Service Desk Manager Course Overview

Mindmajix Service Desk Manager training makes you an expert in building the Right Conceptual Model, Business Integration, service culture, examine motivational theories….etc. Enroll & Become Certified!

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Self-Paced E-Learning
  • Learn at your convenient time and pace
  • Gain on-the-job kind of learning experience through high quality Service Desk Manager videos built by industry experts.
  • Learn end to end course content that is similar to instructor led virtual/classroom training.
  • Explore sample Service Desk Manager training videos before signing up.
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Live Online Training
  • Live demonstration of features and practicals.
  • Get LMS access of each Service Desk Manager Online training session that you attend through GotoMeeting.
  • Gain guidance on certification.
  • Attend a Free Demo before signing up.

Next Demo Sessions

08 Jul, 2020 (Weekday)
11 Jul, 2020 (Weekend)
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Corporate Training
For Business
  • Self-Paced/Live Online/Classroom modes of training available.
  • Engage in Service Desk Manager Classroom Training lecture by an industry expert at your facility.
  • Learn as per full day schedule with discussions,exercises and practical use cases.
  • Design your own course content based on your project requirements.
  • Gain complete guidance on certification.
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Service Desk Manager Course Content

Understand the role of support within the context of the organisations overall mission and strategic business goals
Determine the design and set-up of a successful support organisation based on proven strategies and known best practices
Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.

Understand the importance of business and IT integration
Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities
Understand the importance and need for goals and objectives
Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it
Determine the type and style of management reporting that best meets the organisation’s needs

Recognise and understand the importance of understanding our customer’s expectations and perceptions
Understand the benefit of using SLAs effectively as a service quality improvement tool
Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition

Determine how to develop a project plan to set-up or re-design the Service Desk
Identify the steps required in a project plan
Understand the importance of effective Process Management
Examine the ITSM processes with which the Service Desk has involvement
Determine the function of the Service Desk within the problem management process
Identify methods for setting priorities
Understand ways to maximize the use of knowledge management
Determine the importance of a good change management process

Understand the importance of clear and straightforward processes within the workplace
Determine the benefits of a problem management process, and its interfaces with other key processes
Understand the importance of root cause analysis
Review the importance and benefits of metrics as part of the customer service processes

+ 7 more lessons

Mock Interviews

  • Mock interviews by Mindmajix gives you the platform to prepare, practice and experience the real-life job interview. Familiarizing yourself with the interview environment beforehand in a relaxed and stress-free environment gives you an edge over your peers.
  • Our mock interviews will be conducted by industry experts with an average experience of 5+ years. So you’re sure to improve your chances of getting hired!

How Mindmajix's Mock Interview Works?

Projects

  • To put your knowledge on into action, you will be required to work on two industry-based projects that discuss significant real-time use cases.
  • These projects are completely in-line with the modules mentioned in the curriculum and help you to clear the certification exam.

Our Course in Comparison

Features

  • Demos at Convenient Time?
  • 1-1 Training
  • Batch Start Dates
  • Customize Course Content
  • EMI Option
  • Mock Interviews after Training
  • Group Discounts

Mindmajix

  • At your Convenience

Others

  • Fixed

Service Desk Manager Training Online - Upcoming Events

  • Weekday

    08 Jul, 2020 - 07 Aug, 2020

    08:30 PM EST
  • Weekend

    11 Jul, 2020 - 10 Aug, 2020

    08:30 AM EST
  • Weekday

    13 Jul, 2020 - 12 Aug, 2020

    08:30 PM EST
  • Fast Track

    15 Jul, 2020 - 14 Aug, 2020

    08:30 PM EST
  • Weekend

    18 Jul, 2020 - 17 Aug, 2020

    08:30 AM EST
  • Fast Track

    22 Jul, 2020 - 21 Aug, 2020

    08:30 PM EST
  • Timings Doesn't Suit You ?

    We can set up a batch at your convinient time.

    Let us know

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    Service Desk Manager Certification Training Course - FAQ's

    Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

    The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.

    The trainer is a certified consultant and has significant amount of experience in working with the technology.

    Yes, we accept payments in two installments.

    If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

    User Reviews on popular courses

    Sunali Salve
    (5.0)

    Servicedesk manager training offered by MindMajix is excellent, and you clear ITSM certification very easily after attending this training, and also you will get the real time view of the ITSM.

    Vedhanathan M
    (5.0)

    Excellent training! I have attended Service desk manager training at mindmajix. The trainer was a real-time industry expert was very passionate about the subject matter, and he clarified all my doubts. 

    Asif Hasan
    (5.0)

    I took .NET training from Mindmajix. I must say the course content was highly qualitative and the trainer covered all concepts. Overall it was a good experience with Mindmajix.

    Ashim Sen Gupta
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    Thank You for the sessions that helped me gaining knowledge in Spotfire training. Trainer's experience helped me to get the detailed information regarding the key concepts and challenging tasks in real-time. Thanks once again.

    Preetam Shinde
    (5.0)

    Perfect sessions to know all the key concepts of Spotfire certification training. Thanks to the support team as well. Thanks to Mindmajix.

    Vedhanathan M
    (5.0)

    Servicenow training offered by MindMajix is excellent, and you clear Servicenow certification very easily after attending this training, and also you will get the real time view of the Servicenow.

    Saran Jayanthi
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    The ServiceNow Course and trainer knowledge are so excellent and satisfied me. The pdf documents which are provided by the trainer are so helpful.