If you're looking for SAP CRM Interview Questions for Experienced and Freshers, you are at the right place. There are a lot of opportunities from many reputed companies in the world on SAP CRM. Mindmajix offers advanced SAP CRM Interview Questions 2021 that helps you in cracking your interview & acquire your dream career as SAP CRM Developer.
|Date Rule||Completion Rule|
|The date rule is used at the beginning of the contract or at the end of the contract.||The completion rule is used on the release of the entire product quantity by a user.|
|Dates can be created or can be manually entered in order to determine the beginning as well as the ending of the contract.||The completion rule basically helps in deciding how the entire contract will act.|
SAP CRM handles customers efficiently and is considered to be a really great organization module. The changes which are made by companies are made in a really competitive environment and so it is necessary that these changes be dynamic in nature. Customer services should be handled really carefully. This software tool helps the company to manage all their business and also handles tasks related to customer service really efficiently. Both medium, as well as large-scale organizations, consider CRM to be the key factor in their business strategy which helps them in making a better understanding of the needs of the customer. All the customer-related business processes and the customized services are carried out with the help of SAP CRM. This tool is said to be a part of the SAP ERP business suite. This tool can also help for the integration with the SAP systems as well as non-SAP systems. Customer satisfaction is achieved greatly by this tool SAP CRM which successfully provides the products which are required by the customers.
SAP CRM includes various components which help in the integration of the module of CRM which various other non-SAP as well as SAP modules, cell phone devices, Internet, etc. The SAP CRM server has various components like -
SAP ECC or SAP R3 system is mainly used for the backend. For the reporting, SAP BI is used and in order to increase SAP CRM's capabilities, SAP SCM is used. The key components which are included in the SAP CRM are as follows -
The following components can be used to work on in the SAP CRM -
The sales prospect and the sales volume are actually defined as an Opportunity. Requested product or service and also be defined as an Opportunity. Opportunity can also mean sales probability. The possibility of Sales of a product or service can be an opportunity and this can be the result of the sales deal or invitation of bidding etc.
Opportunity Management is considered to be a very important part of the module of SAP CRM which allows the process of sales to be controlled by it. In the following scenarios, Opportunity Management can be used in sales
Opportunity hierarchies which are complex in nature can be used when keeping track of the sales project splits into various other subprojects. In order to link these to the sales project, the opportunity hierarchy can be used. For connecting the sub-projects as well the sales projects together, different opportunities can be used to connect to each other.
The following scenarios need the help of opportunities hierarchy -
Account Planning can be defined as a function that helps in allowing the management of the planned revenues, the contribution of the margin as well as the costs of it. All the cost of discounts by the organization is all managed with the help of Account Planning. This can be well integrated with the SAP ECC and the SAP BI which helps in increasing the data accuracy and the maintenance of the data.
Partner function refers to the organization and the people who do the business deals. This includes business transactions as well. The following information is included in the Partner Function -
For ensuring the delivery of a particular product quantity within a particular time and at a particular price, Sales Quotation are used.
SAP CRM Sales are those components that help the organization to manage the activities of sales of the organization. These activities include sales processing, the productivity of the sales team to be increased and also the increase of the revenue for the satisfaction of the customer. The management of the sales cycle is all managed with the help of this tool.
The different functions of the SAP CRM Sales are as follows -
The sales process has various stages and the very first stage is known as Lead. It is mainly represented by a person who has shown great interest in buying a product. Various marketing lead generation processes like advertisements, trade fairs or direct marketing can help in generating a Lead.
With the help of the marketing department, Lead can be categorized as Cold, Hot and Warm. The sales department is said to be creating a great opportunity for a lead if that looks promising.
Lead is considered to be Opportunity's predecessor and that is how both are different from one another. Longer scales of project cycles and sales rep uses opportunities in order to control the project of sales and also is used to maximize the customer's chance to win and minimize the sales time.
The following are the different standard transaction types for sales -
The following are the different types of Business Documents -
There are mainly two types of Business Transactions -
The Online Agreement helps in releasing the services and the products are an agreed condition which was previously discussed. The conditions such as terms of delivery and price are all defined as online agreements which are used for customer retention.
Action profiles are used to give outputs on certain given conditions and are considered to be PPF which is a Post Processing Framework.
The following steps are included in the Quotation Processing and Order Management Life Cycle in the SAP CRM -
The availability of a product that is to be included in the sales order is checked with the help of an availability check. Performing a check to see the presence of enough stock which can be produced at the time of sales order are all done with the help of performing an Availability Check. This can be performed across various systems and information can be shared across the purchasing and production.
Tax event helps in calculating the tax in billing. Determination of tax is also done with the help of tax events. Tax rates and locations and applicable tax types are all determined by the tax event. Calculations are done in a very simple method with the help of tax event.
IPC is the abbreviation form of Internet Pricing and Configuration.
It has the following components -
Sometimes customers get discounts and these are processed with the help of Rebate Processing. Rebates or discounts are provided on the basis of certain terms and conditions. It helps in forming a good customer relationship.
PIPE track or transactions like SMOEAC can be used in order to map these two types of business partners.
Project profile can help in maintaining the link between an opportunity and other various sub opportunities.
CRM Marketing is considered to be the main component used to maintain good Customer Relationship Management and is used in planning actions marketing activities. Analysis of various segments of marketing is all done with the help of CRM Marketing.
The market plan is used for the implementation of the market policy of an organization.
For the improvement of sales, campaign management is used by an organization. It includes creating campaigns.
|Customer Relationship Management||Enterprise Resource Planning|
|Deals with Marketing Integration||Deals with Accounting|
|CRM is a Subset||ERP is Superset|
|CRM focuses on increasing sales||ERP focuses on reducing costs|
|Emphasis on Channel Management||Emphasis on Supply Chain|
|SAP CRM||Salesforce CRM|
|Can use cross-industry and industry-specific end-to-end business processes||Ease of Use|
|Flexible and process-based deployment options||Flexibility and Customization|
|Open adaptable technology platform||Outstanding User Resources|
|Complex segmentation||Introduced AppExchange, APEX - Does not require any specific coding language|
CRM benefits are wide-ranging – from higher levels of customer engagement, loyalty, and revenue to lower costs and smarter customer-facing activities. Explore some of the top benefits of CRM systems below.
Depending on your legal requirements, you can use some or all of the following fields in the Marketing Permissions assignment block for accounts and contacts assigned to an account:
Master data comprise data about basic objects used in business transactions in SAP Customer Relationship Management (SAP CRM) and stored on a long-term basis, such as data on accounts, products, installed bases, or warranties.
Objects used for the object-orientated design of Organizational Management when structuring an organizational model. The following object types are available in CRM:
Organizational Management in CRM offers you a flexible tool for displaying your company’s task-related, functional organizational structure as a current organizational model.
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