Salesforce Service Cloud Training

Salesforce Service Cloud Training

  • (5.0)
  •   |   775 Enrolled
  •   |   Certification : Yes

Service Cloud facilitates users to automate service processes, streamline workflows and find key articles, topics and experts to support the customer service representative. The intention is to develop customer relationship to the next level, across multiple channels and on any device. Service cloud \"listens\" and “responds” to customers across all social platforms and automatically route customers to the appropriate customer service representative. Social customer service integrates itself with the Salesforce Customer Success Platform, which facilitates the social team to collect a comprehensive portrait of the customer to initiate and inform responses. Service Cloud is the world’s top-ranking customer care and service solution

Why This Course?

  • Avg. Salary for Salesforce Service Cloud $61,031 PA.
  • Salesforce Service Cloud has a market share of about 1.32%.
  • Used by top industries across various business Verticals. Ex: Appirio Inc., Voya Financial, Acumen Solutions, Inc. etc.