Microsoft Dynamics CRM Course Overview

Mindmajix Microsoft Dynamics CRM training helps to build your skills and knowledge for a career as a Microsoft Dynamics CRM developer. You will gain in-depth knowledge of CRM application modules, customization, configuration, integration, deployment types, etc., and hands-on experience in building and customizing Dynamics CRM through real-life projects.

Why Should you learn?

Modes of Training

Self-Paced Learning
  • Learn at your convenient time and pace
  • Gain on-the-job kind of learning experience through high quality Microsoft Dynamics CRM videos built by industry experts.
  • Learn end to end course content that is similar to instructor led virtual/classroom training.
  • Explore trial videos before signing up.
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Live Online Training
  • Live demonstration of of features and practicals.
  • Get LMS access of each Microsoft Dynamics CRM Online training session that you attend through GotoMeeting.
  • Gain guidance on certification.
  • Attend Free Demo before signing up.

Next Demo Sessions

25th Jan, 2020 (Weekend)
30th Jan, 2020 (Weekday)
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Corporate Training
For Business
  • Engage in Microsoft Dynamics CRM Classroom Training lecture by an industry expert at your facility.
  • Learn as per full day schedule with discussions,exercises and practical use cases.
  • Design your own course content based on your project requirements.
  • Customize course schedule, include weekend as needed.
  • Gain complete guidance on certification.
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Microsoft Dynamics CRM Course Content

This section will give you a comprehensive knowledge of components used within a Microsoft Dynamics CRM deployment. Also, it details the software and hardware requirements to deploy MS Dynamics CRM successfully.

  • Microsoft Dynamic CRM Overview
  • Different types of Deployment (Online, On-Premise and Partner Hosted)
  • Hardware and Software Requirements
  • Installation of Dynamics CRM
  • Deployment Manager
  • Reporting Configuration
  • Organization Import and database Restore
  • Upgrade lower version to Higher Version
  • Database Structure
  • Language pack Installation
  • Roll up Installations

This section will get you to know the basic structure of Microsoft Dynamics CRM and how to navigate the system. You’ll understand the entire sales process in Dynamics 365 and learn how to create marketing lists, campaigns, and automate marketing processes. You’ll also master the Service life cycle with multiple domains and real-time examples.

  • Overview
  • Navigation
  • Working with the Application
  • Working with Records
  • Quick Find and Multi-entity search
  • Marketing, Sales and Service Overview
  • Marketing, Sales and Service Life Cycle with different domains and real-time examples

This module will help you learn to customize and config MS Dynamics CRM through the best practices. You’ll create and configure fields, forms, relationships, views, charts, and more. Also, you’ll learn how to audit, add users, security settings, timer controls, and more through practical examples.

  • Entity Creation and Meta Data
  • Field Creation (Includes all out-of-the-box Fields)
  • Form Customizations (Multiple Forms, Role based Forms, Quick View Form, Quick Create Form, Mobile Form, and Tablet Form).
  • Relation Ships (1:N,N:N and N:N) and behaviors
  • Sub Grids
  • Lookup Filtration
  • Web Resource (HTML, Image etc.)
  • I Frames
  • View Customization (System Views, Personal Views)
  • Dashboard and Charts
  • Field level Security
  • Calculated Fields
  • Rollup Fields
  • Hierarchy View
  • Data Management (Import, Export, Reimport, Bulk record deletion )
  • Auditing
  • Templates (Email Templates)
  • Goal Management
  • Queue Management
  • Security (Users, Teams, BusinessUnits, Roles, Hierarchy )
  • Timer Controls

This section addresses the integration capabilities of Microsoft Dynamics CRM. You’ll work on SSRS integration, ASP.NET integration, SharePoint integration, SSIS integration, and 3rd party integration with MS Dynamics CRM through hands-on exercises. Also, you’ll comprehend the data migration with MS CRM.

  • MS CRM SDK (MS CRM Architecture, Assemblies, CRM Application Framework, WCF Web Service)
  • SSRS Integration with MS CRM
  • Asp. Net Integration with MS CRM
  1. CURD Operations
  2. Query Expressions
  3. Fetch Xml
  4. Query by Attribute
  • SharePoint Integration with MS CRM
  • Outlook Offline Client Integration with MS CRM
  • SSIS Integration with MS CRM
  • 3rd Party Integration with MS CRM
  • Data Migration with MS CRM

Service management is one of the most powerful features of Microsoft Dynamics CRM, which allows for tracking and managing customer activities. This module will go through the complicated concepts of plugins, workflows, business processes, sitemap customizations, and more in a step by step manner with real-time examples.

  • Plugins
  • MS CRM Plugin Architecture
  • Development
  • Registration
  • Debugging
  • Shared Variables
  • Images
  • Plugin Messages
  • Impersonation
  • Plugin Constructors
  • Offline Plugins
  • Plugin Execution Order
  • Handling Exceptions
  • Synchronous vs. Asynchronous
  • Workflows


  • Understanding Workflows Basics
  • Understanding the trigger options with RT workflow
  • Workflow Actions
  • Real-Time Workflows
  • Asynchronous Workflows
  • Child Workflows
  • On Demand Workflows
  • Custom Workflows
  • Recursive Workflows
  • Wait Conditions
  • Extending Workflows with Code
  • Dialog
  • Business Process
  • Actions
  • JavaScript
  • Advance JavaScript
  • Business Rules
  • Ribbon Customizations
  • Site Map Customizations
  • Solution Management
+ 1 more lessons


  • To put your knowledge on Microsoft Dynamics CRM Training into action, you will be required to work on two industry-based projects that discuss significant real-time use cases. You will gain hands-on expertise in Microsoft Dynamics CRM Training concepts with this practical experience.
  • These projects are completely in-line with the modules mentioned in the curriculum and help you to clear the Microsoft Dynamics CRM Training certification exam.

