Are you on the lookout for frequently asked Application Support Interview Questions by employers? Here is a list of questions that has been compiled after extensive research from our experts. These Application Support Interview Questions and Answers help you grasp the essential fundamentals of application support and crack the interview in real-time.
Application Support focuses on ensuring that the system and software run without a problem. When you are interviewing for this position, an interviewer may pose questions related to installing updates, debugging operations, and improving application performance. Understanding how to respond to questions pertaining to application support in advance helps you to perform well in an interview.
MindMajix offers curated Application Support Interview Questions and Answers in detail. Utilize them to the max for your next Application Support job interview.
An Application Support Engineer needs the following Technical and Soft Skills
Human Skills: Application Support Engineers must have strong interpersonal skills in order to communicate with a variety of stakeholders (like top management, departments, and customers). Employers place high importance on the following abilities
Technical Knowledge: The following Technical abilities are necessary for an Application Support Engineer
|If you want to enrich your career and become a professional in Application Support Certification Courses, then enroll in "PMP Training". This course will help you to achieve excellence in this domain.|
Making sure the system functions properly and users can perform their regular chores is one of the major duties of the application support engineer. Additionally, they emphasize data integrity because having correct and trustworthy data is the only way to ensure the health of an application system.
The most crucial tactic in the field of application support is teamwork. In the majority of programs, the issue appears suddenly, necessitating collaboration from practically every IT department employee if a speedy fix is to be found. Therefore, the application support engineer must be able to collaborate with different experts. When it comes to mindset, someone who is enthusiastic about aiding others ought to be a suitable fit for this position. Application support typically comprises responding to inquiries and helping users with their application-related issues.
Applications Support Engineers may have a variety of roles and tasks, depending on their business or Industry. Application Support Engineers frequently examine messages, monitor the system or apps, and enhance current processes. An application support engineer may also be required to:
Varchar is a character string with a variable length. The data types Varchar and Varchar2 are both used to store character strings.
|Up to 2000 bytes of character data can be stored in a VarChar object.||Up to 4000 bytes of character data can be stored in a VarChar2 variable.|
|This also takes up space for null values.||This leaves room open for null values.|
|Varchar complies with ANSI (American National Standards Institute) requirements.||Varchar2 complies with Oracle requirements.|
|Regardless of the input, a fixed amount of data is allocated. As an illustration, if we define varchar (10), but only enter 5, varchar allocates space for the full (10), not just 5.||It distributes data of varying sizes according on input. For instance, if we declare varchar2 (10), and only input 5, varchar2 only allots space for 5, not for the entire 10, characters.|
|Varchar data has extra spaces that are padded to the right.||Extra spaces will be truncated by VarChar2.|
|It recognizes the difference between NULL and empty strings in accordance with the ANSI standard.||It does not discriminate between an empty string and a NULL value. Both are handled equally.|
Print Working Directory is a shorthand for this. The current working directory can be printed using the PWD command in the Linux Operating System.
$ pwd [ -options]
Options for PWD define how it should act. The following are a few of the choices
Application crashes are among the most frequent issues that technical support professionals deal with. Application crashes are typically caused by unhandled exceptions. Additionally, angry consumers frequently lash out with nasty language; in these instances, the application support engineer should maintain composure and demonstrate empathy for the client. Two of the most crucial characteristics of an application support engineer are patience and composure.
To find out which users are currently logged in to your server or system, use the who command. The who command provides the following information:
$ $ who [options] [filename]
|Related Article: Linux vs Unix|
Among the most frequent occurrences for technical support engineers are application crashes. Unhandled exceptions and various looping structures in the application are frequently the cause of an application crash. The following are some of the most typical approaches that can be used to overcome this issue.
Application Support Engineers (ASEs) are IT specialists who support businesses with software application and system troubleshooting and quick resolution of help desk requests. They install, manage, and troubleshoot software programs as part of their duties. They are in charge of making sure applications are up to date, running at their best, and troubleshooting any problems that could crop up. While an Application Support Engineer (ASE) at a small or medium organization may support a select few client-facing software programs, an ASE at a large enterprise may act as a subject matter expert for particular software stacks. High-level technology is familiar to these experts, who can also analyze user feedback and take care of additional problems as they arise.
