25 Hrs of Sessions
18 Hrs of Labs
Real-time Use cases
24/7 Lifetime Support
Certification Based Curriculum
Flexible Schedules
One-on-one doubt clearing
Career path guidance
Job Support
25 Hrs of Sessions
18 Hrs of Labs
Real-time Use cases
24/7 Lifetime Support
Certification Based Curriculum
Flexible Schedules
One-on-one doubt clearing
Career path guidance
Job Support
Most of the Service Desk Manager Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.
You will be exposed to the complete Service Desk Manager Trainingcourse details in the below sections.
Understand the role of support within the context of the organisations overall mission and strategic business goals
Determine the design and set-up of a successful support organisation based on proven strategies and known best practices
Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.
Understand the importance of business and IT integration
Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities
Understand the importance and need for goals and objectives
Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it
Determine the type and style of management reporting that best meets the organisation’s needs
Recognise and understand the importance of understanding our customer’s expectations and perceptions
Understand the benefit of using SLAs effectively as a service quality improvement tool
Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition
Empower your team with new skills to Enhance their performance and productivity.
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We take pride in being part of 5 lakh plus career transitions worldwide
Online Work Support for your on-job roles.
Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:
Many professionals transformed careers with better pay and higher positions.
The Service Desk Manager training is best suitable for professionals with at least three years of service desk experience.
The Service Desk Training is recommended for both beginners and experienced Service Desk Managers, Supervisors, and Team Leaders.
The objectives of this course are to provide Service Desk Managers with
The Service Desk Manager plays a crucial role in any IT Service Management. They are responsible for overseeing the day-to-day tasks of service desk operations to ensure business teams and users. Also, there is a huge demand for the Service Desk Manager with an average salary of $13,283 per annum.
Industry Statistics
Jobs / Month
827
Avg. Salary
$96,485
Job Roles
Yes, we got custom training programs to complete the course as you need.
You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.
You can access the recorded videos through our LMS after every session.
Yes, you get two kinds of discounts. They are group discounts and referral discounts.
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