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Q. What is ITIL? The Information Technology Infrastructure Library (ITIL) is a framework of best practices. The concepts within ITIL support information technol…

The Continual Service Improvement (CSI) module is one of the qualifications within the ITIL Service Lifecycle work stream. This module focuses on the principles…

The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle work stream. This module focuses on the principles, processes, …

The Service Transition (ST) module is one of the qualifications within the ITIL Service Lifecycle work stream. This module focuses on the process and practice e…

After establishing the SERVICE STRATEGY, the organization must design the whole process by creating new services that are in accordance with the strategic objec…

Service Strategy is the first step in the ITIL Service Lifecycle. It serves as the core position in the basic framework of ITIL. The Service Strategy (SS) quali…

Information Technology Infrastructure Library or ITIL, is recognized around the world as the best-practice method for IT service management and delivering IT se…

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) is a set of practices and strategies in managing IT services. The main goal of ITIL is to improve the IT de…