What is AIOps - The Beginner's Guide

As businesses undergo a digital transformation, IT operations also shift. AI and machine learning provide cutting-edge tools to help IT professionals do their jobs effectively. This article answers all your queries about what AIOps is and how it works.

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The demands of today’s digital economy and the rising complexity of new application architectures have made the job of IT operations more challenging. As a result, machine learning and artificial intelligence (AI) have grown in order to minimize the amount of manual work needed.

AIOps provide a way for IT professionals to parse through the vast volumes of data produced by many business digital platforms, fix issues quickly, and develop solutions before they arise. In this article, you’ll learn more about what AIOps does, how it works in the real world, and more. 

 What is AIOps - Table of Contents

What is AIOps?

AIOps or Artificial intelligence for IT Operations, refers to the use of artificial intelligence (AI) and associated technologies, such as natural language processing (NLP) and machine learning, for conventional tasks and  IT Ops activities.

AIOps helps DevOps, IT Ops, and SRE teams operate more swiftly and intelligently so they can spot problems with digital services early and fix them more quickly, protecting customers and disrupting company operations. This is performed through Observability telemetry and computational analysis of IT data.

Ops teams can prevent failures, preserve uptime, and achieve continuous service assurance by using AIOps to manage the enormous complexity and volume of data created by their modern IT environments.

AIOps enables enterprises to function at the speed required by modern business while providing a fantastic user experience when IT is at the center of initiatives for digital transformation.

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Why Are AIOps Important?

Greater visibility of IT environments, which are becoming more ephemeral, heterogeneous, distributed, and hybrid, is made possible by AIOps solutions. They aggregate data from numerous tools and systems and stitch it together to provide emphasis and context when problems occur. Key business advantages include:

# Enhanced Availability and Reliability

SRE, DevOps, and IT Ops teams may discover incidents early thanks to AIOps technologies, allowing them to address issues before they have an impact on consumers.

# Cutbacks in Operating Costs

While there are many ways AIOps solutions may cut costs, one important and difficult one is growing the workforce. Manual incident management takes a long time and is slow. Organizations attempt to address the issue by adding more staff as complexity and data volumes rise. AIOps provides actionable insights regarding problems, drastically lowers the number of alerts, and automates workflows. By doing this, businesses can increase productivity and maintain a constant workforce while lowering the number of escalations and downtime.

# A quicker transition to digital

SRE and DevOps teams may quickly detect issues with cloud adoption and migration initiatives with the aid of AIOps tools. Troubleshooting takes up time; innovation takes up time. As the hub for all monitoring and observability data, AIOps may also operate as a bridge throughout cloud adoption/migration phases, enabling downstream teams to keep using their current on-call tools without the need for additional configuration.

# Increased productivity and satisfaction of employees

Employees become weary from pager fatigue and continual firefighting. It diverts their attention from the things that propel the company forward and subjects them to protracted periods of stress. Employee happiness is increased by AIOps, which automates numerous tedious and repetitive jobs so that workers can concentrate on what is crucial and engaging.

# The Value of AIOps in the Economy

It's critical to consider an AIOps platform's financial advantages beyond cost-cutting measures. Don't overlook the positive side of the equation, including both the immediate advantages and the long-term effects of the technology on increasing flexibility and lowering risk.

The value of AIOps can frequently be demonstrated through the realized business advantages. For instance, AIOps expedites detection and resolution and aids in preventing interruptions of crucial digital services. AIOps maximizes income production in this approach because lost sales result from malfunctioning apps.

Additionally, it immediately contributes to client retention, brand reputation management, and satisfaction, all of which are crucial for business success and profitability.

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How Does AIOps Work?

AIOps tools come in several varieties. To get the most out of it, it is suggested that an organization use it as a domain-neutral, independent platform that gathers information from all the IT monitoring sources and serves as a hub for communication.

Five different types of algorithms that completely streamline and automate the following five essential aspects of IT operations monitoring must fuel such a platform:

 

How Does AIOps Work?

  • Data Selection

Picking the data items that suggest a problem from the enormous amount of extremely noisy and redundant IT data produced by a modern IT environment, which frequently entails filtering away up to 99% of this data.

  • Pattern Discovery

In order to perform more complex analytics, correlation is used to identify connections between the relevant, carefully chosen data items and to aggregate them.

  • Inference

Identifying the underlying causes of difficulties and recurrent problems so that you can act on what has been revealed is also known as root cause analysis.

  • Collaboration

Notifying the necessary teams and operators, allowing communication between them, especially when people are spread out geographically, and keeping records of incidents that can speed up the diagnosis of similar issues in the future.

  • Automation

Automating reaction and correction as much as feasible to improve the accuracy and speed of solutions.

Key Capabilities Of AIOps

The main strength and advantage of AIOps are that it provides SRE, DevOps, and ITOps teams with the agility and speed they require to identify events as soon as they occur, ensuring the availability of crucial services and the provision of the best possible digital customer experience. These teams have had difficulty doing this because of fragile rules-based procedures, the formation of silos as a result of specialization, and, most importantly, an excessive amount of repetitive manual work.

The primary AIOps capabilities are described in further detail below:

  • Noise Reduction

AIOps reduces noise and distractions so that busy engineers can concentrate on what is crucial rather than being sidetracked by unimportant warnings. By avoiding disruptions that harm the customer experience and sales, service-impacting issues can be found and fixed more quickly.

  • Correlation

AIOps breaks down information silos and offers a comprehensive, contextualized view of the complete IT environment, including the infrastructure, network, apps, and storage, both on-premises and in the cloud.

