SAP CRM Training

Leverage the growing demand for Certified SAP CRM Professionals

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Join the cohortGet instant access (self-paced)
SAP CRM Training

Course Features

100% Money back guarantee
Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

About SAP CRM Online Course

SAP Customer Relationship Management (CRM) is a must-have tool for businesses seeking to streamline and manage client interactions. MindMajix's SAP CRM training program is an in-depth course covering all SAP CRM concepts, including the sales, marketing, and customer support modules, and covering the customization of SAP CRM, such as creating and modifying organizational structures, workflows, and user interfaces. Additionally, the SAP CRM Course includes integration with other SAP modules such as SAP ERP, SAP BW, and SAP NetWeaver.

We provide individualized training options, including instructor-led training, self-paced learning, and personalized training. Our instructors are trained, and this SAP CRM online training course is designed to prepare participants for the SAP CRM certification course exam: SAP Certified Application Associate - SAP CRM 7.0 EHP4. So, participants will be equipped to implement and manage SAP CRM solutions upon course completion properly.

SAP CRM Training
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Course Coverage

SAP CRM Course Content

The online SAP CRM training gives participants hands-on experience through practical exercises and real-world scenarios, enabling them to understand SAP CRM's functionality. Participants will also learn about Data Management, Business Partner Management, Master Data Management, and SAP CRM Architecture. Explore all the SAP CRM modules below to learn more about this course syllabus.

Topic-wise Content Distribution

SAP CRM Introduction

  • Overview of SAP CRM 
  • SAP CRM Architecture
  • SAP CRM Business Scenarios
  • SAP CRM UI
  • CRM Business Partner 
  • SAP Landscapes
  • SAP interface technology
  • SAP subprocesses
  • Easy Enhancement Workbench

SAP CRM User Interface(Web UI)

  • Overview of CRM Architecture and Landscape
  • Differentiating between the SAP CRM User Interfaces
  • Navigation Bar, Work Area, and Component Workbench
  • Business Roles and Navigation Bar Profiles
  • Personalization and Customization
  • Navigation within the WebClient UI
  • Launching and working with the WebClient UI
  • Overview of the WebClient UI Framework
  • Technical Architecture of WebClient UI
  • Working with Business Object Layer (BOL)
  • Working with Generic Interaction Layer (GENIL)
  • Web Client UI Configuration Tool
  • SAP CRM WebClient UI Software Development Kit (SDK)

SAP CRM Base Customizing

  • Customization for the objects
  • SAP CRM Fundamental data 
  • Enterprise partner
  • Organizational design
  • Region Management
  • Product leader CRM Business Transactions
  • Activity Management
  • CRM Enterprise Partner
  • CRM Middleware Sales and Billing
  • Replication administration
  • Error handling and monitoring

Sales & Marketing Management

1. Sales Management:

  • Activity Management
  • Account Management
  • Territory Management
  • Opportunity Management
  • Quotation and Order Management
  • Pipeline Performance Management
  • Sales Analytics and Reporting

2. Marketing Management:

  • Lead Management
  • Marketing Planning and Execution
  • Campaign Management
  • Marketing Analytics and Reporting
  • Segmentation and List Management

Interaction Center(Web Client)

  • Agent Inbox
  • IC Web Client Functions
  • IC Web Client Profile
  • IC Manager Portal
  • Communication Architecture
  • Launch Script
  • Alerts
  • Broadcast message
  • Agent Function and Processing IC
  • Rule policies like ERMS and IDI 

SAP CRM Middleware

  • SAP CRM Middleware Architecture
  • Configuration and Administration of Middleware
  • Initial Load and Delta Load
  • Queue Management
  • Mapping and Conversion
  • Error Handling
  • Business Partner Synchronization
  • Transactional Data Transfer
  • Monitoring and Administration
  • Middleware Performance Tuning
  • Data Exchange between SAP and Non-SAP systems
  • Integration with SAP ECC, SAP BW, and other SAP modules
  • Middleware Enhancements and Customizations

SAP CRM Solution Overview

  • SAP CRM Marketing, Sales, Service
  • SAP CRM Analytics
  •  SAP Interaction
  • SAP CRM for Industries 
  • SAP CRM Channel Administration
  • E-Commerce of SAP CRM
  • Integration with other SAP suites
  • SAP Domain Applications

