An Introduction to ITIL

In the field of IT service management, ITIL has become the de facto standard. It enables businesses in a wide range of industries to provide services that are both high-quality and cost-effective. So, if you're wondering what exactly ITIL is and what ITIL processes are, you've come to the right place. You will discover everything you need to know about it here

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) is a set of practices and strategies in managing IT services. The main goal of ITIL is to improve the IT department of organizations by ensuring a more accessible and more direct connection between the business needs and the IT infrastructure.

IT was developed out of the need for IT management to become more effective and efficient in managing and delivering services. Designing and managing IT services involves many fluid components with an almost endless number of channels of different efficiency levels.

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Even though innovation and creativity are crucial aspects in the IT world and will always be, standardization is also vital. When various systems must merge, or transfer assets between each other, there should be a single and agreed upon set of strategies and practices that can help in improving the processes.

ITIL is a descriptive work structure, and not a regulatory one. Hence, it doesn’t dictate adherence to certain systems composed of certain technologies applied in a particular series. ITIL is designed with a much larger influence. As a descriptive reference for standardizing IT principles, concepts, processes, and strategies, ITIL offers guidance instead of instruction. This descriptive method allows all types of organizations to take advantage of the ITIL framework.

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As the world of IT Service Management develops through the introduction of new processes and technologies, it is natural for the ITIL to evolve but core concepts will always be the same. Obtaining a certification for ITIL will significantly improve your understanding of the functions of the IT industry that will provide you a professional edge over non certified individuals.

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Finally, ITIL provides genuine business benefits by empowering business change, improving customer or user experience, and handling risks. Hence, organizations would always prefer hiring professionals who are ITIL certified because they can bring more contributions than individuals who aren’t. The mere fact that most of the ITIL principles are already in use and they are easy to understand makes this certification appealing even to those who are not in the IT industry.

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ITIL Related Articles:

ITIL Lifecycle : Service Strateg

ITIL Lifecycle : Service Design

ITIL Lifecycle : Service Transition

ITIL – Service Management As A Practice

Cobit vs. ITIL : Quick View


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Last updated: 03 Apr 2023
About Author

Ravindra Savaram is a Technical Lead at His passion lies in writing articles on the most popular IT platforms including Machine learning, DevOps, Data Science, Artificial Intelligence, RPA, Deep Learning, and so on. You can stay up to date on all these technologies by following him on LinkedIn and Twitter.

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