  • Collaboration

AIOps reduces end-user disturbance by promoting seamless, cross-team cooperation between various professionals and service owners. This speeds up resolution times and diagnosis.

  • Context

Advanced machine learning gathers useful information in the background and gets access to context to dramatically improve the handling of impending disasters.

  • Remediation

The methods for resolving persistent events can be automated through root cause analysis and knowledge recycling, bringing operations teams closer to a ticketless and self-healing environment.

Where Does AIOps Fit into the Modern IT Environment?

When initially considering it, it might not be clear how AIOps fits into the existing tool categories. This is so because existing log management, monitoring, service desk, and orchestration tools are still used with AIOps. Instead, it occupies the intersection of several domains, integrating data from each of them and producing useful output to guarantee the availability of a synchronized image.

These are essential tools in and of themselves, but finding the correct information at the right time can be challenging. The velocity of change in contemporary IT settings is difficult for integration logic that has been hard-coded to keep up with. AIOps offers a significantly more adaptable method for combining these various partial perspectives into a single full picture of what IT Ops teams must know.

As a result, an AIOps platform performs the role of intelligently combining the features of the stack while organizing and integrating what a company's domain-specific management and  IT monitoring tools do. As a coordinating, core layer, the AIOps platform serves as the brain that connects various technologies.

Domain-Centric vs Domain-Agnostic AIOps - What's the Difference?

Regarding AIOps solutions, there is a lot of ambiguity in the industry. Numerous vendors claim to offer AIOps solutions, but frequently these solutions are simply replacing the heuristics and rules that powered their solutions with AIOps capabilities like algorithms and machine learning. Domain Centric and Domain Agnostic are the two categories into which Gartner splits AIOps solutions in order to clarify the differences.

  • Domain-Agnostic AIOps solutions integrate IT technology from various vendors and data from various sources. To help you connect the dots and get a more complete picture of all your systems, they standardize, enrich, and correlate data from all of your monitoring tools (event data, logs, traces, metrics,).
  • Domain-Centric AIOps solutions tend to concentrate on a specific domain and do not absorb data from other sources, hence they are designed for a small set of use cases. For "first-party" data, they rely on their own collectors or agents. This category includes many observability and monitoring tools. Some domain-centric systems have started to ingest data from external sources, but because they are frequently expensive, many organizations restrict the amount of external data that is absorbed.

Which one would be best for you?

Starting with a domain-neutral solution will position you for the present and the future whether you have a diversified set of point monitoring tools, a wide range of technologies, or you anticipate growth in the future through cloud adoption.

Misconceptions About AIOps

AIOps has a history of having a bad reputation for being resource-intensive, challenging to execute, and taking a long time to pay off. That is no longer necessarily the case. Let's examine some widespread myths.

  • Long Time To Value

AIOp solutions were primarily set up on-site in a neighborhood data center until recently. Software as a service (SaaS) has considerably reduced the complexity of deploying and delivering value. Instead of taking months or years, solutions that leverage NLP or Natural Language Processing algorithms can produce actual commercial value quickly.

  • Complicated and Time-Consuming

AIOps SaaS services have drastically cut down on the resources and deployment stages required. AIOps systems with simple user interfaces and self-service features like the ability to build custom integrations promote quicker adoption and use of resources for management and upkeep.

  • Expensive

Any solution can be expensive depending on a variety of factors, including licensing fees, hardware expenses, staffing costs for implementation and maintenance, etc. Modern AIOps solutions that are SaaS-delivered greatly cut or eliminate numerous costs. It being SaaS:

    • It can be run without your own hardware.
    • Low levels of implementation and ongoing maintenance
    • To manage it, considerably fewer employees are needed.
    • Based on your company's requirements, you can start small and gradually increase your usage.

AIops FAQ’s

1. What does AIOps stand for?

Artificial Intelligence for IT Operations

2. What is AIOps, and how does IT work?

Gartner initially used the phrase "AIOps". It is the use of advanced analytics—in the form of Artificial intelligence (AI) and Machine learning (ML), towards automating processes so that your ITOps team can operate at the speed that your business currently requires.

3. What is an AIOps platform?

Through the scalable ingestion and analysis of the ever-increasing volume, variety, and velocity of data created by IT, an AIOps platform integrates big data and machine learning functionality to support all key IT operations functions.

4. What are the 4 key stages of AIOps?

Another way to examine the various methods teams use to use AIOps in their data processing chain is to consider the four stages of data processing. The four steps are: gathering raw data; aggregating it for alerts; analyzing the data; and finally, putting an action plan into motion.

5. What are the core elements of AIOps?

  • Data aggregation. 
  • Real-time processing.
  • Rule and patterns. 
  • Domain algorithms. 
  • Artificial intelligence and machine learning capability. 
  • Automation.

6. What is AIOps Gartner

To automate IT operations procedures like anomaly detection, event correlation, and causality determination, AIOps blends big data with machine learning.

Conclusion

The importance of IT experts (and the solutions they provide) to a company's day-to-day operations is increasing as business processes are increasingly being digitalized. Take an interactive, live- online AI course from MindMajix to get ready for your future in AIOps today.

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Last updated: 27 September 2023
About Author

 

Madhuri is a Senior Content Creator at MindMajix. She has written about a range of different topics on various technologies, which include, Splunk, Tensorflow, Selenium, and CEH. She spends most of her time researching on technology, and startups. Connect with her via LinkedIn and Twitter .

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