Service Desk Analyst Course Overview

MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.

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Course Coverage

Course Includes

Live Training

20 Hours of Sessions

Lab Sessions

16 Hours of Labs

Flexible Schedule

Flexible Schedules

FREE Demo on Request

FREE Demo on Request

24/7 Lifetime Support

24/7 Lifetime Support

One-on-One Doubt Clearing Sessions

One-on-One Doubt Clearing

Certification Assistance

Certification Oriented Curriculum

Two Real-time Project Use cases

Real-time Project Use cases

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Service Desk Analyst Course Curriculum

You will be exposed to the complete Service Desk Analyst Trainingcourse details in the below sections.

Roles And Responsibilities

To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction

Effective Communication

To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.

Customer Service Skills And Competencies

To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment

Hands-on Service Desk Analyst Projects

Our Service Desk Analyst Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    Training Options

    Choose your own comfortable learning experience.

    Self-Paced Videos

    20 hrs of E-Learning Videos


    • 20 hours of Service Desk Analyst Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get lifetime access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community

    Live Online

    20 hrs of Remote Classes in Zoom/Google meet



    Start - End



    Mar 28 - Apr 12

    07:30 PM EST


    Apr 01 - Apr 16

    08:00 PM EST


    Apr 04 - Apr 19

    07:30 PM EST


    Apr 08 - Apr 23

    08:00 PM EST

    • + Includes Self-Paced

    • Live demonstration of the industry-ready skills.
    • Schedule your sessions at your comfortable timings.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.

    Timings doesn't suit you ?Let us know

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team’s specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases

    Served 120+ Corporates

    Corporate Clients

    Service Desk Analyst Certification

    Show the world that you have pursued one of the best in the industry.

    Shall I appear for Service Desk Analyst certification exam after completion of Service Desk Analyst course?

    Our Service Desk Analyst course covers all the topics that are required to clear Service Desk Analyst certification. Trainer will share Service Desk Analyst certification guide, Service Desk Analyst certification sample questions, Service Desk Analyst certification practice questions.

    MindMajix certificate

    Service Desk Analyst Course Reviews


    I am thankful to MindMajix which is one of the best Online Training platforms. A very professional approach by the MindMajix team & support team is really helpful.



    I'm software developer who got trained for Service Desk Analyst to manage projects. I'm very much satisfied with the sessions. Thank You MindMajix.


    Thank You for the sessions that helped me gaining knowledge in Service Desk Analyst. Trainers experience helped me to get detailed information regarding the key concepts

    Our Instructor

    Learn from the certified and real time working professionals.

    Specialized inService Desk Analyst
    More DetailsHaving 7+ years of experience working closely with industry, Ramana is one of the best-certified trainers of MindMajix. He has bagged Service Desk Analyst and can deliver the best technology to our trainees.

    Job Assistance Program

    Your intent to master next level skills are appreciated

    We take pride in being part of 4 lakh plus career transitions worldwide

    Our recruitment process



    Course Completion

    Get hands-on training from experts.




    Know where you stand in the skill mastery



    Mock Interviews

    Experience real-time interviews with SMEs



    MindMajix Rating

    MM score reflects your overall performance so far.



    Resume Building

    Experts help you in building the best of your portfolio.



    Marketing Profile

    Employers await profiles from us, and we market your skills.

    Service Desk Analyst Training Objectives

    What is Service Desk Analyst Training?

    Service Desk Analyst Training is designed for professional analysts who help users resolve software or hardware device issues.  Our Service Desk Analyst training will provide you with a clear understanding of the SDAs' support tools and techniques and relevant projects. 


    After completion of this training, you will have:

    • A clear understanding of how to identify customer requirements and motivations, deal with the situations effectively and manage complex cases.
    • Knowledge of IT Service Management processes and the role of the Service Desk.
    • A clear understanding of Service Desk tools, Service level agreements, Latest tools and technologies, and customer satisfaction surveys.
    • Essential skills and competencies to deliver adequate support inline using SDI’s best practices.

    There are no mandatory prerequisites to learn Service Desk Analyst training. But, having at least nine months of work experience will benefit the attendee.


    The Service Desk Analysts and Support Analyst with at least nine months of work experience in an IT environment can attend the course.


    Service Desk Analyst profession has numerous job opportunities all over the world. Top companies such as L&T, IBM, Amazon, etc., are actively recruiting the Service Desk Analyst offering excited salaries. The average salary for a Service Desk Analyst is around $71,746 per annum.

    industry statistic

    Industry Statistics

    Jobs / Month


    Avg. Salary


    Job Roles

    • service desk analyst L1,L2 
    • US voice process analysts


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    + Served


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    + Offers

    Service Desk Analyst Training FAQs

    What if I miss the class?

    You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.

    Yes, we got custom training programs to complete the course as you need.

    You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

    You can access the recorded videos through our LMS after every session.

    Yes, you get two kinds of discounts. They are group discounts and referral discounts.

    • A group discount is offered when you join as a group of three or more.
    • When you are referred by someone already enrolled for training, you receive a referral discount.


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