Service Desk Manager Course Overview

Mindmajix Service Desk Manager training makes you an expert in building the Right Conceptual Model, Business Integration, service culture, examine motivational theories….etc. Enroll & Become Certified!

Modes of Training

Self-Paced Learning
  • Learn at your convenient time and pace
  • Gain on-the-job kind of learning experience through high quality Service Desk Manager videos built by industry experts.
  • Learn end to end course content that is similar to instructor led virtual/classroom training.
  • Explore trial videos before signing up.
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Preferred
Live Online Training
  • Live demonstration of of features and practicals.
  • Get LMS access of each Service Desk Manager Online training session that you attend through GotoMeeting.
  • Gain guidance on certification.
  • Attend Free Demo before signing up.

Next Demo Sessions

25th Jan, 2020 (Weekend)
30th Jan, 2020 (Weekday)
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Corporate Training
For Business
  • Engage in Service Desk Manager Classroom Training lecture by an industry expert at your facility.
  • Learn as per full day schedule with discussions,exercises and practical use cases.
  • Design your own course content based on your project requirements.
  • Customize course schedule, include weekend as needed.
  • Gain complete guidance on certification.
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Service Desk Manager Course Content

Understand the role of support within the context of the organisations overall mission and strategic business goals
Determine the design and set-up of a successful support organisation based on proven strategies and known best practices
Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.

Understand the importance of business and IT integration
Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities
Understand the importance and need for goals and objectives
Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it
Determine the type and style of management reporting that best meets the organisation’s needs

Recognise and understand the importance of understanding our customer’s expectations and perceptions
Understand the benefit of using SLAs effectively as a service quality improvement tool
Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition

Determine how to develop a project plan to set-up or re-design the Service Desk
Identify the steps required in a project plan
Understand the importance of effective Process Management
Examine the ITSM processes with which the Service Desk has involvement
Determine the function of the Service Desk within the problem management process
Identify methods for setting priorities
Understand ways to maximize the use of knowledge management
Determine the importance of a good change management process

Understand the importance of clear and straightforward processes within the workplace
Determine the benefits of a problem management process, and its interfaces with other key processes
Understand the importance of root cause analysis
Review the importance and benefits of metrics as part of the customer service processes

+ 7 more lessons

Projects

  • To put your knowledge on Service Desk Manager Training into action, you will be required to work on two industry-based projects that discuss significant real-time use cases. You will gain hands-on expertise in Service Desk Manager Training concepts with this practical experience.
  • These projects are completely in-line with the modules mentioned in the curriculum and help you to clear the Service Desk Manager Training certification exam.

Our Course in Comparison

Features

  • Demos at Convenient Time?
  • 1-1 Training
  • Batch Start Dates
  • Customize Course Content
  • EMI Option
  • Group Discounts

Mindmajix

  • At your Convenience

Others

  • Fixed

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Service Desk Manager Certification Training Course - FAQ's

Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

Yes, we will discuss with our instructor and will schedule according to the time convenient to you.

The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.

The trainer is a certified consultant and has significant amount of experience in working with the technology.

We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.

We assist you completely in acquiring certification. We ensure you will get certified easily after our training.

Yes, we accept payments in two installments.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.

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Find Service Desk Manager Training in Other Locations

To meet the learning needs of people spread across various geographical locations, we are offering our high-quality training services at the location of your choice to ensure you obtain maximum impact for your training investment. Choose your city below.

Service Desk Manager Training in Hyderabad

Hyderabad is the capital city of Telangana state and is well known for the major technology township, HITECH city, as well as India’s largest start-up ecosystem, T-Hub. It attracted more than 1500 IT firms including Apple, Microsoft, Amazon, Google, Salesforce, and many more. Therefore, the future scope of IT industry sounds great in Hyderabad with enormous opportunities for software professionals. Mindmajix Service Desk Manager Training in Hyderabad is designed to uplift your career in this domain.

Our Hyderabad Correspondence / Mailing address

Ecohouse Building, Nagarjuna Hills, Panjagutta Hyderabad Telangana 500082 India

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Service Desk Manager Training in Bangalore

Bangalore is the IT capital of India and is regarded as one of the top 10 fastest growing cities in the world with an average economic growth rate of 8.5%. The city has attracted a large number of IT firms, startup investments, research and development organizations, and many more. Service Desk Manager Training is an ever-changing field which has numerous job opportunities and excellent career scope. Our Service Desk Manager Training in Bangalore is designed to enhance your skillset and successfully clear the Service Desk Manager Training certification exam.

Our Bangalore Correspondence / Mailing address

91Springboard, 512/10, Service Lane, Outer Ring Road, Mahadevapura, Next to More Megastore, Bangalore - 560048 Karnataka

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+ more cities