K
Salesforce Service Cloud Course Overview
Mindmajix Salesforce Service Cloud (ADM-261) Training helps students to Learn salesforce customer service platform by expertise in the concepts of Lightning Service Console, Workflow and Approvals, Omni-channel Routing, Monitor social media channels, Custom Reports and Dashboards for a 360-degree view of the customer. This course will teach how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI. This course also includes how to configure a Customer Community and create a more interactive experience for the support representative with case feed and the Console.
30 hours of Instructor Led Salesforce Service Cloud Training
Lifetime Access to Recorded Sessions
Real World use cases and Scenarios
Practical Approach
24/7 Support
Expert & Certified Trainers
Immersive Learning
When you learn at Mindmajix, you can always rely on team of experts to provide guidance and support, whenever you need it.
30
Hrs
Lecture
Instructor-Guided Lessons and Activities
Learn key objectives through expert-led lectures, discussions, and exercises.
20
Sessions
Labs & Exercises
Hands-on practice on Tools
Practice new skills and dive deeper into the day’s key topics
15 Mins
After Each Session
Doubts Clarifications
Q & A Session.
Wrap up the session with clarification on concepts and labs, if needed.
2
Sessions
Projects/Use-Cases Explanation
End to End Sample Project/Use-Case Explanation
Salesforce Service Cloud Course Objectives
Upon completion of this course, you’ll learn about:
- Lightning Service Console
- Monitor social media channels
- Custom Reports
- Omni-channel Routing
- Workflow
- Salesforce has nearly 20% of the global CRM market and is being used by a majority of the Fortune 500 companies.
- Salesforce offers is also extremely promising jobs as well as growth opportunities.
- The average pay scale of a Salesforce Service Cloud developer is $113,361 per annum.
The following professions get benefited by learning this course:
- Advance developers
- Administrators
- Salesforce developers
- Business analyst
- Cloud computing consultants
The prerequisite required to complete this course is that you need to achieve active Salesforce Administrator Certification.
By the end of this training, you’ll be able to :
- Understand the terminology of Service Cloud
- Define the factors influencing the contact centre
- Understand designing and deployment strategies appropriate for a contact centre
- Create and handle data migration strategy.
- Determine the functionality over different interaction channels
- Design management solution from case creation
- Handle extensive data and transaction volume issues.
Salesforce Service Cloud Course Curriculum
Have any queries regarding course curriculum, speak to our course advisor
Connect with AdvisorModes of Salesforce Service Cloud Training
For Individuals
For Corporates
Self Paced Learning
- High Quality videos built by industry experts with theory and demonstration of features and tasks of the Salesforce Service Cloud
- Learn at your Convenience.
- You get pre-defined recordings.
- Delivered through LMS.
Live Online Salesforce Service Cloud Training
- Live Presentation of theory and demonstration of features and tasks of the Salesforce Service Cloud
- Learn as per a daily schedule.
- You get recordings of each training session that you attend.
- Clarify doubts at the beginning of each training session.
- Delivered through Goto Meeting.
Let's figure out the best option for you.
Contact UsOur Course in Comparison
- Features
- Setup Demos at your Convenient Time
- 1-1 Training
- Batch Start Dates
- Customize Course Content
- LifeLong Access to LMS
- 24*7 Support
- EMI Option
- Group Discounts
- Mindmajix Salesforce Service Cloud Training online
- At your Convenience
- Other Virtual Live Classes
- Fixed
Salesforce Service Cloud Certification !
Upon successful completion of the program, you will be awarded a Certificate from Mindmajix for Salesforce Service Cloud Training.
Complete Your Course
Successfully complete your course and let the community know about your achievement.
Become Certified
Get your Course Completion certificate from Mindmajix.
Apply for Jobs
Don’t just show off your achievement to the community, use it to advance in your career.
The following are the certifications provide by Salesforce:
- Service Cloud Administration (ADM 261)
- Certification Preparation for Service Cloud Consultant (CRT 261)
The cost of the above certifications is $200 each per attempt.
- Yes, it is 100% worth to get certification to crack the jobs on the Salesforce platform.
- Nowadays certification of Salesforce is mandatory to get into the job as Salesforce cloud developer or admin at entry level.
- Moreover, certified people are paid higher wages than non-certified people.
Our Salesforce Service Cloud course covers all the topics that are required to clear Salesforce Service Cloud certification. Trainer will share Salesforce Service Cloud certification guide, Salesforce Service Cloud certification sample questions, Salesforce Service Cloud certification practice questions, Salesforce Service Cloud certification dumps.
Salesforce Service Cloud Upcoming Batches
Loved by Users
Global Reviews
-
4.2/5 (Ratings)
-
8.1/10 (Ratings)
-
5/5 (Ratings)
Mindmajix
Gear up your skills with real-life industry-based Salesforce Service Cloud projects !
Work on real time Salesforce Service Cloud projects - The primary goal of this project work is to to gear up the skill set required and amplify individual competencies, experience, exposure which align with the current job market to addresses real world business challenges.
Most effective training
Helps you to learn all critical skills required
Opportunity to work on live projects with real life scenarios
Extensive hands-on practice
FAQ's!
Have questions? We’ve got the answers. Get the details on how you can grow in this course.
We offer two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.
Yes, we will discuss with our instructor and will schedule according to the time convenient to you.
The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.
The trainer is a certified consultant and has significant amount of experience in working with the technology.
We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.
We assist you completely in acquiring certification. We ensure you will get certified easily after our training.
Yes, we accept payments in two installments.
If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.
Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.
Have More Questions. Reach our Support Team
Contact usMore About Salesforce Service Cloud Online Training
The following are the two career options available for Salesforce Service cloud professionals:
- Servicemax Professional
- Service Cloud Professional
The following are the companies that are hiring salesforce professionals worldwide.
- Zensar Technologies
- OBOLINX TECH
Have any queries regarding Salesforce Service Cloud course, speak to our course advisor
Talk to Course AdvisorJoin a Free Salesforce Service Cloud Demo Session
See if this course is a fit for you by joining us for an online info session. You’ll meet our team, get an overview of the curriculum and course objectives, and learn about the benefits of being a student at Mindmajix
Attend a Demo Session | Meet the Expert Who Can Kickstart Your Career in Salesforce Service Cloud
By providing us with your details, We wont spam your inbox.