Key Features
Service Desk Analyst Course Content
To identify and understand the roles and responsibilities of the professional Service Desk Analyst
To identify and understand the roles and responsibilities of the Service Desk
To determine the attributes, skills and knowledge of a successful Service Desk Analyst
To develop an understanding of Relationship Management from the Service Desk perspective
To identify and agree the key requirements for delivering customer satisfaction
To identify and understand the principles of effective communication in customer support
To understand the differences between face to face, telephone and written communication
To identify ways to enable us to communicate more effectively
To understand how our attitude and approach can influence and affect others.
To understand how to ask questions skilfully
To determine the importance of good listening skills
To understand the importance of customer service skills in the IT environment
To understand that assertiveness and confidence are necessary qualities for the SDA
To determine methods of dealing with conflict
To determine the causes, symptoms and ways to manage stress
Examine issues, both internal and external, that can affect our motivation
Understand the importance and relevance of ethics within the workplace
Determine the importance and benefits of effective teamwork
Projects
- To test your knowledge on Service Desk Analyst Training, you will be required to work on two industry-based projects that discuss significant real-time use cases. This will also ensure hands-on expertise in Service Desk Analyst Training concepts.
- These projects are completely in-line with the modules mentioned in the curriculum.
Our Course in Comparison
Features
- Demos at Convenient Time?
- 1-1 Training
- Batch Start Dates
- Customize Course Content
- EMI Option
- Mock Interviews after Training
- Group Discounts
Mindmajix
- At your Convenience
Others
- Fixed
Service Desk Analyst Training Online - Upcoming Events
27 Sep, 2020 - 27 Oct, 2020
30 Sep, 2020 - 15 Oct, 2020
03 Oct, 2020 - 07 Nov, 2020
04 Oct, 2020 - 03 Nov, 2020
07 Oct, 2020 - 22 Oct, 2020
10 Oct, 2020 - 14 Nov, 2020
Trusted By Companies Worldwide & 4,10,350+ Learners
Service Desk Analyst Certification Training Course - FAQ's
Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.
The trainer is a certified consultant and has significant amount of experience in working with the technology.
Yes, we accept payments in two installments.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.
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