Microsoft Dynamics 365 Training

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Microsoft Dynamics 365 Course Details

  • (5.0)
  • 960 Ratings
  • Duration : 30 Hrs
  • Lab Sessions : 20
  • Certification Pass : Guaranteed
  • Learners : 985

Microsoft Dynamics 365 makes use of cloud and comprises of Enterprise Resource Planning and Customer Resource Management. Its uniqueness in market of CRM along with its lead in usability and innovation makes it special. Extensibility and maximum flexibility can be attained using this model built by Microsoft, upon integration with whom makes it more powerful. The capabilities of both ERP, CRM are merged in applications that aid in working smoothly across automation of service, finances, field service, operation.

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Modes of Training

Self Paced

Self Paced Video Learning

Access to High Quality pre-recorded Microsoft Dynamics 365 Training videos (from a previous live training).


Instructor Led Live Training

Live Online training by Certified & industry expert Trainers & On Demand Dedicated Cloud lab and LMS access.


Corporate Training

Self-Paced e-learning and/or instructor-led Live online training options & Learning Management System access.

Microsoft Dynamics 365 Training Batches

Weekend Track
Duration : 15 Weekends Hours: 2hr/day
Regular Track
Duration : 30 Days Hours: 1hr/day
Fast Track
Duration : 15 Days Hours: 2hr/day
Make Me An Expert * 100% Satisfaction guaranteed
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It will assist you to keep an intact insight right into your data and keep you updated with business objectives. 
It will enhance your understanding the entire optimization process for your business by focusing on cut of costs, rapport with customers, enhance hike in efficiency and increasing your productivity. Thus, increasing your sales in the happening marketplace with managing and mentoring.

Technology background restriction is not there for being trained, thus, liberating learning for all those who are interested. It would be beneficial for those holding a background of engineering specially in the field of software, Analysts, Management concerning operation, Intelligent managers.
Digital transformation can't be avoided once one steps into Dynamic 365. Provision of scope to improvement engagements with customers is present here along with efficiency, support, upgradations and better management of data.
Recently CRM has driven the growth included in the platform of analytics. Latest version is the CRM 2016. The concepts of this training will hold for any version.

Course details:

There's a range of learnings covering topics of reports and analytics, Microsoft office integration with dynamics 365, Financing and pricings, architecture, ways of increasing efficiency, productivity, how it integrates with cloud-base system and how even with capacity increasing there's less cost.

Project service automation is one of those allotments where reports, analytics are required. It enables debugging of ways of increasing efficiency, cost cut down, performance hike, increase in capacity that drive the boosting up of sales.

Microsoft Dynamics 365 Trends:

 There's expansion of analytics of self-service for an organization's team work.
 Cloud will continue to rule the benefits associated with Dynamics 365 and cut down costs with expanded capacity and performance hikes.
 Boosting up of cycles of sales

Microsoft Dynamics 365 Salary Trends:

MindMajix can help you get trained, mastering your skill sets. It's available online and on-premises and can be accessed through browsers, tablets, devices, outlook. 

Microsoft Dynamics 365 Salary Trends
Disclaimer: These salaries have been recorded in latest survey and would vary with upcoming time.

List of Other Microsoft Dynamics Courses:

 Microsoft Dynamics AX  Microsoft Dynamics CRM
 Microsoft Dynamics GP  Microsoft Dynamics SL
 Microsoft Dynamics NAV  Other MCSA Courses

Microsoft Dynamics GP

Microsoft Dynamics NAV

Microsoft Dynamics AX

Microsoft Dynamics CRM

Following are the different types of Access Modes given for a Microsoft Dynamics 365 user:

  • Administrative – The user has access to the Settings area but does not have access to the Sales, Marketing, and Service areas.

  • Non-Interactive – The user can access the system but only through the Web service.

  • Read – The user has read-only access.

  • Read-Write – The user has both read and write access.

  • Support User – The user was created by the Microsoft Dynamics support team.

Introduction to Microsoft Dynamics CRM 2016

  •  Deployment types & Licensing Option
  •  XRM Framework

Service Module

  •  Case Management
  •  Queue Management
  •  Contracts
  •  SLA
  •  Entitlements
  •  Automatic record creation and updating rules

Working with Dash Boards

Accessing CRM from Outlook

CRM 2016 Online & On Premise Deployment

Adding Users

  •  Adding various Services
  •  License comparisons
  •  Office 365 Dashboard
  •  Deployment Manager

Administration & Security

  •  Creating and managing Business Units, Users and Teams
  •  Privileges, Access Levels and Security Roles
  •  Positions & Hierarchies
  •  Creating and managing Security Roles
  •  Auto Numbering, Languages
  •  System Settings
  •  Auditing
  •  Themes

