Salesforce Service Cloud Training

Best Seller Salesforce Service Cloud Training

  • (5.0)
  • 750 Ratings
  • Duration : 30 Hrs
  • Lab Sessions : 20
  • Certification Pass : Guaranteed
  • Learners : 775

Mindmajix Salesforce Service Cloud (ADM-261) Training helps students to Learn salesforce customer service platform by expertise in the concepts of Lightning Service Console, Workflow and Approvals, Omni-channel Routing, Monitor social media channels, Custom Reports and Dashboards for a 360-degree view of the customer. This course will teach how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI. This course also includes how to configure a Customer Community and create a more interactive experience for the support representative with case feed and the Console.

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Weekend Track
Duration : 15 Weekends Hours: 2hr/day
Regular Track
Duration : 30 Days Hours: 1hr/day
Fast Track
Duration : 15 Days Hours: 2hr/day
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Modes of Training

Self Paced

Self Paced Video Learning

Access to High Quality pre-recorded Salesforce Service Cloud Training videos (from a previous live training).

Instructor

Instructor Led Live Training

Live Online training by Certified & industry expert Trainers & On Demand Dedicated Cloud lab and LMS access.

corporate

Corporate Training

Self-Paced e-learning and/or instructor-led Live online training options & Learning Management System access.

After becoming a Salesforce Service Cloud Professional you will be able to 

Design customer service centers for organizations that provide solutions with the help of these portals.
Design interaction methods and build interfaces to maximize Customer Service Representative’s productivity.
Manage the data collected and design the required analytics to track key industry parameters.

Service Cloud facilitates users to automate service processes, streamline workflows and find key articles, topics and experts to support the customer service representative. The intention is to develop customer relationship to the next level, across multiple channels and on any device. Service cloud "listens" and “responds” to customers across all social platforms and automatically route customers to the appropriate customer service representative. Social customer service integrates itself with the Salesforce Customer Success Platform, which facilitates the social team to collect a comprehensive portrait of the customer to initiate and inform responses. Service Cloud is the world’s top-ranking customer care and service solution.

Salesforce Service Cloud Training has been designed for professionals with trained and experienced as Salesforce administrator  who want to earn the Salesforce Service Cloud Consultant certification. If you aren’t certified as Salesforce Administrator, you will feel difficulty to understand the advanced version of the course.

This course will help you to clear the assessment in Service Cloud Consultant Salesforce Certification exam. The designer of the course is well experienced as customer service and were known for engaging and acquiring new customers and retaining them. They have further simplified the course for better understanding to all. The materials are very simple to understand video presentation with a demonstration of the software user interface. This is one of the futuristic professions that will landscape the future economy worldwide.

Hands on training with the application with real time customers and case studies from many organizations which are not using the software. Through these projects aspirants can understand the merits of the software.

Salesforce Service Cloud learning trends –

Salesforce Service cloud professionals are more equipped to understand consumer behavior and design the best solution to acquire and retain more customers.
Salesforce Cloud Professionals have higher chance to climb the hierarchy as compared to professional still dealing customers with traditional methods.

Salaries earned by Salesforce Service Cloud Professional are –

Salesforce Service Cloud Professionals = $ 82000 per annum
Salesforce Service Cloud Expert = $ 1,00,000 per annum
Salesforce Service Cloud Developer = $ 95,000 per annum

Salesforce Service Cloud Salary Trends

Disclaimer - This information related to salary trends of IBM Bluemix experts cannot be same everywhere. Depending on location, it can vary up to some extent.

Mindmajix offers different Salesforce certification training according to your desire with hands-on experience on Salesforce concepts

Salesforce Administration Training Salesforce Lightning Training
Salesforce Advanced Developer Training Salesforce Developer Training
Salesforce IoT Training Salesforce App Builder Certification Training
Salesforce AppExchange Training Salesforce Certification Training
and many more..

