What is ServiceNow GRC

ServiceNow has a GRC component that enables enterprises to automate and gain a wider view of all governance, risk, and compliance processes in a simple interface with real-time analytics to mitigate risk in advance. In this article, we'll explain what ServiceNow GRC is and how it works when a business uses it for security-related operations.

Table of Content - ServiceNow GRC

What is GRC?

Governance, Risk, and Compliance (GRC) is a management tool designed to administer an enterprise's regulatory needs. A proactive GRC platform continually monitors organizational change, communicates key concerns, anticipates hazards in real-time, and enables quick correction. It assists in determining the appropriate assets, responding to business risks, conducting audits, managing policies, and establishing controls. Moreover, a sophisticated application will decrease the time required to make business choices, minimize silos, reduce redundancy, and impose accountability.

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At its most fundamental level, governance refers to the collection of rules, regulations, and procedures that guarantee company operations are aligned with business objectives. It entails ethical behavior, resource management, responsibility, and management controls.

Top management must be able to influence and guide all aspects of the company, including business divisions, in order to meet consumer wants and achieve overall corporate goals as a result of good corporate governance.

Governance is used to provide ownership for behavior and results. Conduct may be controlled by enforcing regulations governing ethical business operations and corporate citizenship. Effective governance identifies occupations in terms of business lines and evaluates workers on the basis of outcomes produced rather than obligations.


Organizations must identify, analyze, and manage all of their risks in order to stay on top of their game. To mitigate risk, a company must devote resources to mitigating, monitoring, and controlling the effect of adverse occurrences while maximizing the benefits of favorable events.

Corporate objectives may be met while minimizing risk and protecting value through the implementation of an organizational risk management program. Emphasizing the expectations of stakeholders and delivering unbiased information to those partners is a component of that work.


Compliance entails adherence to industry- and/or government-established norms, regulations, standards, and legislation. Failure to do so may prove to be problematic, costly errors, penalties, punishments, and litigation.

Regulatory compliance refers to the company's adherence to external laws, rules, and industry standards. A company's policies, laws, and internal controls are referred to as corporate or institutional compliance.

To develop a successful compliance program, firms must first determine which areas represent the highest risk and then allocate resources accordingly.

What is ServiceNow GRC?

ServiceNow GRC is a comprehensive framework that automates processes with an eye toward dependencies and optimizes time vs. workflow management. The program enables organizations to upgrade their traditional corporate administration, risk, and compliance management processes. With the use of a dashboard, ServiceNow GRC centralizes all GRC management processes, giving companies with real-time insight into hazards.

Why Does Your Business Need ServiceNow GRC?

Businesses are continuously battling to keep up with new compliance standards and the costs associated with expanding their workforce and infrastructure, which creates challenges in managing GRC, or Governance, Risk, and Compliance, obligations.

Using ServiceNow GRC, organizations can successfully manage their workflow by combining all risk management operations to one location that is available through a portal and gives real-time visibility of any concerns, risks, and exposures in advance, allowing them to make informed decisions.

GRC, a multilayered and interdependent application, helps firms to enhance their heritage way of coping with governance, risk, and compliance by analyzing the proper assets, administering policies, detecting any risks, building controls, and performing audits at regular intervals, thereby assuring improved business process and thus generating greater business efficiency.

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Benefits of ServiceNow GRC

  • Compliance is managed by GRC in accordance with a regulatory policy.
  • Real-time monitoring is available.
  • It automates risk evaluations, evaluates vendor risks, and maintains a risk register.
  • With integrated risk management, detects risks and thereby handles them in advance, avoiding any negative impact on enterprises.
  • Risk managers supervise risks and do risk assessments using profiles, whereas the compliance manager designs internal controls and monitors compliance activities.
  • Hazards are reduced by the use of controls, which helps to decrease the incidence or effect of risks.
  • The ServiceNow GRC package provides Enterprise Service Management tools that make things easier to deploy a large system even with a large IT infrastructure. This saves considerable time and money while guaranteeing a more seamless system setup.
  • ServiceNow's GRC enables enterprises to integrate all GRC modules, which are responsible for managing critical digital information regarding corporate assets.
  • It continually analyzes adherence and automates and controls policy life cycles, simplifying, organizing, and ensuring the reliability of compliance activities.
  • The GRC system analyzes systematic risk data to predict future hazards, prioritizes audit plans, and automates cross-functional activities, which results in lower audit costs, more efficiency, and reduced risk.
  • It continuously monitors, discovers, analyses, mitigates, and remediates hazards in the partner ecosystem.
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ServiceNow GRC Automation Process

1. Define your Business Rules

Your GRC application is only as good as the business rules it is designed to enforce. Rules should be defined in advance and incorporated into your implementation strategy. Typical rules that you'll need to define include the following:

  • Controls and owners of controls.
  • Control tests and anticipated outcomes.
  • Frequency of testing and control.
  • Risks, consequences, and probability.
  • Vendors who are critical.
  • Surveys, questions, and needed documentation for attestation.
  • Who is required to interact with or access the GRC system's contents, and why?

