ITIL Training

ITIL Training
4.5 107

ITIL Training help individuals and organizations use IT to realize business change, transformation and growth. Cohesively, ITIL also provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Date :
27 May 2017
Course Duration (Hrs):
Date :
28 May 2017
Course Duration (Hrs) :
Date :
02 Jun 2017
Course Duration (Hrs) :
Date :
03 Jun 2017
Course Duration (Hrs) :
Date :
04 Jun 2017
Course Duration (Hrs) :
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The Information Technology Infrastructure Library (ITIL) is a set of practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business. ITIL underpins the International Service Management Standard for IT service management. It also allows the organization to establish a baseline from which it can plan, implement and measure compliance and improvement.

ITIL Training Overview

ITIL allows the organization to establish a baseline from which it can plan, implement, and measure. Here, we provide an overview on Service Management, Service Strategy, Service Design, Service Transition, Service Operation and Service Improvement to can be applied by organizations for establishing its integration and strategy.


ITIL Training Curriculum

curriculum_moduleIntroduction to service management

Introduction to Service Management Lifecycle Preview
Principles of IT Service Management Preview
IT Service Management Best Practices
Public and Proprietary Practices
Knowledge Check
Service Introduction
Service Management
Service Management Practice
Challenges in Service Management
Benefits of IT Service Management
Stakeholders in Service Management
Internal and External Customers
Internal and External Services
Process Characteristics
Functions Related to Service Management
How Processes and Functions Operate
Roles in Service Management
RACI Model
Types of Service Providers
Supplier and Contracts

curriculum_moduleService management lifecycle

The Service Lifecycle
Components of Service Management Lifecycle
Interactions in the Service Lifecycle
Relationship between Governance and ITSM

curriculum_module Introduction to Service Strategy

Service Strategy
Introduction to Service Strategy
Service Strategy Overview
Service Strategy Processes
Types of Services
Service Strategy Customers and Users

curriculum_moduleService Strategy Concepts

Service Utility and Warranty
Service Assets
Knowledge Check
Value Creation
Factors that Influence Customer Perception of Value
Customer Perception of Value
Business Outcomes
Service Packages
Business Case and Its Uses
Business Case Structure
Service Management Technology and Automation
Automation Benefits
Service Management Tools

curriculum_moduleService Strategy Processes

Demand Management Overview
Managing Demand for Services
PBA and UP
Service Portfolio Management Introduction
Service Portfolio Management Overview
Service Portfolio Components
Service Portfolio Management Process
Financial Management Overview
Financial Management Activities
Financial Management Benefits
Knowledge Check
Business Relationship Management Overview
BRM External and Internal Service Providers
Business Relationship Manager Responsibility

curriculum_moduleService Design

Introduction to Service Design
Service Design Overview
Roles in Service Design

curriculum_moduleKey Concepts in Service Design

4 P’s of Service Design
Major Aspects of Service Design

curriculum_module Service Design Processes

Service Catalogue Management Overview
Service Catalogue Management Two View Structure
Service Catalogue Management Three View Structure
Service Catalogue Management Three View Structure (contd.)
Role of Service Catalogue Manager
Service Level Management Overview
Service Level Management Process Activities
Service Level Management Key Terms
Relationship between Service Catalogues and Agreements
Service Level Management Designing SLA Structures
Service Level Management Designing SLA Structures (contd.)
Content Of an SLA
Service Level Management Service Review
Service Improvement Program
Interfaces To Service Level Management
Service Level Management Vs. Business Relationship Management
Supplier Management Overview
Supplier And Contract Management Information System
Supplier Management And Service Level Management
Supplier Categorisation
Role Of Supplier Manager
Capacity Management Overview
Capacity Management Process Activities
Sub Processes in Capacity Management
Capacity Management Capacity Plan
Availability Management Overview
Availability Management Key Terms
Availability Management Expanded Incident Lifecycle
Concepts Related To Expanded Incident Lifecycle
IT Service Continuity Management Overview
IT Service Continuity Management Key Terms
IT Service Continuity Management lifecycle Activities
Information Security Management Overview
Information Security Framework
IT Security Policy
Information Security Management System
Design Coordination Overview
Design Coordination And Governance

curriculum_moduleIntroduction to Service Transition

Service Transition
Service Transition Overview
Configuration Item
Configuration Management System