The application may crash due to a variety of reasons. Here are some methods you can do to solve the application's own problem.
Conditional expressions are evaluated using the test command. The test command evaluates the expression parameter, returning 0 (True) if the expression is True and a nonzero (False) exit value otherwise. If no parameters are provided, a nonzero exit value is likewise returned. To determine whether a directory exists, use the test command with the -d argument.
Example: If you wanted to verify the existence of the directory which is stored in a variable $mydir, you could use the following Command Expression:
if[ -d "$mydir"] then echo "$mydir exists." else echo "Error: $mydir does not exist." fi
Unix is one of the most widely used and secure operating systems for creating and deploying applications. Due to its security, UNIX servers host 90% of all applications. It is utilized in many types of computing systems, including desktops, laptops, and servers. It is straightforward, reliable, better scalable, and enables multi-user and multi-tasking capabilities. Consequently, having a solid understanding of Unix would be beneficial.
The SU (Substitute User or Superuser) command is used to switch between user accounts. You can run commands or functions under another user's privileges or as a different user—by default, the root user—by using the su command. You must input the password of the user you want to switch to when you run su.
su [OPTIONS] [USER [ARGUMENT...]]
In fact, Unix allows us to remove many files at once. In Unix and Unix-like systems, the rm command (short for remove) is used to delete or remove files, directories, or symbolic links from file systems. Rm includes options that define how it should function, just as other commands. The following are a few of the choices:
Syntax for simultaneously Deleting Several Files
$ rm filename1 filename2 filename3
An Application Support Engineer must possess in-depth knowledge of the various tools used in application support as they are used for tracking and managing issues. These tools could consist of:
You can view a list of the files and folders in the current directory by using the ls command.
1s [OPTIONS] [FILES]
An Application Support Engineer's Regular Duties Include
A comment can be put in a SQL query in between keywords, parameters, and punctuation. There are two ways to add a comment to your SQL statement in Oracle/PLSQL.
/* Comment text
|Related Article: Oracle PL SQL Interview Questions|
Prioritizing work according to its influence on the business is primarily the responsibility of support analysts. Customer requests that have a substantial influence on our business must be given the utmost priority. Prior to logging the problem into the issue management system, we should try to fix it.
Customer Satisfaction is paramount in every business. Therefore, it is necessary to set aside some time to address client concerns. You can never predict what a customer will ask you. It might be a one-time problem. But before logging it into the issue management system, we should fix the problem. It will demonstrate the time and effort you invested in customer concerns.
An Inner Join is the most effective method for obtaining matching rows from two tables. Records with the same value in both tables will be returned.
SELECT columns FROM table1 INNER JOIN table2 ON table1.column =table2.column;
The P1 status indicates a full outage or considerable traffic impact. It involves any IT service failure that has rapid and severe repercussions on a company's reputation, financial losses, or loss of accreditation. For instance, a complete website could be unavailable, a crucial piece of infrastructure could be down, or its performance could be suffering.
The names and phone numbers of dependent services must always be readily available so that they can be reached immediately in the event of a P1 emergency. You must review all setups and databases and conduct the necessary troubleshooting to resolve any issues. You must give priority to the two P1 situations if they arise at the same time. If both of these situations have the potential to have an impact on business operations, you should alert top management and request prompt resource allocation.
L2 handles the tickets that L1 forwards. This support team can also create tickets for any issue. L2 support specialists can help L1 support staff with troubleshooting since they are more knowledgeable and experienced in handling situations of similar complexity.
The Different Types of Application Support are
A Service Level Agreement (SLA) is an agreement that specifies the services needed and the expected quality of service between a service provider and a customer.
Programming skills are not always required for application support jobs.
Here are some tips to keep in mind before you head for the Application Support Interview
We hope these application Support Interview Questions are helpful for your preparation. Do you have any questions for us? If you do, or you have questions about our Application Support certification courses, leave a comment below. Our experts will be happy to address them on your behalf and respond to them at the earliest.
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Madhuri is a Senior Content Creator at MindMajix. She has written about a range of different topics on various technologies, which include, Splunk, Tensorflow, Selenium, and CEH. She spends most of her time researching on technology, and startups. Connect with her via LinkedIn and Twitter .
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