SAP CRM Architecture

  • SAP CRM Web UI (User Interface)
  • SAP CRM Middleware
  • SAP CRM Application Platform
  • SAP CRM Marketing
  • SAP CRM Sales
  • SAP CRM Service
  • SAP CRM Interaction Center (IC)
  • SAP CRM Partner Channel Management (PCM)
  • SAP CRM Analytics

Service, Campaign, Lead, and Opportunity Management

1. Service Management:

  • Service Request Management
  • Complaints and Returns Management
  • Service Contract Management
  • Service Order Management
  • Installed Base Management
  • Service Analytics and Reporting

2. Campaign Management:

  • Marketing Planning and Execution
  • Lead Management
  • Campaign Execution
  • Campaign Effectiveness and Reporting

3. Lead Management:

  • Lead Qualification
  • Lead Conversion
  • Lead Analytics and Reporting

4. Opportunity Management:

  • Opportunity Identification
  • Opportunity Assessment and Qualification
  • Opportunity Analytics and Reporting

Quotation and Order Management

  • Overview of Quotation and Order Management
  • Quotation Management Process and Configuration
  • Order Management Process and Configuration
  • Copying Control between Quotations and Orders
  • Pricing and Billing Management
  • Credit Management
  • Output Management for Quotations and Orders
  • Returns and Cancellation Management
  • Availability Check and ATP Management
  • Rebate Processing
  • Order Analytics and Reporting

free

Add-ons

Most of the SAP CRM Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands-on SAP CRM Projects & Assignments

Our SAP CRM Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    logoTraining Options

    Choose your own comfortable learning experience.

    Best Value

    On-Demand Training

    25 hrs of Self-Paced Videos

    • 25 hours of SAP CRM Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get one year access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community
    self-paced

    Get Pricing

    Preferred

    Live Online (Instructor-Led)

    30 hrs of Remote Classes in Zoom/Google meet

    2025 Batches

    Start - End

    Local Time

    Weekend

    Nov 29 - Dec 14

    07:00 PM

    Weekdays

    Dec 02 - Dec 17

    07:00 PM

    Weekend

    Dec 06 - Dec 21

    09:00 AM

    Weekdays

    Dec 09 - Dec 24

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.
    online

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    SAP CRM Training FAQs

    What are the objectives of SAP CRM training?

    • Developing a comprehensive understanding of SAP CRM features and functionalities.
    • Enhancing practical skills through hands-on experience and real-world scenarios.
    • Preparing candidates for SAP CRM certification exams.
    • Learning to configure and customize SAP CRM solutions to meet specific business needs.
    • Acquiring knowledge of SAP CRM integration with other SAP and non-SAP systems.
    • Learning to use new technologies like AI and machine learning in SAP CRM solutions is important.

    Who should take up this SAP CRM course?

    • Business analysts and consultants
    • Project managers 
    • Sales and marketing professionals
    • IT professionals
    • Graduates who wish to launch a career in the SAP CRM industry.

    Will Mindmajix Help Me With Placements After My SAP CRM Course Completion?

    Mindmajix provides job-oriented SAP CRM training that enhances the candidates' skills and makes them job-ready. Mindmajix offers job assistance by providing interview preparation, resume building, and access to its job portal.

    Can I learn SAP CRM without any programming experience?

    Yes, you can learn SAP CRM without any programming experience, as it doesn't require prior knowledge of programming languages. However, having basic knowledge of SAP modules and CRM processes can be an added advantage.

    What are the career opportunities after completing the SAP CRM course?

    Here are some of the job roles you can explore after completing the SAP CRM training course:

    • SAP CRM Consultant
    • SAP CRM Developer
    • SAP CRM Analyst
    • SAP CRM Project Manager
    • SAP CRM Administrator
    More general questions? See our FAQ ↗
    TESTIMONIALS
    What Learners say about Mindmajix
    Quote

    My SAP CRM training with MindMajix...

    My SAP CRM training with MindMajix went really well. The instructor was extremely helpful, and the material was presented in an understandable and easy format. Mindmajix has increased my confidence in using SAP CRM for my profession

    G

    Geetha

    Student

    Quote

    MindMajix's SAP CRM training course was...

