Salesforce Service Cloud Training

Gain complete knowledge on the customer service application with salesforce service cloud certification course

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5796 learners
Trusted by 130+ corporates
Join the cohortGet instant access (self-paced)
Salesforce Service Cloud Training

Course Features

100% Money back guarantee
Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

About Salesforce Service Cloud Course

Become job-ready by gaining a firm foundation on all the fundamentals of Salesforce Service Cloud from scratch to advanced level techniques through our hands-on training sessions. You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create console for service application, etc., and also skills to design and implement Service Cloud solutions through real-life projects and use cases. Enroll now and get certified.

Salesforce Service Cloud Training
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Course Coverage

Salesforce Service Cloud Course Curriculum

You will be exposed to the complete Salesforce Service Cloud Trainingcourse details in the below sections.

Topic-wise Content Distribution

Industry Knowledge

Case Management

Solution Design

Interaction Channels

Knowledge Management

Implementation Strategy

Contact Center Analytics

Integration and Data Management

free

Add-ons

Most of the Salesforce Service Cloud Jobs in the industry expect the following add-on skills. Hence, we offer these skills-set as FREE Courses (Basics) to ease your learning process and help you stay ahead of the competition.

Agile & Scrum

Hands-on Salesforce Service Cloud Projects

Our Salesforce Service Cloud Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    logoTraining Options

    Choose your own comfortable learning experience.

    Best Value

    On-Demand Training

    12 hrs of Self-Paced Videos

    • 12 hours of Salesforce Service Cloud Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get one year access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community
    self-paced

    Get Pricing

    Preferred

    Live Online (Instructor-Led)

    30 hrs of Remote Classes in Zoom/Google meet

    2025 Batches

    Start - End

    Local Time

    Weekdays

    Dec 02 - Dec 17

    07:00 PM

    Weekend

    Dec 06 - Dec 21

    07:00 PM

    Weekdays

    Dec 09 - Dec 24

    09:00 AM

    Weekend

    Dec 13 - Dec 28

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.
    online

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    Salesforce Service Cloud Certification

    Passing Salesforce Service Cloud Quizzes & Assessment exams is mandatory to attain the Salesforce Service Cloud Course Completion certificate

    • An Industry-recognized certificate by Mindmajix.
    • Shareable certificate - add to your LinkedIn profile

    Shall I appear for Salesforce Service Cloud certification exam after completion of Salesforce Service Cloud course?

    Our Salesforce Service Cloud course covers all the topics that are required to clear Salesforce Service Cloud certification. Trainer will share Salesforce Service Cloud certification guide, Salesforce Service Cloud certification sample questions, Salesforce Service Cloud certification practice questions.
    MindMajix certificate
    Zoom

    Salesforce Service Cloud Training FAQs

    Course Objectives

    Upon completion of this course, you’ll learn about:

    • Lightning Service Console
    • Monitor social media channels
    • Custom Reports
    • Omni-channel Routing
    • Workflow

    Why should you learn Salesforce Service Cloud to grow your career?

    • Salesforce has nearly 20% of the global CRM market and is being used by a majority of the Fortune 500 companies.
    • Salesforce offers is also extremely promising jobs as well as growth opportunities.
    • The average pay scale of a Salesforce Service Cloud developer is $113,361 per annum.

    Who should learn Salesforce Service Cloud?

    The following professions get benefited by learning this course:

    • Advance developers
    • Administrators 
    • Salesforce developers
    • Business analyst
    • Cloud computing consultants

    What are the prerequisites for the Salesforce Service Cloud course?

    The prerequisite required to complete this course is that you need to achieve active Salesforce Administrator Certification.

    What will you learn in this Salesforce Service Cloud training?

    By the end of this training, you’ll be able to :

    • Understand the terminology of Service Cloud
    • Define the factors influencing the contact centre 
    • Understand designing and deployment strategies appropriate for a contact centre
    • Create and handle data migration strategy.
    • Determine the functionality over different interaction channels 
    • Design management solution from case creation 
    • Handle extensive data and transaction volume issues.
    More general questions? See our FAQ ↗
    TESTIMONIALS
    What Learners say about Mindmajix
    Quote

    I have recently completed my Salesforce...

    I have recently completed my Salesforce Service Cloud Training at MindMajix. It was a good learning experience. Trainers are well experienced and the whole training is given by targeting the real-time industry standards. Really I enjoyed the training. Thank you MindMajix.
    S

    Siva Prasad

    Developer

    Quote

    Recently I had taken my Salesforce...

