RPA Use Cases - Case Studies

This article in totality will be targeted to introduce the numerous use cases that can be implemented using the Robotic Process Automation related tools and there are the best available and feasible options to go for. 

What is RPA?

Robotic Process Automation can be defined as the software technology that is completely based on the software robots which can perform certain Artificial Intelligence (AI) tasks allowing the Robotic Process Automation tool to control the Desktop based applications, and also collect/gather data on specific aspects, feed this collected data to other sets of applications, and also to manipulate the data that is obtained in the processes earlier.

Robotic Process Automation tools are said to be applicable only to the User Interface (UI) level of the applications, and these won’t spread their arms to touch base with the API interfaces of any orthodox IT system.

To phrase it in the simplest words possible, the sets of tasks that are repetitive in nature and can easily be automated with the solutions as like RPA – such things are not worth the time and the effort from human beings, whereas the same effort and time can be channelized into doing something where the employees can feel that are being part of something really big instead of the same monotonous kinds of works to be done on a daily basis.

With this understanding, let us get through the next sections of the article that is totally dedicated to discussing the specific use cases of the Robotic Process Automation implementation in various industries, and these are classified into various use cases based on the industry where it is applicable. Let us get down to the details, shall we?

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Benefits of implementing Robotic Process Automation (RPA)

With the thorough introduction to Robotic Process Automation, we now will dedicate this part of the article to understand and also to realize why we should be leaning towards Robotic Process Automation when it comes to automating things.

This comes in when there are already so many options available in the market, then why choose this – for what advantages or benefits over the rest of the other options that are available in the market. After going through these benefits,

I am very much sure that your levels of enthusiasm will definitely see the peaks – to understand the reason why this is such a hit. Let us not deviate from the topic and let us get ourselves in the perfect understanding of why Robotic Process Automation tools are advantageous or beneficial:

• The accuracy and precision in the quality of work that this brings in, post the automation.
• Minimization of errors as the whole process is completely automated, hence cutting down the chances of human errors.
• Process monitoring to the lowest level possible.
• Each action can be recorded, analyzed, and then optimized for better performance in future executions.
• Auditing, reporting can be achieved by this with the utmost ease.
• Software compliance can also be met with RPA based implementations.
• Reduced human intervention, and when needed necessary Human Tasks are created.
• In the long run, the built applications can be modified to form libraries for futuristic development.
• Completely Scalable and Flexible.
• Limited to work only on the front-end avoiding complexity, and hence integrations are to be considered until UIs – hence lesser time to bring an RPA based solution UP and Running!
• Reduced risk of errors, mishaps and etc.
• Availability – 24 x 7 a week, 365 days a year guaranteed.
• Higher speed and throughput.
• Absolutely no IT support is required as these Robotic Process Automation software can auto-feed the steps to check on what’s going wrong in Security.
• Possibility of continuous learning and improvement wherever required.
• Can maintain its Disaster recovery site itself for its own use.
• Brings down operational challenges to zero as these are completely manageable locally.
• Sensitive data can be processed by RPA software robots under strict surveillance, thus hiding these details from humans.
• Ability to route work based on the load that a single unit of RPA software robot can handle.

Related article: Examples of Robotic Process Automation

Real World Robotic Process Automation Use Cases

Common areas that have seen success include payroll, accounts payable, employee action, and customer service. RPA can be used in Sales & Distribution (SD), Human Capital Management (HCM), and Supply Chain (SCM)

#1 RPA Use case: Telecommunications

Robotic Process Automation can be applied to most of the processes within the Telecommunications domain, but the most feasible scenarios where these solutions can flourish are the Consolidation of client phone systems, take backup information from the client systems, Uploading the necessary data on a regular basis for the clients to take advantage from, check for the competitor pricing on regular intervals, collecting details on the phone manufacturing information and the like. 

This doesn’t stop here, over the years to come to these use cases within the telecommunications domain itself will grow leaps and bounds creating enough opportunities for technologies like Robotic Process Automation to make the necessary automation frameworks.

