Course Overview

Become job-ready by gaining a firm foundation on all the fundamentals of Salesforce Service Cloud from scratch to advanced level techniques through our hands-on training sessions. You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create console for service application, etc., and also skills to design and implement Service Cloud solutions through real-life projects and use cases. Enroll now and get certified.

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Course Coverage

Course Includes

Live Training

30 Hours of Sessions

Lab Sessions

20 Hours of Labs

Flexible Schedule

Flexible Schedules

FREE Demo on Request

FREE Demo on Request

24/7 Lifetime Support

24/7 Lifetime Support

One-on-One Doubt Clearing Sessions

One-on-One Doubt Clearing

Certification Assistance

Certification Oriented Curriculum

Two Real-time Project Use cases

Real-time Project Use cases

Course Content

You will be exposed to the complete Salesforce Service Cloud Trainingcourse details in the below sections.

Industry Knowledge

Case Management

Solution Design

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Our Salesforce Service Cloud Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    Industry Statistics



    Avg salary


    Training Options

    Choose your own comfortable learning experience.


    30 hrs of E-Learning Videos


    View detail

    • 30 sessions of complete course
    • Learn technology at your own pace
    • Get lifetime access for the videos
    • Latest version curriculum covered
    • 24x7 learner assistance
    • Post sales support by our community
    • Includes practical-oriented session

    Live Online

    30 hrs of Remote Classes in Zoom/Google meet



    Start - End



    Oct 27 - Nov 11

    07:30 PM EST


    Oct 30 - Nov 14

    08:00 PM EST


    Nov 27 - Dec 12

    08:00 PM EST


    Nov 30 - Dec 15

    07:30 PM EST

    • + Includes Self-Paced

    View More Features

    • Live demonstration of features and practicals.
    • Schedule your sessions at your comfortable timings.
    • Instructor led training with practical lab sessions.
    • Real time projects and certification guidance.

    Timings doesn't suit you ?Let us know

    For Corporates

    Be ready with the skills before the industry adopts the technology.

    Corporate Training

    • Choose mode that best suits your convenience, time, and budget from Self-Paced, Live Instructor-led Online, or Classroom modes
    • Engage in complete practical demonstration, discussions,and exercises based on practical use cases
    • Have a schedule that is convenient as per your work schedule and time zone
    • Gain industry insights during the training delivered by insdustry experts
    • Customize the course scope as per your project requirements
    • Gain complete guidance on obtaining a certification

    Contact us


    Show the world that you have pursued one of the best in the industry.

    Certification Details

    Shall I appear for Salesforce Service Cloud certification exam after completion of Salesforce Service Cloud course?

    Our Salesforce Service Cloud course covers all the topics that are required to clear Salesforce Service Cloud certification. Trainer will shareSalesforce Service Cloud certification guide, Salesforce Service Cloud certification sample questions, Salesforce Service Cloud certification practice questions.

    MindMajix certificate

    Course Reviews


    characterI have recently opted for the salesforce Service cloud training from MindMajix. Initially, I was in dilemma whether to join MindMajix or not, but later I realised that was one of the best decision I have ever made. The trainer was well experienced, having more than ten years of real-time expertise. He was so helpful and clarified each doubt instantly, and also have access to real-world scenarios.Thank you MindMajix for being part of my success.


    Harish Suggu



    characterRecently I had taken my Salesforce Service cloud training at MindMajix. I felt nervous in the beginnig, but later on I felt very comfortable, because the trainer is well mannered, he took care towards every trainee. Classes were very informative, and the instructor was able to clear all my queries. And I'm very happy with the training. And My heartfull thanks to MindMajix.



    Salesforce Service cloud Developer


    characterI have recently completed my Salesforce Service Cloud Training at MindMajix. It was a good learning experience. Trainers are well experienced and the whole training is given by targeting the real-time industry standards. Really I enjoyed the training. Thank you MindMajix.


    Siva Prasad


    Job Assistance program

    Your intent to master next level skills are appreciated

    We take pride in being part of 4 lakh plus career transitions worldwide

    Post Training - Access to Premium Features

    Career Counseling Sessions

    Once you know the skills, we recommended you understand the eligible job roles, scope, and opportunities.

    Mock Interviews

    Explore what the real-time interviews expect from you.

    Custom Resume Builder Access

    We got a resume builder to help you prepare the best resume to win the first impression for recruiters.

    Privileged Community Support

    We make sure to address any real-time challenges our alumni face during their careers through our community platform.

    Life-Time Self-Paced Videos Access

    Applicable for Live-Online learning mode. Provides a set of self-paced videos to recap the subject whenever/wherever you need.

    Quizzes To Scale

    Get access to our Quiz from the LMS to scale your knowledge.

    Salesforce Service Cloud Training Objectives

    Course Objectives

    Upon completion of this course, you’ll learn about:

    • Lightning Service Console
    • Monitor social media channels
    • Custom Reports
    • Omni-channel Routing
    • Workflow

    Why should you learn Salesforce Service Cloud to grow your career?

    • Salesforce has nearly 20% of the global CRM market and is being used by a majority of the Fortune 500 companies.
    • Salesforce offers is also extremely promising jobs as well as growth opportunities.
    • The average pay scale of a Salesforce Service Cloud developer is $113,361 per annum.

    Who should learn Salesforce Service Cloud?

    The following professions get benefited by learning this course:

    • Advance developers
    • Administrators 
    • Salesforce developers
    • Business analyst
    • Cloud computing consultants

    What are the prerequisites for the Salesforce Service Cloud course?

    The prerequisite required to complete this course is that you need to achieve active Salesforce Administrator Certification.

    What will you learn in this Salesforce Service Cloud training?

    By the end of this training, you’ll be able to :

    • Understand the terminology of Service Cloud
    • Define the factors influencing the contact centre 
    • Understand designing and deployment strategies appropriate for a contact centre
    • Create and handle data migration strategy.
    • Determine the functionality over different interaction channels 
    • Design management solution from case creation 
    • Handle extensive data and transaction volume issues.
    e-Learning experience


    e-Learning experience

    Trainers experience


    Trainers experience

    Global corporates


    Global corporates

    Professionals trained


    Professionals trained

    IT Courses


    IT Courses


    Salesforce Service Cloud Training FAQs

    Do I get any discount on the course?

    Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

    Do Mindmajix accepts the course fees in installments?

    Yes, we accept payments in two installments.

    How Mindmajix’s Refund Policy works?

    If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

    Do you have any Queries?Let us know


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