Service Desk Analyst Training

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Course Includes

100% Money back guarantee
Live Training

20 Hrs of Sessions

Lab Sessions

16 Hrs of Labs

Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

JobSupport

Job Support

Service Desk Analyst Course Overview

MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.

Service Desk Analyst Training
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Course Coverage

Service Desk Analyst Course Curriculum

You will be exposed to the complete Service Desk Analyst Trainingcourse details in the below sections.

Roles And Responsibilities

To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction

Effective Communication

To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.

Customer Service Skills And Competencies

To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment

free

Add-ons

Most of the Service Desk Analyst Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands-on Service Desk Analyst Projects

Our Service Desk Analyst Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    Training Options

    Choose your own comfortable learning experience.

    Self-Paced Videos

    20 hrs of E-Learning Videos

    self-paced

    Get Pricing

    • 20 hours of Service Desk Analyst Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get lifetime access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community

    Live Instructor-Led

    20 hrs of Remote Classes in Zoom/Google meet

    online

    2024 Batches

    Start - End

    Time

    Weekend

    Jul 13 - Jul 28

    07:00 PM

    Weekdays

    Jul 16 - Jul 31

    07:00 PM

    Weekend

    Jul 20 - Aug 04

    09:00 AM

    Weekdays

    Jul 23 - Aug 07

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Schedule your sessions at your comfortable timings.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    Service Desk Analyst Certification

    Shall I appear for Service Desk Analyst certification exam after completion of Service Desk Analyst course?

    Our Service Desk Analyst course covers all the topics that are required to clear Service Desk Analyst certification. Trainer will share Service Desk Analyst certification guide, Service Desk Analyst certification sample questions, Service Desk Analyst certification practice questions.
    MindMajix certificate
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    User Testimonials

    • 4500 +
      COURSE REVIEWS
    • 4.6
      AVERAGE RATING
    • 98 %
      SATISFIED LEARNERS

    I am thankful to MindMajix which is one of the best Online Training platforms. A very professional approach by the MindMajix team & support team is really helpful....

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    Our Instructor

    Learn from the certified and real time working professionals.

    instructor

    Training by

    Ramana , having 7+ yrs of experience

    Specialized in:Service Desk Analyst

    Having 7+ years of experience working closely with industry, Ramana is one of the best-certified trainers of MindMajix. He has bagged Service Desk Analyst and can deliver the best technology to our trainees.

    Job Assistance Program

    We take pride in being part of 5 lakh plus career transitions worldwide
    MindMajix-Job-Assistance-ProgramMindMajix-Job-Assistance-Program
    Connect with Learning Advisor

    Job Support Program

    Online Work Support for your on-job roles.

    jobservice

    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
    Learn MoreGet Job Support

    Career Transition

    Many professionals transformed careers with better pay and higher positions.

    Reviewer
    Senior Engineer to Network Engineer

    Arka Basak is now working for Conentrix as a Network Engineer, who took VAPT Training from MindMajix while he was working for CSS Corp as a Senior Engineer. 

    Company Logo
    Senior Engineer
    arrow
    Present Company
    Network Engineer

    76% of learners got 5x hike

    dollar

    68% of learners got promoted

    review

    83% of learners got certified

    medal

    Service Desk Analyst Training Objectives

    What is Service Desk Analyst Training?

    Service Desk Analyst Training is designed for professional analysts who help users resolve software or hardware device issues.  Our Service Desk Analyst training will provide you with a clear understanding of the SDAs' support tools and techniques and relevant projects. 

     

    What will you learn in this training?

    After completion of this training, you will have:

    • A clear understanding of how to identify customer requirements and motivations, deal with the situations effectively and manage complex cases.
    • Knowledge of IT Service Management processes and the role of the Service Desk.
    • A clear understanding of Service Desk tools, Service level agreements, Latest tools and technologies, and customer satisfaction surveys.
    • Essential skills and competencies to deliver adequate support inline using SDI’s best practices.

    What are the prerequisites to learn Service Desk Analyst training?

    There are no mandatory prerequisites to learn Service Desk Analyst training. But, having at least nine months of work experience will benefit the attendee.

     

    Who should attend this course?

    The Service Desk Analysts and Support Analyst with at least nine months of work experience in an IT environment can attend the course.

     

    Why should you learn the Service Desk Analysts training?

    Service Desk Analyst profession has numerous job opportunities all over the world. Top companies such as L&T, IBM, Amazon, etc., are actively recruiting the Service Desk Analyst offering excited salaries. The average salary for a Service Desk Analyst is around $71,746 per annum.

    View More
    industry statistic

    Industry Statistics

    Jobs / Month

    2389

    Avg. Salary

    $80,181

    Job Roles

    • service desk analyst L1,L2 
    • US voice process analysts

    Why MindMajix?

    elearning

    10+

    Years of Expertise

    E-Learning Industry

    corporate

    200+

    Corporates

    Global Clients

    courses

    500+

    Courses

    Largest LMS

    learner

    512k+

    Learners

    Careers Upskilled

    Partnering with World's Leading Companies

    MicroSoft
    Ranorex
    EDB
    Datadog
    AWS

    Service Desk Analyst Training FAQs

    • General
    • Self-Paced
    • Online
    • Corporate

    What if I miss the class?

    You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.

    I want to complete the training in a few days or a week? Is it possible?

    Yes, we got custom training programs to complete the course as you need.

    What are the system requirements I need to attend online training?

    You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

    How can I access recorded videos of my training sessions?

    You can access the recorded videos through our LMS after every session.

    Do I get any discount on the course?

    Yes, you get two kinds of discounts. They are group discounts and referral discounts.

    • A group discount is offered when you join as a group of three or more.
    • When you are referred by someone already enrolled for training, you receive a referral discount.
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