Salesforce Service Cloud Training

  • (5.0)
  • 750 Ratings
  • Learners : 775
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Course Overview

Mindmajix Salesforce Service Cloud (ADM-261) Training helps students to Learn salesforce customer service platform by expertise in the concepts of Lightning Service Console, Workflow and Approvals, Omni-channel Routing, Monitor social media channels, Custom Reports and Dashboards for a 360-degree view of the customer. This course will teach how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI. This course also includes how to configure a Customer Community and create a more interactive experience for the support representative with case feed and the Console.
30 hours of Instructor Led Salesforce Service Cloud Training
Lifetime Access to Recorded Sessions
Real World use cases and Scenarios
Practical Approach
24/7 Support
Expert & Certified Trainers

Immersive Learning

When you learn at Mindmajix, you can always rely on team of experts to provide guidance and support, whenever you need it.

30 Hrs

Lecture

Instructor-Guided Lessons and Activities

Learn key objectives through expert-led lectures, discussions, and exercises.

20 Sessions

Labs & Exercises

Hands-on practice on Tools

Practice new skills and dive deeper into the day’s key topics

15 Mins After Each Session

Doubts Calrifications

Q & A Session.

Wrap up the session with clarification on concepts and labs, if needed.

See What You'll Learn

Have any queries regarding course curriculum, speak to our course advisor

Connect with Advisor

Modes of Training

For Individuals
For Corporates

Our Course in Comparison

  • Features
  • Setup Demos at your Convenient Time
  • 1-1 Training
  • Batch Start Dates
  • Customize Course Content
  • LifeLong Access to LMS
  • 24*7 Support
  • EMI Option
  • Group Discounts
  • Mindmajix
  • Flexible
  • Other Virtual Live Classes
  • Fixed

Loved by Users

Upcoming Batches

  • Weekday

    Jan 24 (2 hrs a day)

    7:00 AM IST
  • Weekend

    Jan 26 (2 hrs a day)

    7:00 AM IST
  • Weekend

    Jan 27 (2 hrs a day)

    7:00 AM IST
  • Weekday

    Jan 29 (2 hrs a day)

    7:00 AM IST
  • Weekday

    Jan 31 (2 hrs a day)

    7:00 AM IST
  • Weekend

    Feb 2 (2 hrs a day)

    7:00 AM IST
Schedules Doesn't Suit You ?

Our Team can set up a batch at your convinient time.

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Meet Your Team

When you learn at Mindmajix, you can always rely on team of experts to provide guidance and support, whenever you need it.

Course Producers

Our Course Producers are best in their industry and they have provided a best course curriculum.

Instructors

Learn frameworks, tools, Realtime Use-cases and best practices from a Trainer whose daily work involves using them expertly.

24 * 7 Support Team

Our Training Co-ordinators are here to provide you with Course schedules, LMS access and more.

Our expert instructors are here to help you

Earn a Salesforce Service Cloud Certificate of Completion !

Upon successful completion of the program, you will be awarded a Certificate from Mindmajix for Salesforce Service Cloud Training.

Complete Your Course

Successfully complete your course and let the community know about your achievement.

Become Certified

Get your certificate by Mindmajix and have it generated to print with your name.

Impress Your Employer

Don’t just show off your achievement to the community, use it to advance in your career.

FAQ's!

Have questions? We’ve got the answers. Get the details on how you can grow in this course.

Salesforce Certified Service Cloud Professionals course has been designed for those who have fundamental experience in implementing Service Cloud solutions in a customer service  role. Aspirants should be able to successfully design and implement Service Cloud solutions that meet the customer’s requirements, and are manageable and can be scaled up on  the requirement and contribute to long-term customer retention success. Experienced professional in consumer behavior can easily grasp the content. Fresher just out of their colleges can find difficulties in learning these video presentations. At Mindmajix we have dedicated trainer who facilitates youngsters on live demo classes so that they can better understand the content and pass the assessment with flying colors.

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

There are some Group discounts available if the participants are more than 2.

As we are one of the leading providers of Live Instructor LED training, We have customers from USA, UK, Canada, Australia, UAE, Qatar, NZ, Singapore, Malaysia, India and other parts of the world. We are located in USA. Offering Online Training in Cities like

Minneapolis, Melbourne, Jacksonville, Davidson, Murfreesboro, Auckland, Carlsbad,  San Marcos, Tacoma, Bellevue, Garland, Raleigh-Cary, Fort Lauderdale, Miami, Toronto, Wellington, Gilbert, Tempe, Alexandria, Chandler, Scottsdale, Peoria, Honolulu, Raleigh, Nashville, Plano, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Hyderabad, Bangalore, Pune, Mumbai, Delhi, Dubai, Doha, Brisbane, Perth etc…

