Service Desk Manager Course Overview

Mindmajix Service Desk Manager training makes you an expert in building the Right Conceptual Model, Business Integration, service culture, examine motivational theories….etc. Enroll & Become Certified!

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Course Coverage

Course Includes

Live Training

25 Hours of Sessions

Lab Sessions

18 Hours of Labs

Flexible Schedule

Flexible Schedules

FREE Demo on Request

FREE Demo on Request

24/7 Lifetime Support

24/7 Lifetime Support

One-on-One Doubt Clearing Sessions

One-on-One Doubt Clearing

Certification Assistance

Certification Oriented Curriculum

Two Real-time Project Use cases

Real-time Project Use cases

Service Desk Manager Online Training Content

You will be exposed to the complete Service Desk Manager Trainingcourse details in the below sections.

Building The Right Conceptual Model

Understand the role of support within the context of the organisations overall mission and strategic business goals
Determine the design and set-up of a successful support organisation based on proven strategies and known best practices
Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.

Business Integration

Understand the importance of business and IT integration
Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities
Understand the importance and need for goals and objectives
Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it
Determine the type and style of management reporting that best meets the organisation’s needs

Service Culture

Recognise and understand the importance of understanding our customer’s expectations and perceptions
Understand the benefit of using SLAs effectively as a service quality improvement tool
Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition

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Hands-on Service Desk Manager Training Projects

Our Service Desk Manager Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    Industry Statistics

    Jobs/month

    827

    Avg salary

    $96,485

    Training Options

    Choose your own comfortable learning experience.

    Self-Paced

    25 hrs of E-Learning Videos

    self-paced


    View detail

    • 25 sessions of complete course
    • Learn technology at your own pace
    • Get lifetime access for the videos
    • Latest version curriculum covered
    • 24x7 learner assistance
    • Post sales support by our community
    • Includes practical-oriented session

    Live Online

    25 hrs of Remote Classes in Zoom/Google meet

    online

    Batch

    Start - End

    Time

    Weekdays

    Oct 29 - Nov 13

    07:30 PM EST

    Weekend

    Oct 30 - Nov 14

    08:00 PM EST

    Weekend

    Nov 27 - Dec 12

    08:00 PM EST

    Weekdays

    Nov 30 - Dec 15

    07:30 PM EST


    • + Includes Self-Paced

    View More Features

    • Live demonstration of features and practicals.
    • Schedule your sessions at your comfortable timings.
    • Instructor led training with practical lab sessions.
    • Real time projects and certification guidance.

    Timings doesn't suit you ?Let us know

    For Corporates

    Be ready with the skills before the industry adopts the technology.

    Corporate Training

    • Choose mode that best suits your convenience, time, and budget from Self-Paced, Live Instructor-led Online, or Classroom modes
    • Engage in complete practical demonstration, discussions,and exercises based on practical use cases
    • Have a schedule that is convenient as per your work schedule and time zone
    • Gain industry insights during the training delivered by insdustry experts
    • Customize the course scope as per your project requirements
    • Gain complete guidance on obtaining a certification

    Contact us

    bosch_logo
    capgemini
    deloitte
    intel
    novartis
    pwc
    techdata
    visa
    tata_power

    Show the world that you have pursued one of the best in the industry.

    Service Desk Manager Certification

    Shall I appear for Service Desk Manager certification exam after completion of Service Desk Manager course?

    Our Service Desk Manager course covers all the topics that are required to clear Service Desk Manager certification. Trainer will shareService Desk Manager certification guide, Service Desk Manager certification sample questions, Service Desk Manager certification practice questions.

    MindMajix certificate

    Service Desk Manager Course Reviews

    (5)

    characterMy experience with Service Desk Manager training and with this project was positive as well as rewarding.There were a lot of valuable information provided me here

    (5)

    characterThe best part about the Service Desk Manager training is that, variety of problems explained with real world use cases.

    (5)

    characterI took my online training for Service Desk Manager from Mindmajix. I must say the course content was highly reliable and the trainer covered even the slightest of concept. Amazing trainer, highly interactive sessions, great examples, what not! I got everything that is required to become an expert in Service Desk Manager. Good job Mindmajix.

    Know your trainer. Learn from the real time working experts.

    Our Instructor

    instructor
    InstructorRashid
    Experience5+
    Specialist inService Desk Manager
    DescriptionRashid has got 5+ years of industrial experience working for global MNCs. He chose to deliver online training and contribute informative articles and blogs to various websites to share his technical expertise.

    Job Assistance program

    Your intent to master next level skills are appreciated

    We take pride in being part of 4 lakh plus career transitions worldwide

    Post Training - Access to Premium Features

    Career Counseling Sessions

    Once you know the skills, we recommended you understand the eligible job roles, scope, and opportunities.

    Mock Interviews

    Explore what the real-time interviews expect from you.

    Custom Resume Builder Access

    We got a resume builder to help you prepare the best resume to win the first impression for recruiters.

    Privileged Community Support

    We make sure to address any real-time challenges our alumni face during their careers through our community platform.

    Life-Time Self-Paced Videos Access

    Applicable for Live-Online learning mode. Provides a set of self-paced videos to recap the subject whenever/wherever you need.

    Quizzes To Scale

    Get access to our Quiz from the LMS to scale your knowledge.

    Service Desk Manager Training Objectives

    What is Service Desk Manager Training?

    The Service Desk Manager Training is designed for Service Desk Managers and Supervisors who want to implement the Service Desk Management best practice. Our training will provide you with an in-depth understanding of the service desk and support environment. Also, we provide real-time projects that provide you with the relevant experience that helps to clear the certification exam.

     

    What are the prerequisites to learn the Service Desk Manager course?

    The Service Desk Manager training is best suitable for professionals with at least three years of service desk experience.

     

    Who should take the Service Desk Training?

    The Service Desk Training is recommended for both beginners and experienced Service Desk Managers, Supervisors, and Team Leaders.

     

    What are the objectives of this training?

    The objectives of this course are to provide Service Desk Managers with

    • The grounding skills that help to lead, manage, and motivate your service desk team.
    • Service Desk Manager (SDM) qualification from the APGM international.
    • Great knowledge of Service Desk Management Tool kit includes strategy, service improvement, performance measurement, relationship building, finance tools, and techniques.

     

    Why should you learn Service Desk Manager?

    The Service Desk Manager plays a crucial role in any IT Service Management. They are responsible for overseeing the day-to-day tasks of service desk operations to ensure business teams and users. Also, there is a huge demand for the Service Desk Manager with an average salary of $13,283 per annum.

    e-Learning experience

    9+

    e-Learning experience

    Trainers experience

    10+

    Trainers experience

    Global corporates

    110+

    Global corporates

    Professionals trained

    460,000+

    Professionals trained

    IT Courses

    500+

    IT Courses

    1/5

    Service Desk Manager Course Online FAQ's

    Do I get any discount on the course?

    Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

    Do Mindmajix accepts the course fees in installments?

    Yes, we accept payments in two installments.

    How Mindmajix’s Refund Policy works?

    If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

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