Salesforce Agentforce Training

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310 learners

Master building AI agents with MindMajix’s Agentforce training. Learn Agentforce, including prompt engineering, agent testing, and real-time integration. Prepare for the Salesforce Agentforce Specialist certification exam with hands-on labs and expert-led sessions.

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Salesforce Agentforce Training

Course Features

100% Money back guarantee
Two Real-time Use cases

Real-time Use cases

24/7 Lifetime Support

24/7 Lifetime Support

Certification Assistance

Certification Based Curriculum

Flexible Schedule

Flexible Schedules

One-on-onedoubtclearing

One-on-one doubt clearing

Careerpathguidance

Career path guidance

Salesforce Agentforce Course Overview

With Salesforce’s latest AI innovations—Prompt Builder, Einstein Copilot, and Agentforce—organizations can supercharge productivity, improve customer engagement, and streamline operations. This training program is designed to equip participants with the knowledge and hands-on skills needed to leverage these AI-powered capabilities effectively within Salesforce CRM.

By completing the training, you will gain the competency to pass the Salesforce Agentforce Specialist certification exam.

Training Objectives

By the end of this program, participants will be able to:

  • Understand the Einstein Trust Layer and secure AI architecture in Salesforce.
  • Build and manage Prompts and Prompt Templates using Prompt Builder.
  • Configure and deploy Einstein Copilot for end-users to improve customer and employee experiences.
  • Explore Agentforce Agents and learn how to automate workflows, answer queries, and provide personalized experiences.
  • Apply AI use cases in Sales Cloud, Service Cloud, and Industry Clouds

Target Audience

    • Salesforce Admins
    • Salesforce Developers
    • Solution Architects
    • Business Analysts
    • Functional Consultants
    • Customer Success Teams

Pre-Requisites

    • Basic exposure to Salesforce CRM
    • Fundamental understanding of AI agents and prompt engineering

Learning Modes

    • Live online training –  30 hours of instructor-led sessions
    • On-demand training –  30 hours of self-paced videos

Lab Setup: You will learn how to set up the Salesforce Starter Suite on your local machine, with guidance from our expert trainer. You will receive access to a 30-day free trial version.

Post-Training Support: MindMajix’s Salesforce training program includes a job assistance program. It helps you acquire the necessary interview skills and launch a promising career in the Salesforce field.

Salesforce Agentforce Training
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Course Coverage

Prepare for a career in Salesforce Agentforce

⚡Learn & practice Salesforce Agentforce Concepts

Demonstrate your proficiency in use cases & Lab Assignments
Learn & practice Salesforce Agentforce Concepts

Course Completion Certificate

Earn an employer-recognized Course Completion certificate by Mindmajix.

Resume & LinkedIn Profile

Build your portfolio with personalized suggestions.

Mock Interview

Experience real-time interviews with Mindmajix SMEs

Qualify for in-demand job titles

Career support

Plan your career move with Mindmajix's job search.

Work Support

Get assistance in completing project tasks once you are employed.
Learn & practice Salesforce Agentforce Concepts

Salesforce Agentforce Course Content

We have carefully designed the Salesforce Agentforce course curriculum to meet the learning needs of both beginners and experienced learners. The curriculum includes labs and real-time projects to improve your hands-on experience.
Topic-wise Content Distribution

Introduction to Salesforce AI & Trust Layer

  • Overview of Salesforce AI Ecosystem
  • Understanding the Einstein Trust Layer
  • AI Ethics and Responsible Usage
  • Role of AI in Sales & Service

Prompt Builder Deep Dive

  • Introduction to Prompt Builder
  • What is a Prompt and Prompt Template
  • Types of Prompt Templates in Prompt Builder
  • Creating and Configuring Prompt Templates
  • Field Generation Prompt Template
  • Setting up Sales Email Prompt Template
  • Setting up Record Summary Prompt Template
  • Setting up Record Details Prompt Template
  • Hands-on Lab: Build a Record Summary Prompt Template for Accounts with Opportunities & Contacts

Prompt Builder & Prompt Template (Advanced)

