Salesforce Service Cloud Training

Upon completion of this course, you’ll learn about:

• Lightning Service Console
• Monitor social media channels
• Custom Reports
• Omni-channel Routing
• Workflow

• Salesforce has nearly 20% of the global CRM market and is being used by a majority of the Fortune 500 companies.
• Salesforce offers is also extremely promising jobs as well as growth opportunities.
• The average pay scale of a Salesforce Service Cloud developer is $113,361 per annum.

The following professions get benefited by learning this course:

• Advance developers
• Administrators 
• Salesforce developers
• Business analyst
• Cloud computing consultants

The prerequisite required to complete this course is that you need to achieve active Salesforce Administrator Certification.

By the end of this training, you’ll be able to :

• Understand the terminology of Service Cloud
• Define the factors influencing the contact centre 
• Understand designing and deployment strategies appropriate for a contact centre
• Create and handle data migration strategy.
• Determine the functionality over different interaction channels 
• Design management solution from case creation 
• Handle extensive data and transaction volume issues.

Yes, we got custom training programs to complete the course as you need.

You need good internet connectivity with a mobile/tab/laptop/system installed with Zoom/Meet.

You can access the recorded videos through our LMS after every session.

Yes, you get two kinds of discounts. They are group discounts and referral discounts.

• A group discount is offered when you join as a group of three or more.
• When you are referred by someone already enrolled for training, you receive a referral discount.

You will get a verifiable course completion certificate once you attend all the sessions and successfully submit the assessments.

We provide you with all the necessary resources and guidance to get certified with the relevant software/technology vendor on your own.

Yes, our experts help you draft the perfect resume that matches your desired job roles.

Yes, we help you with placement assistance through mock interviews, resume building, and by forwarding your profile to our corporate clients seeking trained resources.

A mock interview is a unique program we offer to help you experience real-time interviews.
Our expert connects with you, conducts an interview, and provides you feedback and quick tips to improve your skills as needed.

Yes, we have associated partners who allow payments through three/six easy installments.

Yes, you can customize the course curriculum as per your requirements.

Yes, we provide feasibility to attend the next batch for the missing sessions; however, we cannot guarantee that the same trainer and the same kind of schedule would be available.

We keep our course curriculum aligned with the current stable Technology / Software version releases.

Yes, we can offer resources depending upon the availability.

In the case of live online training, we consider additional interaction time between the trainer and the learners.

Yes, you can renew the access after one year with a minimal fee.

Yes, we can customize the course curriculum and schedule the sessions as per your project requirements.

Yes, we do conduct assessments.

Yes. On special request, we can extend lab practice sessions for the learners at an extra cost.

Yes, we can arrange consulting sessions with the trainer at an extra cost.