    Recently I had taken my Salesforce Service cloud training at MindMajix. I felt nervous in the beginnig, but later on I felt very comfortable, because the trainer is well mannered, he took care towards every trainee. Classes were very informative, and the instructor was able to clear all my queries. And I'm very happy with the training. And My heartfull thanks to MindMajix.
    K

    Katherine

    Salesforce Service cloud Developer

    Quote

    I have recently opted for the...

    I have recently opted for the salesforce Service cloud training from MindMajix. Initially, I was in dilemma whether to join MindMajix or not, but later I realised that was one of the best decision I have ever made. The trainer was well experienced, having more than ten years of real-time expertise. He was so helpful and clarified each doubt instantly, and also have access to real-world scenarios.Thank you MindMajix for being part of my success.
    H

    Harish Suggu

    Developer

    Quote

    We appreciate the practical-based Salesforce training...

    We appreciate the practical-based Salesforce training we received from MindMajix. The training gave our employees a deep understanding of Salesforce Development and administration concepts and the ability to apply them in their work. Now, we are ready to tackle challenging projects.
    A

    Abhiudaya Pratyush

    Lead - Salesforce Cloud, D&IT

    Quote

    Excellent hands-on training

    Excellent hands-on training! MindMajix did a great job providing a supportive and flexible learning environment. We appreciate our partnership with MindMajix because the training helped us explore Microservices from the basics to the advanced.
    V

    Vishwas Babre

    Senior Technical Manager

    Quote

    Our cyberArk training with Mindmajix gave...

    Our cyberArk training with Mindmajix gave our employees the competency to protect digital assets from modern cyberattacks. We made it because of MindMajix's latest course content and the trainer's excellent delivery.
    B

    Baswaraj Ramshette

    Global Head of Infra, Security and Networks,

    Quote

    The UiPath training with MindMajix was...

    The UiPath training with MindMajix was very transformative. We could witness the upgrade in the knowledge base of the employees who completed the training. Now, we manage our tasks with more confidence involving UiPath.
    A

    AJ Jones

    Business Analyst at American Red Cross, Culpeper, Virginia, United States

    Quote

    For Equinox, choosing MindMajix as the...

    For Equinox, choosing MindMajix as the learning partner is a big win. The training helped our employees align with the latest trends in harnessing AI Power in CRM, and their contribution to our recent business growth has been significant.
    J

    Jenn Sayre, PMP, POPM (she/her)

    IT Business Systems Analyst, Sales Applications • CX GTM Global Program Manager - WomenConnect

    Quote

    Our partnership with MindMajix is entirely...

    Our partnership with MindMajix is entirely productive. The hands-on training helped our employees learn to work confidently with the Oracle Apex platform and develop applications, and our productivity has definitely improved after the training.
    G

    GopalRathinam Ramadoss

    Team Leader - DB Admin

    How to prepare for a career in Salesforce Service Cloud

    Learn, practice & Master Salesforce Service Cloud Concepts
    ✓Attend classes & Demonstrate your proficiency in use cases & Lab Assignments
    Enhance Your Professional Profile
    ✓Craft an attractive resume and LinkedIn profile with personalized advice.
    Access Career support
    ✓Leverage dedicated guidance to successfully navigate the Salesforce Service Cloud job market
    Path
    Earn a Valued Certificate
    ✓Elevate your resume with a Course Completion Certificate from Mindmajix that stands out!
    Mock Interview
    ✓Experience real-time interview simulations with Mindmajix SMEs
    Qualify for in-demand job titles
    ✓$116,063+ median U.S. salary for Salesforce Service Cloud Professionals. Apply for : positions -

    Hear From Our Learners

    Salesforce Service Cloud Training Resources

    Salesforce Service Cloud Interview Questions

    Salesforce Service Cloud Interview Questions

    Access comprehensive Salesforce Service Cloud interview questions and answers to prepare for your next job opportunity. Practice with real-world scenarios and expert tips.

    Try it out
    Salesforce Service Cloud Resume Templates

    Salesforce Service Cloud Resume Templates

    Download professional Salesforce Service Cloud resume templates tailored for industry roles. Includes sample resumes, formatting guidelines, and best practices.

    Try it out
    Salesforce Service Cloud Practice Quiz

    Salesforce Service Cloud Practice Quiz

    Test your Salesforce Service Cloud knowledge with our interactive quizzes. Features multiple-choice questions, instant feedback, and detailed explanations.

    Try it out

    logoOn-Job Support Service

    Online Work Support for your on-job roles.

    jobservice
    @Learner@SME

    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
    Learn MoreContact us
    Teams across the globe run on MindMajix
    +
    Learners, Careers Upskilled
    • +
      Courses, Largest LMS
    • +
      Corporates, Global Clients
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