Service Desk Analyst Course Overview

MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.

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Course Coverage

Course Includes

Live Training

25 Hours of Sessions

Lab Sessions

20 Hours of Labs

Flexible Schedule

Flexible Schedules

FREE Demo on Request

FREE Demo on Request

24/7 Lifetime Support

24/7 Lifetime Support

One-on-One Doubt Clearing Sessions

One-on-One Doubt Clearing

Certification Assistance

Certification Oriented Curriculum

Two Real-time Project Use cases

Real-time Project Use cases

Service Desk Analyst Online Training Content

You will be exposed to the complete Service Desk Analyst Trainingcourse details in the below sections.

Roles And Responsibilities

To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction

Effective Communication

To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.

Customer Service Skills And Competencies

To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment

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Hands-on Service Desk Analyst Training Projects

Our Service Desk Analyst Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    Industry Statistics



    Avg salary


    Training Options

    Choose your own comfortable learning experience.


    25 hrs of E-Learning Videos


    View detail

    • 25 sessions of complete course
    • Learn technology at your own pace
    • Get lifetime access for the videos
    • Latest version curriculum covered
    • 24x7 learner assistance
    • Post sales support by our community
    • Includes practical-oriented session

    Live Online

    25 hrs of Remote Classes in Zoom/Google meet



    Start - End



    Sep 22 - Oct 07

    07:30 PM EST


    Sep 25 - Oct 10

    08:00 PM EST


    Sep 27 - Oct 12

    07:30 PM EST


    Oct 09 - Oct 24

    08:00 PM EST

    • + Includes Self-Paced

    View More Features

    • Live demonstration of features and practicals.
    • Schedule your sessions at your comfortable timings.
    • Instructor led training with practical lab sessions.
    • Real time projects and certification guidance.

    Timings doesn't suit you ?Let us know

    For Corporates

    Be ready with the skills before the industry adopts the technology.

    Corporate Training

    • Choose mode that best suits your convenience, time, and budget from Self-Paced, Live Instructor-led Online, or Classroom modes
    • Engage in complete practical demonstration, discussions,and exercises based on practical use cases
    • Have a schedule that is convenient as per your work schedule and time zone
    • Gain industry insights during the training delivered by insdustry experts
    • Customize the course scope as per your project requirements
    • Gain complete guidance on obtaining a certification

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    Show the world that you have pursued one of the best in the industry.

    Service Desk Analyst Certification

    Shall I appear for Service Desk Analyst certification exam after completion of Service Desk Analyst course?

    Our Service Desk Analyst course covers all the topics that are required to clear Service Desk Analyst certification. Trainer will shareService Desk Analyst certification guide, Service Desk Analyst certification sample questions, Service Desk Analyst certification practice questions.

    MindMajix certificate

    Service Desk Analyst Course Reviews


    characterThank You for the sessions that helped me gaining knowledge in Service Desk Analyst. Trainers experience helped me to get detailed information regarding the key concepts and challenging tasks in real time. Thanks again.


    characterI'm software developer who got trained for Service Desk Analyst to manage projects. I'm very much satisfied with the sessions. Thank You MindMajix.

    Know your trainer. Learn from the real time working experts.

    Our Instructor

    Specialist inService Desk Analyst
    DescriptionHaving 7+ years of experience working closely with industry, Ramana is one of the best-certified trainers of MindMajix. He has bagged Service Desk Analyst and can deliver the best technology to our trainees.

    Job Assistance program

    Your intent to master next level skills are appreciated

    We take pride in being part of 4 lakh plus career transitions worldwide

    Post Training - Access to Premium Features

    Career Counseling Sessions

    Once you know the skills, we recommended you understand the eligible job roles, scope, and opportunities.

    Mock Interviews

    Explore what the real-time interviews expect from you.

    Custom Resume Builder Access

    We got a resume builder to help you prepare the best resume to win the first impression for recruiters.

    Privileged Community Support

    We make sure to address any real-time challenges our alumni face during their careers through our community platform.

    Life-Time Self-Paced Videos Access

    Applicable for Live-Online learning mode. Provides a set of self-paced videos to recap the subject whenever/wherever you need.

    Quizzes To Scale

    Get access to our Quiz from the LMS to scale your knowledge.

    Service Desk Analyst Training Objectives

    What is Service Desk Analyst Training?

    Service Desk Analyst Training is designed for professional analysts who help users resolve software or hardware device issues.  Our Service Desk Analyst training will provide you with a clear understanding of the SDAs' support tools and techniques and relevant projects. 


    What will you learn in this training?

    After completion of this training, you will have:

    • A clear understanding of how to identify customer requirements and motivations, deal with the situations effectively and manage complex cases.
    • Knowledge of IT Service Management processes and the role of the Service Desk.
    • A clear understanding of Service Desk tools, Service level agreements, Latest tools and technologies, and customer satisfaction surveys.
    • Essential skills and competencies to deliver adequate support inline using SDI’s best practices.

    What are the prerequisites to learn Service Desk Analyst training?

    There are no mandatory prerequisites to learn Service Desk Analyst training. But, having at least nine months of work experience will benefit the attendee.


    Who should attend this course?

    The Service Desk Analysts and Support Analyst with at least nine months of work experience in an IT environment can attend the course.


    Why should you learn the Service Desk Analysts training?

    Service Desk Analyst profession has numerous job opportunities all over the world. Top companies such as L&T, IBM, Amazon, etc., are actively recruiting the Service Desk Analyst offering excited salaries. The average salary for a Service Desk Analyst is around $71,746 per annum.

    How do I start learning Service Desk Training?

    To learn Service Desk Analyst, you should go through the basic concepts of Service Desk Analysts. With the help of our training, you will achieve an in-depth understanding of Service Desk Analyst. By the end of the training, you will be guided to authenticate your skills by attaining certification. 


    e-Learning experience


    e-Learning experience

    Trainers experience


    Trainers experience

    Global corporates


    Global corporates

    Professionals trained


    Professionals trained

    IT Courses


    IT Courses


    Service Desk Analyst Course Online FAQ's

    Do I get any discount on the course?

    Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

    Do Mindmajix accepts the course fees in installments?

    Yes, we accept payments in two installments.

    How Mindmajix’s Refund Policy works?

    If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

    Do you have any Queries?Let us know


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