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ITIL Training
- Duration : 30 Hrs
- Learners : 120
- Lab Sessions : 20
- Certification : Guaranteed
About Mindmajix
This training course provides baseline knowledge for IT service management best practices: how to reduce costs, increase enhancements in processes, improve IT productivity and overall customer satisfaction. This training enables you to bring positive changes in business, optimize customer experience and contribute to the improvement process of business.This course has been designed in such a way that it is very easy for you to acquire and expand your ITIL skills quickly. So, you can start working in this field once you complete the training successfully.
ITIL is being used by most of the world’s top multinationals. ITIL professionals are earning very high salaries when compared with other technologies.With high demand and a number of job opportunities in this field, the following people will get benefited from this course
System Administrators/Analysts
Operations Managers
Service Delivery Professionals
Application Management team
Process Owners
IT Infrastructure Support teams
An in-depth knowledge on ITIL project which focuses on all the critical components of ITIL will be provided by our trainer. As a result, you can increase your visibility and increase your efficiency and draw real connections between different components of ITIL. You will also get the complete material covering all the aspects of this project.
Introduction to Service Management Lifecycle Preview
Principles of IT Service Management Preview
Objectives
IT Service Management Best Practices
Public and Proprietary Practices
Knowledge Check
Service Introduction
Service Management
Service Management Practice
Challenges in Service Management
Benefits of IT Service Management
Stakeholders in Service Management
Internal and External Customers
Internal and External Services
Process
Process Characteristics
Functions Related to Service Management
How Processes and Functions Operate
Roles in Service Management
RACI Model
Types of Service Providers
Supplier and Contracts
The Service Lifecycle
Objectives
Components of Service Management Lifecycle
Interactions in the Service Lifecycle
Relationship between Governance and ITSM
Service Strategy
Introduction to Service Strategy
Objectives
Service Strategy Overview
Service Strategy Processes
Types of Services
Service Strategy Customers and Users
Objectives
Service Utility and Warranty
Service Assets
Knowledge Check
Value Creation
Factors that Influence Customer Perception of Value
Customer Perception of Value
Business Outcomes
Service Packages
Business Case and Its Uses
Business Case Structure
Risk
Service Management Technology and Automation
Automation Benefits
Service Management Tools
Objectives
Demand Management Overview
Managing Demand for Services
PBA and UP
Service Portfolio Management Introduction
Service Portfolio Management Overview
Service Portfolio Components
Service Portfolio Management Process
Financial Management Overview
Financial Management Activities
Financial Management Benefits
Knowledge Check
Business Relationship Management Overview
BRM External and Internal Service Providers
Business Relationship Manager Responsibility
Introduction to Service Design
Objectives
Service Design Overview
Roles in Service Design
Objectives
4 P’s of Service Design
Major Aspects of Service Design
Objectives
Service Catalogue Management Overview
Service Catalogue Management Two View Structure
Service Catalogue Management Three View Structure
Service Catalogue Management Three View Structure (contd.)
Role of Service Catalogue Manager
Service Level Management Overview
Service Level Management Process Activities
Service Level Management Key Terms
Relationship between Service Catalogues and Agreements
Service Level Management Designing SLA Structures
Service Level Management Designing SLA Structures (contd.)
