ServiceNow Admin Training
Servicenow Admin Training teaches how to efficiently perform installation and set-up of process applications. It deals with all the concepts to effectively configure and manage a ServiceNow Instance.
| Start Date | Duration (Hrs) | ||
|---|---|---|---|
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Date :
27 May 2017
Course Duration (Hrs):
30
|
27 May 2017 | 30 | |
|
Date :
28 May 2017
Course Duration (Hrs) :
30
|
28 May 2017 | 30 | |
|
Date :
02 Jun 2017
Course Duration (Hrs) :
30
|
02 Jun 2017 | 30 | |
|
Date :
03 Jun 2017
Course Duration (Hrs) :
30
|
03 Jun 2017 | 30 | |
|
Date :
04 Jun 2017
Course Duration (Hrs) :
30
|
04 Jun 2017 | 30 | |
| Contact Us Now! |
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ServiceNow is a platform-as-a-service (PaaS) as it provides a platform for forms-based workflow application development. The administrator can access to system functions and data areas regardless of security constraints.
ServiceNow specializes in IT Service Management (ITSM), IT Operations Management (ITOM) and IT Business Management (ITBM) applications and provides forms-based workflow application development.
ServiceNow adds a ton of great functionality to each new product release. Often times, the most helpful and useful features are enhancements to simplify or improve on existing functionality.
ServiceNow Admin Training Overview
Servicenow Administrator course is designed for system administrators who are new to the ServiceNow ecosystem. The course teaches attendees about administering a ServiceNow system, fine-tuning features based on organizational needs and how to automate more processes. Service administration training also teaches how to efficiently perform installation and set-up process applications and create custom applications with complete guidance as per industry terminology.
The content is thorough and well presented in the curriculum. We hope, by the end of ServiceNow admin training, students shall possess solid understanding of the fundamentals to customize ServiceNow instance.
ServiceNow Admin Training Curriculum
Introduction to ServiceNow admin
This is the introduction module, working over enlightening ServiceNow admin
What is Service Now
Why and who can use Service Now
Concept of cloud computing in Service Now
Introduction to ITIL foundation
Navigation and users
Helpful portals, releases
Incident Management
Learn all about incident management process and service improvements.
Overview
Incident management process
Continual service improvement to incident management
Change Management
This module will introduce the change management process, workflow and service improvement.
Overview
Change management process (Raising, planning and Authorize)
Change management workflow and change task
Continual service improvement to change management
Problem Management
What is problem management workflow and task types are explained in this module.
Overview
Problem management process (identify, Investigate, Resolve)
Problem management workflow and problem task types
Continual Service improvement to problem management
Context menu
Asset and Configuration management
Learn all about CI relationships and much more in this module.
Introduction to CI and Asset
Class and category CI
Model and type of assets
CMDB Plug-in and CI Relationships
Knowledge Management
This module explains all about knowledge management.
Overview
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Tracking and Reporting on Knowledge
SLA & SDLC
Importance of Service level agreement, workflow and learn much more in this module.
Introduction to SLA
OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now
Employee Self Service & Service Catalog
A brief explanation about service catalog.
My Profile
My tasks and approvals
Introduction to Service Catalog
ServiceNow Admin Course FAQ’s
Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.
We record each LIVE class session you undergo through and we will share the recordings of each session/class.
Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.
The Training itself is Real-time Project Oriented.
Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.
There are some Group discounts available if the participants are more than 2.
It is not mandatory but it is better if you complete Servicenow Training before you take this course.
As we are one of the leading providers of Online training, We have customers from USA, UK, Canada, Australia, UAE, Qatar, NZ, Singapore, Malaysia, India and other parts of the world. We are located in USA. Offering Online Training in Cities like New York, New jersey, Dallas, Seattle, Baltimore, Houston, Minneapolis, Los Angeles, San Francisco, San Jose, San Diego, St. Louis, Jacksonville, Towson, Salt Lake City, Davidson, Murfreesboro, Alexandria, Sunnyvale, Santa clara, Carlsbad, San Marcos, Franklin,Tacoma, Bellevue, Austin, Garland, Raleigh-Cary, Boston, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Raleigh, Nashville, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Hyderabad, Bangalore, Pune, Mumbai, Delhi, Dubbai, Doha, Melbourne, Brisbane, Perth, Wellington, Auckland etc…
* Our trainers make it a point to make you capable of understanding the real world scenarios. * Our trainers will provide exceptional Technical assistance and help you out solve your Technical problems during the training. * We assist the trainees to prepare the resume and will forward their resume for suitable positions. *We Specialize in providing most reliable support and you can entirely entrust to us.Why Mindmajix ?
Mindmajix trainers has prepared ServiceNow sample resumes which will help the students to use them while preparing their resumes and apply for Service Now Jobs.Service Now Sample Resumes
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