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An Introduction to ITIL

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) is a set of practices and strategies in managing IT services. The main goal of ITIL is to improve the IT department of organizations by ensuring a more accessible and more direct connection between the business needs and the IT infrastructure.

IT was developed out of the need for IT management to become more effective and efficient in managing and delivering services. Designing and managing IT services involves many fluid components with an almost endless number of channels of different efficiency levels.

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Even though innovation and creativity are crucial aspects in the IT world and will always be, standardization is also vital. When various systems must merge, or transfer assets between each other, there should be a single and agreed upon set of strategies and practices that can help in improving the processes.

ITIL is a descriptive work structure, and not a regulatory one. Hence, it doesn’t dictate adherence to certain systems composed of certain technologies applied in a particular series. ITIL is designed with a much larger influence. As a descriptive reference for standardizing IT principles, concepts, processes, and strategies, ITIL offers guidance instead of instruction. This descriptive method allows all types of organizations to take advantage of the ITIL framework.

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As the world of IT Service Management develops through the introduction of new processes and technologies, it is natural for the ITIL to evolve but core concepts will always be the same. Obtaining a certification for ITIL will significantly improve your understanding of the functions of the IT industry that will provide you a professional edge over non certified individuals.

Finally, ITIL provides genuine business benefits by empowering business change, improving customer or user experience, and handling risks. Hence, organizations would always prefer hiring professionals who are ITIL certified because they can bring more contributions than individuals who aren’t. The mere fact that most of the ITIL principles are already in use and they are easy to understand makes this certification appealing even to those who are not in the IT industry.

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ITIL Related Articles:

ITIL Lifecycle : Service Strateg

ITIL Lifecycle : Service Design

ITIL Lifecycle : Service Transition

ITIL – Service Management As A Practice

 


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