Service Desk Manager Training

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Course Includes

100% Money back guarantee
Live Training

25 Hrs of Sessions

Lab Sessions

18 Hrs of Labs

Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

JobSupport

Job Support

Service Desk Manager Course Overview

Mindmajix Service Desk Manager training makes you an expert in building the Right Conceptual Model, Business Integration, service culture, examine motivational theories….etc. Enroll & Become Certified!

Service Desk Manager Training
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Course Coverage

Service Desk Manager Course Curriculum

You will be exposed to the complete Service Desk Manager Trainingcourse details in the below sections.

Building The Right Conceptual Model

Understand the role of support within the context of the organisations overall mission and strategic business goals
Determine the design and set-up of a successful support organisation based on proven strategies and known best practices
Develop a clear understanding of the elements that must be present for establishment of a successful Service Desk.

Business Integration

Understand the importance of business and IT integration
Develop strategies aligned to organizational objectives that are designed to take advantage of business opportunities
Understand the importance and need for goals and objectives
Understand the importance of ensuring all staff are aware of the role they play in the business and why they do it
Determine the type and style of management reporting that best meets the organisation’s needs

Service Culture

Recognise and understand the importance of understanding our customer’s expectations and perceptions
Understand the benefit of using SLAs effectively as a service quality improvement tool
Understand the importance of a reward and recognition strategy and identify some different methods of reward and recognition

Implementation Planning

Determine how to develop a project plan to set-up or re-design the Service Desk
Identify the steps required in a project plan
Understand the importance of effective Process Management
Examine the ITSM processes with which the Service Desk has involvement
Determine the function of the Service Desk within the problem management process
Identify methods for setting priorities
Understand ways to maximize the use of knowledge management
Determine the importance of a good change management process

Operational Processes

Understand the importance of clear and straightforward processes within the workplace
Determine the benefits of a problem management process, and its interfaces with other key processes
Understand the importance of root cause analysis
Review the importance and benefits of metrics as part of the customer service processes

People And Motivation

Examine motivational theories and how they apply within the workplace
Identify the key skills and attributes required for Service Desk staff
Review work environment factors and their impact on staff motivation and behaviour

People Skills And Knowledge

Determine different categories of skills and knowledge required by staff
Identify the core business knowledge, all staff should possess as a minimum
Determine the manner in which staff currently acquire their skills and knowledge

free

Add-ons

Most of the Service Desk Manager Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands-on Service Desk Manager Projects

Our Service Desk Manager Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    Training Options

    Choose your own comfortable learning experience.

    Self-Paced Videos

    25 hrs of E-Learning Videos

    self-paced

    Get Pricing

    • 25 hours of Service Desk Manager Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get lifetime access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community

    Live Instructor-Led

    25 hrs of Remote Classes in Zoom/Google meet

    online

    2024 Batches

    Start - End

    Time

    Weekend

    Nov 09 - Nov 24

    07:00 PM

    Weekdays

    Nov 12 - Nov 27

    07:00 PM

    Weekend

    Nov 16 - Dec 01

    09:00 AM

    Weekdays

    Nov 19 - Dec 04

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Schedule your sessions at your comfortable timings.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    Service Desk Manager Certification

    Shall I appear for Service Desk Manager certification exam after completion of Service Desk Manager course?

    Our Service Desk Manager course covers all the topics that are required to clear Service Desk Manager certification. Trainer will share Service Desk Manager certification guide, Service Desk Manager certification sample questions, Service Desk Manager certification practice questions.
    MindMajix certificate
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    User Testimonials

    • 4500 +
      COURSE REVIEWS
    • 4.6
      AVERAGE RATING
    • 98 %
      SATISFIED LEARNERS

    Excellent training! I have attended Service desk manager training at mindmajix. The trainer was a real-time industry expert was very passionate about the subject ...

    Read More
    Vedhanathan M
    linkedIn
    5

    Our Instructor

    Learn from the certified and real time working professionals.

    instructor

    Training by

    Rashid , having 5+ yrs of experience

    Specialized in:Service Desk Manager

    Rashid has got 5+ years of industrial experience working for global MNCs. He chose to deliver online training and contribute informative articles and blogs to various websites to share his technical expertise.

    Job Assistance Program

    We take pride in being part of 5 lakh plus career transitions worldwide
    MindMajix-Job-Assistance-ProgramMindMajix-Job-Assistance-Program
    Connect with Learning Advisor

    Job Support Program

    Online Work Support for your on-job roles.

    jobservice

    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
    Learn MoreGet Job Support

    Career Transition

    Many professionals transformed careers with better pay and higher positions.

    Reviewer
    Senior Engineer to Network Engineer

    Arka Basak is now working for Conentrix as a Network Engineer, who took VAPT Training from MindMajix while he was working for CSS Corp as a Senior Engineer. 

    Company Logo
    Senior Engineer
    arrow
    Present Company
    Network Engineer

    76% of learners got 5x hike

    dollar

    68% of learners got promoted

    review

    83% of learners got certified

    medal

    Service Desk Manager Training Objectives

    What is Service Desk Manager Training?

    The Service Desk Manager Training is designed for Service Desk Managers and Supervisors who want to implement the Service Desk Management best practice. Our training will provide you with an in-depth understanding of the service desk and support environment. Also, we provide real-time projects that provide you with the relevant experience that helps to clear the certification exam.

     

    What are the prerequisites to learn the Service Desk Manager course?

    The Service Desk Manager training is best suitable for professionals with at least three years of service desk experience.

     

    Who should take the Service Desk Training?

    The Service Desk Training is recommended for both beginners and experienced Service Desk Managers, Supervisors, and Team Leaders.

     

    What are the objectives of this training?

    The objectives of this course are to provide Service Desk Managers with

    • The grounding skills that help to lead, manage, and motivate your service desk team.
    • Service Desk Manager (SDM) qualification from the APGM international.
    • Great knowledge of Service Desk Management Tool kit includes strategy, service improvement, performance measurement, relationship building, finance tools, and techniques.

     

    Why should you learn Service Desk Manager?

    The Service Desk Manager plays a crucial role in any IT Service Management. They are responsible for overseeing the day-to-day tasks of service desk operations to ensure business teams and users. Also, there is a huge demand for the Service Desk Manager with an average salary of $13,283 per annum.

    View More
    industry statistic

    Industry Statistics

    Jobs / Month

    827

    Avg. Salary

    $96,485

    Job Roles

    • SD Lead
    • SD Manager with relevant experience

    Why MindMajix?

    elearning

    10+

    Years of Expertise

    E-Learning Industry

    corporate

    200+

    Corporates

    Global Clients

    courses

    500+

    Courses

    Largest LMS

    learner

    512k+

    Learners

    Careers Upskilled

    Partnering with World's Leading Companies

    MicroSoft
    Ranorex
    EDB
    Datadog
    AWS

    Service Desk Manager Training FAQs

    • General
    • Self-Paced
    • Online
    • Corporate

    What if I miss the class?

    You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.

    I want to complete the training in a few days or a week? Is it possible?

    Yes, we got custom training programs to complete the course as you need.

    What are the system requirements I need to attend online training?

    You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

    How can I access recorded videos of my training sessions?

    You can access the recorded videos through our LMS after every session.

    Do I get any discount on the course?

    Yes, you get two kinds of discounts. They are group discounts and referral discounts.

    • A group discount is offered when you join as a group of three or more.
    • When you are referred by someone already enrolled for training, you receive a referral discount.
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