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MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.
Course Coverage
You will be exposed to the complete Service Desk Analyst Trainingcourse details in the below sections.
To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction
To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.
To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment
To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms and ways to manage stress
Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork
To understand the ITSM processes most closely linked to the Service Desk
To identify the responsibilities the Service Desk has within those processes
To understand the importance of effective incident, problem, change, escalation and asset management processes
Determine the value and benefits of Service Level Agreements
Determine the need and benefits of metrics and objectives within the support environment
Understand the importance of effective Customer Satisfaction surveys
To determine the steps taken during the problem solving process
To understand the benefits of using a creative problem solving approach
To identify techniques for creative problem solving
To practice some problem solving techniques
Develop a clear understanding of the support tools and technologies available to Service Desk Analysts
To understand and use the terminology of the support industry
Determine the benefits of the tools and technologies we use
To determine methods for implementing Self-Help and Self Service for end-users
Mindmajix offers advanced Service Desk Analyst interview questions and answers along with Service Desk Analyst Sample Resumes. Take a free sample practice test before appearing in the certification to improve your chances of scoring high.
Most of the Service Desk Analyst Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.
Our Service Desk Analyst Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.
Training Options20 hrs of Self-Paced Videos
Get Pricing
20 hrs of Remote Classes in Zoom/Google meet
2025 Batches
Start - End
Time
Weekdays
Mar 25 - Apr 09
07:00 PM
Weekend
Mar 29 - Apr 13
09:00 AM
Weekdays
Apr 01 - Apr 16
09:00 AM
Weekend
Apr 05 - Apr 20
07:00 PM
Customize your schedule here
Empower your team with new skills to Enhance their performance and productivity.
On-Job Support Service
Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:
Learn from the certified and real time working professionals.
Ramana , having 7+ yrs of experience
Specialized in:Service Desk Analyst
Having 7+ years of experience working closely with industry, Ramana is one of the best-certified trainers of MindMajix. He has bagged Service Desk Analyst and can deliver the best technology to our trainees.
Choose from our Self-Paced learning library based on trending job Roles or Career Paths at a Discounted price.
I am thankful to MindMajix which is one of the best Online Training platforms. A very professional approach by the MindMajix team & support team is really helpful. The instructor is very knowledgeable, helpful & has superb training skills.
