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Service Desk Analyst Course Overview
MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.
30 hours of Instructor Led Service Desk Analyst Training
Lifetime Access to Recorded Sessions
Real World use cases and Scenarios
Practical Approach
24/7 Support
Expert & Certified Trainers
Immersive Learning
When you learn at Mindmajix, you can always rely on team of experts to provide guidance and support, whenever you need it.
30
Hrs
Lecture
Instructor-Guided Lessons and Activities
Learn key objectives through expert-led lectures, discussions, and exercises.
20
Sessions
Labs & Exercises
Hands-on practice on Tools
Practice new skills and dive deeper into the day’s key topics
15 Mins
After Each Session
Doubts Clarifications
Q & A Session.
Wrap up the session with clarification on concepts and labs, if needed.
Service Desk Analyst Course Curriculum
To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction
To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.
To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment
To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms and ways to manage stress
Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork
To understand the ITSM processes most closely linked to the Service Desk
To identify the responsibilities the Service Desk has within those processes
To understand the importance of effective incident, problem, change, escalation and asset management processes
Determine the value and benefits of Service Level Agreements
Determine the need and benefits of metrics and objectives within the support environment
Understand the importance of effective Customer Satisfaction surveys
To determine the steps taken during the problem solving process
To understand the benefits of using a creative problem solving approach
To identify techniques for creative problem solving
To practice some problem solving techniques
Develop a clear understanding of the support tools and technologies available to Service Desk Analysts
To understand and use the terminology of the support industry
Determine the benefits of the tools and technologies we use
To determine methods for implementing Self-Help and Self Service for end-users
Have any queries regarding course curriculum, speak to our course advisor
Connect with AdvisorModes of Service Desk Analyst Training
For Individuals
For Corporates
Self Paced Learning
- High Quality videos built by industry experts with theory and demonstration of features and tasks of the Service Desk Analyst
- Learn at your Convenience.
- You get pre-defined recordings from the Trainer.
Live Online Service Desk Analyst Training
- Live Presentation of theory and demonstration of features and tasks of the Service Desk Analyst
- Learn as per a daily schedule.
- You get recordings of each training session that you attend.
- Clarify doubts at the beginning of each training session.
- Delivered through Goto Meeting.
Let's figure out the best option for you.
Contact UsOur Course in Comparison
- Features
- Setup Demos at your Convenient Time
- 1-1 Training
- Batch Start Dates
- Customize Course Content
- LifeLong Access to LMS
- 24*7 Support
- EMI Option
- Group Discounts
- Mindmajix Service Desk Analyst Training online
- At your Convenience
- Other Virtual Live Classes
- Fixed
Service Desk Analyst Certification !
Complete Your Course
Successfully complete your course and let the community know about your achievement.
Become Certified
Trainer will cover all the topics related to Certification.
Apply for Jobs
Don’t just show off your achievement to the community, use it to advance in your career.
Service Desk Analyst Upcoming Batches
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Mindmajix
FAQ's!
Have questions? We’ve got the answers. Get the details on how you can grow in this course.
Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.
Yes, we will discuss with our instructor and will schedule according to the time convenient to you.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.
The trainer is a certified consultant and has significant amount of experience in working with the technology.
We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.
We assist you completely in acquiring certification. We ensure you will get certified easily after our training.
Yes, we accept payments in two installments.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.
Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.
Have More Questions. Reach our Support Team
Contact usJoin a Free Service Desk Analyst Demo Session
See if this course is a fit for you by joining us for an online info session. You’ll meet our team, get an overview of the curriculum and course objectives, and learn about the benefits of being a student at Mindmajix
Attend a Demo Session | Meet the Expert Who Can Kickstart Your Career in Service Desk Analyst
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