Salesforce Service Cloud Training

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5796 learners

Gain complete knowledge on the customer service application with salesforce service cloud certification course

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CurriculumProjectsTraining OptionsFor CorporatesReviewsJob SupportFAQs

Course Includes

  • Live Training

    30 Hrs of Sessions

  • Lab Sessions

    20 Hrs of Labs

  • Two Real-time Use cases

    Real-time Use cases

  • 24/7 Lifetime Support

    24/7 Lifetime Support

  • Certification Assistance

    Certification Based Curriculum

  • Flexible Schedule

    Flexible Schedules

  • One-on-onedoubtclearing

    One-on-one doubt clearing

  • Careerpathguidance

    Career path guidance

  • JobSupport

    Job Support

About Salesforce Service Cloud Course

Become job-ready by gaining a firm foundation on all the fundamentals of Salesforce Service Cloud from scratch to advanced level techniques through our hands-on training sessions. You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create console for service application, etc., and also skills to design and implement Service Cloud solutions through real-life projects and use cases. Enroll now and get certified.

Salesforce Service Cloud Training
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Course Coverage

Salesforce Service Cloud Course Curriculum

You will be exposed to the complete Salesforce Service Cloud Trainingcourse details in the below sections.

Industry Knowledge

Case Management

Solution Design

free

Add-ons

Most of the Salesforce Service Cloud Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands-on Salesforce Service Cloud Projects

Our Salesforce Service Cloud Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    Training Options

    Choose your own comfortable learning experience.

    Self-Paced Videos

    12 hrs of E-Learning Videos

    self-paced

    Get Pricing

    • 12 hours of Salesforce Service Cloud Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get lifetime access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community

    Live Instructor-Led

    30 hrs of Remote Classes in Zoom/Google meet

    online

    2024 Batches

    Start - End

    Time

    Weekdays

    May 28 - Jun 12

    07:00 PM

    Weekend

    Jun 01 - Jun 16

    07:00 PM

    Weekdays

    Jun 04 - Jun 19

    09:00 AM

    Weekend

    Jun 08 - Jun 23

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Schedule your sessions at your comfortable timings.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.
    100% Money back guarantee

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    Salesforce Service Cloud Certification

    Shall I appear for Salesforce Service Cloud certification exam after completion of Salesforce Service Cloud course?

    Our Salesforce Service Cloud course covers all the topics that are required to clear Salesforce Service Cloud certification. Trainer will share Salesforce Service Cloud certification guide, Salesforce Service Cloud certification sample questions, Salesforce Service Cloud certification practice questions.
    MindMajix certificate
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    User Testimonials

    • 4500 +

      COURSE REVIEWS
    • 4.6

      AVERAGE RATING
    • 98 %

      SATISFIED LEARNERS
    I have recently completed my Salesforce Service Cloud Training at MindMajix. It was a good learning experience. Trainers are well experienced and the whole training is gi...
    Read More
    Siva Prasad
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    Developer5

    Job Assistance Program

    We take pride in being part of 5 lakh plus career transitions worldwide
    MindMajix-Job-Assistance-ProgramMindMajix-Job-Assistance-Program
    Connect with Learning Advisor

    Job Support Program

    Online Work Support for your on-job roles.

    jobservice

    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
    Learn MoreGet Job Support

    Career Transition

    Many professionals transformed careers with better pay and higher positions.

    Reviewer
    Senior Engineer to Network Engineer

    Arka Basak is now working for Conentrix as a Network Engineer, who took VAPT Training from MindMajix while he was working for CSS Corp as a Senior Engineer. 

    Company Logo
    Senior Engineer
    arrow
    Present Company
    Network Engineer

    76% of learners got 5x hike

    dollar

    68% of learners got promoted

    review

    83% of learners got certified

    medal

    Salesforce Service Cloud Training Objectives

    Course Objectives

    Upon completion of this course, you’ll learn about:

    • Lightning Service Console
    • Monitor social media channels
    • Custom Reports
    • Omni-channel Routing
    • Workflow

    Why should you learn Salesforce Service Cloud to grow your career?

    • Salesforce has nearly 20% of the global CRM market and is being used by a majority of the Fortune 500 companies.
    • Salesforce offers is also extremely promising jobs as well as growth opportunities.
    • The average pay scale of a Salesforce Service Cloud developer is $113,361 per annum.

    Who should learn Salesforce Service Cloud?

    The following professions get benefited by learning this course:

    • Advance developers
    • Administrators 
    • Salesforce developers
    • Business analyst
    • Cloud computing consultants

    What are the prerequisites for the Salesforce Service Cloud course?

    The prerequisite required to complete this course is that you need to achieve active Salesforce Administrator Certification.

    What will you learn in this Salesforce Service Cloud training?

    By the end of this training, you’ll be able to :

    • Understand the terminology of Service Cloud
    • Define the factors influencing the contact centre 
    • Understand designing and deployment strategies appropriate for a contact centre
    • Create and handle data migration strategy.
    • Determine the functionality over different interaction channels 
    • Design management solution from case creation 
    • Handle extensive data and transaction volume issues.
    View More
    industry statistic

    Industry Statistics

    Jobs / Month

    4057

    Avg. Salary

    $116,063

    Job Roles

    Why MindMajix?

    elearning

    10+

    Years of Expertise

    E-Learning Industry

    corporate

    200+

    Corporates

    Global Clients

    courses

    500+

    Courses

    Largest LMS

    learner

    512k+

    Learners

    Careers Upskilled

    Salesforce Service Cloud Training FAQs

    • General
    • Self-Paced
    • Online
    • Corporate

    What if I miss the class?

    You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.

    I want to complete the training in a few days or a week? Is it possible?

    Yes, we got custom training programs to complete the course as you need.

    What are the system requirements I need to attend online training?

    You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

    How can I access recorded videos of my training sessions?

    You can access the recorded videos through our LMS after every session.

    Do I get any discount on the course?

    Yes, you get two kinds of discounts. They are group discounts and referral discounts.

    • A group discount is offered when you join as a group of three or more.
    • When you are referred by someone already enrolled for training, you receive a referral discount.
    View More
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