What is Salesforce Architecture?

Salesforce is a renowned cloud-based software company being employed globally. It offers a wide range of services and products that can manage and streamline customer relationships. A set of components, such as Apex, Lightning, and Visualforce, responsible for providing a framework for building custom applications on top of the Salesforce platform is known as Salesforce Architecture. This blog discusses what salesforce architecture is, the importance of Salesforce Architecture in the current market, its benefits, and future implications.

Salesforce Architecture has become an essential tool for businesses that want to manage their customer relationships effectively. As per the report by Grand View Research, in the year 2020, the global customer relationship management (CRM) market size was valued at USD 47.79 billion and is expected to grow at a compound annual growth rate (CAGR) of 14.2% from 2021 to 2028. The growing demand for cloud-based CRM solutions and the increasing adoption of AI and machine learning technologies are driving the growth of the CRM market, eventually increasing the need for Salesforce. Salesforce, being the leading CRM provider, has become the go-to choice for businesses of all sizes.

What is Salesforce Architecture - Table of Contents

What is Salesforce Architecture?

As discussed earlier, Salesforce is a powerful tool that enables businesses to create a unique and tailored experience for their customers, employees, and partners without the need for any coding expertise.

So, what's the secret behind Salesforce's success? It all boils down to its architecture - the foundation on which the platform is built. To put it simply, Salesforce architecture is made up of layers that work together seamlessly.

Now, before you run away from this topic, let me assure you that understanding Salesforce architecture is pretty interesting. You will be able to unlock a whole new level of potential for your business. 

If you want to enrich your career and become a professional in Salesforce, then enroll in "Salesforce Training" This course will help you to achieve excellence in this domain.

Layers of Salesforce Architecture

1. Multi-tenant 

Multitenancy is a known feature of Salesforce that enables multiple clients or groups to share a common application. Despite using a common server, this layer of architecture ensures that the data of each client or group is isolated and secure from others. Moreover, multitenancy enables developers to develop an application and easily share it with multiple clients since all of them share the same server and applications, making it very cost-effective.

This layer also allows for the storage of all customers' data in a single database, making it easily accessible to all authorized users. The result is a highly efficient and effective system that meets the needs of all stakeholders. 

2. Metadata

Metadata refers to data about data. The Salesforce platform stores, processes, and manages the data within the platform with this feature. The information is stored in a shared database, along with the data itself. However, it is highly secure due to this breakdown of data within the data organization.

This layer has several advantages; it allows businesses to easily manage large amounts of data and ensure that it's always up-to-date and safe. It also makes it easier to maintain consistency across multiple applications and platforms.

3. API

Salesforce APIs are one of the prominent layers of architecture that provide programming facilities for any data accessibility and any app running on the Salesforce platform. These APIs allow developers to access apps from any location using any programming language that supports web services, such as Java, PHP, C#, or. NET.

These APIs also help developers to customize the Salesforce mobile application with additional functionalities. By accessing the data through APIs, developers can integrate their own code into the Salesforce mobile app and enhance its capabilities.

Terminologies in Salesforce Architecture

When it comes to architecture and technology, there are many different terminologies in Salesforce Architecture to consider. Some of them are

1. APP

The app allows us to collect various things visually. However, it's important to note that the metadata elements, such as classes, objects, and visual force, are independent of the app itself.

2. Instances

They play a crucial role in the salesforce architecture. An instance is essentially the software configuration that appears in front of the user when they log in to the salesforce system. This configuration shows the server details of the particular salesforce organization on which it works, and many instances can live on a single server. However, the instance changes based on the location of the user, which adds an element of complexity to the system.

3. Superpod

This is essentially a set of frameworks and stack balancers that includes outbound intermediary servers, system and capacity foundations, mail servers, SAN texture, and various other frameworks that support multiple instances. The superpod provides service isolation within a data center, which helps to ensure that if an issue occurs in one shared component, it may not affect every instance.

4. Orgs

They are a crucial part of the Salesforce application. An org is essentially a particular customer of the Salesforce application. A new org is generated in the system when a new user starts a trial on saleforce.com or developer.force.com. Each org has customizable security and sharing settings that can be customized as per the requirement. A single org can provide support anywhere to any user, whether it's multiple licensed individual user accounts, portal user accounts, or Force.com Sites user accounts.