Our Course in Comparison


  • Demos at Convenient Time?
  • 1-1 Training
  • Batch Start Dates
  • Customize Course Content
  • EMI Option
  • Group Discounts


  • At your Convenience


  • Fixed

Microsoft Dynamics CRM Online Training Objectives

Upon completion of this course, you will be able to:

  • Understand Entities Forms, Records and Fields
  • Define Privileges and Permissions
  • Execute Deployment methods
  • Manage Security Hierarchy
  • Work on Functionalities of Microsoft Dynamics CRM
  • Configuring Emails and Managing Teams
  • Many companies are adopting MS Dynamics CRM to ease their user management.
  • Due to the increased demand, these professionals are getting high salaries compared to professionals working on other technologies.
  • The average salary of a skilled MS Dynamics CRM professional is around $97,156 per annum.

The following job roles will get benefited from this training:

  • Customer Relationship Management (CRM) Consultant
  • Information Technology (IT) Consultant
  • Software Consultant
  • Data Analyst
  • Senior Technical Consultant

Knowledge of Customer Relationship Management (CRM) basics is enough to learn MS Dynamics CRM.

In this course, you will learn about:

  • Navigating and Working with Microsoft Dynamics CRM
  • Primary functionalities of Dynamics CRM components
  • Creating and managing CRM exercises and records
  • Using CRM cases to track client benefit issues

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Microsoft Dynamics CRM Certification Training Course - FAQ's

Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

Yes, we will discuss with our instructor and will schedule according to the time convenient to you.

The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.

The trainer is a certified consultant and has significant amount of experience in working with the technology.

We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.

We assist you completely in acquiring certification. We ensure you will get certified easily after our training.

Yes, we accept payments in two installments.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.

User Reviews on popular courses

Merlin Jose

Microsoft Dynamics CRM course was absolutely great. Instructor taught all the concepts thoroughly and he is very knowledgeable, clarified and answered all the questions. Started the course with the little knowledge and ended up with the expertise level. Overall it was a good experience with Mindmajix.

Abhiram Jakkireddy

Hi everyone, the Microsoft Dynamics CRM online training with Mindmajix is very flexible, I had good support throughout my course tenure and we had daily query sessions and real-time explanations as the mentor was a real-time employee. I am glad to say that my learning experience with Mindmajix was more than top-class.

Rachana Kanyal

I took my Microsoft Dynamics CRM training from Mindmajix. I must say the course content was highly reliable and the trainer covered even the slightest of concept. Sessions were assigned as per our own requirements. Overall, it was a good experience with Mindmajix. Thanks, Mindmajix.

Asif Hasan

I took .NET training from Mindmajix. I must say the course content was highly qualitative and the trainer covered all concepts. Overall it was a good experience with Mindmajix.

Ashim Sen Gupta

Thank You for the sessions that helped me gaining knowledge in Spotfire training. Trainer's experience helped me to get the detailed information regarding the key concepts and challenging tasks in real-time. Thanks once again.

Preetam Shinde

Perfect sessions to know all the key concepts of Spotfire certification training. Thanks to the support team as well. Thanks to Mindmajix.

Vedhanathan M

Servicenow training offered by MindMajix is excellent, and you clear Servicenow certification very easily after attending this training, and also you will get the real time view of the Servicenow.

Find Microsoft Dynamics CRM Training in Other Locations

To meet the learning needs of people spread across various geographical locations, we are offering our high-quality training services at the location of your choice to ensure you obtain maximum impact for your training investment. Choose your city below.

Microsoft Dynamics CRM Training in Hyderabad

Hyderabad is the capital city of Telangana state and is well known for the major technology township, HITECH city, as well as India’s largest start-up ecosystem, T-Hub. It attracted more than 1500 IT firms including Apple, Microsoft, Amazon, Google, Salesforce, and many more. Therefore, the future scope of IT industry sounds great in Hyderabad with enormous opportunities for software professionals. Mindmajix Microsoft Dynamics CRM Training in Hyderabad is designed to uplift your career in this domain.

Our Hyderabad Correspondence / Mailing address

Ecohouse Building, Nagarjuna Hills, Panjagutta Hyderabad Telangana 500082 India

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Microsoft Dynamics CRM Training in Bangalore

Bangalore is the IT capital of India and is regarded as one of the top 10 fastest growing cities in the world with an average economic growth rate of 8.5%. The city has attracted a large number of IT firms, startup investments, research and development organizations, and many more. Microsoft Dynamics CRM Training is an ever-changing field which has numerous job opportunities and excellent career scope. Our Microsoft Dynamics CRM Training in Bangalore is designed to enhance your skillset and successfully clear the Microsoft Dynamics CRM Training certification exam.

Our Bangalore Correspondence / Mailing address

91Springboard, 512/10, Service Lane, Outer Ring Road, Mahadevapura, Next to More Megastore, Bangalore - 560048 Karnataka

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