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Q. Explain what is SAP solution manager?
SAP solution manager provides you the functionalities like the integrated content, methodologies, tools, etc. to implement, operate, monitor and support an enterprise’s SAP solution. SAP solution manager manages the SAP and Non-SAP solutions in the IT landscapes of an organization.
Q. List out the main components of SAP solution manager and what does each component deliver?
The main components of SAP solution manager include
Tools: It gives central access to the tools you required to implement your business solution. For example Business Blueprint, Roadmap, Project administration,
4. Provision testing
5. Support and maintenance
6. Monitoring and optimization
7. Change Control
8. Problem Management
Content: It is a collection of information about the business process and stored in various formats. Content manager structures and manages this information
4. Best Practices
Gateway to SAP: You manage and monitor systems and business processes in your solution landscape in operational processing
1. SAP Active Global Support
2. SAP development
3. Service delivery platform
Q. Explain what is SAP solution manager diagnostics?
SAP solution manager diagnostics are a group of tools to monitor and analyze SAP systems. The main tools are workload analysis, exception analysis, trace analysis and change analysis.
Q. Mention the benefits of SAP Solution Manager?
Benefits of SAP Manager Solution includes
1. Automated configuration tracking
2. Easy Integration
3. Faster ROI
4. Reduced administration effort
5. Improved patch and upgrade management
6. Automated Alerts
7. Lowering cost
8. Centralized management
9. Automated Alerts
Q. Mention what are the features of Change Request Management?
Change request management features include
1. Search and Monitoring
2. Change documentation
3. Manage project phases
4. Request for Change Scope
5. Enhanced Approval Process
6. Transport Management
7. Test Management
Q. How SAP change request management is helpful?
SAP change requests management addresses following questions
1. Which change requests are in process or completed?
2. How long do change requests take to be completed?
3. Which transports belong to which change request and vice-versa?
4. What is the current transport status?
5. How many incidents triggered a change request?
6. How many change requests were declined?
Q. Explain how SAP Solution Manager helps in testing?
SAP solution manager helps in speeding up of test preparation and execution. It gives a single point of access to the complete system landscape and allows the centralized storage of testing materials and test results to support cross-component testing.
Q. List out the features of the business blueprint?
The features of business blueprint includes
1. BluePrint Structure
2. Business Process Group
3. Associated Items
4. Business Scenarios
5. Blueprint document
Q. Mention what key approaches are supported by the SAP Solution Manager in the implementation phase?
Process oriented implementation approach is supported by the SAP solution manager in the implementation phase.
Q. Mention the transaction code for project administration in SAP Solution Manager?
For project administration, the transaction code is SOLAR_PROJECT_ADMIN.
Q. What is the transaction code for Business Blueprint in SAP Solution Manager?
For SAP Solution Manager, the t-code for Business Blueprint is Solar01.
Q. Mention what are the key features of Solution Manager Diagnostics?
Solution Manager Diagnostic feature focuses on root cause analysis for SAP Web Application Server Java Stack and SAP Enterprise Portal with the following features
1. Central configuration display
2. Central log file viewer
3. Software change tracking
4. Portal monitoring and single activity trace
5. HTTP analysis
6. Java performance analysis
7. Java thread dumps analysis
8. Load tests with mercury load runner
Q. Which common usage scenario is missing from the list of usage scenarios below? Implement SAP solution, Monitor SAP solutions, Manage Service Desk, Link to SAP Services, Upgrade SAP solutions
Manage change Requests
Q. Identify the four main types of roadmaps reviewed.
1. Global template roadmap
2. Upgrade roadmap Â Â Â Â Â Â Â Â Â Â Â Â
3. Solution management roadmap
4. Implementation roadmapÂ Â Â Â
Q. What tasks, contents, and importance does the Data Dictionary have in the R/3 system
1. It is needed for developing R/3 software
2. It is needed to run R/3 applications
3. It contains, among other things, the R/3 Data Model attributes
4. It contains, among other things, the rules for checking entered data
Q. What are the benefits of the testing features
1. Reduce time for test preparation and execution
2. Central storage of testing material and test results
3. Re-use of existing testing material.
4. Single point of access to complete system landscape
Q. Finding IBase and Instance by order GUID
How can I find IBase and Instance by order GUID?