  • Use of Flow in Field Generation Prompt Template
  • Use of Apex in Field Generation Prompt Template
  • Setting up Knowledge Answer Template
  • Create Flex Prompt Template using Apex and Flows

Einstein Copilot Studio

  • Enable Agents – Einstein Copilot
  • Introduction to Einstein Copilot and Builder
  • Einstein Copilot Standard Actions
  • Hands-on Lab: Create a Sales Copilot Flow to fetch account insights

AgentForce Introduction and Setup

  • Introduction to Salesforce AgentForce and its use case
  • Key features and benefits
  • Difference between Agentforce, Copilot, and Prompt Builder
  • Understanding Agentforce Agents
  • Flex Generation & Record Prompt Templates for Agents
  • Configuring & Deploying AI Agents in Salesforce
  • Hands-on Lab: Build an Agentforce Agent for Customer Support

AgentForce Agents

  • Understanding Agentforce Agents
  • Types of Agents (customer-facing vs. internal)
  • Capabilities: conversations, record actions, knowledge retrieval
  • Agent lifecycle: design → configuration → deployment

Prompt Template for Agents

  • Role of Prompt Templates in Agentforce
  • Record Summary Templates for Agents
  • Field Generation Templates for Agents
  • Knowledge Answer Templates for Agents
  • Flex Generation Templates (advanced use case)

Configuring Agentforce

  • Creating an Agent in Salesforce
  • Assigning Prompt Templates to Agents
  • Defining agent actions (record lookup, create, update, delete)
  • Setting agent permissions and data access

Deploying Agentforce Agents

  • Publishing agents to Salesforce channels (Service Console, Sales Console, Experience Cloud, Digital Engagement)
  • Integrating Agentforce with existing workflows

Hands-on Salesforce Agentforce Projects

Our Salesforce Agentforce Training course aims to deliver quality training that covers solid fundamental knowledge on core concepts with a practical approach. Such exposure to the current industry use-cases and scenarios will help learners scale up their skills and perform real-time projects with the best practices.

    logoTraining Options

    Choose your own comfortable learning experience.

    Best Value

    On-Demand Training

    30 hrs of Self-Paced Videos

    • 30 hours of Salesforce Agentforce Training videos
    • Curated and delivered by industry experts
    • 100% practical-oriented classes
    • Includes resources/materials
    • Latest version curriculum with covered
    • Get one year access to the LMS
    • Learn technology at your own pace
    • 24x7 learner assistance
    • Certification guidance provided
    • Post sales support by our community
    self-paced

    Get Pricing

    Preferred

    Live Online (Instructor-Led)

    30 hrs of Remote Classes in Zoom/Google meet

    2025 Batches

    Start - End

    Local Time

    Weekend

    Nov 08 - Nov 23

    07:00 PM

    Weekdays

    Nov 11 - Nov 26

    07:00 PM

    Weekend

    Nov 15 - Nov 30

    09:00 AM

    Weekdays

    Nov 18 - Dec 03

    09:00 AM

    Customize your schedule here

    + Includes Self-Paced
    • Live demonstration of the industry-ready skills.
    • Virtual instructor-led training (VILT) classes.
    • Real-time projects and certification guidance.
    online

    For Corporates

    Empower your team with new skills to Enhance their performance and productivity.

    Corporate Training

    • Customized course curriculum as per your team's specific needs
    • Training delivery through self-Paced videos, live Instructor-led training through online, on-premise at Mindmajix or your office facility
    • Resources such as slides, demos, exercises, and answer keys included
    • Complete guidance on obtaining certification
    • Complete practical demonstration and discussions on industry use cases
    Learn MoreContact us

    Served 130+ Corporates

    Corporate Clients

    Salesforce Agentforce Certification

    Passing Salesforce Agentforce Quizzes & Assessment exams is mandatory to attain the Salesforce Agentforce Course Completion certificate

    • An Industry-recognized certificate by Mindmajix.
    • Shareable certificate - add to your LinkedIn profile

    Shall I appear for Salesforce Agentforce certification exam after completion of Salesforce Agentforce course?

