In this module, trainees will learn the SFDC fundamentals like the importance of Salesforce CRM, salesforce editions, building apps, and salesforce architecture. 

• Define Salesforce and Customer Relationship Management
• Introduction to Force.com
• Why we use Salesforce CRM
• Different Editions of Salesforce
• Salesforce Registration
• Building and Customizing Home page, Apps, and Tabs
• Salesforce Architecture- Multi-tenant and Meta-Data driven.
• CRM Object Capabilities

This module deals with quote templates, quote record, and quote PDF.

• Introduction to Customer Relationships
• Introduction to Quote Templates
• Creating a Quote record and its template
• Quote PDF
   

This module will discuss sales cloud concepts such as creating list views, generating leads, creating user accounts and campaigns, and record types.

• Salesforce Sales Cloud Basics
• Creating List views and Email Leads
• Generating and Converting Leads
• Creating Accounts and Contacts
• Sending personal and group Emails
• Creating Campaigns and Activities
•  Creating Opportunities and Products
• Creating Web-to-Lead Form and Lead Assignment Rule
   

During this module, you will master the topics like creating cases and solutions, case escalation and assignment rules, and enabling knowledge.

• Service Cloud Basics
• Creating Cases and Case Assignment Rules
• Case Escalation Rules
• Creating and Activating Solutions
• Setting and Enabling Knowledge
• Creating web-to-case Form and Email-to-case address
   

In this module, you will learn the concepts like creating objects and fields, altering objects, custom objects, text area fields, lookup fields, and formula fields.

• Creating Objects, Standard Object Components
• Altering and Renaming Standard Objects
• External Objects and Custom Objects
• Field Types, Field Dependencies
• Adding Fields in Objects
• Rollup Summary Field
• Creating Lookup and Master-Detail Fields
• Creating Data and Time Fields
• Creating Email and Phone Fields
• Creating Text and Text area fields
• Creating Currency, Geolocation, and Percent Fields
• Creating encrypted and URL Fields
• Standard and Formula Fields
   

This module gives you a detailed overview of system-level security, permission sets, password policies, Field-level security, and IP Address Security.

• Organization level or System-level security
• Profile and Permission Sets
• Administering users
• Troubleshooting
• Security Settings and Tab Settings
• Password Policies and IP Address Security
• Field Level Security and Activations
• Session Settings and Page Layout Assignment
• Role Hierarchy Creation
• Record Level and Object-level security
• Public Group and Queue 
   

This module deals with creating custom links and buttons, performing different operations on records, and Global actions.

• Creating links, buttons, and Actions
• Creating Custom Links and Custom Buttons
• Creating and Updating Records with Actions
• Logging a call through Actions
• Global Action and Object Specific Action 
   

In this module, you will get practical knowledge of user management, hierarchy relationship, and many to many relationships.

• Hierarchy Relationship
• Many to Many Relationship
• User Management
• Self Relationship
   

This module provides you with a detailed overview of creating different reports, creating dashboards, access management in reports, using filters in reports, dashboard components, and customizing dashboards.

• Creating tabular, matrix, and summary reports
• Importance of Tabular, Summary, and Matrix reports
• Executing a report, Report Builder, and Report Formula
• Conventional reports available, report and security
• Creating: Leads report, Opportunity report, Scheduling report, Campaign report.
• Using filters in reports
• Access Management in Reports
• Creating Dashboards
• Bucket Field and Dynamic Dashboards
• Dashboards components
• Customizing Dashboards(Modifying components and Refreshing Dashboards)
• Adding reports to the dashboards
• Adding the leads to the campaigns through reports
• Customizing the Interfaces of Dashboards and Reports

This salesforce training module contains chatter concepts like enabling chatter, chatter email notification, setting salesforce to salesforce, customizing libraries and email notifications, receiving the salesforce connection.

• Introduction to Chatter
• Enabling Chatter and Configuring Chatter groups
• Enabling Chatter feeds on the records.
• Email Notification in Chatter
• Creating the free customer chatter user
• Creating customer groups
• Customizing Email Notifications in Chatter
• Customizing and Enabling Libraries and Content
• Enabling Ideas
• Setting Ideas Themes
• Activating Social Accounts
• Setting Salesforce to Salesforce
• Sharing the Account through salesforce to salesforce
• Accepting the Salesforce Connection
• Setting Salesforce1
   

In this module, you will learn concepts related to Salesforce1 and SalesforceA.

• Introduction to Salesforce1 and SalesforceA
• Differentiate Salesforce1 and SalesforceA
   

In this module, you will learn  AppExchange basics, choosing an app, and searching for a consultant and developer.

• AppExchange Basics
• Selecting an App and Custom App Installation
• Searching a Developer and a Consultant

This module deals with workflow rules basics, creating a workflow email alert, workflow actions, and approval process automation.

• Workflow Rules basics
• Creating a Workflow rule Email Alert
• Creating a Workflow rule Task Assignment and Field Update
• Field Updation using Workflows
• Workflow Actions
• Introduction to Approval Process
• Approval Process Automation

In this module, you will learn how to automate record updation, task creation, and time-dependent workflows.

• Record types
• Formula fields
• Roll-up summary fields
• Validation rules
• Approval processes
• Workflow
• Visual workflow
• Process builder
• Automating business processes
• Ramifications of field updates and potential for recursion

This module deals with Lightning components, lightning components capabilities, and implementing the lightning web components in salesforce.

• Lightning Components
• Capabilities of Lightning Components
• VisualForce vs. Lightning Components
• Implementing Lightning Web Components in Salesforce

This module discusses user interface basics and customizations of the user interface.

• User Interface Overview
• User Interface General, Calendar, Sidebar, and Setup options
• User Interface Name Settings
• Dynamically Updating the UI components.

In this module, you will learn inbound and outbound change sets, deployment status, and deployment settings. 

• Introduction to Deployment and Change Sets
• Inbound and Outbound Change Sets
• Deployment Settings and Status

This module helps you master Application lifecycle fundamentals, key considerations, usage of sandboxes for the app development, and packages.

• Application LifeCycle Basics
• Important considerations and Milestones
• Using Sandboxes in the App Development
• Using Change sets
• Packages

In this salesforce training module, you will gain a practical understanding of web services basics, types of web services, JSON class, Integration through SOAP, REST API, and GCP.

• Introduction to web services and integration
• Importance and kinds of web services
• JSON class, Generator class, parser, and serialization
• JSON Deserialization
• XML classes
• Creating APEX WSDL File
• Integration through SOAP and REST API
• Integration using GCP

• Limitations of Workflow rules 
• Workflow vs. Process Builder
• Benefits of Process Builder
• Record update ·
• Email alert
• Chatter post
• Visual Workflows AKA Flows 
• Screens
• Condition check 
• Outcomes
• DML by Flows 
• Login flows

• Introducing Reports 
• Tabular Reports
• Summary Reports 
• Matrix Reports
• Joined Reports 
• Report Formats
• Introducing Dashboards
• Adding Dashboard Components 
• Dynamic dashboard
• Regular dashboard 
• Dashboard security
• Types of report sharing
• Types of Dashboard sharing 
• Report security
• Bucket fields
• Custom Reports Types 
• Formula fields

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