Service Desk Analyst Training

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Service Desk Analyst Course Overview

MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.
30 hours of Instructor Led Service Desk Analyst Training
Lifetime Access to Recorded Sessions
Real World use cases and Scenarios
Practical Approach
24/7 Support
Expert & Certified Trainers

Immersive Learning

When you learn at Mindmajix, you can always rely on team of experts to provide guidance and support, whenever you need it.

30 Hrs

Lecture

Instructor-Guided Lessons and Activities

Learn key objectives through expert-led lectures, discussions, and exercises.

20 Sessions

Labs & Exercises

Hands-on practice on Tools

Practice new skills and dive deeper into the day’s key topics

15 Mins After Each Session

Doubts Clarifications

Q & A Session.

Wrap up the session with clarification on concepts and labs, if needed.

Service Desk Analyst Course Curriculum

To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction

To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.

To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment

To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms and ways to manage stress

Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork

To understand the ITSM processes most closely linked to the Service Desk
To identify the responsibilities the Service Desk has within those processes
To understand the importance of effective incident, problem, change, escalation and asset management processes

Determine the value and benefits of Service Level Agreements
Determine the need and benefits of metrics and objectives within the support environment
Understand the importance of effective Customer Satisfaction surveys

To determine the steps taken during the problem solving process
To understand the benefits of using a creative problem solving approach
To identify techniques for creative problem solving
To practice some problem solving techniques

Develop a clear understanding of the support tools and technologies available to Service Desk Analysts
To understand and use the terminology of the support industry
Determine the benefits of the tools and technologies we use
To determine methods for implementing Self-Help and Self Service for end-users

Have any queries regarding course curriculum, speak to our course advisor

Connect with Advisor

Modes of Service Desk Analyst Training

For Individuals
For Corporates

Our Course in Comparison

  • Features
  • Setup Demos at your Convenient Time
  • 1-1 Training
  • Batch Start Dates
  • Customize Course Content
  • LifeLong Access to LMS
  • 24*7 Support
  • EMI Option
  • Group Discounts
  • Mindmajix Service Desk Analyst Training online
  • At your Convenience
  • Other Virtual Live Classes
  • Fixed

Service Desk Analyst Certification !

Complete Your Course

Successfully complete your course and let the community know about your achievement.

Become Certified

Trainer will cover all the topics related to Certification.

Apply for Jobs

Don’t just show off your achievement to the community, use it to advance in your career.

Service Desk Analyst Upcoming Batches

  • Weekend

    Jun 22 (2 hrs a day)

    6:30 AM IST
    Enroll Now & Avail 10% off →
  • Weekend

    Jun 23 (2 hrs a day)

    7:00 AM IST
    Enroll Now & Avail 10% off →
  • Weekday

    Jun 25 (2 hrs a day)

    6:30 AM IST
    Enroll Now & Avail 15% off →
  • Weekday

    Jun 27 (2 hrs a day)

    6:30 AM IST
    Enroll Now & Avail 15% off →
  • Weekend

    Jun 29 (2 hrs a day)

    7:00 AM IST
    Enroll Now & Avail 10% off →
  • Weekend

    Jun 30 (2 hrs a day)

    6:30 AM IST
    Enroll Now & Avail 10% off →
Schedules Doesn't Suit You ?

Our Team can set up a batch at your convinient time.

Let us know

Loved by Users

FAQ's!

Have questions? We’ve got the answers. Get the details on how you can grow in this course.

Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

Yes, we will discuss with our instructor and will schedule according to the time convenient to you.

The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.

The trainer is a certified consultant and has significant amount of experience in working with the technology.

We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.

We assist you completely in acquiring certification. We ensure you will get certified easily after our training.

Yes, we accept payments in two installments.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.

Have More Questions. Reach our Support Team

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Join a Free Service Desk Analyst Demo Session

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