A: Try to use this chain:
CRMD_SRV_OSSET-GUID_SET = ??RMD_LINK-GUID_SET
IBase is in IBIN-IBASE
The instance is in IBIN-INSTANCE, while the description is in IBINTX-DESCR.
Q. How to Install CCMS AGENT in SOLMAN 4.0
How do I install CCMS Agent in solution manager 4.0?
A: You can do the following steps:
1. Go to the working directory for sapccm4x (in satellite system); Create folder called ‘sapccm4x’ in directory /usr/sap///log
2. Copy sapccm4x to exe directory (in satellite system);
3. Create CSMREG User in CEN system RZ21 –> Technical Infrastructure –> Configure Central System –> Create CSMREG User;
4. Create the CSMCONF Start File — in CEN system RZ21 –>Technical Infrastructure –> Configure 5. Central System -> Create CSMCONF StartFile for Agents download and upload it to agent’s working directory (satellite system);
6. Register Dialog (from sapccm4x directory) (in satellite system) sapccm4x –R pf=;
Dialog-Free Registration of CCMS Agents (in satellite system) sapccm4x –r -f pf= is the CSMS Conf file. [do 5 or 6];
7. After registering you have to start the agent sapccm4x –DCCMS pf= (in satellite system);
Note: Make a copy of the configuration file before de-registering because this file will be deleted afterwards. You have to create it again or do the dialog agent registration when you register again.
Q. Linking SLFN to ZDCR
When I try to trigger ZDCR from a service desk message via “Action-> Create Change Document”, it creates SDCR instead.
How can I configure SLFN to trigger ZDCR?
A: Try this:
Use transaction CRMC_ACTION_DEF, find Action Profile AI_SDK_STANDARD (if you use a standard one).
Then in tree, go to Action Definition, find your action, select it, and in tree choose Processing Types.There you will see method CRM_DNO_ORDER – change. Processing Parameters needs to have appropriate values.
Here’s what you have to do:
1) Go to SPRO, and follow this path:
SAP Solution Manager > Configuration > Scenario-Specific Settings > Change Request Management > Extended Configuration > Change Transaction > Transaction Types > Make Settings for Change Transaction Types
2) Click on Make Settings for Change Transaction Types, select SLFN and double-click on Copy Control Rules.
3) Change SDCR to your ZDCR.
This way, when you select “create a change document action” from the service desk message, it will create your own change request.
Q. Service Desk Smartform question
How can I include the LONG TEXT when sending mail to the user, thus requiring similar long text code?
Currently the form I have only lists the short description when I send the email via action profile. E.g.;
A: Take a look at the SAP Smartform CRM_SLFN_ORDER_SERVICE_01
Go to the section Next Page –> Main Window –> TEXT_HEADER_LOOP
You can use this procedure/coding to include the long texts of a support message into your Smartform.
The long text only includes the system information where as the full description of the message is not system details.
All the standard templates provide the system details only.
Q. No users are shown for Service Desk functionality in SOLMAN 4.0
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute “Edit –> Create Business partner” for the SAP R/3 4.7, I get the warning “no users are shown under the system”.
Meanwhile, for SAP SRM 5.0, I get only one user: (SOLMAN). I set the data selection to blank.
I also copied the user account of SOLMAN to the user test with no success. I have assigned the Object S_RFC_ and S_USER_GRP. The users also have the profile SAP_ALL.
How can this problem be solved?
A: Assign the role “SAP_SM_S_USER_GRP” to the user with the RFC_READ connection, and refresh the last alert in DSWP.
Q. SolMan and SLD
I have installed SolMan 4.0 and SLD.
Is it possible to configure SMSY without previously configuring SLD?
A: Yes, technically it is possible to configure SolMan without an SLD.
1. You can have separate SLD islands used for different products.
2. You can even have 2 central SLDs using the same SLD Bridge.
3. You can also have as many SLD as you want for this will increase administration.
SLD usage for Solution Manager is not as critical as usage for XI because SMSY in solution manager can obtain system data via STMS and you can also add data manually. It normally only benefits Solution Manager to connect to an existing SLD which already has been populated otherwise you would have to setup SLD only to populate SMSY which can be populated directly without SLD.
