Salesforce Service Cloud Training

Salesforce Service Cloud Training

  • (5.0)
  •   |  750 Ratings
  • Course Fee
  • Duration : 30 Hrs
  • Lab Sessions : 20
  • Certification Pass : Guaranteed
  • Learners : 775

Mindmajix Salesforce Service Cloud (ADM-261) Training helps students to Learn salesforce customer service platform by expertise in the concepts of Lightning Service Console, Workflow and Approvals, Omni-channel Routing, Monitor social media channels, Custom Reports and Dashboards for a 360-degree view of the customer. This course will teach how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI. This course also includes how to configure a Customer Community and create a more interactive experience for the support representative with case feed and the Console. Read more

Salesforce Service Cloud Training Details
Track Regular Track Weekend Track Fast Track
Course Duration 30 Hrs 8 Weekends 15 Days
Hours 1hr/day 2 Hours a day 2 Hours a day
Training Mode Online Classroom Online Classroom Online Classroom
Mindmajix Demo Video

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