ITIL Course Overview

Experience the Realtime implementation of ITIL projects by exploring different features of ITIL. ITIL Training help individuals and organizations use IT to realize business change, transformation and growth.

Choose the training that’s best for you

Self-Paced Learning
  • Learn at your convenient time and pace
  • Gain on-the-job kind of learning experience through high quality ITIL videos built by industry experts.
  • Learn end to end course content that is similar to instructor led virtual/classroom training.
  • Explore sample ITIL training videos before signing up.
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Preferred
Live Online Training
  • Live demonstration of features and practicals.
  • Get LMS access of each ITIL Online training session that you attend through GotoMeeting.
  • Gain guidance on certification.
  • Attend a Free Demo before signing up.

Next Demo Sessions

08 Apr, 2020 (Fast Track)
15 Apr, 2020 (Weekday)
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Corporate Training
For Business
  • Self-Paced/Live Online/Classroom modes of training available.
  • Engage in ITIL Classroom Training lecture by an industry expert at your facility.
  • Learn as per full day schedule with discussions,exercises and practical use cases.
  • Design your own course content based on your project requirements.
  • Gain complete guidance on certification.
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ITIL Course Content

Introduction to Service Management Lifecycle Preview
Principles of IT Service Management Preview
Objectives
IT Service Management Best Practices
Public and Proprietary Practices
Knowledge Check
Service Introduction
Service Management
Service Management Practice
Challenges in Service Management
Benefits of IT Service Management
Stakeholders in Service Management
Internal and External Customers
Internal and External Services
Process
Process Characteristics
Functions Related to Service Management
How Processes and Functions Operate
Roles in Service Management
RACI Model
Types of Service Providers
Supplier and Contracts

The Service Lifecycle
Objectives
Components of Service Management Lifecycle
Interactions in the Service Lifecycle
Relationship between Governance and ITSM

Service Strategy
Introduction to Service Strategy
Objectives
Service Strategy Overview
Service Strategy Processes
Types of Services
Service Strategy Customers and Users

Objectives
Service Utility and Warranty
Service Assets
Knowledge Check
Value Creation
Factors that Influence Customer Perception of Value
Customer Perception of Value
Business Outcomes
Service Packages
Business Case and Its Uses
Business Case Structure
Risk
Service Management Technology and Automation
Automation Benefits
Service Management Tools

Objectives
Demand Management Overview
Managing Demand for Services
PBA and UP
Service Portfolio Management Introduction
Service Portfolio Management Overview
Service Portfolio Components
Service Portfolio Management Process
Financial Management Overview
Financial Management Activities
Financial Management Benefits
Knowledge Check
Business Relationship Management Overview
BRM External and Internal Service Providers
Business Relationship Manager Responsibility

+ 11 more lessons

Mock Interviews

  • Mock interviews by Mindmajix gives you the platform to prepare, practice and experience the real-life job interview. Familiarizing yourself with the interview environment beforehand in a relaxed and stress-free environment gives you an edge over your peers.
  • Our mock interviews will be conducted by industry experts with an average experience of 5+ years. So you’re sure to improve your chances of getting hired!

How Mindmajix's Mock Interview Works?

Projects

  • To put your knowledge on into action, you will be required to work on two industry-based projects that discuss significant real-time use cases.
  • These projects are completely in-line with the modules mentioned in the curriculum and help you to clear the certification exam.

Our Course in Comparison

Features

  • Demos at Convenient Time?
  • 1-1 Training
  • Batch Start Dates
  • Customize Course Content
  • EMI Option
  • Mock Interviews after Training
  • Group Discounts

Mindmajix

  • At your Convenience

Others

  • Fixed

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ITIL Certification Training Course - FAQ's

Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.

The trainer is a certified consultant and has significant amount of experience in working with the technology.

Yes, we accept payments in two installments.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

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