#2 RPA Use case: Banking

Robotic Process Automation can be applied to most of the processes within the Banking domain, but the most feasible scenarios where these solutions can mark a difference are the data validations, data migration between applications, customer account management, report creation, comparing mortgage values across cities, form filling, financial claims processing, updating loan data and backing up teller receipts.

This doesn’t stop here at all, the solutions that can be applied in any of the scenarios as explained earlier can also be extended to implement into newer areas of the Banking domain. These will provide enough opportunities for technologies like Robotic Process Automation to flourish in the automation space.

#3 RPA Use case: Insurance 

Robotic Process Automation can be applied to most of the processes within the Insurance domain, but the most feasible scenarios are those where these solutions flourish – as like the scenarios mentioned here from the Insurance domain, to automate the administrative and customer service activities related to receiving, reviewing, analyzing and remitting claims.

This does not stop here at all and the use-cases that it can be applied to will grow on a scenario-to-scenario basis. Solutions provided to one scenario can make it possible to extend the automation to other areas where this can be achieved to go further. These will open up more opportunities for technologies like Robotic Process Automation to automate processes further deep into the domain space.

#4 RPA Use case: Healthcare

Robotic Process Automation can be applied to most of the processes within the Healthcare domain as well, ranging from the patient registration processes to the patient data migration, patient data processing, reporting for doctors, medical bill processing, insurance data automation, and claim processing, triggering emails from medical billing systems, claim status and eligibility automation, and patient record storage.

This list does not stop here, once the Robotic Process Automation software robots are applied to do these tasks – down the future lane, the processes that are closely related to these would also be required to be automated thereby saving a lot of time. One of the best examples is the time taken earlier to share the reports for any of the medical examinations an individual goes through. That has decreased drastically by the latest processes being and if Robotic Process Automation is given a chance in this domain, then it can create miracles in the whole turnaround times.

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#5 RPA Use case: Finance

Robotic Process Automation can be applied to most of the processes within the Banking domain, but the most feasible scenarios where these solutions can mark a difference are the data validations, data migration between applications, customer account management, report creation, comparing mortgage values across cities, form filling, financial claims processing, updating loan data and backing up teller receipts.

This doesn’t stop here at all, the solutions that can be applied in any of the scenarios as explained earlier can also be extended to implement into newer areas of the Banking domain. These will provide enough opportunities for technologies like Robotic Process Automation to flourish in the automation space.

#6 RPA use case: Retail

Robotic Process Automation can be applied to most of the processes within the Retail domain as well, ranging from extracting product data from manufacturer’s websites, automatic online inventory updating, importing website and email sales. This just doesn’t stop there, but the solutions that are applied in the scenarios explained will definitely require to be extended for futuristic automation and hence the automation can reach an end-to-end phase.

#7 RPA use case: Manufacturing

Robotic Process Automation can be applied to most of the processes and scenarios within the Manufacturing domain as well, ranging from existing ERP Automation, automation of logistics data, data monitoring, and product pricing comparisons. Not just that, the scenarios that are automated will require the other scenarios that are intertwined with them also to be automated for futuristic automation requirements and needs. Hence Robotic Process Automation tools and software can create wonders once implemented and then the automation goes almost to the levels of end to end.

#8 RPA use case: IT

Robotic Process Automation can also be applied in the IT industry as well. Shocked to hear that? No, there are enough jobs and scenarios that are supposed to be done just the same way each and every other single day. Have you ever tested any regression tests for an application, which are the same steps to be executed for each and every build of an application? Hence all such scenarios can be fully automated with the help of Robotic Process Automation and also not just those, but the other feasible options as like the others can also be considered - Hardware and software testing for functional, load, and mobile performance.

Conclusion

This article provides a very detailed explanation of what a Robotic Process Automation system and also provides many more details than just the definition of this sort of system. Hope all these details are well appreciated in this article, please provide your appreciation or your feedback via your comments in the comments section below.

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