5. Sandboxes

These are instances of production. However, instead of containing the original data, sandboxes contain sample data. This allows developers to test various conditions for the development to accomplish the client's expectations for the applications. With the sandbox, developers can create multiple copies of the production organization in different environments.

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Benefits of Salesforce Architecture

  • Since Salesforce has been known for its extensive solutions for business and clients here are some of the benefits of Salesforce Architecture
  • Salesforce offers time management tools for improved client sales processes. Salesforce provides various tools that can help sales professionals manage their time more effectively. These tools can include scheduling, task management, and reminder features, among others. By using these tools, salespeople can optimize their workday and focus on activities that drive sales.
  • The calendar feature simplifies the planning of meetings, calls, and webinars. Salesforce's calendar feature allows salespeople to schedule meetings, calls, webinars, and other appointments with ease. The calendar feature is integrated with other Salesforce tools, making it easy to keep track of appointments and related tasks. 
  • Salesforce is a cloud-based platform that allows users to access data from anywhere with an internet connection, and the mobile app allows users to access the platform from their mobile devices. 
  • Salesforce automates many administrative tasks, freeing up salespeople's time to focus on building relationships with their clients which helps companies build stronger relationships with their customers, resulting in increased sales and customer loyalty.
  • Salesforce makes it easy to create plans and strategies for each account, as all necessary information is available in one place, which helps businesses develop more effective sales strategies and improve their revenues.
  • Salesforce enables a well-managed system that results in faster access to customer information and improved customer satisfaction. It allows salespeople to access customer information quickly and easily to provide better service to the customers, resulting in increased customer satisfaction. 
  • Salesforce has the most reliable reporting features, which keep important data organized and interpret new data. It allows salespeople to organize and analyze important data, such as sales metrics and customer information and make data-driven decisions that can help them achieve their goals. 
  • Salesforce's Chatter function allows you to collaborate with the team to resolve work-related issues. It is a messaging and collaboration tool that aims to help improve team productivity and ensure that everyone is on the same page when it comes to sales strategy and execution.
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Future Implications of Salesforce Architecture 

Salesforce architecture is constantly evolving and changing to meet the needs of its users. Here are five future implications of Salesforce architecture:

  1. Continuous Expansion and Development: Since the demand for Salesforce has been growing rapidly over the past few years, it will likely lead to the development of new features and functionalities, as well as the expansion of existing ones, to ensure it meets all the business needs and trends.
  2. Greater Integration with Other Platforms: Although Salesforce can be integrated with a number of other platforms, as the innovations rise, the needs for these will expect changes, so Salesforce will likely become even more seamless in the future to make it easier for users to manage their data across multiple platforms.
  3. Greater Emphasis on Mobile: Mobile devices are becoming increasingly important in the business world, and Salesforce is no exception. Expect to see a greater emphasis on mobile in future versions of Salesforce, with more mobile-friendly interfaces and features.
  4. More Emphasis on Security and Privacy: As business is increasing, data management and security are becoming crucial aspects. Salesforce, to build its foot strong, will likely continue to place a greater emphasis on security and privacy features in the future to meet the needs of its users. 
  5. Increased Dependency on AI and Automation: As Salesforce continues to expand its usage and customer base, it will focus more on artificial intelligence (AI) and automation to help streamline processes and make it easier for users to manage their data.


Since the usages and benefits of Salesforces are exclusively impressive, in the future, it is expected to become even more critical for businesses. As the demand for cloud-based CRM solutions continues to grow, there will be a great development in the Salesforce Architecture surely. As more businesses move their operations to the cloud, Salesforce will likely remain the leading CRM provider. The benefits of Salesforce Architecture, such as scalability, security, and customization, make it an attractive option for businesses of all sizes. Moreover, Salesforce's investment in AI and machine learning technologies is expected to enhance its capabilities even further, making it a more powerful tool for managing customer relationships. As such, those who adopt Salesforce Architecture in their business or career are likely to gain a competitive advantage and reap significant benefits in the years to come. Getting certified in Salesforce Training is a great way to know about the concepts and helps improve your business's work. 

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Last updated: 28 Jul 2023
About Author


Madhuri is a Senior Content Creator at MindMajix. She has written about a range of different topics on various technologies, which include, Splunk, Tensorflow, Selenium, and CEH. She spends most of her time researching on technology, and startups. Connect with her via LinkedIn and Twitter .

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