Course Features

100% Money back guarantee

Real-time Use cases	24/7 Lifetime Support	Certification Based Curriculum
Flexible Schedules	One-on-one doubt clearing	Career path guidance

About SAP C4C Online Course

SAP C4C (Cloud for Customer) is a cloud-based customer relationship management (CRM) solution offered by SAP. SAP C4C is a fantastic combination of browser-based Silver lite UI, SAP HANA, social aspects of JAM, a collection of iOS and Android mobile applications, and SAP PI as an alternative. To learn how to use SAP C4C effectively, one needs to undergo proper training, and MindMajix is one of the leading providers of SAP C4C training courses.

The course covers the SAP C4C architecture, data model, business process configuration, and integration with other systems. This SAP C4C online training is suitable for individuals who want to pursue a career in CRM or work with SAP C4C as part of their job responsibilities. The course includes practical exercises and real-world examples to provide participants with hands-on experience in using SAP C4C. With the C4C skills, the candidates are eligible to appear for the SAP C4C certification exam: SAP Certified Application Associate - SAP Cloud for Customer.

Course Coverage

Prepare for a career in SAP C4C

⚡Learn & practice SAP C4C Concepts

Demonstrate your proficiency in use cases & Lab Assignments

Course Completion Certificate

Earn an employer-recognized Course Completion certificate by Mindmajix.

Resume & LinkedIn Profile

Build your portfolio with personalized suggestions.

Mock Interview

Experience real-time interviews with Mindmajix SMEs

Qualify for in-demand job titles

Career support

Plan your career move with Mindmajix's job search.

Work Support

Get assistance in completing project tasks once you are employed.

SAP C4C Course Content

The SAP C4C training online is a comprehensive and adaptable training solution that can assist individuals and organizations in gaining the skills and knowledge required to use SAP C4C effectively. The SAP C4C course teaches you how to leverage the power of managing leads, the end-to-end enterprise, and delivering data integration solutions. This online self-paced course includes access to training lectures, demos, and other resources. Explore all the SAP C4C modules below:Read more

Topic-wise Content Distribution

Module 1: SAP C4C Introduction

Overview of SAP C4C and its features
System Architecture
IDE Introduction and Setup
Functional Capabilities of SAP Cloud for Customer
Navigation and user interface of SAP C4C
Introduction to the Sales Module
Introduction to the Service Module
Introduction to the Marketing module
Introduction to the Analytics Module
Data management and integration with SAP C4C
Customization and configuration of SAP C4C
Application Development-First Application
SAP C4C implementation and adoption
SAP C4C roadmap

Module 2: SAP Hybris Cloud for Customer Project Implementation C4C 10

Working with SAP Hybris Cloud for Customer
User and Business Role Management
Notification and Workflow
Preparing for Go-Live
Territory Management
Personalization and Extensibility
Solution Walkthrough and Test Plans
Organization Structure
Product and Price Lists
Data Migration and Integration
Analytics Framework

Module 3: Setting up the organizational Model

Organization Model - How is it useful?
Organization Model - Building Blocks and Functions

Module 4: Integration

Describing Integration with Microsoft Outlook
Describing Integration with FSM
Describing Integration Scenarios with CRM and ECC
Describing the Benefits of Integration with Social Media

Module 5: Organizational management

Define Division
Create Employee
Define Distribution Channel
Assign an employee to org structure
Create Org Structure- SAP C4C Training

Module 6: UI Configuration

Hide Field
Make Field Visible
Create New Field
Mashup

Module 7: Lead and opportunity management

Capturing leads
Lead qualification and assignment
Tracking and reporting on leads
Creating and tracking opportunities
Sales processes
Sales quotes
Account and Contact Management
Product and Price List Management
Managing product catalogs
Forecasting and Reporting
Creating and maintaining sales forecasts
Creating and customizing reports to track sales progress
Account and contact management

Module 8: Integration Process of Sales & Service

Account 360 Overview
External Pricing Produces Real-Time Price Request
Opportunity with Customer Quote Processing in ERP
Creation of Ticket Follow-Up Document in SAP ERP

Module 9: SAP C4C - Data Migration

SAP C4C - Creating Workflow Rule
SAP C4C - Performing Data Migration
SAP C4C - Retail

Module 10: SAP C4C Sales, Service, Marketing, and Analytics modules

1. Sales Module:

Lead and Opportunity Management
Account and Contact Management
Product and Price List Management
Sales Quotes and Orders Management
Sales Forecasting and Analytics
Territory and Pipeline Management
Sales Contracts Management
Sales Collaboration and Communication

2. Service Module:

Service Request and Ticket Management
Service Contract and Warranty Management
Installed Base Management
Service Order Management
Service Confirmation and Billing
Knowledge Base and Articles Management
Service Analytics and Reporting
Field Service Management

3. Marketing Module:

Campaign Planning and Execution
Marketing Lead Management
Marketing Resource Management
Email Marketing and Social Media Marketing
Lead Segmentation and Targeting
Lead Scoring and Qualification
Marketing Analytics and Reporting

4. Analytics Module:

KPI and Dashboard Management
Report and Data Source Management
Data Analysis and Data Visualization
Predictive Analytics and Machine Learning
Integration with SAP Analytics Cloud
Self-Service Analytics and Reporting
Mobile Analytics and Reporting

Add-ons

Most of the SAP C4C Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands-on SAP C4C Projects & Assignments

Our SAP C4C Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

Training Options

Choose your own comfortable learning experience.

