Salesforce Service Cloud Course Overview

Become job-ready by gaining a firm foundation on all the fundamentals of Salesforce Service Cloud from scratch to advanced level techniques through our hands-on training sessions. You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create console for service application, etc., and also skills to design and implement Service Cloud solutions through real-life projects and use cases. Enroll now and get certified.

Why Should you learn Salesforce Service Cloud ?

The Market share of salesforce service cloud is 13.01%

Companies that are using Salesforce Service Cloud are Euclidestech, Trustsphere, Ebrary

The average salary of Salesforce Service Cloud per annum in the USA is $116,063 - NeuVoo

Choose the training that’s best for you

Self-Paced E-Learning
  • Learn at your convenient time and pace
  • Gain on-the-job kind of learning experience through high quality Salesforce Service Cloud videos built by industry experts.
  • Learn end to end course content that is similar to instructor led virtual/classroom training.
  • Explore sample Salesforce Service Cloud training videos before signing up.
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Preferred
Live Online Training
  • Live demonstration of features and practicals.
  • Get LMS access of each Salesforce Service Cloud Online training session that you attend through GotoMeeting.
  • Gain guidance on certification.
  • Attend a Free Demo before signing up.

Next Demo Sessions

08 Jul, 2020 (Weekday)
11 Jul, 2020 (Weekend)
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Corporate Training
For Business
  • Self-Paced/Live Online/Classroom modes of training available.
  • Engage in Salesforce Service Cloud Classroom Training lecture by an industry expert at your facility.
  • Learn as per full day schedule with discussions,exercises and practical use cases.
  • Design your own course content based on your project requirements.
  • Gain complete guidance on certification.
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Salesforce Service Cloud Course Content

+ 3 more lessons

Mock Interviews

  • Mock interviews by Mindmajix gives you the platform to prepare, practice and experience the real-life job interview. Familiarizing yourself with the interview environment beforehand in a relaxed and stress-free environment gives you an edge over your peers.
  • Our mock interviews will be conducted by industry experts with an average experience of 5+ years. So you’re sure to improve your chances of getting hired!

How Mindmajix's Mock Interview Works?

Know more about Mock Interviews

Projects

  • To put your knowledge on into action, you will be required to work on two industry-based projects that discuss significant real-time use cases.
  • These projects are completely in-line with the modules mentioned in the curriculum and help you to clear the certification exam.

Our Course in Comparison

Features

  • Demos at Convenient Time?
  • 1-1 Training
  • Batch Start Dates
  • Customize Course Content
  • EMI Option
  • Mock Interviews after Training
  • Group Discounts

Mindmajix

  • At your Convenience

Others

  • Fixed
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Salesforce Service Cloud Online Training Objectives

Upon completion of this course, you’ll learn about:

  • Lightning Service Console
  • Monitor social media channels
  • Custom Reports
  • Omni-channel Routing
  • Workflow
  • Salesforce has nearly 20% of the global CRM market and is being used by a majority of the Fortune 500 companies.
  • Salesforce offers is also extremely promising jobs as well as growth opportunities.
  • The average pay scale of a Salesforce Service Cloud developer is $113,361 per annum.

The following professions get benefited by learning this course:

  • Advance developers
  • Administrators 
  • Salesforce developers
  • Business analyst
  • Cloud computing consultants

The prerequisite required to complete this course is that you need to achieve active Salesforce Administrator Certification.

By the end of this training, you’ll be able to :

  • Understand the terminology of Service Cloud
  • Define the factors influencing the contact centre 
  • Understand designing and deployment strategies appropriate for a contact centre
  • Create and handle data migration strategy.
  • Determine the functionality over different interaction channels 
  • Design management solution from case creation 
  • Handle extensive data and transaction volume issues.

Salesforce Service Cloud Training Online - Upcoming Events

  • Weekday

    08 Jul, 2020 - 07 Aug, 2020

    08:30 PM EST
  • Weekend

    11 Jul, 2020 - 10 Aug, 2020

    08:30 AM EST
  • Weekday

    13 Jul, 2020 - 12 Aug, 2020

    08:30 PM EST
  • Fast Track

    15 Jul, 2020 - 14 Aug, 2020

    08:30 PM EST
  • Weekend

    18 Jul, 2020 - 17 Aug, 2020

    08:30 AM EST
  • Fast Track

    22 Jul, 2020 - 21 Aug, 2020

    08:30 PM EST
    • Timings Doesn't Suit You ?

    We can set up a batch at your convinient time.

    Let us know

    Salesforce Service Cloud Certification

    Our Salesforce Service Cloud course covers all the topics that are required to clear Salesforce Service Cloud certification. Trainer will share Salesforce Service Cloud certification guide, Salesforce Service Cloud certification sample questions, Salesforce Service Cloud certification practice questions.

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    Salesforce Service Cloud Certification Training Course - FAQ's

    Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

    The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.

    The trainer is a certified consultant and has significant amount of experience in working with the technology.

    Yes, we accept payments in two installments.

    If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

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