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ServiceNow Integration

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Almost every business is implementing ServiceNow since it connects effectively with its services and third-party apps. ServiceNow has established a reputation as one of the premier platforms and integration solutions for workflows. Moreover, it enables organizations to create bespoke plug-ins to satisfy their specific business requirements. In this blog article, we will explore ServiceNow integration, the perks of integration, and the various kinds of ServiceNow integrations.

ServiceNow Integration - Table Of Contents

  1. What is ServiceNow Integration?
  2. Why ServiceNow Integration?
  3. Integration vs Jira
  4. Integration vs Azure
  5. Integration vs Splunk
  6. Integration vs McAfee
  7. Integration vs LDAP
  8. Integration of Security Operations
  9. Integration with Salesforce
  10. Integration of Human Resource Management
  11. Integration of Communication 
  12. Types of ServiceNow Integration

What is ServiceNow Integration?

Since ServiceNow's plug-ins are so customizable, it has become one of the most popular cloud platforms. ServiceNow recently announced and offered free community applications in reply to the COVID-19 pandemic in order to enable enterprises globally better manage the crucial emergency response procedures necessary during the pandemic.

Users of ServiceNow may make use of a large number of third-party connectors. Businesses may benefit from ServiceNow integration services because they make it simple for them to implement rapid and effective system integrations.

Using these integrations, the firm will be able to further expand the system's capabilities while also delivering a number of services aimed at enhancing functionality and making excellent use of the infrastructure. ServiceNow also provides interfaces with third-party apps, as well as setup for plug-ins that are used by the company.

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Why ServiceNow Integration?

The primary purpose of ServiceNow integrations is not to move data or users away from their original source systems. The objective is to make it easier for the user to execute their day-to-day duties by streamlining the procedure. Integrations can assist users in pulling data from a source system and displaying it in ServiceNow, interacting with the system all through the workflow, and pushing data back to the original system after the task is completed.

The integration of ServiceNow minimizes the amount of time spent on laborious and repetitive processes, resulting in an improvement in productivity. ServiceNow integration  with your company operations may help you enhance your processes in the following  ways:

  • ServiceNow provides a single platform that can be used by many departments within a business to track progress and liabilities on projects. Rather than using email and excel to do tasks that are less efficient, the platform uses tools to connect diverse processes and route requests.

  • Organizations may track development and performance with the use of this platform, and they can deliver insights to workers and consumers as a result. It is useful to discuss the status of each operation and activity to senior management through the use of ServiceNow, which is a central platform.

  • ServiceNow is scalable, meaning it can accommodate enterprises of any size. The platform includes a variety of pre-built apps, such as ITSM, ITOM, ITBM, GRC, and many more, that allow users to increase productivity without the need for extra development work.

  • Using data analytics and reporting tools, organizations may get insights into key performance indicators such as problem resolution and service level agreements, and then act on those observations. With ServiceNow's reporting and analysis tools, it's possible to see patterns and identify problems before they get out of hand.

  • The integration of ServiceNow will provide more visibility into the value stream of software development. You'll have a better understanding of the procedures and actions that occur between the time your support team receives an issue or problem ticket and the time it is fixed and then pushed out by your project team.

  • It will aid you in optimizing your workflows and identifying bottlenecks so that they may be streamlined and expedited in the release of your patches and additions as a result of this end-to-end transparency.

  • IT and business teams can interact more quickly and intelligently when there is visibility and traceability. By keeping the client at the center of all company choices, sound business judgments will be made.

  • ServiceNow integration enables development and customer support teams to cooperate more effectively and on client requirements, resulting in speedier resolution of issues and delighted customers.

Let's take a look at the integrations best suited for companies with existing implementations.

1. Integration with Jira

Jira has grown in popularity as a platform for collaboration among software development teams. It enables developers to conveniently manage projects, problems, and workflows. Numerous firms currently make use of this collaborative tool. ServiceNow's interface with Jira facilitates the simplification of these operations. Teams can integrate ServiceNow and Jira to improve communication across departments, automate procedures, and manage issues.

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2. Integration with Azure

Microsoft's Azure is not a new concept to us. This cloud-based infrastructure as a service (IaaS) offering enables customers to develop, deploy, and administer specified applications. Azure integration has been shown to significantly enhance overall IT administration and event management. Azure Integration with ServiceNow transforms Azure into a data source, enabling the linked platform to retrieve event data.

