RPA Implementation Challenges

We are quite aware that the Internet has paved the roots for the development of technology, and technology has made our lives easier, faster, and better. Advancements in technology have decreased the human intervention in different areas of day-to-day tasks that we perform. Automation has entered the real world, and today, it is changing the process of our regular work, and taking it to the next level.

What is Automation?

Automation is a process in which technology is used to automate a certain process or procedure with minimal or no intervention of human beings.  It uses various controlling methods to operate tasks such as a process in factories, operating machines, switching mobile networks, handling ships and aircraft, and vehicle operating. Apart from these, a lot more activities are also performed with minimal or without human intervention in-between.

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What is Robotic Process Automation?

Robotic Process Automation is a process of implementing technology that enables humans to configure a robot or computer software to read and analyze the current applications for performing tasks such as processing a transaction, communicating with other digital devices, triggering responses, manipulating data, etc.

The companies which use labor on a large scale basis to perform the high volume transactional process functionalities can boost their capabilities, and save time & money with the help of robotic process automation software.  Industrial robots are reinventing the manufacturing industry by creating higher production rates with improved quality, and the RPA robots are also revolutionizing the business process, workflow process, IT administration, remote administration, back-office works, etc.

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Why Automate a Business Process?

As we are aware of the potential benefits that arise from the implementation of RPA, it clearly defines how RPA is going to become an emerging technology. But still, it is vital for a business to state the reasons for opting the robotic process automation as it helps the organization in spotting the areas where automation is needed to be implemented. Knowing why, where, and when the automation is required is essential towards heading to the RPA.

There could be various benefits of automating the business processes with robots. 

Benefits of Automating the Business Processes with Robots

The below-mentioned ones are the various benefits of automating the business processes with robots:

#1 Higher productivity

It is complicated to operate the production processes in factories 24/7 with human labor. Human beings tend to work only 8 to 12 hours a day. But through effective design and involvement of robots make it easier to continue the production process round the clock and the production levels can be increased massively.

#2 Reduction of cost

The implementation of robots will eliminate the outsourcing of tasks by organizations and automate them electronically with high accuracy. Instead of paying to the outside workers, all works can be shifted in-house and operated electronically. 

#3 Eliminating the complexities of HR functions

RPA helps organizations by reducing the complexity and time-consuming tasks and enhances HR capabilities. HR software suits are enabling enterprises in automating fundamental HR processes like hiring employees, online learning, performance management, payroll management, etc.

#4 Improved efficiency

As a result of the implementation of robotic process automation, non-creative tasks will be eliminated, and the human resource can be shifted to focus on more creative tasks such as gaining insights from the data that could help the organization in making more informed decisions. 

#5 Enhanced customer service

Customer satisfaction is essential for any organization for survival in the market, and robots’ utilization can help us automate customer-related tasks. Software robots help in replicating human activities and automate the back-end to deliver excellent services to customers.

#6 High accuracy

Accuracy is the key feature of robots as they do not deviate from focusing on the work as a human does. All they require is correctly installed rules, governances, and decisions by the companies to perform different tasks with 100% accuracy. 

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Challenges Associated  with RPA Implementation Process

Implementation of robotic process automation will excite organizations and their employees and creates an entirely new environment in executing the business processes. But when it comes to real-time implementation, it is not as good as it sounds to be and is associated with many challenges. Let’s consider the roadblocks which are commonly encountered by any organization while undergoing the automation process.

RPA Challenges

Let's see what are the challenges in RPA:

#1. Coordination issues

RPA implementation in an organization is a very special and crucial task, and it requires excellent coordination between all levels of the employees whomsoever involved in process automation. It needs strong leaders who can lead the team to the completion of the automation process. Coordination between the teams not only helps in completing the task with utmost accuracy, but it also helps the company in creating a system that works with RPA rather than against it. The involvement of IT teams in building the architecture will minimize the risk factor and ensures security levels.

#2. Management Issues

A business consists of multiple departments and various levels of authorized people. When any major resolution is required to take place in any organization, consent from all levels must be obtained to execute it successfully. When it comes to RPA, it requires approval ranging from investor groups to Flore leads, and more importantly from the authorities of the particular segment which we are going to automate. Including all the teams in the automation process would be an added advantage.

#3. RPA Customization

Every sector is unique, and also the tasks performed in each industry vary from one to another. RPA sometimes requires customization based on the requirements of the organization. The RPA development process requires a skilled team that can handle all RPA related activities. But there is a lack of human resources available in the market who have an RPA development skillset. The development of RPA is associated with two major things, which are time and money. 

#4. Unclear expectations

Whenever we undergo a new process or a procedure, we must have a plan for it, and at the same time, we should have a clear idea of the outcomes that we are going to get. The same thing applies while implementing the RPA: Lack of clarity of outcomes among the employees will create the biggest impact on the project. Creating awareness of the consequences among all departments will eliminate their confusion on different topics: hence they work with clarity.

#5. Disconnected Dots

Implementing RPA surely a great move towards the development of a company, but what about the delegation of work among the employees? As we are aware that the RPA implementation is a crucial task and a lack of work responsibility of the employees would lead to underperformance. It is essential to assign the duties to the people involved in this automation process, hence they are accountable for their duties, and things will go according to the plan.

#7. Technical Ambiguity

One of the essential features of the RPA is its ease of installation. Even though it is easy to configure, the technical staff should always research the answers to satisfy technical and operational issues for the successful implementation of RPA. Maintenance of RPA is a crucial factor, and if you are not following regular protocol to maintain the RPA, it will lead to a lot of issues.

#8. Infrastructure Issues

When implementing RPA, one of the biggest challenges that we face is infrastructural issues. Not only it is difficult to get everyone on board, but also it is complicated if your organization doesn't have an interconnected system that keeps on-premise or cloud infrastructure updated in real-time. A centralized infrastructure team plays a crucial role in expediting the RPA implementation process.

#9. Picking the Wrong RPA

It is one of the commonly encountered issues by organizations while implementing the RPA. It's typically the implementation stage when the leaders realize that they have picked the wrong RPA tool for their business. They know that it's not fit for them when they unable to cope up with the customization needs and exceeds the investment they have expected.

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Technological advancements are happening in every field, and the conduct of business is been becoming easier than ever before. The invention of robots is one of the important landmarks in the history of technology. Robotic process automation is shifting humankind to perform more efficient and skilled works rather than mundane and repetitive tasks. RPA will enhance the business process by eliminating the hindrances that reveal from the regular conduct of business.

RPA can be an excellent tool for instant reduction of business costs and improving efficiency. Aware of challenges that are associated with RPA implementation, and has a perfect plan for overcoming them would result in the success of RPA.  

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Last updated: 04 Apr 2023
About Author

Vinod M is a Big data expert writer at Mindmajix and contributes in-depth articles on various Big Data Technologies. He also has experience in writing for Docker, Hadoop, Microservices, Commvault, and few BI tools. You can be in touch with him via LinkedIn and Twitter.

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