<p>After becoming a Salesforce Service Cloud Professional you will be able to&nbsp;</p> <p>Design customer service centers for organizations that provide solutions with the help of these portals.<br /> Design interaction methods and build interfaces to maximize Customer Service Representative&rsquo;s productivity.<br /> Manage the data collected and design the required analytics to track key industry parameters.</p>
<p>Service Cloud facilitates users to automate service processes, streamline workflows and find key articles, topics and experts to support the customer service representative. The intention is to develop customer relationship to the next level, across multiple channels and on any device. Service cloud &quot;listens&quot; and &ldquo;responds&rdquo; to customers across all social platforms and automatically route customers to the appropriate customer service representative. Social customer service integrates itself with the Salesforce Customer Success Platform, which facilitates the social team to collect a comprehensive portrait of the customer to initiate and inform responses. Service Cloud is the world&rsquo;s top-ranking customer care and service solution.</p>
<p>Salesforce Service Cloud Training has been designed for professionals with trained and experienced as Salesforce administrator&nbsp; who want to earn the Salesforce Service Cloud Consultant certification. If you aren&rsquo;t certified as Salesforce Administrator, you will feel difficulty to understand the advanced version of the course.</p> <p>This course will help you to clear the assessment in Service Cloud Consultant Salesforce Certification exam. The designer of the course is well experienced as customer service and were known for engaging and acquiring new customers and retaining them. They have further simplified the course for better understanding to all. The materials are very simple to understand video presentation with a demonstration of the software user interface. This is one of the futuristic professions that will landscape the future economy worldwide.</p>
<p>Hands on training with the application with real time customers and case studies from many organizations which are not using the software. Through these projects aspirants can understand the merits of the software.</p> <h3><span>Salesforce Service Cloud learning trends &ndash;</span></h3> <p>Salesforce Service cloud professionals are more equipped to understand consumer behavior and design the best solution to acquire and retain more customers.<br /> Salesforce Cloud Professionals have higher chance to climb the hierarchy as compared to professional still dealing customers with traditional methods.</p> <h3><span>Salaries earned by Salesforce Service Cloud Professional are &ndash;</span></h3> <p>Salesforce Service Cloud Professionals = $ 82000 per annum<br /> Salesforce Service Cloud Expert = $ 1,00,000 per annum<br /> Salesforce Service Cloud Developer = $ 95,000 per annum</p> <p><img alt="Salesforce Service Cloud Salary Trends" src="https://mindmajix.com/docs/images/Picture1(5).jpg" title="Salesforce Service Cloud Salary Trends" /></p> <p><strong>Disclaimer</strong> - This information related to salary trends of IBM Bluemix experts cannot be same everywhere. Depending on location, it can vary up to some extent.</p> <p>Mindmajix offers different Salesforce certification training according to your desire with hands-on experience on Salesforce concepts</p> <table border="1" cellpadding="1" cellspacing="1" dir="ltr"> <tbody> <tr> <td><a href="https://mindmajix.com/salesforce-admin-training" target="_blank">Salesforce Administration Training</a></td> <td><a href="https://mindmajix.com/salesforce-lightning-training" target="_blank">Salesforce Lightning Training</a></td> </tr> <tr> <td><a href="https://mindmajix.com/salesforce-advanced-developer-training" target="_blank">Salesforce Advanced Developer Training</a></td> <td><a href="https://mindmajix.com/salesforce-developer-training" target="_blank">Salesforce Developer Training</a></td> </tr> <tr> <td><a href="https://mindmajix.com/salesforce-iot-training" target="_blank">Salesforce IoT Training</a></td> <td><a href="https://mindmajix.com/salesforce-app-builder-training" target="_blank">Salesforce App Builder Certification Training</a></td> </tr> <tr> <td><a href="https://mindmajix.com/salesforce-appexchange-training" target="_blank">Salesforce AppExchange Training</a></td> <td><a href="https://mindmajix.com/salesforce-training">Salesforce Certification Training</a></td> </tr> <tr> <td>and many <a href="https://mindmajix.com/salesforce-courses">more..</a></td> </tr> </tbody> </table>
<p style="text-align:justify">There are basically two options for getting certified, depending on the experience of the aspirant.</p> <p style="margin-left:40px; text-align:justify">Beginner&rsquo;s Level Diploma in Salesforce Service Cloud Training&nbsp;<br /> Advanced Level Diploma in Salesforce Service Cloud Training&nbsp;<br /> (For those who have experience and are certified Sales Force&nbsp; Adminstrators)</p> <p style="text-align:justify">Salesforce Service Cloud Professional completely armed with Artificially Intelegence Customer Servive Portals and stand alone in the crowd. Technical frenzy customers are also much attached to these organizations who adopt state of the art facilities to enhance the satisfaction level of the customers.</p> <p style="text-align:justify"><strong>MindMajix Salesforce Service Cloud&nbsp;Course Completion Certificate</strong></p> <p style="text-align:justify">Mindmajix guarantees that the educational experience you gain will deliver value even after you complete the course with its course completion certificate. This will undoubtedly be one of the valuable certifications for your career path and your first step in building a career in this course. You can earn this after successful completion of your project work and can get your CV noticed. It also shows you are motivated to learn and that you have genuine expertise.</p>

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