Settings & Configuration

  •  Data Management
  •  Duplication Detection Settings, Rules and Jobs
  •  Bulk Record Deletion
  •  Data Maps and Imports
  •  Product Catalog
  •  Understanding the Product Catalog
  •  Unit Groups
  •  Adding Products
  •  Creating Price Lists
  •  Creating Discount Lists

MS CRM Entity Model

  •  Customization Concepts – Entity Types and Attributes
  •  Creating Custom Entities and Attributes

Entity Customization

  •  Form Customizations
  •  UI Customization Capabilities
  •  Form Customization – Working with Tabs, Sections, Fields and Iframes
  •  Introduction to Application Event Programming
  •  Using Form and Field Events
  •  Mobile Forms


  •  Types of Relationships
  •  Relationship Behaviors
  •  Creating Entity Relationships
  •  Entity Mapping

Views and Advanced Views

  •  Public, Personal and System Views
  •  View Customizations – Common Tasks
  •  Advanced Views Customizations

Form Scripting

  •  Client side scripting using Java Script

Working with Web Resources

Business Process Flows

Business Rules

Mobile CRM

Processes(Workflows & Dialogs)

Overview of Workflow

  •  Creating Workflows steps through Workflow Designer
  •  Overview of Dialog
  •  Creating Dialog Pages, Prompt and Response


Introduction to Solutions

Managed & Unmanaged Solutions

  •  Importing & Exporting Solutions
  •  Clone a patch
  •  Clone Solution
  •  Upgrade Solution

SDK & Developer Resources


  •  The Event Execution Pipeline
  •  Developing Plugins
  •  Plugin Registration Tool
  •  Deploying Plugins

Microsoft CRM – Outlook Integration

  •  Settings
  •  Email Configuration
  •  Email Tracking in CRM

Microsoft CRM – SharePoint Integration

  •  Settings
  •  List Component
  •  Server-Side Sync
  •  Document uploading from CRM to SharePoint
  •  SharePoint overview


  •  Ribbon work Bench tool
  •  XRM Tool Box/Site Map Editor

Server Troubleshooting Tips

  •  Event Viewer
  •  MSCRM services
  •  IIS Manager
  •  Recommended settings in server


  •  Introduction
  •  Features of Microsoft Dynamics AX
  •  Architecture
  •  Development Environment
  •  Model Driven Architecture

Data Dictionary


  •  Introduction
  •  MORPHX and the Application Object Tree
  •  Tables
  •  Data Types: Primitive and Extended
  •  Creating Tables
  •  Indexes
  •  Relations
  •  Base Enumerations
  •  Views

User Interfaces


  •  Introduction
  •  Forms
  •  Joining Data Sources
  •  Menus Items
  •  Form Templates
  •  List Pages

Fact boxes/Infoparts


  •  Introduction
  •  Menu Items
  •  Creating Factboxes
  •  Applying in the existing application

Introduction to X++

  •  This module introduces the characteristics of X++
  •  Topics
  •  Introduction
  •  Characteristics of X++
  •  Development Tools
  •  Best Practices

X++ Control Statements

This module explains how to use control statements in X++.


  •  Introduction
  •  Introduction to Variables
  •  Operators
  •  Conditional Statements
  •  Loops
  •  Built-in Functions
  •  Communication Tools

Accessing the Database

This module explains how to develop modifications that interact with the database


  •  Introduction
  •  Retrieving Data
  •  Data Manipulation
  •  Queries

Exception Handling

  •  This module discusses the mechanisms built in Microsoft Dynamics AX 2012 to help with exception handling.
  •  Topics
  •  Introduction
  •  Exceptions
  •  Try and Catch Exceptions
  •  Throwing Exceptions
  •  Optimistic Concurrency Exceptions

Number Sequences 

This module explains how developers can perform customizations using the number sequence framework.


  •  Introduction
  •  Set Up and Administration
  •  Using Number Sequences in Forms

Dialogs, Text Files and CSV files

This module explains how to create dialog boxes, create text files and convert the existing data to text files or CSV files


  •  Introduction
  •  Creating , reading and writing the data in text files
  •  Creating Dialog boxes
  •  Importing the data into the CSV file using X++ coding


AIF (Application Integration Framework)

This module explains how to create custom service and expose the service to external applications. This also explains how to consume the services using external applications


  •  Introduction
  •  Creating a custom service
  •  Deploying a service
  •  Testing the service
  •  Consuming the service using visual studio


This module introduces students to the features of SSRS and shows how to create simple reports by using a query and an auto-design. In addition, a complex report using by the new report data provider framework in a precision design is reviewed.


  •  Introduction
  •  Reporting Features Overview
  •  Report Data Overview
  •  Creating Basic Reports from a Query
  •  Manage Report Execution by Using X++
  •  Print Management

Dynamics 365 is categorized into Two Editions

Dynamics 365 - Enterprise Edition

Microsoft recommends Dynamics 365, Enterprise Edition for companies with more than 250 employees. It has six modules:

1. Finance & Operations

Previously known as Microsoft Dynamics AX, the operations module contains all of the finance and operations functionality of Dynamics AX. (Which is a lot).