If SLD does not already exist with systems for other clients, the time advantage of using it with Solution Manager is removed.
You can connect Solution Manager as a client or a data supplier to any SLD, anytime after installation and is not a problem.
Just change SLDAPICUST destinations and RZ70 settings. Also check the settings in SMSY_Setup and remove the write back option in the Expert Configuration for SLD.
Q. System/IBase for DQ0 to be added in Solution Manager SM0-010
How can System/IBase for DQ0 to be added in Solution Manager SM0-010?
A: If it is an ABAP based application, check if it has already been created in transaction IB52. If yes, you might only need to go to transaction DSWP (solution_manager), go to the menu, select edit, and in the drop down menu you should have “Initial Data Transfer for IBase”.
If it is not there, you need first to check:
1. RFC connections maintained for DCQ in SMSY
2. Logical Component created in SMSY for DCQ
3. Assignment to Logical Components in SMSY for DCQ
4. DCQ added to the Solution SMSY
5. Then check again in IB52. IB51 is used for creating the entries manually.
If the entries are now in IB52, you need to execute the “Initial Data Transfer for IBase” again.
Q. Checking System availability through Solution Manager
We are having a scenario in which we want to check System Availability of all the satellite systems that are connected to Solution Manager.
In this scenario, if the a system goes down, a mail is triggered – just as in CCMS where it is setup so when a threshold is crossed, a mail is triggered.
Can the system monitoring functionality or another functionality be used, or do we need a zee development for the same?
A: You can use CCMS in combination with CCMSPING and/or GRMG.
This will require the installation of CCMSPING on one of your servers.
Once you have CCMSPING installed, you can configure it at Transaction RZ21 -> Technical Infrastructure -> Availability Monitoring in Solution Manager.
Q. LIS or SLD
We have some development systems that are not part of our transport management domain.
Can the same Solution Manager box monitor those systems as well? If so, do they exist in the SLD, the LIS, or both? If both, where are they created first?
A: Yes, the systems can be monitored via Solution Manager. It is not a pre-requisite for monitoring that you have the systems in a particular Transport Domain.
You can choose either one of them. You can create the systems in SLD and then import the system data from SLD to Solution Manager, or you can create the systems directly in Solution Manager and then write back the data to SLD.
Q. BUP003 missing in tcode BP
We deployed SP 12 for SolMan 4.0. Now that I’m trying to manually add new business partners’ type employee to the system, I found out that BUP003 = Employee is no longer in the selection list.
I checked BUSD and the partner type is there but as I said it no longer shows up on the list when creating persons to BP.
A: If employees are replicated from HR, role employee is automatically created and cannot be maintained locally. This is the reason why if HRALX PBPHR is ON, you cannot see BUP003 in transaction BP. Change it to OFF or CREATE, and you will be able to do it.
If you are not replicating employees from an HR system, then setting HRALX PBPHR should be OFF or CREATE. Then you will be able to maintain role BUP003 Employee in transaction BP.
Q. Creating default field values using Notif_Create
Is it possible to default to a single IBASE system, including priority and category, using notif_create?
A: This can be accomplished with report RDSWP_NOTIF_CREATE_CUSTOMIZE_S.
Q. Action Profile
Can anyone explain to me in detail about action profiles and action? How do I create it or configure it?
A: For the most up-to-date information on using actions with Alert Management, see the release note titled “Using Actions to Trigger Alerts”.
All maximal allowed actions are defined for a transaction type. You also specify general conditions in the action profile for the actions contained in the profile. For example:
1. The time period in which the system starts the action (for example, when saving the document)
2. The way in which the system executes the action (workflow, method call or Smart Forms)
In this activity, you create an action profile and templates for actions. You can define the action templates more closely in the step “Change action profiles” and “define conditions”.
For the action profile, the class that provides the attributes for your business object must be entered. These business objects can be used for planning actions. When creating an action profile, note for which business transaction type you can use this action profile. You must assign the relevant business object type to the action profile.
The assignment of the business object type makes sure that the attributes for the relevant business transaction type (for example, sales contract) can be used for defining and processing the conditions. If, for example, you wish to make the action depend on the net value of the transaction, the profile must be assigned to a business object type that contains the attribute net value. Only one business object can be assigned for each action profile.