Salesforce Certified Service Cloud Professionals course has been designed for those who have fundamental experience in implementing Service Cloud solutions in a customer service  role. Aspirants should be able to successfully design and implement Service Cloud solutions that meet the customer’s requirements, and are manageable and can be scaled up on  the requirement and contribute to long-term customer retention success. Experienced professional in consumer behavior can easily grasp the content. Fresher just out of their colleges can find difficulties in learning these video presentations. At Mindmajix we have dedicated trainer who facilitates youngsters on live demo classes so that they can better understand the content and pass the assessment with flying colors.

Our trainers have relevant experience in implementing real-time solutions on different queries related to different topics. Mindmajix verifies their technical background and expertise.

We record each LIVE class session you undergo through and we will share the recordings of each session/class.

Trainer will provide the Environment/Server Access to the students and we ensure practical real-time experience and training by providing all the utilities required for the in-depth understanding of the course.

If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within 48 hours of initial registration. Please make a note that refunds will be processed within 30 days of prior request.

The Training itself is Real-time Project Oriented.

Yes. All the training sessions are LIVE Online Streaming using either through WebEx or GoToMeeting, thus promoting one-on-one trainer student Interaction.

There are some Group discounts available if the participants are more than 2.

As we are one of the leading providers of Live Instructor LED training, We have customers from USA, UK, Canada, Australia, UAE, Qatar, NZ, Singapore, Malaysia, India and other parts of the world. We are located in USA. Offering Online Training in Cities like

Minneapolis, Melbourne, Jacksonville, Davidson, Murfreesboro, Auckland, Carlsbad,  San Marcos, Tacoma, Bellevue, Garland, Raleigh-Cary, Fort Lauderdale, Miami, Toronto, Wellington, Gilbert, Tempe, Alexandria, Chandler, Scottsdale, Peoria, Honolulu, Raleigh, Nashville, Plano, Montreal, Calgary, Edmonton, Saint John, Vancouver, Richmond, Mississauga, Saskatoon, Kingston, Kelowna, Hyderabad, Bangalore, Pune, Mumbai, Delhi, Dubai, Doha, Brisbane, Perth etc…

The Mindmajix Sellf-Paced Training is for candidates who enjoy learning at their own pace. Our Self-Paced program is comprised of :

Provision to one-on-one sessions,
24/7 Live Support,
Time-to-time doubt clearance,

All these features come as a benefit for the trainees attempting the training.

Yes. You as a learner enjoy the fullest benefits of converting from Self-Paced training to Instructor-Led training at any point of time during the course.

At Mindmajix, we avail Self-Paced Training and Online Instructor-Led Training provided by Industry experienced professionals. Along with them, we specialize in Corporate Training, particularly designed for business organizations. Our elaborately designed Demo Sessions make your vision clear for the subject and motivate you to opt the newer technologies in the industry.

There are basically two options for getting certified, depending on the experience of the aspirant.

Beginner’s Level Diploma in Salesforce Service Cloud Training 
Advanced Level Diploma in Salesforce Service Cloud Training 
(For those who have experience and are certified Sales Force  Adminstrators)

Salesforce Service Cloud Professional completely armed with Artificially Intelegence Customer Servive Portals and stand alone in the crowd. Technical frenzy customers are also much attached to these organizations who adopt state of the art facilities to enhance the satisfaction level of the customers.

MindMajix Salesforce Service Cloud Course Completion Certificate

Mindmajix guarantees that the educational experience you gain will deliver value even after you complete the course with its course completion certificate. This will undoubtedly be one of the valuable certifications for your career path and your first step in building a career in this course. You can earn this after successful completion of your project work and can get your CV noticed. It also shows you are motivated to learn and that you have genuine expertise.

Mindmajix Advantages

  • Expert Instructors
  • Practical Implementation
  • Real- time Case Studies
  • Lifetime Access thru LMS
  • Job Readiness
  • Resume Building
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