Attend a Demo Session | Meet the Expert Who Can Kickstart Your Career in Service Desk Analyst
|Course Duration||30 hrs|
|Training Options||Live Online / Self-Paced / Classroom|
|Next Batch||24 August, 2019
27 August, 2019
03 September, 2019
07 September, 2019
To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction
To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.
To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment
To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms and ways to manage stress
Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork
To understand the ITSM processes most closely linked to the Service Desk
To identify the responsibilities the Service Desk has within those processes
To understand the importance of effective incident, problem, change, escalation and asset management processes
Determine the value and benefits of Service Level Agreements
Determine the need and benefits of metrics and objectives within the support environment
Understand the importance of effective Customer Satisfaction surveys
To determine the steps taken during the problem solving process
To understand the benefits of using a creative problem solving approach
To identify techniques for creative problem solving
To practice some problem solving techniques
Develop a clear understanding of the support tools and technologies available to Service Desk Analysts
To understand and use the terminology of the support industry
Determine the benefits of the tools and technologies we use
To determine methods for implementing Self-Help and Self Service for end-users
To meet the learning needs of people spread across various geographical locations, we are offering our high-quality training services at the location of your choice to ensure you obtain maximum impact for your training investment. Choose your city below.
Hyderabad is the capital city of Telangana state and is well known for the major technology township, HITECH city, as well as India’s largest start-up ecosystem, T-Hub. It attracted more than 1500 IT firms including Apple, Microsoft, Amazon, Google, Salesforce, and many more. Therefore, the future scope of IT industry sounds great in Hyderabad with enormous opportunities for software professionals. Mindmajix Service Desk Analyst Training in Hyderabad is designed to uplift your career in this domain.
Ecohouse Building, Nagarjuna Hills, Panjagutta Hyderabad Telangana 500082 India
Bangalore is the IT capital of India and is regarded as one of the top 10 fastest growing cities in the world with an average economic growth rate of 8.5%. The city has attracted a large number of IT firms, startup investments, research and development organizations, and many more. Service Desk Analyst Training is an ever-changing field which has numerous job opportunities and excellent career scope. Our Service Desk Analyst Training in Bangalore is designed to enhance your skillset and successfully clear the Service Desk Analyst Training certification exam.
#811, 10th A Main, Suite No.506 1st Floor, Indira Nagar Bangalore, India - 560038
New York is a major destination for many top organizations and also known as the business capital of the world. It is the largest startup ecosystem in USA with more than 7000 startups and home to many tech giants like IBM, Verizon, JP Morgan Chase, and more. The IT market in New York is increasing at a faster rate, and hence, there are abundant opportunities available for IT professionals with excellent career growth. Our Service Desk Analyst Training training in New York is crafted by industry experts to help you gain expertise in this domain and clear the Service Desk Analyst Training certification exam.
244 5th Ave Suite 1222 New York NY 10001, United States
Texas is a rapidly growing metropolitan city with the largest base of tech sector employment in the US. It is the home for 21 Fortune 500 companies and more than 800,000 small businesses. Major industries driving New Jerseys' economy are information technology, banking, manufacturing, and more. The future of IT growth seems to increase even further in Texas with investments growing from major IT firms. Take our Service Desk Analyst Training in Texas which is in line with the Service Desk Analyst Training certification exam, and makes you industry-ready.
4608 Spalding plano TX 75024, United States
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Successfully complete your course and let the community know about your achievement.
Trainer will cover all the topics related to Certification.
Don’t just show off your achievement to the community, use it to advance in your career.
Have questions? We’ve got the answers. Get the details on how you can grow in this course.
Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.
Yes, we will discuss with our instructor and will schedule according to the time convenient to you.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.
The trainer is a certified consultant and has significant amount of experience in working with the technology.
We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.
We assist you completely in acquiring certification. We ensure you will get certified easily after our training.
Yes, we accept payments in two installments.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.
Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.
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Attend a Demo Session | Meet the Expert Who Can Kickstart Your Career in Service Desk Analyst
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