You can find out the business object type for the transaction type or the item category in Customizing for transactions under Define transaction types or Define item categories. If you work with time-dependent conditions, you must also assign a date profile to the action definition. This makes sure that the date rules that you use for the action definitions are also available. You can also assign the date profile to the entire action profile. It is then inherited as the default value in every action definition you create for this profile.
When defining the follow-up documents, consider the copying control for the relevant transaction types. You can also define here whether an action is to be partner-dependent.
Note also the copying control for the relevant transaction types when defining subsequent documents.
You can enter several processing types for one action definition. Under processing, choose:
If the action consists of one single step, for example, create subsequent document or create credit memo item.
During the method call, processing is carried out via Business-Add-Ins (BAdIs). Standard methods (BAdIs) are available.
When creating your own BAdI implementations, make sure that the method ‘get_ref_object’ is always called from the class ‘CL_ACTION_EXECUTE’, and the method ‘register_for_save’ always at the end.
You can use the implementations ‘COPY_DOCUMENT’ and ‘COPY_ITEM_LOCAL’ as a template.
If you want to use actions to trigger alerts, use processing method ‘TRIGGER_ALERT’. You should call this method from the class ‘CL_ACTION_EXECUTE’.
If the action consists of a process with several steps, for example, a subsequent document with approval procedure.
2. Smart Forms:
For issuing documents via fax, printing, or email
In order to create action profiles, you must have defined the necessary transaction types or item categories.
If you are using time-dependent conditions, you need to have defined date profiles. You define date profiles in the IMG under Basic Functions -> Date Management.
SAP delivers the following standard action profiles:
For activities: ACTIVITY contains the following action definitions:
1. ACTIVITY_FOLLOWUP: Creates a task for the responsible employee if a business activity is overdue.
2. ACTIVITY_PRINT: Makes it possible to print the activity.
Q. Message exchanging by using Support Desk
Is it possible for a user to exchange messages by using only R/3?
A: You can continue using simple messaging using SBWP. Business Workplace is in your R/3.
Q. Generate Key for ERP Installation
How to generate key to use it for ERP installation?
A: After executing Tcode SMSY in Solution Manager System, you need to do the following steps:
1. Create a system by right clicking on System entry and select Create new system.
2. Enter the System Name i.e., SID (3 chars)
3. Product = SAP ECC (select from the list)
4. Product Version= ECC 5.0 (select from the list)
5. Save the entries.
6. Select Menu Item “System—>Other Configuration” and enter the SID which you have created earlier.
7. Enter the Server Name (hostname)
8. Finally click on Generate “Installation/Upgrade Key Button”
The system generates a key. Copy that key and paste it in the SAPINST screen when it prompts for SolMan Key.
Using SMSY T-code, we can create the solution manager key.
Q. Problem with copy transaction for customer namespace
I have a problem when copying transaction SLFN for customer namespace (ZLFN). ABA item details appear in t_code Crm_dno_monitor and ABA overview in transaction data disappear.
Do you have any suggestions?
A: To solve this problem follow these steps:
1. In sub screen ” CopyDelete Screen Control data “, select transaction type SLFN and UI method as ‘ ORDER ‘ and then click on button ” COPY “.
2. There you will find three sub screens.
3. On the subsequent screen, there will be two sub screens:
5. Object to be created
6. On the sub screen ‘Object to be created’:
Enter the transaction type in customer namespace (ZLFN), and in the screen profile field put value ‘SRV_SLFN_1’ and then click on “Start Copy Transaction “.
This screen professional value is the same as that on screen profile field on the template sub screen..
Q. E2E Exception Analysis
I have configured SMD (Solution Manager Diagnostics) on SM 4.0 SP12 and I also have setup IntroScope agent and EP agent successfully.
When trying to run the program E2E Exception Analysis I get the message:
“This application is not yet configured. Please refer to the E2E post-installation steps”.
Unfortunately I cannot find any documentation about these post installation steps.
How can I resolve this?
A: E2E functionalities are very difficult to setup manually. In SPS12, you should order an E2E Diagnostics starter pack.
General availability of E2E tools is SPS13 (automatic setup).
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