curriculum_module Service Transition Processes

Introduction to Service Transition Processes
Transition Planning and Support
Introduction to Change Management
Change Management Overview
Change Model
Types of Change
Key Terminologies
Change Proposal
Change Management Process Change Flow
Change Advisory Board
Change Manager Responsibilities
7 R’s of Change Management
Change Metrics
Key Challenges in Change Management
Service Asset and Configuration Management
Knowledge Check
Configuration Baseline and Database
Definitive Media Library
Secure Library and Secure Stores
SACM Logical Model
Relationship between CMDB, CMS and SKMS
Knowledge Check
Introduction to Release and Deployment Management
Release and Deployment Management Overview
Release Policy
Types of Releases
Release and Deployment Approaches
RDM Phases
Introduction to Knowledge Management
Knowledge Management Overview
Data Information Knowledge Wisdom

curriculum_module Service Operations

Introduction to Service Operations
Service Operations Overview
Role of Communication
Types of Communication
Alerts and Incidents
Problems and Workarounds
Known Error and Known Error Database

curriculum_moduleService Operations Processes

Event Management Overview
Event Management Process Activities
Event Logging and Filtering
Manage Exceptional Events
Manage Informational and Warning Events
Knowledge Check
Incident Management Overview
Incident Management Basic Concepts
Incident Management Process Flow
Process Interfaces
Problem Management Overview
Types of Problem Management Processes
Knowledge Check
Reactive Problem Management Process Flow
Problem Management-Interface with Other Processes
Request Fulfillment Overview
Service Request
Access Management Overview

curriculum_module Functions

Service Desk Overview
Local Service Desk
Centralised Service Desk
Virtual Service Desk
Follow The Sun Service Desk
Specialised Service Desk
Service Desk Staffing
Service Desk Skills Required
Service Desk Metrics
Technical Management Overview
Application Management Overview
Application Management vs. Application Development
IT Operations Management Overview

curriculum_module Introduction to Continual Service Improvement

Continual Service Improvement
CSI Overview

curriculum_moduleKey Principles and Models

CSI and Organisational Change
CSI Register
Service Measurement
CSI Monitor and Measure
Types of Metrics
CSI Measurement and Metrics
CSF and KPI Examples
CSI PDCA Deming Cycle
Seven-Step Improvement Process Overview
Seven-Step Improvement Process Scope
Seven-Step DIKW Model
CSI Model


ITIL Course FAQs

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.

As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, UAE, Qatar, NZ, Singapore, Malaysia, India and other parts of the world. We are located in USA. Offering Online Training in Cities like

New York, New jersey, Dallas, Seattle, Baltimore, Houston, Minneapolis, Los Angeles, San Francisco, San Jose, San Diego, St. Louis, Jacksonville, Towson, Salt Lake City, Davidson, Murfreesboro, Alexandria, Sunnyvale, Santa clara, Carlsbad, San Marcos, Franklin,Tacoma, Bellevue, Austin, Garland, Raleigh-Cary, Boston, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Raleigh, Nashville, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Hyderabad, Bangalore, Pune, Mumbai, Delhi, Dubbai, Doha, Melbourne, Brisbane, Perth, Wellington, Auckland etc…


Job Support

Mindmajix Job support’s aim is to train and support as many young IT professionals as possible in achieving their tasks for attaining quality jobs in the regular workforce.

For a fresher in IT, the actual requirement of programming and development standards could be partially or completely different in the job environment. Job support gives graduates that extra guidance before or after they attempt employment into IT sector by assisting them with the ITIL training by highly experienced and real time professionals with full stack technical background in the ITIL field. They address your complete issues that you face periodically.

We have wide-spread services across India, USA, Australia and other countries, assisting software employed people to excel in their jobs when they have an onset of a worsening condition.

Our trainers support you solve your technical problem and guide you to the right path in order to obtain a favourable solution. Once we understand your project, the subsequent problems are solved even better and faster.

What we assure?

* Our trainers make it a point to make you capable of understanding the real world scenarios.

* Our trainers will provide exceptional Technical assistance and help you out solve your Technical problems at your jobs in an efficient way.

* We assist the person learn a new job, and ensure extra assistance or a different format for learning the role vividly.

We Specialize in providing most reliable support and you can entirely entrust to us.

Drop Us A Query

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