Course Overview

Become job-ready by gaining a firm foundation on all the fundamentals of Salesforce Service Cloud from scratch to advanced level techniques through our hands-on training sessions. You will gain in-depth knowledge of how to configure Salesforce, set up service contracts, create console for service application, etc., and also skills to design and implement Service Cloud solutions through real-life projects and use cases. Enroll now and get certified.

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Course Coverage

Key Features

Live Training

30 Hrs Live Training

Lab Sessions

20 hrs Lab Sessions

Certification Assistance

Certification Assistance

Career Assistance

Career Assistance

Flexible Schedule

Flexible Schedule

24/7 Lifetime Support

24/7 Lifetime Support

Course Content

You will be exposed to the complete Salesforce Service Cloud Trainingcourse details in the below sections.

Industry Knowledge

Case Management

Solution Design

Request for more information

Projects

Our Salesforce Service Cloud Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    career info

    The average salary of Salesforce Service Cloud per annum in the USA is $116,063 - NeuVoo

    For Individuals

    Choose your own comfortable learning experience.

    Live Online Trainingpreferred

    • Live demonstration of features and practicals.
    • Schedule your sessions at your comfortable timings.
    • Instructor led training with practical lab sessions.
    • Real time projects and certification guidance.
    Upcoming Live Online Classes

    Duration: 30 hrs

    Batch

    Start - End

    Time

    Weekdays

    Jul 28 - Aug 12

    07:30 PM EST

    Weekdays

    Aug 02 - Aug 17

    07:30 PM EST

    Weekend

    Aug 07 - Aug 22

    07:30 PM EST

    Weekend

    Aug 21 - Sep 05

    07:30 PM EST



    Self-Paced Training

    • Complete set of videos similar to live online sessions
    • Learn technology at your own pace.
    • Get access for lifetime.
    • Latest version Salesforce Service Cloud Training videos guaranteed.

    1. Industry Knowledge

    2. Case Management


    For Business

    Be ready with the skills before the industry adopts the technology.

    Corporate Training

    • Choose mode that best suits your convenience, time, and budget from Self-Paced, Live Instructor-led Online, or Classroom modes
    • Engage in complete practical demonstration, discussions,and exercises based on practical use cases
    • Have a schedule that is convenient as per your work schedule and time zone
    • Gain industry insights during the training delivered by insdustry experts
    • Customize the course scope as per your project requirements
    • Gain complete guidance on obtaining a certification

    Contact us

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    capgemini
    deloitte
    intel
    novartis
    pwc
    techdata
    visa
    tata_power

    Show the world that you have pursued one of the best in the industry.

    Certification Details

    Shall I appear for Salesforce Service Cloud certification exam after completion of Salesforce Service Cloud course?

    Our Salesforce Service Cloud course covers all the topics that are required to clear Salesforce Service Cloud certification. Trainer will shareSalesforce Service Cloud certification guide, Salesforce Service Cloud certification sample questions, Salesforce Service Cloud certification practice questions.

    MindMajix certificate

    Course Reviews

    characterI have recently opted for the salesforce Service cloud training from MindMajix. Initially, I was in dilemma whether to join MindMajix or not, but later I realised that was one of the best decision I have ever made. The trainer was well experienced, having more than ten years of real-time expertise. He was so helpful and clarified each doubt instantly, and also have access to real-world scenarios.Thank you MindMajix for being part of my success.

    1/3

    4,60,000 +

    Happy Customers

    Career transition program

    Your intent to master next level skills are appreciated

    We take pride in being part of 4 lakh plus career transitions worldwide

    1/5

    Salesforce Service Cloud Training Objectives

    Course Objectives

    Upon completion of this course, you’ll learn about:

    • Lightning Service Console
    • Monitor social media channels
    • Custom Reports
    • Omni-channel Routing
    • Workflow

    Why should you learn Salesforce Service Cloud to grow your career?

    • Salesforce has nearly 20% of the global CRM market and is being used by a majority of the Fortune 500 companies.
    • Salesforce offers is also extremely promising jobs as well as growth opportunities.
    • The average pay scale of a Salesforce Service Cloud developer is $113,361 per annum.

    Who should learn Salesforce Service Cloud?

    The following professions get benefited by learning this course:

    • Advance developers
    • Administrators 
    • Salesforce developers
    • Business analyst
    • Cloud computing consultants

    What are the prerequisites for the Salesforce Service Cloud course?

    The prerequisite required to complete this course is that you need to achieve active Salesforce Administrator Certification.

    What will you learn in this Salesforce Service Cloud training?

    By the end of this training, you’ll be able to :

    • Understand the terminology of Service Cloud
    • Define the factors influencing the contact centre 
    • Understand designing and deployment strategies appropriate for a contact centre
    • Create and handle data migration strategy.
    • Determine the functionality over different interaction channels 
    • Design management solution from case creation 
    • Handle extensive data and transaction volume issues.

    Salesforce Service Cloud Training FAQs

    Do I get any discount on the course?

    Yes, you get two kinds of discounts. They are group discount and referral discount. Group discount is offered when you join as a group, and referral discount is offered when you are referred from someone who has already enrolled in our training.

    Do Mindmajix accepts the course fees in installments?

    Yes, we accept payments in two installments.

    How Mindmajix’s Refund Policy works?

    If you are enrolled in classes and/or have paid fees, but want to cancel the registration for certain reason, it can be attained within first 2 sessions of the training. Please make a note that refunds will be processed within 30 days of prior request.

    Do you have any Queries?Let us know

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    Years into e-Learning service delivery

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    Years of experienced trainers

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    Reputed corporates worldwide

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    Career transforming technologies

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