2. Sales

This is the core functionality of Dynamics CRM, with all of the lead management and sales process functionality you need as a salesperson.

3. Marketing

At launch, Microsoft announced a partnership with Adobe for the marketing portion of Dynamics 365; given their discontinuation of Microsoft Dynamics Marketing.

4. Customer Service

The Customer Service module integrates CRM functionality, new functionality, existing Parature functionality, and more Microsoft partnerships.

5. Project Service

For project-based businesses, the Project Service module allows for the estimation and scheduling of projects in Dynamics 365. Great for professional services organizations! This module was previously available as a Dynamics CRM extension.

6. Field Service

For businesses with field agents or workers, this extra module leverages the mobility of the Microsoft cloud and delivers extra features these organizations will find handy. This module was also previously available as a Dynamics CRM extension.

7. Talent

The HCM module of Dynamics AX will be developed on its own track and can be purchased separately.

8. Retail

The Retail module of Dynamics AX will also be developed on its own track and can be purchased separately.

Dynamics 365 - Business Edition

Microsoft recommends Dynamics 365, Business Edition for companies with somewhere between 10-250 employees. It has three modules:

1. Finance & Operations

The finance module is based on Microsoft Dynamics NAV. Some functionality has been removed, however – most notably manufacturing.

2. Sales

The sales module of Dynamics 365, Business Edition is based on Dynamics CRM and optimized for SMB customers.

3. Marketing

The Marketing module of Dynamics 365, Business edition is going to be released in Spring 2017

Phone Calls
Recurring Appointments
Campaign Activities
Campaign Responses
Service Activities
Custom Activity
Power Share

Customizing Fields
Customizing Forums
Customizing Views
Custimizing Entities
Charts and Dashboards

Creating Users
Creating Teams
Enabling and disabling Users
Assigning Security Roles to Users
Identifying managers for Users
Assigning Users to Teams

Mindmajix offers advanced Microsoft Dynamics 365 interview questions and answers along with Microsoft Dynamics 365 resume samples. Take a free sample practice test before appearing in the certification to improve your chances of scoring high.

There is an online platform for training and learning purposes where one can put up queries in the process and address problems into solving them. So, it's basically an evolution to learning. Here there's a briefing made to trainees in order to demonstrate expertizing in the field to customize, configure and update themselves to be a certified Microsoft Dynamics 365 trainer.

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.

As we are one of the leading providers of Live Instructor LED training, We have customers from USA, UK, Canada, Australia, UAE, Qatar, NZ, Singapore, Malaysia, India and other parts of the world. We are located in USA. Offering Online Training in Cities like

New York, New jersey, Dallas, Seattle, Baltimore, Houston, Minneapolis, Los Angeles, San Francisco, San Jose, San Diego, Washington DC, Chicago, Philadelphia, St. Louis, Edison, Jacksonville, Towson, Salt Lake City, Davidson, Murfreesboro, Atlanta, Alexandria, Sunnyvale, Santa clara, Carlsbad, San Marcos, Franklin, Tacoma, California, Bellevue, Austin, Charlotte, Garland, Raleigh-Cary, Boston, Orlando, Fort Lauderdale, Miami, Gilbert, Tempe, Chandler, Scottsdale, Peoria, Honolulu, Columbus, Raleigh, Nashville, Plano, Toronto, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Hyderabad, Bangalore, Pune, Mumbai, Delhi, Dubbai, Doha, Melbourne, Brisbane, Perth, Wellington, Auckland etc…

There's a scope of learning online along with guides of certification preparation and downloading facilities of old training notes for all customers.
 ISO 27001 (Secure)
 ISO 27018 (Personal data protected)
 SOC-1/type-2 and SOC-2/type-2

Step One: Learn skills.
Step Two: Gain expertise in each topic.
Step Three: Attempt your best in exams.
Step Four: Certification (Complete an MCSA)
Step Five: Expand your education to earn an MCSE.

There'll be opportunities provided to stabilize one's concepts by working and learning with sessional challenges.

Mindmajix Advantages

  • Expert Instructors
  • Practical Implementation
  • Real- time Case Studies
  • Lifetime Access thru LMS
  • Job Readiness
  • Resume Building
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  • R

    Perfect sessions to know all the key concepts of Microsoft Dynamics 365. All credits to the trainers who took special care in presenting entire optimization process practically. Thanks to the support team as well.
  • A

    Hi Mindmajix team, this is Angela. I am fully satisfied with your Microsoft Dynamics 365 Training. Thank you for your guidance. Thanks a lot for making it so comprehensive with attention to detail.