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When you learn at Mindmajix, you can always rely on team of experts to provide guidance and support, whenever you need it.
30
Hrs
Instructor-Guided Lessons and Activities
Learn key objectives through expert-led lectures, discussions, and exercises.
20
Sessions
Hands-on practice on Tools
Practice new skills and dive deeper into the day’s key topics
15 Mins
After Each Session
Q & A Session.
Wrap up the session with clarification on concepts and labs, if needed.
This is the introduction module, working over enlightening ServiceNow admin
What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases
Learn all about incident management process and service improvements.
Overview
Incident management process
Continual service improvement to incident management
This module will introduce the change management process, workflow and service improvement.
Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management
What is problem management workflow and task types are explained in this module.
Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu
Learn all about CI relationships and much more in this module.
Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships
This module explains all about knowledge management.
Overview
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge
Importance of Service level agreement, workflow and learn much more in this module.
Introduction to SLA
OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now
A brief explanation about service catalog.
My Profile
My tasks and approvals
Introduction to Service Catalog
Mindmajix offers advanced ServiceNow Admin interview questions and answers along with ServiceNow Admin resume samples. Take a free sample practice test before appearing in the certification to improve your chances of scoring high.
Have any queries regarding course curriculum, speak to our course advisor
Connect with Advisor
Let's figure out the best option for you.
Contact Us
When you learn at Mindmajix, you can always rely on team of experts to provide guidance and support, whenever you need it.
Our Course Producers are best in their industry and they have provided a best course curriculum.
Learn frameworks, tools, Realtime Use-cases and best practices from a Trainer whose daily work involves using them expertly.
Our Training Co-ordinators are here to provide you with Course schedules, LMS access and more.
Our expert instructors are here to help you
Upon successful completion of the program, you will be awarded a Certificate from Mindmajix for ServiceNow Admin Training.
Successfully complete your course and let the community know about your achievement.
Trainer will cover all the topics related to Certification.
Don’t just show off your achievement to the community, use it to advance in your career.
Have questions? We’ve got the answers. Get the details on how you can grow in this course.
Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.
We record each LIVE class session you undergo through and we will share the recordings of each session/class.
Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.
It is not mandatory but it is better if you complete Servicenow Training before you take this course.
As we are one of the leading providers of Live Instructor LED training, We have customers from USA, UK, Canada, Australia, UAE, Qatar, NZ, Singapore, Malaysia, India and other parts of the world. We are located in USA. Offering Online Training in Cities like
New York, New jersey, Dallas, Seattle, Baltimore, Houston, Minneapolis, Los Angeles, San Francisco, San Jose, San Diego, Washington DC, Chicago, Philadelphia, St. Louis, Edison, Jacksonville, Towson, Salt Lake City, Davidson, Murfreesboro, Atlanta, Alexandria, Sunnyvale, Santa clara, Carlsbad, San Marcos, Franklin, Tacoma, California, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Raleigh, Nashville, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Hyderabad, Bangalore, Pune, Mumbai, Delhi, Dubbai, Doha, Melbourne, Brisbane, Perth, Wellington, Auckland etc…
Have More Questions. Reach our Support Team
Contact usSee if this course is a fit for you by joining us for an online info session. You’ll meet our team, get an overview of the curriculum and course objectives, and learn about the benefits of being a student at Mindmajix
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