Capacity Management Process Activities
Sub Processes in Capacity Management
Capacity Management Capacity Plan
Availability Management Overview
Availability Management Key Terms
Availability Management Expanded Incident Lifecycle
Concepts Related To Expanded Incident Lifecycle
IT Service Continuity Management Overview
IT Service Continuity Management Key Terms
IT Service Continuity Management lifecycle Activities
Information Security Management Overview
Information Security Framework
IT Security Policy
Information Security Management System
Design Coordination Overview
Design Coordination And Governance
Service Transition Overview
Configuration Management System
Introduction to Service Transition Processes
Transition Planning and Support
Introduction to Change Management
Change Management Overview
Types of Change
Change Management Process Change Flow
Change Advisory Board
Change Manager Responsibilities
7 R’s of Change Management
Key Challenges in Change Management
Service Asset and Configuration Management
Configuration Baseline and Database
Definitive Media Library
CMDB and DML
Secure Library and Secure Stores
SACM Logical Model
Relationship between CMDB, CMS and SKMS
Introduction to Release and Deployment Management
Release and Deployment Management Overview
Types of Releases
Release and Deployment Approaches
Introduction to Knowledge Management
Knowledge Management Overview
Data Information Knowledge Wisdom
Introduction to Service Operations
Service Operations Overview
Role of Communication
Types of Communication
Alerts and Incidents
Problems and Workarounds
Known Error and Known Error Database
Event Management Overview
Event Management Process Activities
Event Logging and Filtering
Manage Exceptional Events
Manage Informational and Warning Events
Incident Management Overview
Incident Management Basic Concepts
Incident Management Process Flow
Problem Management Overview
Types of Problem Management Processes
Reactive Problem Management Process Flow
Problem Management-Interface with Other Processes
Request Fulfillment Overview
Access Management Overview
Service Desk Overview
Local Service Desk
Centralised Service Desk
Virtual Service Desk
Follow The Sun Service Desk
Specialised Service Desk
Service Desk Staffing
Service Desk Skills Required
Service Desk Metrics
Technical Management Overview
Application Management Overview
Application Management vs. Application Development
IT Operations Management Overview
Continual Service Improvement
CSI and Organisational Change
CSI Monitor and Measure
Types of Metrics
CSI Measurement and Metrics
CSF and KPI Examples
CSI PDCA Deming Cycle
Seven-Step Improvement Process Overview
Seven-Step Improvement Process Scope
Seven-Step DIKW Model
Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.
Yes, we will discuss with our instructor and will schedule according to the time convenient to you.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.
The trainer is a certified consultant and has significant amount of experience in working with the technology.
We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.
We assist you completely in acquiring certification. We ensure you will get certified easily after our training.
Yes, we accept payments in two installments.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.
Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.
I took .NET training from Mindmajix. I must say the course content was highly qualitative and the trainer covered all concepts. Overall it was a good experience with Mindmajix.
Thank You for the sessions that helped me gaining knowledge in Spotfire training. Trainer's experience helped me to get the detailed information regarding the key concepts and challenging tasks in real-time. Thanks once again.
Perfect sessions to know all the key concepts of Spotfire certification training. Thanks to the support team as well. Thanks to Mindmajix.
Servicenow training offered by MindMajix is excellent, and you clear Servicenow certification very easily after attending this training, and also you will get the real time view of the Servicenow.
The ServiceNow Course and trainer knowledge are so excellent and satisfied me. The pdf documents which are provided by the trainer are so helpful.
Mindmajix ServiceNow certification course is the best one, I have attended by far. It covered all the topics exactly what I was hoping for.
This was the first time I opted for training in ServiceNow and I was completely blown away by the training I got from Mindmajix. The training program was very well organized and all the required contents were covered in a proper manner. This training had given me tremendous confidence to secure a job. I really appreciate this training from Mindmajix.
To meet the learning needs of people spread across various geographical locations, we are offering our high-quality training services at the location of your choice to ensure you obtain maximum impact for your training investment. Choose your city below.
Hyderabad is the capital city of Telangana state and is well known for the major technology township, HITECH city, as well as India’s largest start-up ecosystem, T-Hub. It attracted more than 1500 IT firms including Apple, Microsoft, Amazon, Google, Salesforce, and many more. Therefore, the future scope of IT industry sounds great in Hyderabad with enormous opportunities for software professionals. Mindmajix ITIL Training in Hyderabad is designed to uplift your career in this domain.
Ecohouse Building, Nagarjuna Hills, Panjagutta Hyderabad Telangana 500082 India
Bangalore is the IT capital of India and is regarded as one of the top 10 fastest growing cities in the world with an average economic growth rate of 8.5%. The city has attracted a large number of IT firms, startup investments, research and development organizations, and many more. ITIL Training is an ever-changing field which has numerous job opportunities and excellent career scope. Our ITIL Training in Bangalore is designed to enhance your skillset and successfully clear the ITIL Training certification exam.
91Springboard, 512/10, Service Lane, Outer Ring Road, Mahadevapura, Next to More Megastore, Bangalore - 560048 Karnataka
New York is a major destination for many top organizations and also known as the business capital of the world. It is the largest startup ecosystem in USA with more than 7000 startups and home to many tech giants like IBM, Verizon, JP Morgan Chase, and more. The IT market in New York is increasing at a faster rate, and hence, there are abundant opportunities available for IT professionals with excellent career growth. Our ITIL Training training in New York is crafted by industry experts to help you gain expertise in this domain and clear the ITIL Training certification exam.
244 5th Ave Suite 1222 New York NY 10001, United States
Canada is a rapidly growing with the largest base of tech sector employment. It is the home for 21 Fortune 500 companies and more than 800,000 small businesses. Major industries driving economy are information technology, banking, manufacturing, and more. The future of IT growth seems to increase even further in Canada with investments growing from major IT firms. Take our ITIL Training in Canada which is in line with the ITIL Training certification exam, and makes you industry-ready.
7030 Woodbine Avenue, Suite 500, Markham, L3R 6G2, Canada