    MindMajix's SAP CRM training course was comprehensive and instructive. I gained much knowledge from both the instructor and the course materials.

    R

    Rita

    Student

    Quote

    The SAP CRM online training course...

    The SAP CRM online training course provided by Mindmajix was of the highest quality. The instructor was an expert on the topic and gave real-world examples that accelerated my understanding of the ideas. The course material was also valuable and gave me a solid basis for career growth. I recommend Mindmajix to anyone interested in learning SAP CRM.

    O

    Om Prakash

    Student

    Quote

    We appreciate the practical-based Salesforce training...

    We appreciate the practical-based Salesforce training we received from MindMajix. The training gave our employees a deep understanding of Salesforce Development and administration concepts and the ability to apply them in their work. Now, we are ready to tackle challenging projects.
    A

    Abhiudaya Pratyush

    Lead - Salesforce Cloud, D&IT

    Quote

    Excellent hands-on training

    Excellent hands-on training! MindMajix did a great job providing a supportive and flexible learning environment. We appreciate our partnership with MindMajix because the training helped us explore Microservices from the basics to the advanced.
    V

    Vishwas Babre

    Senior Technical Manager

    Quote

    Our cyberArk training with Mindmajix gave...

    Our cyberArk training with Mindmajix gave our employees the competency to protect digital assets from modern cyberattacks. We made it because of MindMajix's latest course content and the trainer's excellent delivery.
    B

    Baswaraj Ramshette

    Global Head of Infra, Security and Networks,

    Quote

    The UiPath training with MindMajix was...

    The UiPath training with MindMajix was very transformative. We could witness the upgrade in the knowledge base of the employees who completed the training. Now, we manage our tasks with more confidence involving UiPath.
    A

    AJ Jones

    Business Analyst at American Red Cross, Culpeper, Virginia, United States

    Quote

    For Equinox, choosing MindMajix as the...

    For Equinox, choosing MindMajix as the learning partner is a big win. The training helped our employees align with the latest trends in harnessing AI Power in CRM, and their contribution to our recent business growth has been significant.
    J

    Jenn Sayre, PMP, POPM (she/her)

    IT Business Systems Analyst, Sales Applications • CX GTM Global Program Manager - WomenConnect

    Quote

    Our partnership with MindMajix is entirely...

    Our partnership with MindMajix is entirely productive. The hands-on training helped our employees learn to work confidently with the Oracle Apex platform and develop applications, and our productivity has definitely improved after the training.
    G

    GopalRathinam Ramadoss

    Team Leader - DB Admin

    How to prepare for a career in SAP CRM

    Learn, practice & Master SAP CRM Concepts
    ✓Attend classes & Demonstrate your proficiency in use cases & Lab Assignments
    Enhance Your Professional Profile
    ✓Craft an attractive resume and LinkedIn profile with personalized advice.
    Access Career support
    ✓Leverage dedicated guidance to successfully navigate the SAP CRM job market
    Path
    Earn a Valued Certificate
    ✓Elevate your resume with a Course Completion Certificate from Mindmajix that stands out!
    Mock Interview
    ✓Experience real-time interview simulations with Mindmajix SMEs
    Qualify for in-demand job titles
    ✓$ 112,355+ median U.S. salary for SAP CRM Professionals. Apply for : positions -

    Hear From Our Learners

    SAP CRM Training Resources

    SAP CRM Interview Questions

    SAP CRM Interview Questions

    Access comprehensive SAP CRM interview questions and answers to prepare for your next job opportunity. Practice with real-world scenarios and expert tips.

    Try it out
    SAP CRM Resume Templates

    SAP CRM Resume Templates

    Download professional SAP CRM resume templates tailored for industry roles. Includes sample resumes, formatting guidelines, and best practices.

    Try it out
    SAP CRM Practice Quiz

    SAP CRM Practice Quiz

    Test your SAP CRM knowledge with our interactive quizzes. Features multiple-choice questions, instant feedback, and detailed explanations.

    Try it out

    logoOn-Job Support Service

    Online Work Support for your on-job roles.

    jobservice
    @Learner@SME

    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
    Learn MoreContact us
    Teams across the globe run on MindMajix
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