Course Features

100% Money back guarantee

Real-time Use cases	24/7 Lifetime Support	Certification Based Curriculum
Flexible Schedules	One-on-one doubt clearing	Career path guidance

About SAP CRM Online Course

SAP Customer Relationship Management (CRM) is a must-have tool for businesses seeking to streamline and manage client interactions. MindMajix's SAP CRM training program is an in-depth course covering all SAP CRM concepts, including the sales, marketing, and customer support modules, and covering the customization of SAP CRM, such as creating and modifying organizational structures, workflows, and user interfaces. Additionally, the SAP CRM Course includes integration with other SAP modules such as SAP ERP, SAP BW, and SAP NetWeaver.

We provide individualized training options, including instructor-led training, self-paced learning, and personalized training. Our instructors are trained, and this SAP CRM online training course is designed to prepare participants for the SAP CRM certification course exam: SAP Certified Application Associate - SAP CRM 7.0 EHP4. So, participants will be equipped to implement and manage SAP CRM solutions upon course completion properly.

Course Coverage

Prepare for a career in SAP CRM

⚡Learn & practice SAP CRM Concepts

Demonstrate your proficiency in use cases & Lab Assignments

Course Completion Certificate

Earn an employer-recognized Course Completion certificate by Mindmajix.

Resume & LinkedIn Profile

Build your portfolio with personalized suggestions.

Mock Interview

Experience real-time interviews with Mindmajix SMEs

Qualify for in-demand job titles

Career support

Plan your career move with Mindmajix's job search.

Work Support

Get assistance in completing project tasks once you are employed.

SAP CRM Course Content

The online SAP CRM training gives participants hands-on experience through practical exercises and real-world scenarios, enabling them to understand SAP CRM's functionality. Participants will also learn about Data Management, Business Partner Management, Master Data Management, and SAP CRM Architecture. Explore all the SAP CRM modules below to learn more about this course syllabus.Read more

Topic-wise Content Distribution

SAP CRM Introduction

Overview of SAP CRM
SAP CRM Architecture
SAP CRM Business Scenarios
SAP CRM UI
CRM Business Partner
SAP Landscapes
SAP interface technology
SAP subprocesses
Easy Enhancement Workbench

SAP CRM User Interface(Web UI)

Overview of CRM Architecture and Landscape
Differentiating between the SAP CRM User Interfaces
Navigation Bar, Work Area, and Component Workbench
Business Roles and Navigation Bar Profiles
Personalization and Customization
Navigation within the WebClient UI
Launching and working with the WebClient UI
Overview of the WebClient UI Framework
Technical Architecture of WebClient UI
Working with Business Object Layer (BOL)
Working with Generic Interaction Layer (GENIL)
Web Client UI Configuration Tool
SAP CRM WebClient UI Software Development Kit (SDK)

SAP CRM Base Customizing

Customization for the objects
SAP CRM Fundamental data
Enterprise partner
Organizational design
Region Management
Product leader CRM Business Transactions
Activity Management
CRM Enterprise Partner
CRM Middleware Sales and Billing
Replication administration
Error handling and monitoring

Sales & Marketing Management

1. Sales Management:

Activity Management
Account Management
Territory Management
Opportunity Management
Quotation and Order Management
Pipeline Performance Management
Sales Analytics and Reporting

2. Marketing Management:

Lead Management
Marketing Planning and Execution
Campaign Management
Marketing Analytics and Reporting
Segmentation and List Management

Interaction Center(Web Client)

Agent Inbox
IC Web Client Functions
IC Web Client Profile
IC Manager Portal
Communication Architecture
Launch Script
Alerts
Broadcast message
Agent Function and Processing IC
Rule policies like ERMS and IDI

SAP CRM Middleware

SAP CRM Middleware Architecture
Configuration and Administration of Middleware
Initial Load and Delta Load
Queue Management
Mapping and Conversion
Error Handling
Business Partner Synchronization
Transactional Data Transfer
Monitoring and Administration
Middleware Performance Tuning
Data Exchange between SAP and Non-SAP systems
Integration with SAP ECC, SAP BW, and other SAP modules
Middleware Enhancements and Customizations

SAP CRM Solution Overview

SAP CRM Marketing, Sales, Service
SAP CRM Analytics
SAP Interaction
SAP CRM for Industries
SAP CRM Channel Administration
E-Commerce of SAP CRM
Integration with other SAP suites
SAP Domain Applications