Content Of an SLA
Service Level Management Service Review
Service Improvement Program
Interfaces To Service Level Management
Service Level Management Vs. Business Relationship Management
Supplier Management Overview
Supplier And Contract Management Information System
Supplier Management And Service Level Management
Supplier Categorisation
Role Of Supplier Manager
Capacity Management Overview
Capacity Management Process Activities
Sub Processes in Capacity Management
Capacity Management Capacity Plan
Availability Management Overview
Availability Management Key Terms
Availability Management Expanded Incident Lifecycle
Concepts Related To Expanded Incident Lifecycle
IT Service Continuity Management Overview
IT Service Continuity Management Key Terms
IT Service Continuity Management lifecycle Activities
Information Security Management Overview
Information Security Framework
IT Security Policy
Information Security Management System
Design Coordination Overview
Design Coordination And Governance
Service Transition
Objectives
Service Transition Overview
Configuration Item
Configuration Management System
Objectives
Introduction to Service Transition Processes
Transition Planning and Support
Introduction to Change Management
Change Management Overview
Change Model
Types of Change
Key Terminologies
Change Proposal
Change Management Process Change Flow
Change Advisory Board
Change Manager Responsibilities
7 R’s of Change Management
Change Metrics
Key Challenges in Change Management
Service Asset and Configuration Management
Knowledge Check
Configuration Baseline and Database
Definitive Media Library
CMDB and DML
Secure Library and Secure Stores
SACM Logical Model
Relationship between CMDB, CMS and SKMS
Knowledge Check
Introduction to Release and Deployment Management
Release and Deployment Management Overview
Release Policy
Types of Releases
Release and Deployment Approaches
RDM Phases
Introduction to Knowledge Management
Knowledge Management Overview
Data Information Knowledge Wisdom
Introduction to Service Operations
Objectives
Service Operations Overview
Role of Communication
Types of Communication
Events
Alerts and Incidents
Problems and Workarounds
Known Error and Known Error Database
Priority
Objectives
Event Management Overview
Event Management Process Activities
Event Logging and Filtering
Manage Exceptional Events
Manage Informational and Warning Events
Knowledge Check
Incident Management Overview
Incident Management Basic Concepts
Incident Management Process Flow
Process Interfaces
Problem Management Overview
Types of Problem Management Processes
Knowledge Check
Reactive Problem Management Process Flow
Problem Management-Interface with Other Processes
Request Fulfillment Overview
Service Request
Access Management Overview
Objectives
Service Desk Overview
Local Service Desk
Centralised Service Desk
Virtual Service Desk
Follow The Sun Service Desk
Specialised Service Desk
Service Desk Staffing
Service Desk Skills Required
Service Desk Metrics
Technical Management Overview
Application Management Overview
Application Management vs. Application Development
IT Operations Management Overview
Continual Service Improvement
Objectives
CSI Overview
Objectives
CSI and Organisational Change
CSI Register
Service Measurement
CSI Monitor and Measure
Types of Metrics
CSI Measurement and Metrics
CSF and KPI Examples
CSI PDCA Deming Cycle
Seven-Step Improvement Process Overview
Seven-Step Improvement Process Scope
Seven-Step DIKW Model
CSI Model
Mindmajix offers advanced ITIL interview questions and answers along with ITIL resume samples. Take a free sample practice test before appearing in the certification to improve your chances of scoring high.
Free Demo for Corporate & Online Trainings.
Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.
We record each LIVE class session you undergo through and we will share the recordings of each session/class.
Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.
The Training itself is Real-time Project Oriented.
Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.
There are some Group discounts available if the participants are more than 2.
As we are one of the leading providers of Live Instructor LED training, We have customers from USA, UK, Canada, Australia, UAE, Qatar, NZ, Singapore, Malaysia, India and other parts of the world. We are located in USA. Offering Online Training in Cities like
New York, New jersey, Dallas, Seattle, Baltimore, Houston, Minneapolis, Los Angeles, San Francisco, San Jose, San Diego, Washington DC, Chicago, Philadelphia, St. Louis, Edison, Jacksonville, Towson, Salt Lake City, Davidson, Murfreesboro, Atlanta, Alexandria, Sunnyvale, Santa clara, Carlsbad, San Marcos, Franklin, Tacoma, California, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Raleigh, Nashville, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Hyderabad, Bangalore, Pune, Mumbai, Delhi, Dubbai, Doha, Melbourne, Brisbane, Perth, Wellington, Auckland etc…
The Mindmajix Sellf-Paced Training is for candidates who enjoy learning at their own pace. Our Self-Paced program is comprised of :
Provision to one-on-one sessions,
24/7 Live Support,
Time-to-time doubt clearance,
All these features come as a benefit for the trainees attempting the training.
Yes. You as a learner enjoy the fullest benefits of converting from Self-Paced training to Instructor-Led training at any point of time during the course.
At Mindmajix, we avail Self-Paced Training and Online Instructor-Led Training provided by Industry experienced professionals. Along with them, we specialize in Corporate Training, particularly designed for business organizations. Our elaborately designed Demo Sessions make your vision clear for the subject and motivate you to opt the newer technologies in the industry.
There are various levels of ITIL certification. Each ITIL certification has been assigned a specific credit value, based on their level of ITIL content. The detailed information is available here. For passing these certification tests, an in-depth understanding of all the ITIL concepts is recommended. The learning path and the project Mindmajix comes up with will be exactly in line with the certification program which enables you to clear ITIL certification exam with greater ease and secure a job in top multinationals.
MindMajix ITIL Training Course Completion Certificate
Mindmajix guarantees that the educational experience you gain will deliver value even after you complete the course with its course completion certificate. This will undoubtedly be one of the valuable certifications for your career path and your first step in building a career in this course. You can earn this after successful completion of your project work and can get your CV noticed. It also shows you are motivated to learn and that you have genuine expertise.
