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Service Desk Analyst Training
(4.7)
734 learners
Course Includes
20 Hrs of Sessions
16 Hrs of Labs
Real-time Use cases
24/7 Lifetime Support
Certification Based Curriculum
Flexible Schedules
One-on-one doubt clearing
Career path guidance
Job Support
20 Hrs of Sessions
16 Hrs of Labs
Real-time Use cases
24/7 Lifetime Support
Certification Based Curriculum
Flexible Schedules
One-on-one doubt clearing
Career path guidance
Job Support
Add-ons
Most of the Service Desk Analyst Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.
Agile & Scrum
Service Desk Analyst Course Overview
MindMajix Service Desk Analyst Training: Learn how to deal with issues regarding Service Desk Environment and understand the importance of Managing, Meeting and Maintaining Service Levels, Develop a clear understanding of the support tools and technologies available to Service Desk Analysts., etc. You will also get an exposure to industry based Real-time projects in various verticals.
Course Coverage
Service Desk Analyst Course Curriculum
You will be exposed to the complete Service Desk Analyst Trainingcourse details in the below sections.
To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction
To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.
Request for more information
Training Options
Choose your own comfortable learning experience.
Self-Paced Videos
20 hrs of E-Learning Videos
- 20 hours of Service Desk Analyst Training videos
- Curated and delivered by industry experts
- 100% practical-oriented classes
- Includes resources/materials
- Latest version curriculum with covered
- Get lifetime access to the LMS
- Learn technology at your own pace
- 24x7 learner assistance
- Certification guidance provided
- Post sales support by our community
Live Online
20 hrs of Remote Classes in Zoom/Google meet
2023 Batches
Start - End
Time
Weekdays
Sep 26 - Oct 11
07:00 PM
Weekend
Sep 30 - Oct 15
07:00 PM
Weekdays
Oct 03 - Oct 18
09:00 AM
Weekend
Oct 07 - Oct 22
09:00 AM
Customize your schedule here
+ Includes Self-Paced
- Live demonstration of the industry-ready skills.
- Schedule your sessions at your comfortable timings.
- Virtual instructor-led training (VILT) classes.
- Real-time projects and certification guidance.
For Corporates
Empower your team with new skills to Enhance their performance and productivity.
Service Desk Analyst Corporate Training
- Customized course curriculum as per your team’s specific needs
- Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
- Resources such as slides, demos, exercises, and answer keys included
- Complete guidance on obtaining certification
- Complete practical demonstration and discussions on industry use cases
Served 130+ Corporates
Service Desk Analyst Certification
Zoom
User Testimonials
4500 +
Course Reviews
4.6
Average Rating
98 %
Satisfied Learners
I am thankful to MindMajix which is one of the best Online Training platforms. A very professional approach by the MindMajix team & support team is really helpful....
Read More
Omar
5
Our Instructor
Learn from the certified and real time working professionals.
Training by
Ramana, having 7+ yrs of experience
Specialized in: Service Desk Analyst
Having 7+ years of experience working closely with industry, Ramana is one of the best-certified trainers of MindMajix. He has bagged Service Desk Analyst and can deliver the best technology to our trainees.
Job Assistance Program
We take pride in being part of 5 lakh plus career transitions worldwide
Job Support Program
Online Work Support for your on-job roles.
Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:
- Pay Per Hour
- Pay Per Week
- Monthly
Career Transition
Many professionals transformed careers with better pay and higher positions.
76% of learners got 5x hike
68% of learners got promoted
83% of learners got certified
Vijay
Non-techinical to DevOps engineering
With a non-technical background, Vijay used to work in a non-IT job role in ENV Labs earlier. Later enrolled in DevOps training from MindMajix, and is now working as a DevOps engineer at ValueSoft.
DevOps Engineer
Devops Engineer
Service Desk Analyst Training Objectives
What will you learn in this training?
After completion of this training, you will have:
- A clear understanding of how to identify customer requirements and motivations, deal with the situations effectively and manage complex cases.
- Knowledge of IT Service Management processes and the role of the Service Desk.
- A clear understanding of Service Desk tools, Service level agreements, Latest tools and technologies, and customer satisfaction surveys.
- Essential skills and competencies to deliver adequate support inline using SDI’s best practices.
What are the prerequisites to learn Service Desk Analyst training?
There are no mandatory prerequisites to learn Service Desk Analyst training. But, having at least nine months of work experience will benefit the attendee.
Who should attend this course?
The Service Desk Analysts and Support Analyst with at least nine months of work experience in an IT environment can attend the course.
Why should you learn the Service Desk Analysts training?
Service Desk Analyst profession has numerous job opportunities all over the world. Top companies such as L&T, IBM, Amazon, etc., are actively recruiting the Service Desk Analyst offering excited salaries. The average salary for a Service Desk Analyst is around $71,746 per annum.
Industry Statistics
Jobs / Month
2389
Avg. Salary
$80,181
Job Roles
- service desk analyst L1,L2
- US voice process analysts
Why MindMajix?
10+
Years of Expertise
E-Learning Industry
200+
Corporates
Global Clients
500+
Courses
Largest LMS
512k+
Learners
Careers Upskilled
Partnering with World’s Leading Companies
Service Desk Analyst Training FAQs
I want to complete the training in a few days or a week? Is it possible?
Yes, we got custom training programs to complete the course as you need.
What are the system requirements I need to attend online training?
You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.
How can I access recorded videos of my training sessions?
You can access the recorded videos through our LMS after every session.
Do I get any discount on the course?
Yes, you get two kinds of discounts. They are group discounts and referral discounts.
- A group discount is offered when you join as a group of three or more.
- When you are referred by someone already enrolled for training, you receive a referral discount.
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