Service Desk Analyst Course Overview

MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.

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Self-Paced E-Learning
  • Learn at your convenient time and pace
  • Gain on-the-job kind of learning experience through high quality Service Desk Analyst videos built by industry experts.
  • Learn end to end course content that is similar to instructor led virtual/classroom training.
  • Explore sample Service Desk Analyst training videos before signing up.
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Live Online Training
  • Live demonstration of features and practicals.
  • Get LMS access of each Service Desk Analyst Online training session that you attend through GotoMeeting.
  • Gain guidance on certification.
  • Attend a Free Demo before signing up.

Next Demo Sessions

08 Jul, 2020 (Weekday)
11 Jul, 2020 (Weekend)
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Corporate Training
For Business
  • Self-Paced/Live Online/Classroom modes of training available.
  • Engage in Service Desk Analyst Classroom Training lecture by an industry expert at your facility.
  • Learn as per full day schedule with discussions,exercises and practical use cases.
  • Design your own course content based on your project requirements.
  • Gain complete guidance on certification.
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Service Desk Analyst Course Content

To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction

To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.

To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment

To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms and ways to manage stress

Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork

+ 4 more lessons

Mock Interviews

  • Mock interviews by Mindmajix gives you the platform to prepare, practice and experience the real-life job interview. Familiarizing yourself with the interview environment beforehand in a relaxed and stress-free environment gives you an edge over your peers.
  • Our mock interviews will be conducted by industry experts with an average experience of 5+ years. So you’re sure to improve your chances of getting hired!

How Mindmajix's Mock Interview Works?

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Projects

  • To put your knowledge on into action, you will be required to work on two industry-based projects that discuss significant real-time use cases.
  • These projects are completely in-line with the modules mentioned in the curriculum and help you to clear the certification exam.

Our Course in Comparison

Features

  • Demos at Convenient Time?
  • 1-1 Training
  • Batch Start Dates
  • Customize Course Content
  • EMI Option
  • Mock Interviews after Training
  • Group Discounts

Mindmajix

  • At your Convenience

Others

  • Fixed
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Service Desk Analyst Training Online - Upcoming Events

  • Weekday

    08 Jul, 2020 - 07 Aug, 2020

    08:30 PM EST
  • Weekend

    11 Jul, 2020 - 10 Aug, 2020

    08:30 AM EST
  • Weekday

    13 Jul, 2020 - 12 Aug, 2020

    08:30 PM EST
  • Fast Track

    15 Jul, 2020 - 14 Aug, 2020

    08:30 PM EST
  • Weekend

    18 Jul, 2020 - 17 Aug, 2020

    08:30 AM EST
  • Fast Track

    22 Jul, 2020 - 21 Aug, 2020

    08:30 PM EST
    • Timings Doesn't Suit You ?

    We can set up a batch at your convinient time.

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    Service Desk Analyst Certification Training Course - FAQ's

    Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

    The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.

    The trainer is a certified consultant and has significant amount of experience in working with the technology.

    Yes, we accept payments in two installments.

    If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

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