25 Hrs of Sessions | 18 Hrs of Labs | Real-time Use cases |
24/7 Lifetime Support | Certification Based Curriculum | Flexible Schedules |
One-on-one doubt clearing | Career path guidance | Job Support |
You will be exposed to the complete Service Desk Manager Trainingcourse details in the below sections.
Understand the role of support within the context of the organisations overall mission and strategic business goals
Determine the design and set-up of a successful support organisation based on proven strategies and known best practices
Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.
Understand the importance of business and IT integration
Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities
Understand the importance and need for goals and objectives
Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it
Determine the type and style of management reporting that best meets the organisation’s needs
Recognise and understand the importance of understanding our customer’s expectations and perceptions
Understand the benefit of using SLAs effectively as a service quality improvement tool
Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition
Determine how to develop a project plan to set-up or re-design the Service Desk
Identify the steps required in a project plan
Understand the importance of effective Process Management
Examine the ITSM processes with which the Service Desk has involvement
Determine the function of the Service Desk within the problem management process
Identify methods for setting priorities
Understand ways to maximize the use of knowledge management
Determine the importance of a good change management process
Understand the importance of clear and straightforward processes within the workplace
Determine the benefits of a problem management process, and its interfaces with other key processes
Understand the importance of root cause analysis
Review the importance and benefits of metrics as part of the customer service processes
Examine motivational theories and how they apply within the workplace
Identify the key skills and attributes required for Service Desk staff
Review work environment factors and their impact on staff motivation and behaviour
Determine different categories of skills and knowledge required by staff
Identify the core business knowledge, all staff should possess as a minimum
Determine the manner in which staff currently acquire their skills and knowledge
6+ More lessons
Most of the Service Desk Manager Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.
Our Service Desk Manager Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.
Choose your own comfortable learning experience.
25 hrs of E-Learning Videos
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25 hrs of Remote Classes in Zoom/Google meet
2024 Batches
Start - End
Time
Weekend
Nov 09 - Nov 24
07:00 PM
Weekdays
Nov 12 - Nov 27
07:00 PM
Weekend
Nov 16 - Dec 01
09:00 AM
Weekdays
Nov 19 - Dec 04
09:00 AM
Customize your schedule here
Empower your team with new skills to Enhance their performance and productivity.
Learn from the certified and real time working professionals.
Rashid , having 5+ yrs of experience
Specialized in:Service Desk Manager
Rashid has got 5+ years of industrial experience working for global MNCs. He chose to deliver online training and contribute informative articles and blogs to various websites to share his technical expertise.
Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:
Many professionals transformed careers with better pay and higher positions.
The Service Desk Manager Training is designed for Service Desk Managers and Supervisors who want to implement the Service Desk Management best practice. Our training will provide you with an in-depth understanding of the service desk and support environment. Also, we provide real-time projects that provide you with the relevant experience that helps to clear the certification exam.
The Service Desk Manager training is best suitable for professionals with at least three years of service desk experience.
The Service Desk Training is recommended for both beginners and experienced Service Desk Managers, Supervisors, and Team Leaders.
The objectives of this course are to provide Service Desk Managers with
The Service Desk Manager plays a crucial role in any IT Service Management. They are responsible for overseeing the day-to-day tasks of service desk operations to ensure business teams and users. Also, there is a huge demand for the Service Desk Manager with an average salary of $13,283 per annum.
Industry Statistics
Jobs / Month
827
Avg. Salary
$96,485
Job Roles