Service Desk Manager Training

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Service Desk Manager Course Overview

Mindmajix Service Desk Manager training makes you an expert in building the Right Conceptual Model, Business Integration, service culture, examine motivational theories….etc. Enroll & Become Certified!
30 hours of Instructor Led Service Desk Manager Training
Lifetime Access to Recorded Sessions
Real World use cases and Scenarios
Practical Approach
24/7 Support
Expert & Certified Trainers

Immersive Learning

When you learn at Mindmajix, you can always rely on team of experts to provide guidance and support, whenever you need it.

30 Hrs

Lecture

Instructor-Guided Lessons and Activities

Learn key objectives through expert-led lectures, discussions, and exercises.

20 Sessions

Labs & Exercises

Hands-on practice on Tools

Practice new skills and dive deeper into the day’s key topics

15 Mins After Each Session

Doubts Clarifications

Q & A Session.

Wrap up the session with clarification on concepts and labs, if needed.

Service Desk Manager Course Curriculum

Understand the role of support within the context of the organisations overall mission and strategic business goals
Determine the design and set-up of a successful support organisation based on proven strategies and known best practices
Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.

Understand the importance of business and IT integration
Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities
Understand the importance and need for goals and objectives
Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it
Determine the type and style of management reporting that best meets the organisation’s needs

Recognise and understand the importance of understanding our customer’s expectations and perceptions
Understand the benefit of using SLAs effectively as a service quality improvement tool
Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition

Determine how to develop a project plan to set-up or re-design the Service Desk
Identify the steps required in a project plan
Understand the importance of effective Process Management
Examine the ITSM processes with which the Service Desk has involvement
Determine the function of the Service Desk within the problem management process
Identify methods for setting priorities
Understand ways to maximize the use of knowledge management
Determine the importance of a good change management process

Understand the importance of clear and straightforward processes within the workplace
Determine the benefits of a problem management process, and its interfaces with other key processes
Understand the importance of root cause analysis
Review the importance and benefits of metrics as part of the customer service processes

Examine motivational theories and how they apply within the workplace
Identify the key skills and attributes required for Service Desk staff
Review work environment factors and their impact on staff motivation and behaviour

Determine different categories of skills and knowledge required by staff
Identify the core business knowledge, all staff should possess as a minimum
Determine the manner in which staff currently acquire their skills and knowledge

Understand the common QA practices used to assess, modify and improve IT services in order to meet and exceed customer expectations
Understand the role of benchmarking in the Service Desk environment in order to obtain a comparative evaluation of performance

Identify the commonly used Service Desk tools and technologies, their benefits and pitfalls
Examine the various knowledge tools available to the Service Desk
Identify which tools we use, which we need and why we need them

Understand the responsibilities of the Service Desk in contributing to IT and business objectives
Implement ways to recognize and promote the benefits a Service Desk brings to the business
Gain a basic understanding of financial principles and business awareness

Identify the skills required for the Service Desk team from the customer’s perspective and ours
Determine methods to recruit and retain talented staff
Identify the qualities that make for effective leadership and how to develop them

Determine how well we manage our time and develop ways for improving our time management skills
Understand the importance of continual personal development, continual learning and of staying current within the industry
Identify techniques for staff assessment and staff development

Have any queries regarding course curriculum, speak to our course advisor

Connect with Advisor

Modes of Service Desk Manager Training

For Individuals
For Corporates

Our Course in Comparison

  • Features
  • Setup Demos at your Convenient Time
  • 1-1 Training
  • Batch Start Dates
  • Customize Course Content
  • LifeLong Access to LMS
  • 24*7 Support
  • EMI Option
  • Group Discounts
  • Mindmajix Service Desk Manager Training online
  • At your Convenience
  • Other Virtual Live Classes
  • Fixed

Service Desk Manager Certification !

Complete Your Course

Successfully complete your course and let the community know about your achievement.

Become Certified

Trainer will cover all the topics related to Certification.

Apply for Jobs

Don’t just show off your achievement to the community, use it to advance in your career.

Service Desk Manager Upcoming Batches

  • Weekday

    Apr 25 (2 hrs a day)

    6:30 AM IST
    Enroll Now & Avail 15% off →
  • Weekend

    Apr 27 (2 hrs a day)

    7:00 AM IST
    Enroll Now & Avail 10% off →
  • Weekend

    Apr 28 (2 hrs a day)

    6:30 AM IST
    Enroll Now & Avail 10% off →
  • Weekday

    Apr 30 (2 hrs a day)

    6:30 AM IST
    Enroll Now & Avail 15% off →
  • Weekday

    May 2 (2 hrs a day)

    7:00 AM IST
    Enroll Now & Avail 15% off →
  • Weekend

    May 4 (2 hrs a day)

    6:30 AM IST
    Enroll Now & Avail 10% off →
Schedules Doesn't Suit You ?

Our Team can set up a batch at your convinient time.

Let us know

Loved by Users

FAQ's!

Have questions? We’ve got the answers. Get the details on how you can grow in this course.

We offer two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

Yes, we will discuss with our instructor and will schedule according to the time convenient to you.

The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.

The trainer is a certified consultant and has significant amount of experience in working with the technology.

We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.

We assist you completely in acquiring certification. We ensure you will get certified easily after our training.

Yes, we accept payments in two installments.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.

Have More Questions. Reach our Support Team

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Join a Free Service Desk Manager Demo Session

See if this course is a fit for you by joining us for an online info session. You’ll meet our team, get an overview of the curriculum and course objectives, and learn about the benefits of being a student at Mindmajix

Attend a Demo Session | Meet the Expert Who Can Kickstart Your Career in Service Desk Manager

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