SAP CRM Architecture

SAP CRM Web UI (User Interface)
SAP CRM Middleware
SAP CRM Application Platform
SAP CRM Marketing
SAP CRM Sales
SAP CRM Service
SAP CRM Interaction Center (IC)
SAP CRM Partner Channel Management (PCM)
SAP CRM Analytics

Service, Campaign, Lead, and Opportunity Management

1. Service Management:

Service Request Management
Complaints and Returns Management
Service Contract Management
Service Order Management
Installed Base Management
Service Analytics and Reporting

2. Campaign Management:

Marketing Planning and Execution
Lead Management
Campaign Execution
Campaign Effectiveness and Reporting

3. Lead Management:

Lead Qualification
Lead Conversion
Lead Analytics and Reporting

4. Opportunity Management:

Opportunity Identification
Opportunity Assessment and Qualification
Opportunity Analytics and Reporting

Quotation and Order Management

Overview of Quotation and Order Management
Quotation Management Process and Configuration
Order Management Process and Configuration
Copying Control between Quotations and Orders
Pricing and Billing Management
Credit Management
Output Management for Quotations and Orders
Returns and Cancellation Management
Availability Check and ATP Management
Rebate Processing
Order Analytics and Reporting

SAP CRM Analytics and Reporting

Reporting Framework and Tools
CRM Interactive Reporting and OLAP Analysis
Standard Reports and Dashboards
Creating and Modifying Reports and Dashboards
Web-Based Reporting
Real-Time Analytics
Data Extraction and Analysis using SAP BW
Integration with BusinessObjects BI
Analytical Process Design and Optimization
CRM Analytics and Reporting Enhancements

SAP CRM Pricing

Pricing Configuration and Customization
Condition Techniques and Condition Tables
Pricing Procedures and Access Sequences
Pricing Determination and Rules
Pricing in Sales and Service Processes
Rebate Processing and Agreement Management
Pricing Analytics and Reporting
Integration with SAP ECC and other SAP modules
Pricing Enhancements and Customizations

Master Data Management

Overview of SAP CRM Master Data
Business Partner Management
Product Master Data Management
Organizational Management
Territory Management
Master Data Replication
SAP CRM Master Data Governance
Data Quality and Validation
Data Mapping and Transformation
Data Model Enhancements and Customizations
Integration with SAP ECC and other SAP modules
Master Data Analytics and Reporting

Real-time project

Real-time SAP CRM project
SAP CRM project environment setup
Project demonstration
Expert evaluation and feedback
Resume and Interview preparation

Add-ons

Most of the SAP CRM Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands-on SAP CRM Projects & Assignments

Our SAP CRM Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

Training Options

Choose your own comfortable learning experience.

Best Value

On-Demand Training

25 hrs of Self-Paced Videos

25 hours of SAP CRM Training videos
Curated and delivered by industry experts
100% practical-oriented classes
Includes resources/materials
Latest version curriculum with covered
Get lifetime access to the LMS
Learn technology at your own pace
24x7 learner assistance
Certification guidance provided
Post sales support by our community

Get Pricing

Preferred

Live Online (Instructor-Led)

30 hrs of Remote Classes in Zoom/Google meet

2025 Batches

Start - End

Time

Weekdays

Mar 25 - Apr 09

07:00 PM

Weekend

Mar 29 - Apr 13

09:00 AM

Weekdays

Apr 01 - Apr 16

09:00 AM

Weekend

Apr 05 - Apr 20

07:00 PM

Customize your schedule here

+ Includes Self-Paced

Live demonstration of the industry-ready skills.
Virtual instructor-led training (VILT) classes.
Real-time projects and certification guidance.

For Corporates

Empower your team with new skills to Enhance their performance and productivity.

Corporate Training

Customized course curriculum as per your team's specific needs
Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
Resources such as slides, demos, exercises, and answer keys included
Complete guidance on obtaining certification
Complete practical demonstration and discussions on industry use cases

Learn MoreContact us

Served 130+ Corporates

On-Job Support Service

Online Work Support for your on-job roles.

@Learner@SME

Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

Pay Per Hour
Pay Per Week
Monthly

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One Access for Multiple Courses

Choose from our Self-Paced learning library based on trending job Roles or Career Paths at a Discounted price.

