Best Seller Salesforce Service Cloud Training
- Duration : 30 Hrs
- Lab Sessions : 20
- Certification Pass : Guaranteed
- Learners : 775
Mindmajix Salesforce Service Cloud (ADM-261) Training helps students to Learn salesforce customer service platform by expertise in the concepts of Lightning Service Console, Workflow and Approvals, Omni-channel Routing, Monitor social media channels, Custom Reports and Dashboards for a 360-degree view of the customer. This course will teach how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI. This course also includes how to configure a Customer Community and create a more interactive experience for the support representative with case feed and the Console.