Are you trying your luck at cracking a Siebel interview? If yes, you have come to the right place. The professional team of content curators at MindMajix has developed this set of 40 Siebel CRM interview questions. It covers some of the major concepts for both freshers and experienced people. In addition, you will find several frequently asked Siebel CRM interview questions in this blog.
Siebel Systems Inc. primarily designs, develops, markets, and supports Customer Relationship Management (CRM) apps. Notably, it is known for its Siebel CRM. The company was launched in 1993 and was renowned for its Salesforce automation products. Later, it became a dominant CRM vendor. In 2005, it was purchased by Oracle Corporation.
When it comes to grabbing a job at Siebel CRM, you must prepare yourself in such a way that you don’t get rejected at any cost. To help you with that, MindMajix presents this list of 40 Siebel CRM interview questions you can refer to during your preparation. So, navigate through the questions mentioned below and rock the interview.
SIEBEL is a leading Customer Relationship Management (CRM) software provider. Its CRM comes with server frameworks that provide various solutions, such as integration, mobile service applications, development, diagnostic, and deployment. This framework assures the delivery of comprehensive premises along with on-demand solutions.
|If you want to enrich your career and become a professional in Siebel CRM, then visit Mindmajix - a global online training platform: "Siebel CRM Training" This course will help you to achieve excellence in this domain.|
Some of the benefits of using Siebel CRM are as mentioned below:
Siebel file system is a shared directory that keeps compressed files that Siebel applications use. Some examples include product literature, sales tools, and presentations. The file system manager component on the Siebel server regulates the read and write access.
A MultiValue field contains a child value from a child BC for the parent record formed through a Multi-Value Link (MVL). A single value field is either from the joined table or the base table.
Talking about the difference between them, while a MultiValue field is a field in parent BC that offers reference to a field in child BC, a single value field is a field in BC that offers reference to a column in a table.
Customer Relationship Management (CRM) is a practice and a strategy that companies use. Basically, its purpose is to handle and evaluate customer interactions as well as data throughout the lifecycle of a customer.
The gateway server that uses third-party software helps maintain load balancing in Siebel.
Resonate is a third-party software development tool generally used to distribute client requests to the latest Siebel.
A 1:1 extension table is much like an extension used for the base table. If you don’t have the needed table space in the base table to create new extension columns, you will use this extension through an implicit join.
On the other hand, the 1:m extension table is used for the relationships of parent-child with the base table. Here, the 1:m extension is related to only the base table. For instance, for a contact (A_CONTACT), there could be several specialties in the extension table (A_CONTACT_XM) with the parent-child relation.
Out of all the things, one of the significant differences between Siebel 6.x and Siebel 7.x is that in the former, a physical interface cannot be achieved. It means you cannot work with web templates and CSS sheets. However, it is possible in Siebel 7.x architecture. Not just that, it also supports physical user interface, third-party RDMS, logical user interface, data layer and business layer.
Siebel 6.x comes with a dedicated application. In Siebel 7.x, you can easily access Siebel applications through the web.
It is used to modify and edit object definitions in the local repository.
The complex joins are the ones that hold conditional mapping, such as NOT, AND, =, <,>. You can also use “=” to showcase primary key values and foreign key values. Both these key values always begin from (1-N). The complex join makes use of both (1-0, 1) and (0, 1-N) relationships.
In join fields, you cannot modify anything by default. Moreover, you cannot update anything in these fields either. To conquer this issue, a Dynamic picklist has been created. It is used to edit, update and modify new data records in the join fields.
Here are the optimization techniques in EIM:
There are three different ways to validate EScripts and configurations, such as:
S_opty is the base table that is used to store parent data. S_opty_x is one extension table that is basically used in Siebel CRM to define the 1:1 relation. And then, S_opty_xm is referred to the extension table that is used in Siebel CRM to define the 1:m relation.
This can be done through scripting. For instance:
Visit the preinvoked method and click on the button
Window.Open (URL name)
Then, open the webpage through the given URL by using the URL NAME variables.
To create a static pick list, follow these steps:
Keep in mind that this pick list will stay empty until you add values in the S_LST_OF_VAL table.
The admin mode view in Siebel is used to set the value as TRUE in the object definition. Sometimes, it overrides the property of the business component The admin mode view lets you execute a variety of tasks, such as updating, deleting, inserting, and more.
