Service Desk Analyst Professionals trained
Workshops every month
Countries and counting
Corporates Served
MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.
To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction
To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.
To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment
To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms and ways to manage stress
Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork
Features
Mindmajix
Others
Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.
Yes, we will discuss with our instructor and will schedule according to the time convenient to you.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.
The trainer is a certified consultant and has significant amount of experience in working with the technology.
We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.
We assist you completely in acquiring certification. We ensure you will get certified easily after our training.
Yes, we accept payments in two installments.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.
Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.
Servicenow training offered by MindMajix is excellent, and you clear Servicenow certification very easily after attending this training, and also you will get the real time view of the Servicenow.
Mindmajix ServiceNow instructor-led course is the best one, I have attended by far. It covered all the topics exactly what I was hoping for.
MindMajix is a good online training provider. I have taken up IBM Cognos, the course content is well designed, trainer and the supporting team were very good.
This is excellent course to Understand Tibco BW and covers all different flavors of Tibco BW, it is step by step approach to help each problem related to this training and One of the most interesting, valuable and enjoyable course i ever have. Excellent material and good tutoring. Highly recommended to MindMajix online training center.
With My Personal Experience, I Can Vouch for That, Mindmajix Is An Excellent Coaching Institute For Qliksense. Before Joining, You Can Attend The Demo Classes, The Faculty Is Very Dedicated, The Course Structure Is Satisfying. Thanks, Mindmajix.
The training in CyberArk by mindmajix checks all the right boxes. Mindmajix course material was very included realtime senarios with practical skills rather than bookish knowledge. All thanks to Mindmajix!
I have recently passed my CyberArk Certification exam. All thanks to Mindmajix and their trainers for inspiring me to opt this career.
It was a very good experience to learn Hyperion DRM from Mindmajix. Faculty members are very knowledgeable and cooperative, they focused upon practical rather than theory. all together it was an enlightening and informative course.
Thank you for providing the in-depth Pega training. I am glad to say that my learning experience with Mindmajix was more than top-class. It was exceptional.
This was the first time I opted for online training in VMware NSX and I was completely blown away by the training I got from Mindmajix. The training program was very well organised and all the required contents were covered in a proper manner. This training had given me tremendous confidence to secure a job in the VMware NSX domain. I really appreciate this training from Mindmajix.
I had taken Appian Training Program from MindMajix, thoroughly enjoyed the course! Pretty good course content and constant support from Mindmajix Team.
To meet the learning needs of people spread across various geographical locations, we are offering our high-quality training services at the location of your choice to ensure you obtain maximum impact for your training investment. Choose your city below.
Hyderabad is the capital city of Telangana state and is well known for the major technology township, HITECH city, as well as India’s largest start-up ecosystem, T-Hub. It attracted more than 1500 IT firms including Apple, Microsoft, Amazon, Google, Salesforce, and many more. Therefore, the future scope of IT industry sounds great in Hyderabad with enormous opportunities for software professionals. Mindmajix Service Desk Analyst Training in Hyderabad is designed to uplift your career in this domain.
Ecohouse Building, Nagarjuna Hills, Panjagutta Hyderabad Telangana 500082 India
Bangalore is the IT capital of India and is regarded as one of the top 10 fastest growing cities in the world with an average economic growth rate of 8.5%. The city has attracted a large number of IT firms, startup investments, research and development organizations, and many more. Service Desk Analyst Training is an ever-changing field which has numerous job opportunities and excellent career scope. Our Service Desk Analyst Training in Bangalore is designed to enhance your skillset and successfully clear the Service Desk Analyst Training certification exam.
#811, 10th A Main, Suite No.506 1st Floor, Indira Nagar Bangalore, India - 560038