2. Rationalize your Controls

To keep up with changes in your business and risk profile, you'll need to examine and modernize your procedures on an ongoing basis. Ask the following questions about each of your controllers as part of this process:

  • How does this control contribute to the achievement of my business objectives?
  • Is this control preventing or identifying danger effectively?
  • Is there any type of control I can use that would better safeguard my business?
  • Is there a control I can implement that will decrease process overhead, increase IT performance, and mitigate risk?

3. Consolidate your Controls

If you're obliged to maintain controls across various regulatory authorities or systems, you've certainly seen that certain rules are repeated. Nevertheless, the majority of businesses continue to approach each legislation or framework as a separate set of controls, conducting numerous audits, duplicate testing, and repetitious evidence collecting procedures. Each year, these distinct activity streams cost your business millions of labor hours and exorbitant auditing expenses.

A more effective and cost-effective strategy is to build a single unified set of controls. By cross-mapping controls, you may validate a common control's compliance with numerous regulatory and practice guidelines frameworks.

4. Define what’s important

Controls are intended to safeguard the possessions we cherish. When businesses do not identify what is important (or what is included and excluded from scope), controls are applied to just about everything, regardless of its relevance. This results in enormous quantities of unneeded effort and generates deficient noise, which can divert your organization's attention away from the actual hazards.

5. Identify Risks

Identifying your risks—along with their effect and likelihood of occurrence—will assist your firm in concentrating on the correct things. Additionally, it can assist you in determining the exact business effect of a failed control. When resources are limited, risk identification can assist you in prioritizing control testing and remedial efforts.

6. Build a GRC Roadmap

Together with your integrated solution, develop a GRC plan that enables you to add GRC features in between inspection cycles to minimize business impact. Moreover, this technique promotes incremental adoption of technology, which often leads to greater acceptance rates.

7. Build toward continuous monitoring

Continuous monitoring enables you to spot control weaknesses as they occur and initiate remedy quickly. To put it another way, if you discover issues early on, you can prevent them from growing any worse. This considerably minimizes both the total risk and the work necessary to maintain compliance.

Four Pillars of GRC

1. Risk Management

Risk Management in ServiceNow GRC is a consolidated application focused on discovering, analyzing, responding to, and continually monitoring risk concerns that might jeopardize workflow and company operations. Moreover, it handles evaluations performed using indications and concerns that may be utilized to forecast future information technology or corporate hazards.

  • This dynamically screens for risks by synchronizing automatic triggers that initiate procedures in the event of hazards or possible risks or threats.
  • Risk management analyzes and controls the risk status of the whole organization via the use of configurable reports and dashboards.
  • It delivers risk evaluations and alerts, as well as automatic procedures in the event of new threats.
  • It allows risk prioritization and response through its business effect analysis.
  • It optimizes risk scoring in order to determine risk exposure and potential losses.

2. Policy and Compliance Management

This establishes a centralized mechanism for automating and managing company standards, policy lifespans, and internal control processes in conformity with external laws, while also monitoring and tracking compliance on a continual basis. Moreover, this enables procedures for identifying, assessing, and monitoring control operations on a continual basis. It includes a module that acts as a centralized platform for the generation and maintenance of policies.

It is possible for clients to manage compliance at every organizational level with the help of the Compliance Management module GRC policy and auditing enables:

  • Automated process processes and triggers guarantee that papers are always up to date.
  • Management dashboards organized by a job indicate if a risk is minimal or high.
  • Control structure that is integrated and enables monitoring of control status and automatic control activity triggers.
  • The status of any concerns relating to non-compliance.

3. Audit Management

Businesses no longer have to complete audits manually since Audit Management provides a unified database that automates internal auditing, allowing businesses to maximize their assets and productivity while reducing recurrent audit results. This enables audit teams to scope sessions, plan, prioritize, and monitor audit observations across the audit product lifecycle.

  • Reduces duplicate internal or external audit findings, so lowering risk, and strengthens audit assurance, enhancing evidence gathering and allowing managers to focus on higher-value responsibilities.
  • This significantly lowers the time-consuming and costly operations associated with providing accurate audit recommendations on time.
  • It enhances a business's production via resource optimization.

4. Vendor Risk Management

GRC Vendor Risk Management continuously monitors, identifies, evaluates, ameliorates, and changes vendor system risks. By centrally managing the vendor portfolio, eliminates risks, mitigates them, and connects with other business systems. By utilizing vendor risk management, a business may manage its portfolio of clients/vendors, hence monitoring its whole risk remediation life cycle.

  • It assures that the use of subcontracted distributors has no adverse effect on the firm's performance or causes any business interruption.
  • It enables businesses to analyze suppliers in order to determine the risk they pose, alleviates the strain of human evaluation, and consequently saves money through automation.


ServiceNow GRC assists organizations in changing wasteful procedures throughout the extended enterprise into an integrated performance platform. Monitoring systems and automation enable apps to provide a real-time perspective of risk governance management. ServiceNow GRC enhances an enterprise's decision-making capabilities and also raises the organization's and its vendors' efficiency.

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Last updated: 03 Apr 2023
About Author


Madhuri is a Senior Content Creator at MindMajix. She has written about a range of different topics on various technologies, which include, Splunk, Tensorflow, Selenium, and CEH. She spends most of her time researching on technology, and startups. Connect with her via LinkedIn and Twitter .

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