The difference between horizontal and vertical Siebel is mentioned in the table below:
|Horizontal Siebel||Vertical Siebel|
It is a general app that is available for almost every industry.
|This app is specific to a certain industry, such as eBanking, eInsurance, etc.|
They are transported.
They are the eService call center.
Generally, this component is used to define visibility in BC. For instance:
In Siebel, there are five different types of tables as follow:
Some of the standard components that come in the Siebel CRM are:
No, an object manager does not have to sere all the user requests. If it does not have an object type, an object manager does not have to handle that request. It only manages a certain type of object. For example, considering that account information is not regulated by contact object managers, a request does not need the help of a contact object manager to check the account information.
When an issue concerning data migration comes up, there are several methods that can be used to troubleshoot the same. One such method is to go through the logs to comprehend if errors have been noted. The process of data migration can be tested on the data’s minute subset as well to evaluate if the issue can be discovered that way. You can also seek assistance from Siebel support to get the issue resolved.
While importing data, Siebel provides several options to prevent the duplication of records. One approach is to use the Siebel Data Validation Tool to evaluate whether records were duplicated before the data import. Apart from this, an inbuilt duplicate checker can be employed to look for duplicate records and stop the same.
EAI is generally used to integrate almost every application, irrespective of the type. On the other hand, EIM is used to import or delete a massive amount of data.
A Siebel application can be accessed either through a mobile device or a web browser.
An executable is a program that the Siebel CRM can execute. A task is an automated process that is triggered to respond to an event, such as the creation of a new record.
The best way to add custom logic is by the Siebel Business Process Designer. This tool allows you to add a custom step to the workflow that might have a custom logic to it.
It is recommended to use UTF-8 character encoding when importing data into Siebel. By doing so, every special character will be managed accurately.
Concurrency is managed through the Optimistic Locking process. It ensures that no modifications get overwritten by the ones created by another user. Also, through this, only one user can edit a record at a time.
When data is imported from or exported to Siebel CRM, the data transformation section is used to describe the transformation of data. It generally specifies mapping fields, data format, and data values transformation.
In a bounded picklist, we cannot enter free text while it can be entered in an unbounded picklist.
The five primary building blocks of Siebel architecture are:
The different layers in Siebel are:
There are two types of Siebel data model extensions: custom extensions and standard extensions.
If the property of the table is public, it can be easily extended. However, if the property is private, it cannot be extended.
We use BC level user properties when we wish to either set or reset the properties during a run time.
To prepare for a CRM interview, make sure you are well-versed with the basics of CRM first. And then, you should also be aware of the technical benefits that a company can gain by incorporating CRM. Find out some of the popular CRM software and learn about them. You should also know the different types of CRMs and their advantages and disadvantages.
The latest version of Siebel CRM is 184.108.40.206 or 8.2 version.
The full form of Siebel CRM is Siebel Customer Relationship Management (CRM).
The Siebel CRM lets you handle, synchronize and coordinate customer service, marketing, and sales across every contact point, such as partner channels, field service, call center, and web.
Yes, Oracle Siebel is a CRM software that offers unmatching integration and customization capabilities. It can be deployed either in the cloud or on-premises.
Siebel CRM is a framework application that helps develop useful customer interactions. On the other hand, Salesforce CRM helps marketing and sales professionals overcome business hurdles.
|Related Article: Salesforce Vs Siebel CRM|
Here are some tips to further help you prepare for the Siebel CRM interview:
Preparing for an interview becomes an easy breeze once you have enough resources to navigate through. Having said that, this list of 40 Siebel CRM interview questions and answers by MindMajix will help you understand what exactly to expect in the interview. Moreover, it will also help infuse confidence in you so that you can crack the interview effortlessly.
Furthermore, if you are trying to further improve your Siebel knowledge and skills, you can take any Siebel Training Course from MindMajix like Siebel CRM Training. Through these courses, you will get to leverage the growing demand of CRM and gain more useful skills for a better career.
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Madhuri is a Senior Content Creator at MindMajix. She has written about a range of different topics on various technologies, which include, Splunk, Tensorflow, Selenium, and CEH. She spends most of her time researching on technology, and startups. Connect with her via LinkedIn and Twitter .
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