Salesforce Service Cloud Training

Salesforce Service Cloud Training

  • (5.0)
  •   |  750 Ratings
  • Course Fee
  • Duration : 30 Hrs
  • Lab Sessions : 20
  • Certification : Yes
  • Satisfied Learners : 775
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Course Features

  • 30 Hrs of intructor led training
  • Lifetime access to recorded sessions
  • Certification pass guaranteed
  • Real world use-cases
  • Certified Trainers
  • 24*7 Support

Mindmajix Salesforce Service Cloud (ADM-261) Training helps students to Learn salesforce customer service platform by expertise in the concepts of Lig htning Service Console, Workflow and Approvals, Omni-channel Routing, Monitor social media channels, Custom Reports and Dashboards for a 360-degree view of the customer. This course will teach how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI. This course also includes how to configure a Customer Community and create a more interactive experience for the support representative with case feed and the Console. Read more

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