If you're looking for Service Desk Analyst Interview Questions for Experienced or Freshers, you are in right place. There are a lot of opportunities from many reputed companies in the world.
According to research, the Service Desk Analyst has a market share of about 11.0%... So, You still have the opportunity to move ahead in your career as a Service Desk Analyst.
Mindmajix offers Advanced Service Desk Analyst Interview Questions 2021 that help you in cracking your interview & acquire a dream career as an IT Data Analyst.
It is my responsibility to make sure the person seeking assistance is satisfied with the service provided.
The best thing here to do is to repeat the question and see if the person understands you. If they don’t understand, I will transfer my call to another assistant who can help them with their issue.
There could be a problem with their hard drive. Probably, the CPU might be overheating, there could be a problem with memory, or the power supply must be failing. In a few cases, there can be an issue with their motherboard. However, that's a rare occurrence.
A shared workspace is fine as long as we maintain the dignity of the space. It is advisable to not consume foods with a strong smell, to avoid making any disturbing noises, and to be supportive of each other when working in a shared workspace.
DHCP means a network server that provides and assigns IP addresses on its own and does the same with default gateways, and other network parameters to concerned devices. It depends on the standard protocol, known as Dynamic Host Configuration Protocol or DHCP, to respond to broadcast queries by clients.
We will need a CPU, an operating system, minimum memory storage, a display/monitor to work on, and a network adaptor to configure a basic desktop.
Yes, I am familiar with the Windows operating system and I have been learning and using the Windows OS since high school.
Yes, they are:
Windows 7 is no longer provided with frequent updates, whereas Windows 10 receives two major updates a year
This question is meant to analyze how much research you have done about the company you are applying to. You need to study their services and products to prove that you have done your homework. This will also give you an upper hand as compared to candidates who have missed out on that part.
IT skills are most important when working as a Service Desk Analyst. In order to stay updated with the latest trends and new IT skills, I use the internet, online resources to learn new skills, and I also believe in learning from my peers.
[Realted Article: Service Desk Manager]
I will check the cables and electricity supply first, and if there is no problem with that, I will report the problem to the IT department of the company.
Be realistic and humble in this answer. Do not sound way too overconfident but also refrain from underestimating yourself.
First of all, I gather information from the customer. Next, I identify the issue and verify it as well. After that, I try quick common fixes for the given condition. If that does not give a successful result, I go for the additional resources to further research the issue.
Once a solution is found, I perform appropriate repairs or replacements if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.
At my previous company, I remember one customer had an issue that kept happening. The common fixes we were using were only temporarily solving the problem.
After doing a bit of research, I was able to design and develop a new solution. I called the customer personally and implemented the repair.
Look at the job description. Do not list out anything that is a responsibility you have to handle here. That will create a bad impression on the interviewer and you will come off as ignorant.
You may list out your skills and correlate them to your role at this company. Justify why your skillset is the perfect match for the company. You can also state how your experience will be of great use to the company.
Microsoft Office 365 is a subscription-based service and can be accessed through the Internet. It does not use the space on your computer as it is not stored there. It is possible to run SaaS applications in the Cloud, however, this doesn't make them a Cloud.
DNS can be explained as a protocol responsible for providing the framework for web browsing. Simply put, DNS is a network of computers that supports the infrastructure necessary to browse the Internet.
Know that teamwork is an essential part of any corporate job and you will not get through the interview if you show even a slight dislike towards working cooperatively in a team.
Ravindra Savaram is a Content Lead at Mindmajix.com. His passion lies in writing articles on the most popular IT platforms including Machine learning, DevOps, Data Science, Artificial Intelligence, RPA, Deep Learning, and so on. You can stay up to date on all these technologies by following him on LinkedIn and Twitter.