3. Integration with Splunk

Splunk is frequently used by businesses to analyze large amounts of data in order to uncover trends, collect metrics, and discover issues. Kingston now features a Splunk interface, which enhances incident transparency and analysis even more. When linked with ServiceNow, Splunk adds another layer of protection to current technology's security processes.

4. Integration of McAfee

McAfee Enterprise Security Manager is a well-known solution for monitoring and protecting the actions of systems, applications, networks, and databases. ServiceNow integrates with McAfee ESM in two ways: email parsing and issue augmentation. The combination of these two products provides you with pertinent sighting information for occurrences via the ServiceNow platform in real-time.

5. Integration with LDAP

The Lightweight Directory Access Protocol (LDAP) is the primary repository for user information that companies may access via single sign-on. With the connection of LDAP and ServiceNow, customers can sign in at once and automate administrative duties simply.

6. Integration of Security Operations

The security operations integration can help expedite the process of connecting ServiceNow with external cybersecurity platforms. This connection enables businesses to discover, resolve, and evaluate cybersecurity issues. It enables faster response to major issues and reduces business-critical system threats.

7. Integration with Salesforce

The Salesforce interface with ServiceNow provides further insight and connectivity to CSM data. This connectivity is bidirectional, which means that businesses may connect ServiceNow to their current Salesforce instances, customers, organizations, and prospects. Moreover, users may take inputs from the ServiceNow portal into Salesforce.

[Also, read Salesforce vs ServiceNow]

8. Integration of Human Resource Management Systems

ServiceNow's HR Service Delivery solutions feature a few standard connections with other management systems. Implementing a seamless integration between your existing management system and the ServiceNow platform provides total automation and centralization of all HR functions, including absence and personnel data management.

9. Integration of Communication

ServiceNow's Kingston release provides a more advanced option for automating online chat, phone calls, and email. It facilitates the connection of standard customer communication platforms, allowing customer care personnel to acquire information and respond more promptly to consumer requests. Additionally, it integrates with the services of Outlook and Google Calendar as well as the ServiceNow phone system.

Types of ServiceNow Integrations

1. Event Management Integration

Security Incident Response capabilities have been added to the Event Management application. An Event Management support plug-in for Security Incident Response inundated regions of information security with data parsed from events in the system.

2. Import set API Integration

To the extent that Event Management may be used to induce security-related occurrences, the Security Incident Response software supports an Import Set API for directly producing security incidents.

3. Lookup Source Integration

Users can transmit data to distant lookup sources to ensure if it is harmful. Typically, the information is an IP address, URL, file, or hash of a file.

4. Threat Source Integration

Threat Sources enables the import of data from a variety of threat intelligence directories. This data is subsequently loaded into the platform's various Measures of Reconciliation tables. An easy-to-use single-column blocklist may be added by just entering the URL of an existing entry. Custom integration can be supplied to access a URL and parse the result for more sophisticated data sets.

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5. Data Integration

Vulnerability data integrations are used to obtain sensitive or classified data from third-party vulnerability management solutions. These integrations are anticipated to result in the generation of vulnerabilities and susceptible objects. This integration helps third-party vulnerability scanners to operate freely within the instance, with the assumption that security issues will be addressed and monitored.

6. Scanner Invocation Integration

Vulnerability Scanner Invocation is a simple integration point that enables the instance to do vulnerability checks. An asynchronous request is sent to a third-party penetration test to plan a scan for configuration management or IP addresses.

Conclusion

By integrating with ServiceNow, companies are able to make use of their current applications, processes, and investments rather than having to spend extra money on new services, staff development, and the time-consuming process of data transmission. Businesses may integrate data from their existing software into ServiceNow apps and export data to their existing software. ServiceNow integration provides complete orchestration and management of all resources, both within and outside the application.

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Last updated: 28 July 2022
About Author
Madhuri Yerukala

Madhuri is a Senior Content Creator at MindMajix. She has written about a range of different topics on various technologies, which include, Splunk, Tensorflow, Selenium, and CEH. She spends most of her time researching on technology, and startups. Connect with her via LinkedIn and Twitter .