710
Professionals trained
350
Workshops every month
50
Countries and counting
100
Corporates Served
To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction
To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.
To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment
To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms and ways to manage stress
Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork
Projects
Features
Mindmajix
Others
Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.
The trainer is a certified consultant and has significant amount of experience in working with the technology.
Yes, we accept payments in two installments.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.
User Reviews on popular courses
I took .NET training from Mindmajix. I must say the course content was highly qualitative and the trainer covered all concepts. Overall it was a good experience with Mindmajix.
Thank You for the sessions that helped me gaining knowledge in Spotfire training. Trainer's experience helped me to get the detailed information regarding the key concepts and challenging tasks in real-time. Thanks once again.
Perfect sessions to know all the key concepts of Spotfire certification training. Thanks to the support team as well. Thanks to Mindmajix.
Servicenow training offered by MindMajix is excellent, and you clear Servicenow certification very easily after attending this training, and also you will get the real time view of the Servicenow.
The ServiceNow Course and trainer knowledge are so excellent and satisfied me. The pdf documents which are provided by the trainer are so helpful.
Mindmajix ServiceNow certification course is the best one, I have attended by far. It covered all the topics exactly what I was hoping for.
This was the first time I opted for training in ServiceNow and I was completely blown away by the training I got from Mindmajix. The training program was very well organized and all the required contents were covered in a proper manner. This training had given me tremendous confidence to secure a job. I really appreciate this training from Mindmajix.