Learn more

SAP CRM Training FAQs

What are the objectives of SAP CRM training?

Developing a comprehensive understanding of SAP CRM features and functionalities.
Enhancing practical skills through hands-on experience and real-world scenarios.
Preparing candidates for SAP CRM certification exams.
Learning to configure and customize SAP CRM solutions to meet specific business needs.
Acquiring knowledge of SAP CRM integration with other SAP and non-SAP systems.
Learning to use new technologies like AI and machine learning in SAP CRM solutions is important.

Who should take up this SAP CRM course?

Business analysts and consultants
Project managers
Sales and marketing professionals
IT professionals
Graduates who wish to launch a career in the SAP CRM industry.

Will Mindmajix Help Me With Placements After My SAP CRM Course Completion?

Mindmajix provides job-oriented SAP CRM training that enhances the candidates' skills and makes them job-ready. Mindmajix offers job assistance by providing interview preparation, resume building, and access to its job portal.

Can I learn SAP CRM without any programming experience?

Yes, you can learn SAP CRM without any programming experience, as it doesn't require prior knowledge of programming languages. However, having basic knowledge of SAP modules and CRM processes can be an added advantage.

What are the career opportunities after completing the SAP CRM course?

Here are some of the job roles you can explore after completing the SAP CRM training course:

SAP CRM Consultant
SAP CRM Developer
SAP CRM Analyst
SAP CRM Project Manager
SAP CRM Administrator

I want to complete the training in a few days or a week? Is it possible?

Yes, we got custom training programs to complete the course as you need.

What are the system requirements I need to attend online training?

You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

How can I access recorded videos of my training sessions?

You can access the recorded videos through our LMS after every session.

Do I get any discount on the course?

Yes, you get two kinds of discounts. They are group discounts and referral discounts.

A group discount is offered when you join as a group of three or more.
When you are referred by someone already enrolled for training, you receive a referral discount.

How do I get a course completion certificate?

You will get a verifiable course completion certificate once you attend all the sessions and successfully submit the assessments.

How do you help me with certification?

We provide you with all the necessary resources and guidance to get certified with the relevant software/technology vendor on your own.

Can you help me with resume preparation?

Yes, our experts help you draft the perfect resume that matches your desired job roles.

Do you offer placements after the training program?

Yes, we help you with placement assistance through mock interviews, resume building, and by forwarding your profile to our corporate clients seeking trained resources.

How does your mock interviews process work?

A mock interview is a unique program we offer to help you experience real-time interviews.
Our expert connects with you, conducts an interview, and provides you feedback and quick tips to improve your skills as needed.

Can I avail EMI option to pay the fee?

Yes, we have associated partners who allow payments through three/six easy installments.

Can I customize the course curriculum?

Yes, you can customize the course curriculum as per your requirements.

Can I rejoin the subsequent batch if I cannot continue in the current schedule?

Yes, we provide feasibility to attend the next batch for the missing sessions; however, we cannot guarantee that the same trainer and the same kind of schedule would be available.

Will you continuously update your course content as per the latest software version/release available?

We keep our course curriculum aligned with the current stable Technology / Software version releases.

We want to hire resources you have trained. Is it possible?

Yes, we can offer resources depending upon the availability.

Why is there a difference between live online and self-paced videos duration?

In the case of live online training, we consider additional interaction time between the trainer and the learners.

Can we extend the access for the pre-recorded sessions?

Yes, you can renew the access after one year with a minimal fee.

Is it possible to customize the live training (scheduling and curriculum)?

Yes, we can customize the course curriculum and schedule the sessions as per your project requirements.

Do you conduct assessments at the end of the program?

Yes, we do conduct assessments.

Can we extend the lab access beyond training completion?

Yes. On special request, we can extend lab practice sessions for the learners at an extra cost.

We need a few consulting sessions with the training after completion. Is it possible?

Yes, we can arrange consulting sessions with the trainer at an extra cost.

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User Testimonials

Everyone from start-ups to large enterprises prefer Mindmajix

Explore all Learners stories

My SAP CRM training with MindMajix went really well. The instructor was extremely helpful, and the material was presented in an understandable and easy format. Mindmajix has increased my confidence in using SAP CRM for my profession

Geetha

Rating: 4.9 ⭐

Geetha
Cyrus
Rita

SAP CRM Training