Service Desk Manager Course Overview

Mindmajix Service Desk Manager training makes you an expert in building the Right Conceptual Model, Business Integration, service culture, examine motivational theories….etc. Enroll & Become Certified!

Service Desk Manager Training
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Course Coverage

Course Includes

Live Training

25 Hours of Sessions

Lab Sessions

18 Hours of Labs

Flexible Schedule

Flexible Schedules

FREE Demo on Request

FREE Demo on Request

24/7 Lifetime Support

24/7 Lifetime Support

One-on-One Doubt Clearing Sessions

One-on-One Doubt Clearing

Certification Assistance

Certification Oriented Curriculum

Two Real-time Project Use cases

Real-time Project Use cases

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Service Desk Manager Course Curriculum

You will be exposed to the complete Service Desk Manager Trainingcourse details in the below sections.

Building The Right Conceptual Model

Understand the role of support within the context of the organisations overall mission and strategic business goals
Determine the design and set-up of a successful support organisation based on proven strategies and known best practices
Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.

Business Integration

Understand the importance of business and IT integration
Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities
Understand the importance and need for goals and objectives
Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it
Determine the type and style of management reporting that best meets the organisation’s needs

Service Culture

Recognise and understand the importance of understanding our customer’s expectations and perceptions
Understand the benefit of using SLAs effectively as a service quality improvement tool
Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition

Hands-on Service Desk Manager Projects

Our Service Desk Manager Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    Training Options

    Choose your own comfortable learning experience.

    Self-Paced Videos

    25 hrs of E-Learning Videos

    self-paced


    • 25 hours of Service Desk Manager Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get lifetime access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community

    Live Online

    25 hrs of Remote Classes in Zoom/Google meet

    online

    Batch

    Start - End

    Time

    Weekdays

    May 24 - Jun 08

    07:30PM EST

    Weekend

    May 28 - Jun 12

    08:00 PM EST

    Weekdays

    May 31 - Jun 15

    07:30PM EST

    Weekend

    Jun 04 - Jun 19

    08:00 PM EST


    • + Includes Self-Paced

    • Live demonstration of the industry-ready skills.
    • Schedule your sessions at your comfortable timings.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.

    Timings doesn't suit you ?Let us know

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team’s specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases

    Served 120+ Corporates

    Service Desk Manager Certification

    Show the world that you have pursued one of the best in the industry.

    Shall I appear for Service Desk Manager certification exam after completion of Service Desk Manager course?

    Our Service Desk Manager course covers all the topics that are required to clear Service Desk Manager certification. Trainer will shareService Desk Manager certification guide, Service Desk Manager certification sample questions, Service Desk Manager certification practice questions.

    MindMajix certificate

    Service Desk Manager Training Reviews

    V

    Excellent training! I have attended Service desk manager training at mindmajix. The trainer was a real-time industry expert was very passionate about the subject

    Read more...

    S

    Servicedesk manager training offered by MindMajix is excellent, and you clear ITSM certification very easily after attending this training, and also you will get a rea

    Read more...

    G

    I took my online training for Service Desk Manager from Mindmajix. I must say the course content was highly reliable and the trainer covered even the slightest of concept
    Read more...

    Our Instructor

    Learn from the certified and real time working professionals.

    instructor
    NameRashid
    Experience5+
    Specialized inService Desk Manager
    More DetailsRashid has got 5+ years of industrial experience working for global MNCs. He chose to deliver online training and contribute informative articles and blogs to various websites to share his technical expertise.

    Job Assistance Program

    Your intent to master next level skills are appreciated

    We take pride in being part of 4 lakh plus career transitions worldwide

    Post Training - Access to Premium Features

    counseling sessions

    Career Counseling Sessions

    Once you know the skills, we recommended you understand the eligible job roles, scope, and opportunities.

    Mock Interviews

    Mock Interviews

    Explore what the real-time interviews expect from you.

    Resume Builder

    Custom Resume Builder Access

    We got a resume builder to help you prepare the best resume to win the first impression for recruiters.

    Community Support

    Privileged Community Support

    We make sure to address any real-time challenges our alumni face during their careers through our community platform.

    Life-Time Self-Paced Videos

    Life-Time Self-Paced Videos Access

    Applicable for Live-Online learning mode. Provides a set of self-paced videos to recap the subject whenever/wherever you need.

    Quizzes To Scale

    Quizzes To Scale

    Get access to our Quiz from the LMS to scale your knowledge.

    Service Desk Manager Training Objectives

    What is Service Desk Manager Training?

    The Service Desk Manager Training is designed for Service Desk Managers and Supervisors who want to implement the Service Desk Management best practice. Our training will provide you with an in-depth understanding of the service desk and support environment. Also, we provide real-time projects that provide you with the relevant experience that helps to clear the certification exam.

     

    The Service Desk Manager training is best suitable for professionals with at least three years of service desk experience.

     

    The Service Desk Training is recommended for both beginners and experienced Service Desk Managers, Supervisors, and Team Leaders.

     

    The objectives of this course are to provide Service Desk Managers with

    • The grounding skills that help to lead, manage, and motivate your service desk team.
    • Service Desk Manager (SDM) qualification from the APGM international.
    • Great knowledge of Service Desk Management Tool kit includes strategy, service improvement, performance measurement, relationship building, finance tools, and techniques.

     

    The Service Desk Manager plays a crucial role in any IT Service Management. They are responsible for overseeing the day-to-day tasks of service desk operations to ensure business teams and users. Also, there is a huge demand for the Service Desk Manager with an average salary of $13,283 per annum.

    industry statistic

    Industry Statistics

    Jobs / Month

    827

    Avg. Salary

    $96,485

    Job Roles

    • SD Lead
    • SD Manager with relevant experience

    9

    + Years of
    E-Learning
    Experience

    10

    + Years of
    Experienced
    Trainers

    120

    + Served
    Global
    Corporates

    470k

    + Students
    Careers
    Transformed

    570

    + Offers
    IT/Software
    Courses

    Service Desk Manager Training FAQs

    What if I miss the class?

    You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.

    Yes, we got custom training programs to complete the course as you need.

    You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

    You can access the recorded videos through our LMS after every session.

    Yes, you get two kinds of discounts. They are group discounts and referral discounts.

    • A group discount is offered when you join as a group of three or more.
    • When you are referred by someone already enrolled for training, you receive a referral discount.

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