About Salesforce Service Cloud Course

Become job-ready by gaining a firm foundation on all the fundamentals of Salesforce Service Cloud from scratch to advanced level techniques through our hands-on training sessions. You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create console for service application, etc., and also skills to design and implement Service Cloud solutions through real-life projects and use cases. Enroll now and get certified.

Salesforce Service Cloud Training
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Course Coverage

Course Includes

Live Training

30 Hours of Sessions

Lab Sessions

20 Hours of Labs

Flexible Schedule

Flexible Schedules

FREE Demo on Request

FREE Demo on Request

24/7 Lifetime Support

24/7 Lifetime Support

One-on-One Doubt Clearing Sessions

One-on-One Doubt Clearing

Certification Assistance

Certification Oriented Curriculum

Two Real-time Project Use cases

Real-time Project Use cases

Request for more information

Salesforce Service Cloud Course Curriculum

You will be exposed to the complete Salesforce Service Cloud Trainingcourse details in the below sections.

Industry Knowledge

Case Management

Solution Design

Hands-on Salesforce Service Cloud Projects

Our Salesforce Service Cloud Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    Training Options

    Choose your own comfortable learning experience.

    Self-Paced Videos

    30 hrs of E-Learning Videos

    self-paced


    • 30 hours of Salesforce Service Cloud Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get lifetime access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community

    Live Online

    30 hrs of Remote Classes in Zoom/Google meet

    online

    Batch

    Start - End

    Time

    Weekdays

    May 24 - Jun 08

    07:30PM EST

    Weekend

    May 28 - Jun 12

    08:00 PM EST

    Weekdays

    May 31 - Jun 15

    07:30PM EST

    Weekend

    Jun 04 - Jun 19

    08:00 PM EST


    • + Includes Self-Paced

    • Live demonstration of the industry-ready skills.
    • Schedule your sessions at your comfortable timings.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.

    Timings doesn't suit you ?Let us know

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team’s specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases

    Served 120+ Corporates

    Salesforce Service Cloud Certification

    Show the world that you have pursued one of the best in the industry.

    Shall I appear for Salesforce Service Cloud certification exam after completion of Salesforce Service Cloud course?

    Our Salesforce Service Cloud course covers all the topics that are required to clear Salesforce Service Cloud certification. Trainer will shareSalesforce Service Cloud certification guide, Salesforce Service Cloud certification sample questions, Salesforce Service Cloud certification practice questions.

    MindMajix certificate

    Salesforce Service Cloud Training Course Reviews

    S

    Siva Prasad

    Developer

    I have recently completed my Salesforce Service Cloud Training at MindMajix. It was a good learning experience. Trainers are well experienced and the whole training is gi
    Read more...

    K

    Katherine

    Salesforce Service cloud Developer

    Recently I had taken my Salesforce Service cloud training at MindMajix. I felt nervous in the beginnig, but later on I felt very comfortable, because the trainer is well
    Read more...

    H

    Harish Suggu

    Developer

    I have recently opted for the salesforce Service cloud training from MindMajix. Initially, I was in dilemma whether to join MindMajix or not, but later I realised that w
    Read more...

    Job Assistance Program

    Your intent to master next level skills are appreciated

    We take pride in being part of 4 lakh plus career transitions worldwide

    Post Training - Access to Premium Features

    counseling sessions

    Career Counseling Sessions

    Once you know the skills, we recommended you understand the eligible job roles, scope, and opportunities.

    Mock Interviews

    Mock Interviews

    Explore what the real-time interviews expect from you.

    Resume Builder

    Custom Resume Builder Access

    We got a resume builder to help you prepare the best resume to win the first impression for recruiters.

    Community Support

    Privileged Community Support

    We make sure to address any real-time challenges our alumni face during their careers through our community platform.

    Life-Time Self-Paced Videos

    Life-Time Self-Paced Videos Access

    Applicable for Live-Online learning mode. Provides a set of self-paced videos to recap the subject whenever/wherever you need.

    Quizzes To Scale

    Quizzes To Scale

    Get access to our Quiz from the LMS to scale your knowledge.

    Salesforce Service Cloud Training Objectives

    Course Objectives

    Upon completion of this course, you’ll learn about:

    • Lightning Service Console
    • Monitor social media channels
    • Custom Reports
    • Omni-channel Routing
    • Workflow
    • Salesforce has nearly 20% of the global CRM market and is being used by a majority of the Fortune 500 companies.
    • Salesforce offers is also extremely promising jobs as well as growth opportunities.
    • The average pay scale of a Salesforce Service Cloud developer is $113,361 per annum.

    The following professions get benefited by learning this course:

    • Advance developers
    • Administrators 
    • Salesforce developers
    • Business analyst
    • Cloud computing consultants

    The prerequisite required to complete this course is that you need to achieve active Salesforce Administrator Certification.

    By the end of this training, you’ll be able to :

    • Understand the terminology of Service Cloud
    • Define the factors influencing the contact centre 
    • Understand designing and deployment strategies appropriate for a contact centre
    • Create and handle data migration strategy.
    • Determine the functionality over different interaction channels 
    • Design management solution from case creation 
    • Handle extensive data and transaction volume issues.
    industry statistic

    Industry Statistics

    Jobs / Month

    4057

    Avg. Salary

    $116,063

    9

    + Years of
    E-Learning
    Experience

    10

    + Years of
    Experienced
    Trainers

    120

    + Served
    Global
    Corporates

    470k

    + Students
    Careers
    Transformed

    570

    + Offers
    IT/Software
    Courses

    Salesforce Service Cloud Training FAQs

    What if I miss the class?

    You can access the recording of the missed class through our LMS. We record each training session and upload it after the session to our LMS which can be accessible to the students.

    Yes, we got custom training programs to complete the course as you need.

    You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

    You can access the recorded videos through our LMS after every session.

    Yes, you get two kinds of discounts. They are group discounts and referral discounts.

    • A group discount is offered when you join as a group of three or more.
    • When you are referred by someone already enrolled for training, you receive a referral discount.

    STILL GOT QUERIES?

    Get a Live FREE Demo
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