Best Value

On-Demand Training

25 hrs of Self-Paced Videos

25 hours of SAP C4C Training videos
Curated and delivered by industry experts
100% practical-oriented classes
Includes resources/materials
Latest version curriculum with covered
Get lifetime access to the LMS
Learn technology at your own pace
24x7 learner assistance
Certification guidance provided
Post sales support by our community

Get Pricing

Preferred

Live Online (Instructor-Led)

30 hrs of Remote Classes in Zoom/Google meet

2025 Batches

Start - End

Time

Weekend

Mar 22 - Apr 06

07:00 PM

Weekdays

Mar 25 - Apr 09

07:00 PM

Weekend

Mar 29 - Apr 13

09:00 AM

Weekdays

Apr 01 - Apr 16

09:00 AM

Customize your schedule here

+ Includes Self-Paced

Live demonstration of the industry-ready skills.
Virtual instructor-led training (VILT) classes.
Real-time projects and certification guidance.

For Corporates

Empower your team with new skills to Enhance their performance and productivity.

Corporate Training

Customized course curriculum as per your team's specific needs
Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
Resources such as slides, demos, exercises, and answer keys included
Complete guidance on obtaining certification
Complete practical demonstration and discussions on industry use cases

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Served 130+ Corporates

On-Job Support Service

Online Work Support for your on-job roles.

@Learner@SME

Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

Pay Per Hour
Pay Per Week
Monthly

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One Access for Multiple Courses

Choose from our Self-Paced learning library based on trending job Roles or Career Paths at a Discounted price.

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SAP C4C Training FAQs

What is the main objective of the SAP C4C course?

The main objective of the SAP C4C course is to equip students with the expertise necessary to deploy and personalize SAP Cloud for Customer solutions.

What are the key learning objectives of the SAP C4C course?

Learn the fundamentals of SAP Cloud for customers and CRM.
Discover how to configure, personalize, and integrate SAP C4C products.
Acquire expertise in SAP C4C's sales, service, and marketing processes.
Improve reporting and analytics skills with SAP C4C.
Discover best practices for project management and implementation.

What are the prerequisites for the SAP C4C course?

The prerequisites for the SAP C4C course include a fundamental understanding of SAP and CRM concepts, cloud computing, and web-based applications.

What career opportunities are available after completing SAP C4C training?

SAP Cloud Consultant
SAP C4C Developer
SAP C4C Functional Consultant
SAP CRM Consultant
SAP Sales and Distribution Consultant
SAP Service Management Consultant
SAP Marketing Consultant
SAP Analytics Consultant
SAP Project Manager.

How can SAP C4C be integrated with other SAP and non-SAP systems?

SAP C4C is integrated with SAP and non-SAP applications via conventional web services, a cloud integration platform, and middleware. REST and SOAP APIs, OData Services, and SAP Cloud Platform Integration are all viable options for achieving integration.

I want to complete the training in a few days or a week? Is it possible?

Yes, we got custom training programs to complete the course as you need.

What are the system requirements I need to attend online training?

You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

How can I access recorded videos of my training sessions?

You can access the recorded videos through our LMS after every session.

Do I get any discount on the course?

Yes, you get two kinds of discounts. They are group discounts and referral discounts.

A group discount is offered when you join as a group of three or more.
When you are referred by someone already enrolled for training, you receive a referral discount.

How do I get a course completion certificate?

You will get a verifiable course completion certificate once you attend all the sessions and successfully submit the assessments.

How do you help me with certification?

We provide you with all the necessary resources and guidance to get certified with the relevant software/technology vendor on your own.

Can you help me with resume preparation?

Yes, our experts help you draft the perfect resume that matches your desired job roles.

Do you offer placements after the training program?

Yes, we help you with placement assistance through mock interviews, resume building, and by forwarding your profile to our corporate clients seeking trained resources.

How does your mock interviews process work?

A mock interview is a unique program we offer to help you experience real-time interviews.
Our expert connects with you, conducts an interview, and provides you feedback and quick tips to improve your skills as needed.

Can I avail EMI option to pay the fee?

Yes, we have associated partners who allow payments through three/six easy installments.

Can I customize the course curriculum?

Yes, you can customize the course curriculum as per your requirements.

Can I rejoin the subsequent batch if I cannot continue in the current schedule?

Yes, we provide feasibility to attend the next batch for the missing sessions; however, we cannot guarantee that the same trainer and the same kind of schedule would be available.

Will you continuously update your course content as per the latest software version/release available?

We keep our course curriculum aligned with the current stable Technology / Software version releases.

We want to hire resources you have trained. Is it possible?

Yes, we can offer resources depending upon the availability.

Why is there a difference between live online and self-paced videos duration?

In the case of live online training, we consider additional interaction time between the trainer and the learners.

Can we extend the access for the pre-recorded sessions?

Yes, you can renew the access after one year with a minimal fee.

Is it possible to customize the live training (scheduling and curriculum)?

Yes, we can customize the course curriculum and schedule the sessions as per your project requirements.

Do you conduct assessments at the end of the program?

Yes, we do conduct assessments.

Can we extend the lab access beyond training completion?

Yes. On special request, we can extend lab practice sessions for the learners at an extra cost.

We need a few consulting sessions with the training after completion. Is it possible?

Yes, we can arrange consulting sessions with the trainer at an extra cost.

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User Testimonials

Everyone from start-ups to large enterprises prefer Mindmajix

Explore all Learners stories

I found MindMajix's SAP C4C training course to be well-structured and easy to follow. The online training platform was user-friendly, and the support team was responsive.

Himani Sharma

Rating: 4.8 ⭐

Himani
Riya
Jyothi

SAP C4C Training