Mindmajix Service Desk Manager training makes you an expert in building the Right Conceptual Model, Business Integration, service culture, examine motivational theories….etc. Enroll & Become Certified!
Understand the role of support within the context of the organisations overall mission and strategic business goals
Determine the design and set-up of a successful support organisation based on proven strategies and known best practices
Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.
Understand the importance of business and IT integration
Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities
Understand the importance and need for goals and objectives
Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it
Determine the type and style of management reporting that best meets the organisation’s needs
Recognise and understand the importance of understanding our customer’s expectations and perceptions
Understand the benefit of using SLAs effectively as a service quality improvement tool
Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition
Determine how to develop a project plan to set-up or re-design the Service Desk
Identify the steps required in a project plan
Understand the importance of effective Process Management
Examine the ITSM processes with which the Service Desk has involvement
Determine the function of the Service Desk within the problem management process
Identify methods for setting priorities
Understand ways to maximize the use of knowledge management
Determine the importance of a good change management process
Understand the importance of clear and straightforward processes within the workplace
Determine the benefits of a problem management process, and its interfaces with other key processes
Understand the importance of root cause analysis
Review the importance and benefits of metrics as part of the customer service processes
Examine motivational theories and how they apply within the workplace
Identify the key skills and attributes required for Service Desk staff
Review work environment factors and their impact on staff motivation and behaviour
Determine different categories of skills and knowledge required by staff
Identify the core business knowledge, all staff should possess as a minimum
Determine the manner in which staff currently acquire their skills and knowledge
Understand the common QA practices used to assess, modify and improve IT services in order to meet and exceed customer expectations
Understand the role of benchmarking in the Service Desk environment in order to obtain a comparative evaluation of performance
Identify the commonly used Service Desk tools and technologies, their benefits and pitfalls
Examine the various knowledge tools available to the Service Desk
Identify which tools we use, which we need and why we need them
Understand the responsibilities of the Service Desk in contributing to IT and business objectives
Implement ways to recognize and promote the benefits a Service Desk brings to the business
Gain a basic understanding of financial principles and business awareness
Identify the skills required for the Service Desk team from the customer’s perspective and ours
Determine methods to recruit and retain talented staff
Identify the qualities that make for effective leadership and how to develop them
Determine how well we manage our time and develop ways for improving our time management skills
Understand the importance of continual personal development, continual learning and of staying current within the industry
Identify techniques for staff assessment and staff development
Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.
Yes, we will discuss with our instructor and will schedule according to the time convenient to you.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.
The trainer is a certified consultant and has significant amount of experience in working with the technology.
We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.
We assist you completely in acquiring certification. We ensure you will get certified easily after our training.
Yes, we accept payments in two installments.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.
Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.
I took .NET training from Mindmajix. I must say the course content was highly qualitative and the trainer covered all concepts. Overall it was a good experience with Mindmajix.
Thank You for the sessions that helped me gaining knowledge in Spotfire training. Trainer's experience helped me to get the detailed information regarding the key concepts and challenging tasks in real-time. Thanks once again.
Perfect sessions to know all the key concepts of Spotfire certification training. Thanks to the support team as well. Thanks to Mindmajix.
Servicenow training offered by MindMajix is excellent, and you clear Servicenow certification very easily after attending this training, and also you will get the real time view of the Servicenow.
The ServiceNow Course and trainer knowledge are so excellent and satisfied me. The pdf documents which are provided by the trainer are so helpful.
Mindmajix ServiceNow certification course is the best one, I have attended by far. It covered all the topics exactly what I was hoping for.
This was the first time I opted for training in ServiceNow and I was completely blown away by the training I got from Mindmajix. The training program was very well organized and all the required contents were covered in a proper manner. This training had given me tremendous confidence to secure a job. I really appreciate this training from Mindmajix.
To meet the learning needs of people spread across various geographical locations, we are offering our high-quality training services at the location of your choice to ensure you obtain maximum impact for your training investment. Choose your city below.
Hyderabad is the capital city of Telangana state and is well known for the major technology township, HITECH city, as well as India’s largest start-up ecosystem, T-Hub. It attracted more than 1500 IT firms including Apple, Microsoft, Amazon, Google, Salesforce, and many more. Therefore, the future scope of IT industry sounds great in Hyderabad with enormous opportunities for software professionals. Mindmajix Service Desk Manager Training in Hyderabad is designed to uplift your career in this domain.
Ecohouse Building, Nagarjuna Hills, Panjagutta Hyderabad Telangana 500082 India
Bangalore is the IT capital of India and is regarded as one of the top 10 fastest growing cities in the world with an average economic growth rate of 8.5%. The city has attracted a large number of IT firms, startup investments, research and development organizations, and many more. Service Desk Manager Training is an ever-changing field which has numerous job opportunities and excellent career scope. Our Service Desk Manager Training in Bangalore is designed to enhance your skillset and successfully clear the Service Desk Manager Training certification exam.
91Springboard, 512/10, Service Lane, Outer Ring Road, Mahadevapura, Next to More Megastore, Bangalore - 560048 Karnataka
New York is a major destination for many top organizations and also known as the business capital of the world. It is the largest startup ecosystem in USA with more than 7000 startups and home to many tech giants like IBM, Verizon, JP Morgan Chase, and more. The IT market in New York is increasing at a faster rate, and hence, there are abundant opportunities available for IT professionals with excellent career growth. Our Service Desk Manager Training training in New York is crafted by industry experts to help you gain expertise in this domain and clear the Service Desk Manager Training certification exam.
244 5th Ave Suite 1222 New York NY 10001, United States
Canada is a rapidly growing with the largest base of tech sector employment. It is the home for 21 Fortune 500 companies and more than 800,000 small businesses. Major industries driving economy are information technology, banking, manufacturing, and more. The future of IT growth seems to increase even further in Canada with investments growing from major IT firms. Take our Service Desk Manager Training in Canada which is in line with the Service Desk Manager Training certification exam, and makes you industry-ready.
7030 Woodbine Avenue, Suite 500, Markham, L3R 6G2, Canada