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Service Desk Analyst Course Overview
| Course Duration | 30 hrs | ||
|---|---|---|---|
| Training Options | Live Online / Self-Paced / Classroom | ||
| Live Projects | 2 | ||
| Next Batch | 24 August, 2019 27 August, 2019 03 September, 2019 07 September, 2019 |
||
MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.
Service Desk Analyst Course Curriculum
To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction
To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.
To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment
To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms and ways to manage stress
Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork
+ 4 more lessons
For Individuals
For Corporates
Self Paced Learning
- High Quality videos built by industry experts with theory and demonstration of features and tasks of the Service Desk Analyst
- Learn at your Convenience.
- You get pre-defined recordings from the Trainer.
Live Online Service Desk Analyst Training
- Live Presentation of theory and demonstration of features and tasks of the Service Desk Analyst
- Learn as per a daily schedule.
- You get recordings of each training session that you attend.
- Clarify doubts at the beginning of each training session.
- Delivered through Goto Meeting.
Our Course in Comparison
- Features
- Demos at Convenient Time?
- 1-1 Training
- Batch Start Dates
- Customize Course Content
- LifeLong Access to LMS
- 24*7 Support
- EMI Option
- Group Discounts
- Mindmajix
- At your Convenience
- Other Virtual Live Classes
- Fixed
Service Desk Analyst Training Upcoming Events
Weekend
24 Aug - 23 Sep
7:00 AM IST
Weekend
25 Aug - 24 Sep
7:00 AM IST
Weekday
27 Aug - 26 Sep
6:30 AM IST
Weekday
29 Aug - 28 Sep
6:30 AM IST
Weekend
31 Aug - 30 Sep
6:30 AM IST
Weekday
03 Sep - 03 Oct
6:30 AM IST
Weekend
07 Sep - 07 Oct
7:00 AM IST
Weekday
12 Sep - 12 Oct
7:00 AM IST
Find a training facility that works for you !
To meet the learning needs of people spread across various geographical locations, we are offering our high-quality training services at the location of your choice to ensure you obtain maximum impact for your training investment. Choose your city below.
Service Desk Analyst Training in Hyderabad
Hyderabad is the capital city of Telangana state and is well known for the major technology township, HITECH city, as well as India’s largest start-up ecosystem, T-Hub. It attracted more than 1500 IT firms including Apple, Microsoft, Amazon, Google, Salesforce, and many more. Therefore, the future scope of IT industry sounds great in Hyderabad with enormous opportunities for software professionals. Mindmajix Service Desk Analyst Training in Hyderabad is designed to uplift your career in this domain.
Our Hyderabad Correspondence / Mailing address
Ecohouse Building, Nagarjuna Hills, Panjagutta Hyderabad Telangana 500082 India
Service Desk Analyst Training in Bangalore
Bangalore is the IT capital of India and is regarded as one of the top 10 fastest growing cities in the world with an average economic growth rate of 8.5%. The city has attracted a large number of IT firms, startup investments, research and development organizations, and many more. Service Desk Analyst Training is an ever-changing field which has numerous job opportunities and excellent career scope. Our Service Desk Analyst Training in Bangalore is designed to enhance your skillset and successfully clear the Service Desk Analyst Training certification exam.
Our Bangalore Correspondence / Mailing address
#811, 10th A Main, Suite No.506 1st Floor, Indira Nagar Bangalore, India - 560038
+ more cities
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Service Desk Analyst Certification !
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Service Desk Analyst Course Objectives & FAQ's
Have questions? We’ve got the answers. Get the details on how you can grow in this course.
Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.
Yes, we will discuss with our instructor and will schedule according to the time convenient to you.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.
The trainer is a certified consultant and has significant amount of experience in working with the technology.
We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.
We assist you completely in acquiring certification. We ensure you will get certified easily after our training.
Yes, we accept payments in two installments.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.
Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.
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