    Our Salesforce Agentforce course covers all the topics that are required to clear Salesforce Agentforce certification. Trainer will share Salesforce Agentforce certification guide, Salesforce Agentforce certification sample questions, Salesforce Agentforce certification practice questions.
    MindMajix certificate
    Zoom
    User Testimonials
    Everyone from start-ups to large enterprises prefer Mindmajix
    Explore all Learners stories
    Abhiudaya Pratyush
    We appreciate the practical-based Salesforce training we received from MindMajix. The training gave our employees a deep understanding of Salesforce Development and administration concepts and the ability to apply them in their work. Now, we are ready to tackle challenging projects.

    Abhiudaya Pratyush

    Lead - Salesforce Cloud, D&IT

    Rating: 5 ⭐

    • Abhiudaya
    • Vishwas
    • Baswaraj
    • AJ
    • Jenn
    • GopalRathinam

    Salesforce Agentforce Training Resources

    Interview Questions

    Interview Questions

    Access comprehensive interview questions and answers to prepare for your next job opportunity. Practice with real-world scenarios and expert tips.

    Try it out
    Resume Templates

    Resume Templates

    Download professional resume templates tailored for industry roles. Includes sample resumes, formatting guidelines, and best practices.

    Try it out
    Practice Quiz

    Practice Quiz

    Test your knowledge with our interactive quizzes. Features multiple-choice questions, instant feedback, and detailed explanations.

    Try it out

    logoOn-Job Support Service

    Online Work Support for your on-job roles.

    jobservice
    @Learner@SME

    Our work-support plans provide precise options as per your project tasks. Whether you are a newbie or an experienced professional seeking assistance in completing project tasks, we are here with the following plans to meet your custom needs:

    • Pay Per Hour
    • Pay Per Week
    • Monthly
    Learn MoreContact us

    Salesforce Agentforce Training FAQs

    Why should I learn Salesforce Agentforce?

    Salesforce Agentforce accelerates the development of AI agents. According to a Salesforce report, Agentforce helps developers create and deliver AI agents 16 times faster and with 75% greater accuracy compared to traditional methods. 

    It signals that the demand for Salesforce Agentforce engineers is ever-increasing.

    Is learning Salesforce Agentforce easy for beginners?

    Yes, beginners can easily learn Salesforce Agentforce. They can learn the tool quickly if you are familiar with Salesforce CRM, its interface, and prompt engineering.

    How to clear the Salesforce Agentforce certification exam easily?

    • Enroll in professional Salesforce Agentforce training with MindMajix
    • Practice hands-on labs regularly
    • Explore blogs, YouTube, and Reddit for additional learning resources
    • Join the Salesforce community for expert guidance and updates

    Is Salesforce Agentforce a promising career?

    Adobe reports that its Adobe Population Health solution saves over $800,000 annually using Agentforce. Leading companies, including Amazon, Meta, Snowflake, PayPal, Heathrow, Kawasaki, and Workday, have adopted Agentforce to improve productivity.

    According to Glassdoor, Salesforce developers can earn a salary ranging from ₹4,00,000 to ₹7,00,000 annually. According to Indeed, they can earn a salary ranging from $83,000 to $157,000 in the USA.

    What are the learning outcomes of the Salesforce Agentforce training?

    By completing the Salesforce Agentforce online course, you will be able to:

    • Create and customize AI agents using Apex and Visualforce tools
    • Configure and customize Salesforce Sales Cloud and Service Cloud to meet customer needs
    • Use the Agentforce Testing Center to test and monitor agent responses
    • Manage data within the Salesforce Agentforce platform to generate insights
    • Implement best practices in Salesforce Agentforce
    • Automate workflows using Agentforce agents
    • Build and launch marketing AI campaigns with Agentforce
    • Learn to embed agentic AI using APIs, Flows, or MuleSoft integrations in Salesforce Lightning

    Who is the Target Audience for this Salesforce Agentforce Training?

    • Software Developers
    • Software Architects
    • Salesforce professionals
    More general questions? See our FAQ ↗
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